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Table Of Contents
Release Notes for Cisco Unity Release 3.1(4)
System Requirements, and Supported Hardware and Software
Compaq Service Pack for ProLiant DL380 G2 Server
Preventing and Recovering from the Nimda Virus
Compatibility Matrix: Cisco Unity 3.1(4), the Cisco Unity-CM TSP, and Cisco CallManager
Compatibility Matrix: Cisco Unity 3.1(4) and Client Software
Compatibility Matrix: Cisco Unity 3.1(4), and Required and Optional Third-Party Service Packs
Determining the Software Version
AMIS and Voice Connector Requirements for Upgrading to Cisco Unity 3.1(4)
AMIS on a Cisco Unity 3.1(2) System with the Voice Connector for Exchange 2000
AMIS on a Cisco Unity 3.0(x) Through 3.1(1) System
Cisco Unity 2.4(6.x) Through 3.1(2) Servers That Use the Voice Connector for Messaging
Uninstalling the Cisco Unity Voice Connector
Upgrading to Cisco Unity 3.1(4) from Version 3.0 or 2.4(6)
Task List for Upgrading to Cisco Unity Version 3.1(4) from Version 3.0 or 2.4(6)
Upgrading to Cisco Unity 3.1(4) by Using Version 3.1(3) or Version 3.1(1) Compact Discs
New and Changed Support—Release 3.1(4)
Automatic Gain Control Registry Settings Can Be Updated with the Set Volume Utility
Backup and Restore Procedures for the Servers on a Cisco Unity Failover System
Exchange 2000 Service Pack 2 Required
New and Changed Support—Release 3.1(3)
AMIS-Compliant Voice Messaging Systems Qualified for Use with Cisco Unity
NetIQ VoIP Manager 2.0 for Cisco Unity
Phone System Integrations Qualified for Use with Cisco Unity
Telecommunications Data Card Qualified for Use with the Cisco Unity Bridge
Virus Scanning Software Qualified for Use with Cisco Unity
New and Changed Support—Release 3.1(2)
New and Changed Support—Release 3.1(1)
New and Changed Functionality—Release 3.1(4)
Automatic Gain Control Minimum Threshold Registry Setting
Cisco Unity Automatically Moves Undeliverable Messages to the Failed Directory
Cisco Unity Conversation Available in Taiwan Mandarin
Cisco Unity Is Globally Thread Safe
Speed Control During Message Playback
New and Changed Functionality—Release 3.1(3)
Cisco Unity Visual Messaging Interface Address Book
Cisco Unity Visual Messaging Interface Message Notification
New and Changed Functionality—Release 3.1(2)
New and Changed Functionality—Release 3.1(1)
Accessing the Cisco Unity Administrator on Another Server
Account Used to Initially Access the Cisco Unity Administrator
Allowing Multiple Domain Accounts to Map to a Single Subscriber Account
"All Ports Busy" Message in Event Notification Utility
Cisco Unity Customization Worksheets
Cisco Unity Visual Messaging Interface
Delete Voice Messages Only Option
Identified Subscriber Messaging
Increased Class of Service Granularity
Moving Subscribers in Exchange 2000
Private Messages Are Announced
Speed Control During Message Playback
Trivial Subscriber Phone Password Check
Installation and Upgrade Notes
Automatic Gain Control Setting Adjustment
Failover and AMIS: Restriction Table Is Not Automatically Replicated Between Servers
Physical Storage and Disk Configuration for Cisco Unity
Upgrade Effect on Diagnostic Traces and the Dialogic Quiet Parameter
Upgrading from Cisco Unity Version 2.x
Installing an External Modem on a Cisco MCS-7835
Failover and the Cisco Unity Bridge
Search Scope for the Cisco Unity Visual Messaging Interface Address Book
Search Scope for Inbound Messages from the Cisco Unity Bridge
Subscriber Lookups Fail to Find Subscriber Names in Japanese
Workaround for Installing Cisco Unity by Using Terminal Services
Resolved Caveats—Release 3.1(4)
Resolved Caveats—Release 3.1(3)
Resolved Caveats—Release 3.1(2c)
Resolved Caveats—Release 3.1(2b)
Resolved Caveats—Release 3.1(2)
Automatic Gain Control Setting: Online Help in Advanced Settings Tool
Uninstalling Failover on a Cisco Unity 3.1 System: Cisco Unity Failover Guide
Automatic Gain Control: Cisco Unity Troubleshooting Guide
Backup and Restore: Cisco Unity System Administration Guide and Cisco Unity Troubleshooting Guide
Cisco Unity-CM TSP: Cisco Unity Integration Guides for Various Phone Systems
Default Diagnostic Traces: Cisco Unity Troubleshooting Guide
RJ-11 Connector Pinout: Cisco Unity Installation Guide
Set Volume Utility: Cisco Unity Troubleshooting Guide
Configuring Failover on the Primary and Secondary Servers: Cisco Unity Failover Guide
Uninstalling Cisco Unity on the Secondary Server
Moving Cisco Unity Messaging System, UAmis, and UOmni Exchange Mailboxes
Unity Messaging System Mailbox
Upgrading Cisco Unity Software, or Adding or Changing Licensed Features When Failover Is Configured
Confirming That the Secondary Server Is Inactive
Configuring Failover on the Primary Server
Configuring Failover on the Secondary Server
Cisco Unity Demonstration System
Limits on a Cisco Unity Demonstration System
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Release Notes for Cisco Unity Release 3.1(4)
Revised July 18, 2002
These release notes describe upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity™ Release 3.1(4).
Access the latest software upgrades for Cisco Unity on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
Contents
These release notes contain the following sections:
•
System Requirements, and Supported Hardware and Software
•
•
•
•
•
•
•
•
•
System Requirements, and Supported Hardware and Software
Refer to Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Compaq Service Pack for ProLiant DL380 G2 Server
A customer-provided Compaq ProLiant DL380 G2 server with a Magma expansion chassis requires installation of service pack SP20496, available from the Compaq website at ftp://ftp.compaq.com/pub/softpaq/sp20001-20500/sp20496.exe.
Preventing and Recovering from the Nimda Virus
To prevent the Cisco Unity server from being infected with the NIMDA virus, install the NIMDA patch as documented in the "Installing the NIMDA Patch and Connecting the Cisco Unity Server to the Network" section in the "Installing the Cisco Unity System" chapter of the Cisco Unity Installation Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/index.htm.
For additional information about the NIMDA virus and about security in general, refer to:
•
•
Compatibility Matrix: Cisco Unity 3.1(4), the Cisco Unity-CM TSP, and Cisco CallManager
Cisco Unity version 3.1(4) has been qualified for the following version combinations with the Cisco Unity-CM TSP and Cisco CallManager.
Table 1 Supported Version Combinations
TSP3.1(4)
6.0(2)
3.2(2), 3.2(1), 3.1(3), 3.1(2c), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)
For the most current list of all qualified version combinations—including combinations qualified since the release of Cisco Unity 3.1(4)—refer to Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/tspmtrx.htm.
Note
Compatibility Matrix: Cisco Unity 3.1(4) and Client Software
Cisco Unity version 3.1(4) has been qualified for the following version combinations with the software on client workstations. Windows 95 and Outlook 97 are not supported.
For the most current list of all qualified version combinations—including combinations qualified since the release of Cisco Unity 3.1(4)—refer to the "Compatibility Matrix: Cisco Unity and Client Software" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Compatibility Matrix: Cisco Unity 3.1(4), and Required and Optional Third-Party Service Packs
Cisco Unity version 3.1(4) has been qualified for the following version combinations with required and optional third-party service packs.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
Cisco Unity
To determine the Cisco Unity version in use by using the Cisco Unity Administrator
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Version field.
Note
To determine the Cisco Unity version in use by using the AvCsMgr.exe file (for version 3.0(4) and later only)
Step 1
Step 2
Step 3
Step 4
Note
To determine if Cisco Unity version 3.1(2b) is in use
Step 1
Step 2
Cisco Unity-CM TSP
To determine the Cisco Unity-CM TSP version in use
Step 1
Step 2
Step 3
Cisco Unity Voice Connector
To determine the Voice Connector for Exchange 2000 version in use
Step 1
Step 2
C:\Program Files\Exchsrvr\VoiceGateway\bin\LocalizedFiles\ENU.Step 3
Step 4
To determine the Voice Connector for Exchange 5.5 version in use
Step 1
Step 2
C:\Exchsrvr\connect\voice\bin\LocalizedFiles\ENU.Step 3
Step 4
RealSpeak Engine
To determine the RealSpeak ENU language engine version in use
Step 1
Step 2
Step 3
Step 4
–
–
–
To determine the RealSpeak base engine version in use
Step 1
Step 2
Step 3
Step 4
–
–
–
–
AMIS and Voice Connector Requirements for Upgrading to Cisco Unity 3.1(4)
Note
Depending on the Cisco Unity system configuration, do the task(s) in the applicable section before you upgrade to Cisco Unity version 3.1(4):
•
•
•
AMIS on a Cisco Unity 3.1(2) System with the Voice Connector for Exchange 2000
Note
An upgrade from Cisco Unity version 3.1(2) requires reinstalling the Cisco Unity 3.1(x) Voice Connector for Exchange 2000.
Before upgrading to Cisco Unity 3.1(4), uninstall all instances of the Voice Connector for Exchange 2000. See the procedure "To uninstall the Cisco Unity 3.1(x) Voice Connector for Exchange 2000" in the "Uninstalling the Cisco Unity Voice Connector" section.
Note that you reinstall the Voice Connector for Exchange 2000 during the upgrade to Cisco Unity 3.1(4).
AMIS on a Cisco Unity 3.0(x) Through 3.1(1) System
An upgrade from Cisco Unity versions 3.0(x) through 3.1(1) requires reinstalling the AMIS feature and the Cisco Unity Voice Connector. Before upgrading to Cisco Unity 3.1(4):
1.
2.
3.
4.
5.
Note that you reinstall AMIS (and the Voice Connector) during the upgrade to Cisco Unity 3.1(4).
To use the Subscriber Information Dump utility to record AMIS subscriber information
Step 1
Step 2
Step 3
Step 4
Step 5
Note that as of this writing, the Subscriber Information Dump utility does not dump out the Remote Mailbox Number of AMIS subscribers. This information must be recorded manually and added to the CSV file.
Step 6
Step 7
The first row contains the names of the column headers, and the subsequent rows contain subscriber data. AMIS subscribers are associated with AMIS locations, and the rows of subscriber data are grouped by Location Name.
Step 8
a.
b.
ALIAS
FIRST_NAME
LAST_NAME
EXTENSION
DISPLAY_NAMEStep 9
Step 10
To delete AMIS locations
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
To delete AMIS subscribers
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Cisco Unity 2.4(6.x) Through 3.1(2) Servers That Use the Voice Connector for Messaging
In an installation that has multiple Cisco Unity servers that access separate directories, the Cisco Unity Voice Connector is used when subscribers on one Cisco Unity server send messages by using blind addressing to subscribers on another Cisco Unity server. An upgrade from Cisco Unity versions 2.4(6.x) through 3.1(2) requires reinstalling the Voice Connector.
Before upgrading to Cisco Unity 3.1(4), uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.
Note that you reinstall the Voice Connector during the upgrade to Cisco Unity 3.1(4).
Uninstalling the Cisco Unity Voice Connector
The uninstall procedure that you use depends on the Cisco Unity Voice Connector version and whether the Voice Connector is installed on an Exchange 2000 server or on an Exchange 5.5 server:
•
•
•
•
The Voice Connector version is displayed on the wizard during installation. To determine the version for an already installed Voice Connector, see the procedures in the "Cisco Unity Voice Connector" section in the "Determining the Software Version" section.
To uninstall the Cisco Unity 3.1(x) Voice Connector for Exchange 2000
Step 1
Step 2
Step 3
To uninstall the Cisco Unity 3.0(x) Voice Connector for Exchange 2000
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
The mailboxes are listed in the right pane. The mailbox name for the Voice Connector is AvExchangeIVC.
Step 8
Step 9
Step 10
To uninstall the Cisco Unity 3.1(2) or later Voice Connector for Exchange 5.5
Step 1
Step 2
Step 3
To uninstall the Cisco Unity 3.1(1), 3.0(x), or 2.4(6.x) Voice Connector for Exchange 5.5
Step 1
Step 2
Step 3
Step 4
Step 5
Upgrading to Cisco Unity 3.1(4) from Version 3.0 or 2.4(6)
For upgrades from version 3.0 or 2.4(6), you download the applicable full Cisco Unity 3.1(4) compact disc images from the Software Center website, and install from those disc images.
You also download the Service Packs compact disc images from the Software Center website. (Cisco Unity 3.1(3) and later require that you install the SQL Server 2000 hot fix. Cisco Unity 3.1(4) requires that you install Exchange 2000 Service Pack 2, if the system is using Exchange 2000.)
The Cisco Unity 3.1(4) disc images contain only Cisco Unity. They do not contain any third-party software.
The third-party software and an activation code (which is provided through the regular upgrade or new system order process) are required to do an upgrade from version 2.4(6) and to do a new installation.
Caution
Task List for Upgrading to Cisco Unity Version 3.1(4) from Version 3.0 or 2.4(6)
1.
If you are upgrading from Cisco Unity 3.0 simple failover to Cisco Unity 3.1 enhanced failover, uninstall simple failover. Refer to Uninstalling Simple Failover on a Cisco Unity 3.0 System, which is available on Cisco.com at http://www-tac.cisco.com/Support_Library/Software/Voice_Telephony_and_Messaging/Cisco_Unity/UninstallingSimpleFailoveronaCiscoUnity3.0System.pdf.
2.
3.
4.
5.
6.
7.
8.
9.
a.
b.
The default locations of the unzipped Service Packs files are:
10.
11.
12.
•
Caution
•
When you are ready to upgrade the Cisco Unity software:
a.
b.
Otherwise, browse to the location of the updated Cisco Unity Disc 1 image.
c.
d.
13.
14.
15.
Upgrading to Cisco Unity 3.1(4) by Using Version 3.1(3) or Version 3.1(1) Compact Discs
For upgrades from any previous version of Cisco Unity 3.1(x), you download the self-extracting patch file for Cisco Unity version 3.1(4) from the Software Center website, then update the Cisco Unity version 3.1(3) or Cisco Unity version 3.1(1) compact disc images with the Cspatch executable file. You can then make new compact discs to install the upgrade or install directly from updated disc images on the Cisco Unity server. (Cisco Unity version 3.1(2) was available only from the Software Center website, so there is no 3.1(2) patch file available.)
You also download the Service Packs compact disc images from the Software Center website. (Cisco Unity 3.1(3) and later require that you install the SQL Server 2000 hot fix. Cisco Unity 3.1(4) requires that you install Exchange 2000 Service Pack 2, if the system is using Exchange 2000.)
If you plan to make new compact discs, use a computer with a read/write CD-ROM drive to do the upgrade.
Note that if you do not have Cisco Unity version 3.1(3) or 3.1(1) compact disc images, follow the task list in the "Upgrading to Cisco Unity 3.1(4) from Version 3.0 or 2.4(6)" section.
Caution
Task List for Upgrading to Cisco Unity Version 3.1(4) by Using Version 3.1(3) or Version 3.1(1) Compact Discs
1.
2.
3.
4.
For Cisco Unity 3.1(3) discs
For Cisco Unity 3.1(1) discs
5.
6.
7.
8.
a.
b.
The default locations of the unzipped Service Packs files are:
9.
10.
11.
12.
13.
14.
15.
16.
If the patch process fails or is canceled, the 3.1(3) Cisco Unity Disc <N> or 3.1(1) Cisco Unity Disc <N> image that you made in Task 13. is restored to its original state. Correct any problems, and begin again with Task 14.
17.
18.
19.
20.
21.
•
•
When you are ready to upgrade the Cisco Unity software:
a.
Otherwise, browse to the location of the updated Cisco Unity Disc 1 image.
b.
c.
22.
23.
24.
New and Changed Support
New and Changed Support—Release 3.1(4)
Automatic Gain Control Registry Settings Can Be Updated with the Set Volume Utility
The registry settings for AGCtargetDB, AGCsampleSize, AGCgainThreshold, and AGCminimumThreshold can be updated on a Cisco Unity 3.1(4) system by using the Set Volume utility. The default values for the registry settings should be used for all Cisco Unity version 3.1(2c) and later upgrades.
Confirm that you have the latest version of the Set Volume utility by doing the procedure "To download and install the latest version of the Set Volume utility" in the "Automatic Gain Control" section.
If you are upgrading to Cisco Unity version 3.1(4), do the procedure "To adjust greeting and name recordings by using the Set Volume utility (version 3.1(3) and later only)" in the "Automatic Gain Control" section.
Backup and Restore Procedures for the Servers on a Cisco Unity Failover System
Procedures for backing up and restoring the primary and secondary servers on a failover system are currently being devised and tested. Afterward, the procedures will be published in a tech tip on Cisco.com, at http://www.cisco.com/warp/public/788/AVVID/vmum.shtml.
Exchange 2000 Service Pack 2 Required
Exchange 2000 Service Pack 2 is required for Cisco Unity version 3.1(4), on a system running Exchange 2000.
For the most current list of all software requirements, refer to the "Software Requirements" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Tools Depot
The following tools have been updated or are new in the Tools Depot. The Tools Depot icon is available on the Cisco Unity server desktop.
The left pane of the Tools Depot lists all available tools by category. To display online Help for a tool, click the name in the left pane. To run the tool, double-click the name.
Some tools work only with selected versions of Cisco Unity. If a tool does not appear in the Tools Depot, it does not work with the version of Cisco Unity currently running.
New and Changed Support—Release 3.1(3)
AMIS-Compliant Voice Messaging Systems Qualified for Use with Cisco Unity
The following AMIS-compliant voice messaging systems have been qualified for use with Cisco Unity:
•
•
Note
For the most current list of all supported AMIS-compliant voice messaging systems—including systems qualified since the release of Cisco Unity version 3.1(3)—refer to the "Supported AMIS-Compliant Voice Messaging Systems" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Automatic Gain Control
Cisco Unity automatic gain control gives subscribers consistent message playback levels through the normalization of recordings. Automatic gain control (AGC) affects only recordings.
AGC is on by default and set to a target value of -26 dB in all new Cisco Unity version 3.1(2c) and later installations, and in upgrades from version 3.0(x) and 2.4(6.x). For Cisco Unity version 3.1(x) systems upgraded to 3.1(2c) and later, AGC is off by default, and the target dB value is not changed from the pre-upgrade setting.
AGC does not improve the quality of recordings (for example, garbled incoming messages). It addresses only volume issues, and is applied to voice samples after they have passed through all external hardware.
Because automatic gain control is enabled by default in Cisco Unity version 3.1(2c) and later, systems upgraded to 3.1(2c) and later may experience a problem where the existing greeting and name recordings sound louder than new greetings and names recorded after the upgrade. To avoid this problem, use the Set Volume utility to match the existing greeting and name recordings to the gain levels of Cisco Unity after the upgrade.
If the Cisco CallManager region is set to use the G.711 codec, the record and playback settings in the Cisco Unity-CM TSP also may need to be changed prior to adjusting the greetings and names.
The Set Volume Utility
Confirm that you have the latest version of the Set Volume utility by doing the first procedure, "To download and install the latest version of the Set Volume utility."
The second procedure, "To adjust greeting and name recordings by using the Set Volume utility (version 3.1(3) and later only)," levels all WAV files on the Cisco Unity server to the same value, and provides instructions to adjust the playback level if needed.
Do these procedures on a Cisco Unity system upgraded to version 3.1(2c) or later.
To download and install the latest version of the Set Volume utility
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
To adjust greeting and name recordings by using the Set Volume utility (version 3.1(3) and later only)
Step 1
Step 2
Step 3
If you have a Cisco CallManager or a dual integration, and the Cisco CallManager region is set to use the G.711 codec, in the left pane, under Administrative Tools, double-click Wave Gain.
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
If you have a Cisco CallManager or a dual integration, and the Cisco CallManager region is set to use the G.711 codec, start the Cisco Unity Administrator.
Step 13
If the volume of the recording is acceptable, you have completed all necessary steps in this procedure.
If the volume of the recording is too quiet, continue with Step 14.
Step 14
Step 15
If the volume of the recording is acceptable, note the Playback Gain value and continue with Step 16.
If the volume of the recording is still too quiet, repeat this step.
Step 16
Step 17
Step 18
Step 19
NetIQ VoIP Manager 2.0 for Cisco Unity
Installing the agent for NetIQ VoIP Manager 2.0 for Cisco Unity on the Cisco Unity server is supported for use with Cisco Unity version 3.1(1) and later. NetIQ VoIP Manager monitors system status, availability, and performance for the components on a Cisco Unity server.
Octel Analog Networking
Octel Analog Networking is supported. Octel Analog Networking allows Cisco Unity—together with the Cisco Unity Bridge—to exchange voice messages with other voice messaging systems that support Octel Analog Networking. The following systems are supported:
•
•
•
•
Octel Digital Networking is not supported.
Note
For more information, refer to the "Bridge Networking" chapter in Networking in Cisco Unity, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
Permissions Wizard
The Permissions Wizard utility is available on the Cisco Software Center website. Permissions Wizard automatically grants many of the permissions required by the installation and service accounts. (In addition, if you are setting up failover, the wizard can also grant permissions for the failover account.) The Help file for the wizard explains which permissions still need to be granted manually after the wizard finishes. Download PermissionsWizard.exe and PermissionsWizard-Readme.zip from http://www.cisco.com/public/sw-center/sw-voice.shtml. (Click Cisco Unity Utilities under "Cisco Unity Software.")
Phone System Integrations Qualified for Use with Cisco Unity
The Intecom E14 Millennium has been qualified for use with Cisco Unity version 3.1(3) and later.
For the most current list of all supported phone system integrations, refer to the "Supported Phone System Integrations" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
SQL Server 2000 Hot Fix
The SQL Server 2000 hot fix that is described in Microsoft Knowledge Base article Q315395 is required for Cisco Unity 3.1(3), both for a system running SQL Server 2000 and for a system running MSDE 2000. For download instructions, see the "Upgrading to Cisco Unity 3.1(4) from Version 3.0 or 2.4(6)" section or the "Upgrading to Cisco Unity 3.1(4) by Using Version 3.1(3) or Version 3.1(1) Compact Discs" section, as applicable. Installation instructions are available in the Cisco Unity Installation Guide (required for the upgrade) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/index.htm.
Telecommunications Data Card Qualified for Use with the Cisco Unity Bridge
The Brooktrout Technology TR114+P4L PCI analog telecommunications data card has been qualified for use on the Cisco Unity Bridge server only, version 2.0(1) and later. (The card is not supported on the Cisco Unity server.) For information on the card, refer to Appendix A of the Cisco Unity Bridge Installation Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge/big/index.htm. For the most current list of all supported voice cards, refer to the "Supported Voice Cards and Telecommunications Data Card" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
Tools Depot
Tools Depot gathers a wide range of Cisco Unity utilities in one location. To access Tools Depot, browse to the directory CommServer\Utilities\ToolsDepot, and double-click ToolsDepot.exe.
The left pane of the Tools Depot lists all of the available tools by category. To display Help for a tool, click the name in the left pane. To run the tool, double-click the name.
Some tools work only with selected versions of Cisco Unity. If a tool does not appear in the Tools Depot, it does not work with the version of Cisco Unity currently running.
Virus Scanning Software Qualified for Use with Cisco Unity
Computer Associates InoculateIT for Microsoft Windows NT and Windows 2000, version 4.53, build 627 or later, has been qualified for use with Cisco Unity version 3.1(1) and later.
For the most current list of all supported virus-scanning software, refer to the "Supported Optional Third-Party Software" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
For the most current list of all supported voice cards, refer to the "Supported Voice Cards and Telecommunications Data Card" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
New and Changed Support—Release 3.1(2)
AMIS Support
An upgrade from Cisco Unity version 3.0(x) to 3.1(2) requires reinstalling the AMIS feature, as we have included comprehensive improvements to AMIS functionality in version 3.1(2). For upgrade information, see the "AMIS and Voice Connector Requirements for Upgrading to Cisco Unity 3.1(4)" section. For details on functionality improvements, see "AMIS" in the "New and Changed Functionality—Release 3.1(2)" section.
IBM X232 and X250 Servers
The IBM X232 and X250 servers are qualified for use only with Cisco Unity version 3.1(2) and later.
If you are using one of the IBM servers with Dialogic D/240PCI-T1 voice cards and Cisco Unity does not start, do the following procedure.
To disable the Remote Access Connection Manager
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
New and Changed Support—Release 3.1(1)
AMIS Support
An upgrade from Cisco Unity version 3.0(x) to 3.1(2) will require reinstalling the AMIS feature, as we have included comprehensive improvements to AMIS functionality in version 3.1(2). We recommend that you wait until the release of Cisco Unity 3.1(2) for optimum AMIS functionality.
Integrations
Cisco Unity version 3.1 integrates with the following additional phone systems:
•
For the most current list of all supported integrations, refer to the "Supported Phone System Integrations" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
TOPCALL Fax
All versions of the TOPCALL third-party fax product are supported with Cisco Unity version 3.1(1) and later.
For the most current list of all qualified third-party fax server products, refer to the "Supported Fax Server Software" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.
New and Changed Functionality
New and Changed Functionality—Release 3.1(4)
Automatic Gain Control Minimum Threshold Registry Setting
The AGCminimumThreshold registry setting controls the minimum dB level of an incoming recording that Cisco Unity attempts to adjust. The setting prevents silence in a message and background hiss from being adjusted. The AGCminimumThreshold has a default setting of -45 dB and an allowable range of -35 dB to -55 dB. See caveat CSCdx18244.
Cisco Unity Automatically Moves Undeliverable Messages to the Failed Directory
The registry key HKEY_LOCAL_MACHINE/Software/Active Voice/UnityUMR/1.0/ MtaFailedPath has been added to automatically move blocking messages to the directory (<Drive on which Cisco Unity is installed>:\CommServer\UnityMTA\Failed.
Messages to subscribers without mail user records can prevent other messages from being delivered. When a message is moved to the Failed directory, the following error message appears in the Event log: "AvUMR_MC Error UMR Thread Error 101."
To avoid subscriber perception of delayed message delivery or lost messages, review any undeliverable message(s) from the Failed directory at least once per day. Determine the affected subscriber(s) from the Event log error message, and repair or recreate the account(s) on Cisco Unity. Possible causes for a Cisco Unity subscriber without a mail user record include no Exchange mailbox, or a failed import during an upgrade from version 2.4(6). Note that the import tool can create subscribers with spaces following the last name if the CSV file itself has entries with spaces.
When the problem with the subscriber account is resolved, move the undeliverable message(s) back to the UnityMTA folder for a second delivery attempt.
You can set up an automatic notification of a message being placed in the Failed directory by using the Event Notification utility.
To set up automatic notification when a message is moved to the Failed directory
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
For information on the problem that resulted in this new functionality, see caveat CSCdw41721.
Cisco Unity Conversation Available in Taiwan Mandarin
The Cisco Unity conversation (telephone user interface, or TUI) is available in Taiwan Mandarin.
For information on making a Cisco Unity phone language available for use, refer to the "Multiple Languages" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Cisco Unity Is Globally Thread Safe
An application-level workaround has been implemented by default in Cisco Unity version 3.1(4) and later that makes Cisco Unity interact with Windows Audio Compression Manager (ACM) in a globally thread-safe manner.
The workaround was developed for a problem that a few sites experienced when using both G.711 and G.729a codecs with Cisco Unity. Most sites running Cisco Unity in a dual codec environment did not experience the problem. The problem is recorded in Bug Toolkit, ID CSCae08069.
The change can have a performance impact on larger systems and may require a registry setting to be disabled (the performance impact increases as the number of ports increases). To disable the registry setting, do the following procedure.
To disable the ForceGlobalAcmThreadSafety registry setting
Step 1
Caution
Step 2
Step 3
HKEY_LOCAL_MACHINE\Software\ActiveVoice\UnityAvWav\1.0.Step 4
Otherwise continue with Step 5.
Step 5
click New Key.
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Note that a value of 1 enables Global ACM Thread Safety.
Step 12
Step 13
Speed Control During Message Playback
The Cisco Unity conversation lets subscribers toggle among the following speed settings while listening to a message over the phone:
Slow playback
Slower playback
Fast playback
Faster playback
Note that the speed-control feature is disabled in Cisco Unity versions 3.1(2c) and 3.1(3) to address port lock-up issues related to caveat CSCdw88890. It has been re-enabled in version 3.1(4).
For more information about the speed-control options available with Cisco Unity 3.1(4), refer to the "To Change Playback Speed" section in the "Changing Recording and Playback Settings" chapter of the latest Cisco Unity User Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/ug/index.htm.
New and Changed Functionality—Release 3.1(3)
AMIS
The search scope of inbound AMIS messages is now controlled by the settings in the Cisco Unity Administrator on the Network > Primary Location > Addressing Options page. For more information, refer to the "Primary Location Settings" chapter of Networking in Cisco Unity, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
Cisco Unity Bridge
The Cisco Unity Bridge acts as a networking gateway between a Cisco Unity system and an Octel system on an Octel analog network. The Bridge communicates with Octel servers by using the Octel analog networking protocol and with Cisco Unity servers by using the Digital Networking protocol, which is based on the Voice Profile for Internet Mail (VPIM) protocol, with proprietary extensions. The Bridge acts as a gateway between two different messaging servers, and it must be installed on a separate and dedicated platform.
For more information, refer to the following documents:
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Cisco Unity Visual Messaging Interface Address Book
A link to the global address book has been added to the navigation bar in the Cisco Unity Visual Messaging Interface (VMI). Subscribers can use it to search for subscriber names and extensions, or to play the recorded names for subscribers. Each address book search returns up to 15 possible matches. Public and private distribution lists are not included. Detailed instructions on performing address book searches are available to subscribers in Cisco Unity VMI online Help.
The Cisco Unity VMI is a system key-controlled feature and can be accessed only if it is purchased. A subscriber with the proper class of service rights can access Cisco Unity VMI at the following URL: http://<Cisco Unity server name>/web/vmi.
Cisco Unity Visual Messaging Interface Message Notification
Cisco Unity Visual Messaging Interface (VMI) message notification is now available so that Cisco Unity VMI subscribers who do not use ViewMail for Microsoft Outlook can receive an e-mail whenever a new voice message arrives. When a Cisco Unity VMI message notification is set up, the URL for the Cisco Unity VMI Inbox is automatically included as a link in the notification that is sent to the subscriber via e-mail. As with previous versions of Cisco Unity, a site must have an SMTP gateway to send text message notifications to text pagers, cell phones, or e-mail addresses.
For information on setting up Cisco Unity VMI notifications for subscribers, refer to the "Subscriber Message Notification Settings" section in the "Subscriber Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm. Detailed instructions on setting up Cisco Unity VMI notifications are available to subscribers in the Cisco Unity User Guide, ActiveAssistant online Help, and Cisco Unity VMI online Help.
The Cisco Unity VMI is a system key-controlled feature and can be accessed only if it is purchased. A subscriber with the proper class of service rights can access Cisco Unity VMI at the following URL: http://<Cisco Unity server name>/web/vmi.
Message Addressing Option
An additional message addressing option is now available that is helpful for organizations with overlapping dial plans on their networked Cisco Unity servers. When subscribers address a message by entering a number, they can enter one number that is made up of the location Dial ID and the extension of the recipient. Cisco Unity first searches for an extension that matches the number. If a match is not found, then Cisco Unity parses the number to find a matching location Dial ID and subscriber extension at that location. For example, if a subscriber addresses a messages to 5551212 and there is a location Dial ID 555 and a subscriber at that location with the extension 1212, then the sender gets a voice name confirmation.
Both primary and delivery locations are included in the search. The scope of the search is dictated by the "Subscriber Searches: Limit Searches To" setting on the Network > Primary Locations > Addressing Options page. For more information refer to the "Digital Networking" and "Primary Location Settings" chapters of Networking in Cisco Unity, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
New and Changed Functionality—Release 3.1(2)
AMIS
AMIS functionality has changed in version 3.1(2). This section summarizes the changes. For more information, refer to the "AMIS Networking" chapter of the Networking in Cisco Unity guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
•
•
•
•
This means that only one Cisco Unity server in the network needs to be set up for AMIS. However, all subscribers, no matter which Cisco Unity server they are associated with, can send messages to an AMIS delivery location or AMIS subscriber. The Cisco Unity server configured for AMIS acts as the AMIS "bridgehead" server for the other Cisco Unity servers in the network.
•
Enhanced Failover
The secondary Cisco Unity server can initiate failover if the primary Cisco Unity server does not answer a call by the time the secondary server answers it. For traditional, circuit-switched phone systems, this feature requires setting the Dialogic voice messaging ports on the secondary server to answer in three rings (the ports on the primary server are left at the default setting of one ring). For Cisco CallManager, this feature requires setting up the voice messaging ports to forward calls to the secondary server only when the primary server does not answer.
Cisco Unity version 3.1(2) is required for enhanced failover. To use this feature, you must upgrade from Cisco Unity version 3.1(1) to 3.1(2).
Information on installing and maintaining failover is included in the Cisco Unity Installation Guide, the Cisco Unity integration guides, and the Cisco Unity System Administration Guide. The guides are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/index.htm.
If you are upgrading from Cisco Unity 3.0 simple failover to Cisco Unity 3.1 enhanced failover, you must uninstall simple failover first. See "Uninstalling Cisco Unity 3.0 Simple Failover," which is available on Cisco.com at http://www.cisco.com/warp/public/788/AVVID/vmum.shtml.
New and Changed Functionality—Release 3.1(1)
Accessing the Cisco Unity Administrator on Another Server
When two or more Cisco Unity servers are networked together in an installation, you can access subscriber accounts and the data for other Cisco Unity objects by running the Cisco Unity Administrator on the server on which the object was created. Each Cisco Unity Administrator provides links to the Cisco Unity Administrators on other networked servers on the Unity Servers > Server Chooser page.
The Find Subscriber page in the Cisco Unity Administrator now provides access to subscriber accounts created on other Cisco Unity servers. For more information, refer to the "Cisco Unity Administrator Scope" section in the "Digital Networking" chapter of the Networking in Cisco Unity guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm. Note that this functionality is available only when the subscriber account that is being accessed is associated with a server running Cisco Unity version 3.1(1) or later. Although subscribers associated with a 3.0 Cisco Unity server can be located, an error results when you attempt to access the account.
Account Used to Initially Access the Cisco Unity Administrator
During the Cisco Unity Setup program, you are asked to choose the account that you want to use to administer Cisco Unity for initial setup of the system. You can choose the account that you used to install Cisco Unity, or you can choose another domain account (as long as it is a member of the Local Administrators group on the Cisco Unity server). The account you choose is automatically given access to the Cisco Unity Administrator, by association with a built-in account called Unity Installer_<server name>.
Advanced Settings Tool
The Advanced Settings Tool allows system administrators to safely edit many of the Cisco Unity registry settings. The tool gives a brief overview of each setting, limits edits to specific value ranges, and ensures that edits are consistent with the installed Cisco Unity version. For details, refer to the "Advanced Settings Tool" section in the "Utilities" chapter of the Cisco Unity Troubleshooting Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/tsg/index.htm.
Allowing Multiple Domain Accounts to Map to a Single Subscriber Account
To grant one or more domain accounts access to the Cisco Unity Administrator on one or more Cisco Unity servers without adding a new subscriber account on each server that an administrator needs to access, use the GrantUnityAccess utility. For details, refer to the "Granting Administrative Rights to Other Cisco Unity Servers" section in the "Network Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
"All Ports Busy" Message in Event Notification Utility
A new error message—"All Ports Busy notification"—has been added to the Event Notification utility. The error message is generated when the voice server detects that all of the ports set to answer calls are busy.
Automatic Gain Control
Cisco Unity automatic gain control gives subscribers consistent message playback levels through the normalization of recordings. It is controlled by registry settings, and applied to voice samples after they have passed through all external hardware.
Bulk Edit Utility
Instead of changing subscriber settings on individual subscriber pages in the Cisco Unity Administrator, you can customize the settings for multiple subscribers at the same time by using the Bulk Edit utility. For example, you can change the settings for a group of subscribers associated with an extension range, a class of service, distribution list, or a phone system so that callers phoning these selected subscribers hear a particular language or are transferred to a different operator.
For information on using the utility, see the readme file provided in the BulkEdit.cab file in the Bulk Edit directory (the default location is C:\CommServer\Utilities). Note that the utility is supported by Cisco TAC, despite statements to the contrary in the readme file.
Bulk Logout Utility
When moving users in Exchange 5.5, you can use the Bulk Logout utility instead of DohPropTest to direct the Cisco Unity server(s) to log out of any mailboxes that you plan to move. Unlike DohPropTest, which allowed you to log Cisco Unity out of only one subscriber mailbox at a time, the Bulk Logout utility allows you to log Cisco Unity out of multiple subscriber mailboxes at once. For information on using the utility, refer to the "Moving Subscriber Mailboxes" section in the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
The BulkLogout.cab file is located in the Bulk Logout directory (the default location is C:\CommServer\Utilities). Note that the utility is supported by Cisco TAC, despite statements to the contrary in the readme file.
Cisco Unity Customization Worksheets
Two worksheets have been added to Cisco Unity Customization Worksheets:
•
•
The Customization Worksheets are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/wsheets/index.htm.
Cisco Unity Diagnostic Tool
The Cisco Unity Diagnostic Tool allows creating and viewing of diagnostic log files to troubleshoot problems. The tool replaces the diagnostic log functionality in Maestro Tools, and allows the system administrator or Cisco TAC staff to selectively run diagnostic traces at the macro and micro levels. It also allows the system administrator or Cisco TAC staff to create new log files on demand, to configure log settings, to quickly gather Microsoft Windows and Cisco Unity logs, and to disable all traces. For details, refer to the "Cisco Unity Diagnostic Tool" section in the "Utilities" chapter of the Cisco Unity Troubleshooting Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/tsg/index.htm.
Cisco Unity Import Utility
The Cisco Unity Import utility allows you to create multiple subscriber accounts at the same time, either by using information from Exchange mailboxes or from a comma-separated value (CSV) file. The following CSV column headers are either new or have new meanings: ALIAS, DOMAIN_LOCATION, NT40_ALIAS, PAGER1_NUMERIC_AFTER_DIALDIGITS, PAGER1_NUMERIC_DIAL_DELAY, PAGER1_NUMERIC_PHONE_NO, PAGER1_TEXT_SMTP_ADDRESS, PAGER1_TEXT_AFTER_DIALDIGITS, SUBSCRIBER_TYPE, and UPDATE_SUBSCRIBER_ACCOUNT.
For details, refer to the "Preparing for a CSV Import" section in the "Creating Subscriber Accounts" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Cisco Unity Visual Messaging Interface
The Cisco Unity Visual Messaging Interface (VMI) website lets subscribers listen to, compose, reply to, forward, and delete voice messages from a "virtual" Inbox. A subscriber can access Cisco Unity VMI at the following URL: http://<Cisco Unity server name>/web/vmi. Note that the Cisco Unity VMI is not available across a firewall.
To view the Cisco Unity VMI pages, the computer that a subscriber uses to access the site must be configured so that:
•
•
When accessing Cisco Unity VMI over a modem connection for the first time, note that the Cisco Unity VMI file is more than 1 MB in size and, therefore, may take longer for a subscriber to download than expected. Detailed instructions on using Cisco Unity VMI are available to subscribers in online Help.
The Cisco Unity VMI is a class of service licensed feature. For information on setting it up for subscribers, refer to the "Class of Service Licensed Features Settings" section in the "Class of Service Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm. Establish trusts across domains so that subscribers do not have to log on each time that they want to play a message.
The Cisco Unity VMI is a system key-controlled feature and can be accessed only if it is purchased.
Delete Voice Messages Only Option
The Cisco Unity conversation offers subscribers the option of deleting only old voice messages, or all old messages—including e-mail and fax messages—from the Deleted Items folder in Outlook. For details, refer to the "Checking Messages" chapter of the Cisco Unity User Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/ug/index.htm.
Enhanced Failover
With the appropriately enabled system key, you can set up a secondary Cisco Unity server for the enhanced failover feature. The primary Cisco Unity server replicates subscriber data on the secondary server at configurable intervals. When the primary server becomes inactive (for example, when you perform maintenance on the server), the secondary server takes over its functions. This feature can be enabled only if you purchase and install an upgrade for the system key.
Cisco Unity version 3.1(2) is required for enhanced failover. To use this feature, you must upgrade from Cisco Unity version 3.1(1) to 3.1(2).
Information on installing and maintaining failover is included in the Cisco Unity Installation Guide, the Cisco Unity integration guides, and the Cisco Unity System Administration Guide. The guides are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/index.htm.
GrantUnityAccess Utility
GrantUnityAccess is a command line utility, located on the Cisco Unity server in the directory in which Cisco Unity was installed (the default location is C:\CommServer). You can use the GrantUnityAccess utility to:
•
•
The Cisco Unity System Administration Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Identified Subscriber Messaging
The Subscribers Are Identified as Message Senders Only If They Log On box on the Configuration > Settings page in the Cisco Unity Administrator allows identified subscriber messaging to be disabled system-wide. The field is applicable only if the phone system provides caller and called-party information to Cisco Unity.
Increased Class of Service Granularity
The class of service (COS) system access settings specify which tasks, if any, that subscribers—including other system administrators—can perform in the Cisco Unity Administrator. By using the new fields on the Subscribers > Class of Service > System Access page in the Cisco Unity Administrator, an administrator can customize access to Cisco Unity in several ways. For example, an administrator can:
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•
•
For more information, refer to the "Class of Service System Access Settings" section in the "Class of Service Settings" of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Moving Subscribers in Exchange 2000
It is now possible to move subscriber mailboxes in Exchange 2000 without having to use the DohPropTest or Bulk Logout utilities to direct the Cisco Unity server(s) to log out of the mailboxes that you plan to move. (The same is not true, however, when you move subscriber mailboxes in Exchange 5.5. For details, see the "Bulk Logout Utility" section.)
The following types of Exchange 2000 mailbox moves are supported:
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•
You are not required to shut down the Cisco Unity server or exit the software to move subscribers between Exchange servers. For more information, refer to the "Moving Subscriber Mailboxes" section in the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Private Messages Are Announced
When a message is marked private, the Cisco Unity conversation notifies the subscriber during the message summary.
Speed Control During Message Playback
The Cisco Unity conversation lets subscribers toggle among the following speed settings while listening to a message over the phone:
Slow playback.
Slower playback.
Fast playback.
Faster playback.
Note that the speed-control feature is disabled in Cisco Unity versions 3.1(2c) and 3.1(3) to address port lock-up issues related to caveat CSCdw88890. It has been re-enabled for 3.1(4).
For more information about the speed-control options available with Cisco Unity 3.1(1), refer to the "To Change Playback Speed" section in the "Changing Recording and Playback Settings" chapter of the Cisco Unity User Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/ug/index.htm.
Trivial Subscriber Phone Password Check
You can set up Cisco Unity to confirm that the digits in the phone passwords that subscribers use to log on to Cisco Unity are not consecutive (for example, 1234). For more information, refer to the "Phone Password Settings" section in the "Account Policy Settings" chapter of the Cisco Unity System Administration Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
Installation and Upgrade Notes
For detailed information on upgrading to Cisco Unity version 3.1, refer to the Cisco Unity Installation Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/index.htm.
Automatic Gain Control Setting Adjustment
To ensure that automatic gain control settings are correct, do the procedure "To adjust greeting and name recordings by using the Set Volume utility (version 3.1(3) and later only)" in the "Automatic Gain Control" section.
Failover and AMIS: Restriction Table Is Not Automatically Replicated Between Servers
With primary and secondary servers set up for failover, AMIS restriction table settings are currently not replicated. As a result, you must manually set the same AMIS restriction table settings on both servers. For more information, refer to the "AMIS Delivery Options Settings" section in the "AMIS Networking" chapter of Networking in Cisco Unity. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
Physical Storage and Disk Configuration for Cisco Unity
Physical storage and disk configuration recommendations for Cisco Unity, including the use of RAID, have been updated. Refer to White Paper: Physical Storage Best Practices for Cisco Unity with Microsoft Exchange, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/storage.htm. See related caveat CSCdx35168.
Upgrade Effect on Diagnostic Traces and the Dialogic Quiet Parameter
Diagnostic traces that were set before an upgrade are not preserved and must be reset after the upgrade.
The Dialogic quiet parameter is preserved in an upgrade only if the voice card software is not reinstalled during the Cisco Unity Setup program. If the Install Voice Card Software check box is checked during Setup, the quiet parameter will be lost and must be reset after the upgrade.
Upgrading from Cisco Unity Version 2.x
Customers with Cisco Unity versions earlier than 2.3(4.104) must get a new system key to run Cisco Unity version 3.1.
Customers with Cisco Unity version 2.3(4.104) or later need an activation code to upgrade the system key during the Cisco Unity Setup program.
Using Japanese Text to Speech
If you set up Japanese text to speech, confirm that:
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If you make any changes, restart the Cisco Unity server.
Installing an External Modem on a Cisco MCS-7835
Do the following procedure for a Cisco Unity system installed on a Cisco MCS-7835. An external modem requires a serial port connection. U.S. Robotics modems are recommended.
To install an external modem on a Cisco MCS-7835
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Limitations and Restrictions
Dual NICs
Cisco Unity is qualified for dual network interface cards (NIC) configured only in adaptive fault-tolerant mode (AFT is the abbreviation used by Dell and IBM), which is also known as network fault-tolerant mode (NFT is the abbreviation used by Compaq). The supported configuration is one NIC designated as primary and the other as secondary, with a single IP address (the NICs do not have individual IP addresses) and both cards connected to the same network. The configuration uses currently supported hardware and applies to all shipping versions of Cisco Unity.
Failover and the Cisco Unity Bridge
When the Cisco Unity server is configured for failover, the Cisco Unity subscriber directory is not synchronized with the Bridge directory while the secondary server is active. When the primary server becomes active again, synchronization resumes automatically. Enhanced failover provides for replication of subscriber data between the primary and secondary Cisco Unity servers, so existing directory information will be available to subscribers no matter which server is active.
When the secondary server is active, subscribers on Cisco Unity and the Octel system can still send and receive messages, but changes to Cisco Unity subscriber accounts will not be replicated to the Bridge immediately. (For example, if you add subscriber accounts on the active secondary server, this information is not replicated to the Bridge until the primary becomes active again.)
Search Scope for the Cisco Unity Visual Messaging Interface Address Book
The Cisco Unity Visual Messaging Interface (VMI) address book does not allow subscribers to search for subscribers associated with other Cisco Unity servers within a dialing domain or in the global directory, regardless of the settings specified on the Network > Primary Location > Addressing Options Page in the Cisco Unity Administrator. Instead, the Cisco Unity VMI address book contains only subscribers who are associated with the local Cisco Unity server. For more details, refer to caveat CSCdx00462. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.)
Search Scope for Inbound Messages from the Cisco Unity Bridge
The search scope for a matching subscriber extension for inbound messages sent via the Bridge from an Octel user is set to the global directory. There is no way to limit the inbound search scope to either a dialing domain or to the local Cisco Unity server. This limitation is relevant to large organizations that use dialing domains to manage duplicate subscriber extensions.
When a message from the Bridge is received by the Voice Connector, the Voice Connector searches the global directory for a matching subscriber extension. If more than one extension is found, the message is not delivered. The Voice Connector logs an error to the Windows Application Event Log and sends a non-delivery receipt to the sender.
Subscriber Lookups Fail to Find Subscriber Names in Japanese
When a subscriber name is entered in Japanese on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, callers cannot find the subscriber name by using directory assistance (pressing 555).
In addition, subscribers cannot easily address messages to a subscriber with a Japanese name in spelling mode; instead, subscribers should address messages by using the subscriber extension.
When a subscriber name is entered in English on the Add Subscriber Page in the Cisco Unity Administrator on a fully localized Japanese version of Cisco Unity, Cisco Unity does not exhibit this behavior. For more details, refer to caveat CSCdv63037. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.)
Windows Terminal Services
Windows Terminal Services is supported in the following cases:
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Table 7 Windows Terminal Services Limitations with Cisco Unity
3.1(4) and later
3.0(1)-3.1(3)Install Cisco Unity
Supported with the workaround documented in the "Workaround for Installing Cisco Unity by Using Terminal Services" section
Not supported
Add or delete a subscriber by using the Cisco Unity Administrator
Supported
Not supported
Use the Cisco Unity Diagnostic Tool
Supported
Not supported
Use the Status Monitor in Tools Depot
Not supported
Not supported
Set the dB level of recorded names and greetings by using the Set Volume utility
Not supported
Not supported
Convert recorded names and greetings to a different codec by using the Set Wav Format utility
Not supported
Not supported
Test the Cisco Unity-CM TSP
Not supported
Not supported
Workaround for Installing Cisco Unity by Using Terminal Services
When the Sentinel system driver is not installed on the Cisco Unity server before you try to run the Cisco Unity Setup program by using Terminal Services, the error message "While trying to install the Sentinel System Driver, Windows Installer returned a failure code: 3" appears.
The Sentinel system driver cannot be installed by using Terminal Services. Install the driver by doing the following procedure on the Cisco Unity server before you run the Cisco Unity Setup program.
To install the Sentinel system driver before you run Cisco Unity Setup by using Terminal Services
Step 1
Step 2
Step 3
Step 4
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 3.1(4)
Table 8 Cisco Unity Release 3.1(4) Open Caveats
CSCae08096
The fail-safe prompt "The system is not available to process your call, please try again later" is heard when Cisco Unity is called, and an AvPhraseServer_MC error is logged in the Application event log.
The problem has been seen in Cisco Unity version 2.4(6) and later, and is due to AvPhraseServerSvr.dll not being registered properly.
Workaround
1.
2.
CSCdu25037
During the Cisco Unity Server Configuration wizard, the following error appears: "Failed to reassign the installer's account to the current user."
Workaround
1.
Caution
2.
3.
HKEY_LOCAL_MACHINE\Software\ActiveVoice\CommserverSetup\1.0\
Properties\InstallerObjectId = {XXX}4.
If the key does not exist and if you are using SQL Server 2000, open SQL Query Analyzer, open the UnityDB database, run the following query, and copy the resulting ID:
select subscriberobjectid from subscriber where alias = 'Installer'
If the key does not exist and if you are using MSDE 2000, run DohPropTest, and copy AVP_OBJECT_ID for the Installer account from the { to the end of the value. (Continued)
CSCdu25037 (Continued)
5.
HKEY_LOCAL_MACHINE\Software\ActiveVoice\CommserverSetup\
1.0\Properties6.
Include the brackets, {}.
7.
CSCdu26009
Using the directory handler to search for a subscriber whose last name begins with A, B, or C results in the fail-safe conversation when the Example Administrator is listed in the subscriber directory. When the Example Administrator is the first match on the directory handler search, the fail-safe conversation is heard immediately.
Workaround
Do not list the Example Administrator in the subscriber directory.
CSCdu37182
IMALEx_MC: Error while trying to log on to MAPI mailbox on a system running Exchange 5.5.
Workaround
Stop and restart the UMR service.
CSCdu74580
In the Cisco Unity Administrator, on the Subscribers > Account Policy > Phone Password Restrictions page, the Number of Passwords to Remember option under Phone Password Uniqueness does not work. Cisco Unity will not recall the last password used, so the same password can be used repeatedly.
There is no workaround.
CSCdu65748
and
CSCdu65866
If you remove a language from the system by rerunning the Cisco Unity Setup program and unchecking the corresponding check box, subscribers who used the removed language hear the fail-safe conversation in the default phone language.
If you remove a language in the Cisco Unity Administrator (Configuration > Phone Languages) without removing it from the system, subscribers who used the language hear the fail-safe conversation in the removed language.
If the default phone language was removed, and if there are three or more languages installed on the system, which language becomes the new default phone language is unpredictable.
The Subscriber Language setting for subscribers who used the removed language changes to the default phone language in the Cisco Unity Administrator, but the value in the Cisco Unity database is not updated.
Workarounds
Do the following procedure to set Cisco Unity to play the default phone language for subscribers who used the removed language. With this workaround, errors still appear in the Application Event log.
1.
Caution
2.
3.
HKEY_LOCAL_MACHINE\Software\Active Voice\CDE\1.0. (Continued)CSCdu65748
and
CSCdu65866 (Continued)
4.
Alternatively, you can do the following procedure to update the database for the Subscriber Language setting, so error messages no longer appear in the Application Event log.
1.
2.
3.
4.
CSCdu79758
When using the Cisco Unity Voice Connector for Exchange 2000 for messaging between Cisco Unity servers with separate directories, the two proxy e-mail addresses (called extension addresses) required for receiving a blind-addressed voice message are not created at the time of subscriber creation. Because the extension addresses do not exist, the message cannot be delivered, so the sender receives a non-delivery receipt (NDR).
Moreover, the Extension Address utility will not create the addresses either, though it may provide an indication that the address are, in fact, created. Refer to CSCdw81580 in Bug Toolkit for information.
The problem exists in Cisco Unity versions 3.0(x) and later when using Exchange 2000. The problem does not exist when using Exchange 5.5.
Workaround
You must manually add the extension addresses by using Windows Active Directory Users and Computers. For each subscriber, add extension addresses in the following formats:
•
•
The Dial ID and Domain Name must match the data that is on the Networks > Primary Location > Profile page in the Cisco Unity Administrator.
For more information on blind addressing, refer to the "SMTP Networking" chapter of Networking in Cisco Unity, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
CSCdv20412
Subscribers are unable to hear and listen to messages when the domain controller in a domain goes down.
There is no workaround
CSCdv23449
When accessing the Import utility, it does not always display in the GUI language that was selected at the time of installation. The display depends on the order in which the localized versions were built and on which GUI language was selected.
Workaround
1.
2.
CSCdv60356
Sometimes Cisco Unity plays the fail-safe conversation during normal operation. The event viewer logs show multiple AvConvMsg_MC, AvArbiter_MC, AvCs_MC, and AvPhraseServer_MC errors. This may happen if Cisco Unity is subjected to heavy call activity that results in inadequate system resources (mainly CPU and memory).
Workaround
Restart the Cisco Unity server.
CSCdv63239
In multiple domain configurations, importing regular and Internet subscribers by using either the Cisco Unity Administrator or the Cisco Unity Import (AvImport) utility can fail. The problem occurs when the search scope for the import is in a parent domain, but the AD user exists in the child domain. Note that the condition is similar to caveat CSCdx00823.
Workaround
When importing regular or Internet subscribers, ensure that the search scope includes only the domain where the entities to be imported exist.
CSCdv77509
When upgrading the Japanese version of Cisco Unity 3.x to 3.1, the process fails with a corrupted Japanese message while copying files. The message is "`text a' is not found after section `text b.'," where `text a' and `text b' are corrupted Japanese and the rest of the message is proper Japanese.
Workaround
1.
–
–
–
–
–
2.
CSCdw00609
When running the Cisco Unity Server Configuration wizard, if you log on to Windows by using a local administrator account instead of a domain administrator account, Syscheck displays the following errors:
•
•
Workaround
Log on by using a domain administrator account before you run the Cisco Unity Server Configuration wizard.
CSCdw04464
CSCdw50196
When attempting to import a subscriber Exchange record that contains quotation marks or an apostrophe by using the Cisco Unity Import (AvImport) utility or the Cisco Unity Administrator, the Cisco Unity Administrator Subscriber Profile fields are not populated.
Workaround
Remove the quotation marks or apostrophe from the subscriber Exchange record, and reimport it.
CSCdw06000
When upgrading Cisco Unity, traces that were set to troubleshoot a problem are reset to their default values.
Workaround
Reset traces manually after an upgrade.
CSCdw10149
After upgrading from Cisco Unity 3.0 to 3.1, Cisco Unity subscribers hear the fail-safe greeting. This occurs when the Cisco Unity services AvCsGateway, AvCsMgr, AvGaenSvr, and AvUMRSyncSvr were running under the Unity_<Servername> account before the upgrade and you rerun the Cisco Unity Server Configuration wizard after the upgrade.
Workaround
If the Active Directory Connector uses a two-way connection agreement between Exchange 5.5 and Windows 2000, do the procedure in the tech tip Configuring Cisco Unity in Mixed Mode When Exchange 5.5 Servers Are in NT 4 Domains. Do the procedure even if the Exchange 5.5 servers are in Windows 2000 domains. The tech tip is available on Cisco.com at http://www.cisco.com/warp/public/788/AVVID/exchange-svr-nt4.html.
If the Active Directory Connector uses a one-way connection agreement between Exchange 5.5 and Windows 2000, do the procedure in the "Configuring a System That Includes Exchange 2000 and Exchange 5.5 Servers" section in the "Installing the Cisco Unity System" chapter of the Cisco Unity Installation Guide. The guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/index.htm.
CSCdw14656
Imported distribution lists are deleted after approximately five minutes. This occurs on Cisco Unity versions 3.0(2) and 3.0(3).
Workaround
1.
2.
3.
4.
5.
6.
7.
8.
CSCdw14838
When creating a subscriber account in the Cisco Unity Administrator by importing an existing Exchange user, the Domain list on the Find and Select Exchange User to Import page is empty. In addition, warnings from the component AvDirSynch_MC appear in the Windows Application Event log every 15 minutes. The problem happens when the global catalog server that Cisco Unity monitors either goes down or has been moved.
Workaround
1.
2.
3.
Caution
4.
5.
HKEY_LOCAL_MACHINE\Software\Active Voice\Directory Connectors.6.
7.
CSCdw14838 (Continued)
8.
If the Domain list is being populated, delete the registry key that you renamed in Step 6.
9.
CSCdw18468
The upgrade to Cisco Unity 3.1 fails if the company name contains a "#" symbol. During the upgrade, a dialog box appears that says, "Invalid directive following `#'."
The text also appears near the bottom of the Tempu.log file.
Workaround
1.
2.
3.
4.
CSCdw22983
When installing Cisco Unity, the dialog box that displays information about licensed features does not include the setting for failover.
Workaround
Use the Key Dump utility to determine whether the key includes failover.
CSCdw24106
In the Cisco Unity Administrator, the Subscribers > Message Notification page allows the same device to exist in both the Message Notification field and in the If Notification Fails, Send Notification To field. This configuration could result in an endless loop.
Workaround
Do not list the same device in the Message Notification field and in the If Notification Fails, Send Notification To field.
CSCdw24271
No e-mail is sent to the system administrator when the All Subscribers report is complete.
Workaround
View the report state on the Status Monitor > Report Queue page.
CSCdw29133
Message-store-related functionality appears unstable. Among other symptoms, the Cisco Unity Administrator does not display the Import and Add Subscriber pages correctly, so you cannot import or add Cisco Unity subscribers. The problem occurs when you run the Cisco Unity Server Configuration wizard and choose Exchange 5.5 for the message store, then run the wizard a second time and choose Exchange 2000 for the message store when no Exchange 2000 server is available. This leaves Cisco Unity partially configured for each message store.
Workaround
Rerun the Cisco Unity Server Configuration wizard, and specify the correct version of Exchange.
The Cisco Unity Setup program fails and displays the error message: "Insufficient memory available to run Setup. Close all other applications to make more memory available, and try to run Setup again. Error 111." Closing all other applications and rerunning Setup produces the same error. This happens if there is a /3GB switch in the Boot.ini file on the Cisco Unity server.
Workaround
Remove the /3GB switch, rerun the Setup program, and replace the /3GB switch after the Setup program is complete.
CSCdw40483
The Cisco Unity Administrator Import Find button fails to return any names. This has been seen in Cisco Unity 3.0(x). It appears to be intermittent behavior.
Workaround
Use the Cisco Unity Import (AvImport) utility to import subscribers, or restart the Cisco Unity server.
CSCdw49611
Transferred calls indicate an incorrect source. (Cisco CallManager integration only.)
Example: Phone A calls Phone B. Phone B answers the call and transfers to the voice mail of Phone C. When Phone C listens to the message, Cisco Unity plays "Message from Phone B." It should play "Message from Phone A."
There is no workaround.
CSCdw58477
After disconnecting Cisco Unity from Exchange 2000 and restarting the Cisco Unity server, you cannot run the Cisco Unity Server Configuration wizard to connect with another Exchange server, or Cisco Unity will not start after you reconnect to another Exchange server.
There is no workaround.
CSCdw58815
The following error message appears once per second in the Application Event log and in the Events table in the ReportsDB SQL database:
"EventID:100 Source: AvVs_MC Type: Error Exception occurred and handled in File: h:\CommSvr\Sources\Common\Src\AvVariant.cpp at Line:1582 - Error: 80004005H Call stack: 0x0040F7AD AVSCAV~1.EXE: <unknown symbol> xFEDCBA98 <unknown module>: :<unknown symbol> 0x89ABCDEF <unknown module>: :<unknown symbol> 0x77D5298F RPCRT4.dll: RpcRevertToSelf + 858 bytes."
The Application Event log and the Events table will continue to grow in size and can eventually fill up the hard disk.
Workaround
1.
2.
3.
This is only a temporary solution, and it is likely that the problem will reoccur.
You can disable the AvRepDirSvrSvc service, which prevents the error messages from being generated. Disabling this service does not affect Cisco Unity operation; however, the system will no longer be able to generate reports.
CSCdw59188
The Cisco Unity Administrator does not use the fully qualified domain name when selecting users. If a system administrator uses a workstation that has a different fully qualified domain name than the Cisco Unity server, clicking a subscriber from the search page can result in a 404 error in Internet Explorer.
Workaround
Add the domain name suffix of the Cisco Unity server to the list of suffixes that will be searched by the workstation.
CSCdw62850
After changing call transfer type for a subscriber from Release to Switch to Supervised Transfer, the calling party is still transferred to the personal greeting of the subscriber to leave a message.
This event occurs when the Supervised Transfer option is selected, the Rings to Wait For field is set to 2 rings, the Ask Caller option and/or the Always on Hold option is selected, and the Cisco CallManager forward-no-answer timeout is set to 4 rings. Under these conditions, the caller never receives an option to either hold or leave a message for the subscriber.
There is no workaround.
CSCdw64118
For fully localized Japanese versions of Cisco Unity, subscribers cannot use the phone to address messages to new public distribution lists in spelling mode; instead, they must switch to number mode to use the distribution list extension to address messages. This occurs only when the distribution lists have Japanese names.
If a new public distribution list is added in the Cisco Unity Administrator and assigned an English name, Cisco Unity does not exhibit this behavior. This defect is closely related to caveat CSCdv63037 (see "Subscriber Lookups Fail to Find Subscriber Names in Japanese" in the "Limitations and Restrictions" section).
Workaround
Add an English prefix to existing public distribution list names that have Japanese names, or translate the names into English. When adding new public distribution lists, assign English names in the Cisco Unity Administrator.
CSCdw73581
Cisco Unity is unresponsive to voice mail calls. Attempts made to access Cisco Unity are met with a fast-busy tone, and the CPU shows the processor running at 98 to 100 percent. AvGaenSvr.exe is using approximately 85 percent of the CPU, with the remaining 15 percent consumed by Services.exe.
The problem occurs on a Cisco Unity system with Windows 2000 Service Pack 2, Exchange 2000 installed on-box, Cisco Unity-CM TSP 3.0(4), and Cisco CallManager 3.1(2c).
Attempts to manually stop the AvGaenSvr.exe service by using Task Manager and the Services applet are unsuccessful.
Workaround
Set the AvGaenSvr.exe service to Manual, then restart the Cisco Unity server. Do not restart the AvGaenSvr.
CSCdw74772
Stopping the Cisco Unity Voice Connector for Exchange 5.5 from the Windows Services Control Panel displays a warning that the service terminated unexpectedly, and en error is logged in the Windows System Event log. Sometimes when the Voice Connector is in this state, AMIS messages cannot be delivered.
This has been seen on installations using AMIS messaging. The problem usually happens after the Exchange server on which the Voice Connector is installed has been restarted.
AMIS dialouts are not occurring when an AMIS message is sent. The message gets to the UAmis mailbox, and the following errors are shown in the GwIVC.log file (if you have the 3.1(3) Voice Connector installed):
0B38 CAvADUserHomedServer::GetLocationHomeServer::hr=0, Line=98, Get Home Server for Location: 101
0B38 SetOMNIMessageProperties::hr=80004005, Line=551, LastError=0, Error resolving Name UAmis_<ServerName>
0B38 DeliverOutgoingMessageToAMISRecipient::hr=80004005, Line=286, LastError=2, DeliverOutgoingMessageToAMISRecipient::Error resolving UAMIS mailbox (UAmis_<ServerName>). Generating NDR
0B38 SetOMNIMessageProperties::hr=80004005, Line=551, LastError=2, Error resolving Name /O=CS/OU=<ServerName>/CN=RECIPIENTS/CN=<Subscriber>
0B38 DeliverOutgoingNDRtoSender::hr=0, Line=1936, LastError=2, DeliverOutgoingNDRtoSender::Error resolving Recipient for NDR Message (/O=CS/OU=<ServerName>/CN=RECIPIENTS/CN=<Subscriber>). Deleting Message
0ABC [GwIvc_In] DllEntryPoint::DLL_THREAD_ATTACHWorkaround
Manually stop and start the Voice Connector service until it does not terminate unexpectedly.
CSCdw84233
The minimum location DTMF access ID length defaults to one (1), which may cause Cisco Unity to fail to find location IDs in the range of 1-20 because they conflict with private distribution lists and Cisco Unity assumes that the caller is trying to address a message to a private list rather than to a location ID.
See related caveat CSCdw86051.
Workaround
1.
Caution
2.
3.
4.
CSCdw86051
Cisco Unity does not find matches for three-digit location IDs whose values range from 001 to 020.
See related caveat CSCdw84233.
Workaround
Revise any existing three-digit location IDs in the 001-020 range so that they do not begin with a zero (0). Do not create new location IDs that begin with zero (0).
CSCdw88049
In some cases, the Cisco Unity Setup program does not recognize a USB security key in either USB port.
Workaround
The following procedure resolves the problem in some cases.
1.
2.
3.
Caution
4.
5.
6.
CSCdw89000
The Cisco Unity Voice Connector for Exchange 2000 private byte memory (or virtual memory) usage increases over time proportionate to the total number of messages processed. The memory consumption is known to happen only on systems using the Voice Connector for Exchange 2000, which includes Cisco Unity 3.1(3) and later installations using either AMIS or the Cisco Unity Bridge for messaging between other voice messaging systems.
Workaround
1.
2.
3.
4.
5.
6.
7.
After restarting the Voice Connector service, initial virtual memory usage will be 3 to 5 MB and will increase gradually over time. The rate of virtual memory consumption is approximately 1 MB per 1m200 messages processed. So a leak of approximately 1 MB per hour would be seen on a Voice Connector processing 1,200 messages per hour. This would be comparable to the traffic handled for a Cisco Unity Bridge server with 16-20 of the Bridge analog ports in continuous use. If this type of traffic continued 24 hours per day, the Voice Connector would require a restart approximately every 5 to 6 days.
CSCdw90105
Cisco Unity plays the recorded name for a primary location when a subscriber addresses a message to a remote subscriber by entering the remote subscriber's location ID and extension. The problem occurs only when the primary and remote locations have the same Dial ID. The message, however, is delivered to the correct remote subscriber.
Workaround
Assign unique Dial IDs to locations. A Dial ID must not be the same as any other Dial ID or any extension assigned to a subscriber, call handler, interview handler, or public distribution list. Guidelines for assigning Dial IDs are detailed in the "Primary Location Settings" chapter of Networking in Cisco Unity, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
CSCdw90652
A subscriber who is associated with multiple Cisco Unity accounts gets the following error when trying to access the ActiveAssistant: "Page not found." This occurs if the Grant Unity Access utility is used to associate a single AD account with multiple Cisco Unity accounts.
There is no workaround.
CSCdw92582
During the Cisco Unity Server Configuration wizard, the error message "The selected user is not a member of the local administrator's group" may incorrectly appear. The installation account may be a member of the local administrator group but does not have another user right such as "Access this computer from the network." In addition, Tempu.log does not have the exact error message that was returned by the operating system, so troubleshooting is not possible.
Workaround
Run Permissions Wizard to automatically grant permissions required by the installation and service accounts. Download PermissionsWizard.exe and PermissionsWizard-Readme.zip from http://www.cisco.com/public/sw-center/sw-voice.shtml. (Click Cisco Unity Utilities under "Cisco Unity Software.")
CSCdx03853
Instead of playing the Opening greeting, Cisco Unity plays the fail-safe conversation to anyone who tries to log on to Cisco Unity by using a phone whose extension is assigned to an Internet subscriber. In addition, when anyone uses such a phone to leave a message for a Cisco Unity subscriber, the Event Viewer logs show AvConvMsg_MC and AvDohMailUser errors, while the trace of the conversation (ConvPH Greeting) reveals a failure to retrieve a property AVP_Mail_Server.
The problem occurs when an Internet subscriber is assigned an extension that corresponds to an extension on the phone system.
Workaround
Do not assign extensions to Internet subscribers that correspond to extensions on the phone system.
CSCdx05115
When upgrading from some versions of Cisco Unity, you need to restart the server twice before Cisco Unity starts correctly.
CSCdx08725
For a few minutes after creating a new subscriber account, all messages left by outside callers to the new subscriber are not delivered. The messages are lost and are never delivered to the new subscriber mailbox. A few minutes after the subscriber has been created, messages from outside callers are delivered correctly.
When subscribers try to leave a message to a newly created subscriber, they get a conversation that tells them they cannot address a message to the newly created subscriber. Outside callers do not get this conversation.
The problem occurs with Cisco Unity version 3.0 and later on servers connected to Exchange 2000.
Workaround
Wait a few minutes before leaving messages for a newly created subscriber and before notifying anyone that the subscriber account is available.
CSCdx08769
Attempts to use TRaP in either the Cisco Unity Administrator, ActiveAssistant, ViewMail for Outlook, or the Cisco Unity Visual Messaging Interface (VMI) result in failure. The problem occurs when the last port that is enabled for TRaP is no longer operational.
Workaround
Disable the last port that is enabled for TRaP.
1.
2.
3.
4.
Note that the workaround may not address all possible root causes of the problem. If the workaround does not correct the problem, contact Cisco TAC.
CSCdx08791
When a user tries to play or record messages by using ViewMail or VMI, or to play or record names and greetings through the ActiveAssistant or the Cisco Unity Administrator, the following message plays: "Unknown problems are preventing the connection to the server."
This happens when the port that Cisco Unity is trying to use for phone record and playback has gone bad.
Workaround
Disable the bad port on the Ports page in the Cisco Unity Administrator.
CSCdx13954
Subscriber mailbox extensions in Cisco Unity may disappear at random. It may happen to the same subscriber repeatedly, or multiple subscribers, all at different time intervals. The extension will be missing from the Cisco Unity Administrator and the DOH.
The following Application Event log errors appear when a subscriber tries listening to voice messages after the subscriber extension has disappeared:
•
•
•
Upon dialing into Cisco Unity, the subscriber hears the opening greeting. Pressing the * key to log on leads to the prompt "Sorry, but that is an unrecognized extension."
Workaround
In the Cisco Unity Administrator, enter the extension to the mailbox for the subscriber.
CSCdx14565
Resynchronizing message waiting indicators (MWIs) for all subscribers causes errors from the Notifier component to appear in the Event log. The errors state, "No suitable port."
The problem occurs in Cisco Unity version 3.x for DTMF integrations with circuit-switched phone systems when MWIs are resynchronized, either initiated according to the schedule set up in Cisco Unity or initiated manually in the Cisco Unity Administrator.
Workaround
In the Cisco Unity Administrator, setting more voice messaging ports to Dialout MWI may decrease the number of errors that appear in the Event log.
CSCdx15372
In a dual-phone system environment on a Cisco Unity 2.x or 3.x system, Cisco Unity administrators are not prompted to restart Cisco Unity when changing the port assignments on the System > Ports page in the Cisco Unity Administrator. Administrators should be prompted to restart the system after making changes because changing the port assignments without restarting could result in integration failures or delays.
Workaround
Restart Cisco Unity anytime a change is made to the port assignments on the Ports page.
CSCdx16901
There is a lengthy pause in the subscriber conversation after the current greeting is played over the phone. This occurs when a subscriber logs on to Cisco Unity, and presses 4-1-1. After Cisco Unity plays the current greeting, there is a four- to five-second pause before the conversation prompts the subscriber to rerecord the greeting, hear other greetings, or choose other greeting options.
Cisco Unity exhibits this behavior on 3.0(x) and 3.1(x) systems.
Workaround
Tell subscribers that they can skip the pause by pressing the # key.
CSCdx18262
The Outcall Billing report uses the Subscriber Display Names field, which generates an additional comma when using the "Last name, First name" format. As a result, subscriber information shifts into the incorrect columns in a CSV file.
There is no workaround.
CSCdx18702
There is no way to determine the file name of a custom greeting in the Media Master.
There is no workaround.
CSCdx23845
The Weekdays schedule is the only schedule that can be selected for the Default Schedule field on the System > Configuration > Settings Page in the Cisco Unity Administrator. The schedule that is selected for the field is used for all Cisco Unity operations unless specifically changed for a call handler, subscriber account, or call routing table.
There is no workaround.
CSCdx24379
The Message Notification and Private Lists pages in the ActiveAssistant are unavailable to subscribers who are associated with a class of service (COS) that allows access to other subscriber pages in the Cisco Unity Administrator for the purpose of unlocking subscriber accounts or changing subscriber passwords.
Workaround
Set up notification options and private lists for the subscribers by using the Cisco Unity Administrator, or assign the Default Subscriber COS to the subscribers.
CSCdx27600
Win32 calls in the AvWav do not log extended error information when the information is available.
AvWav logs that the Win32 call to CreateFile failed, but it does not log the extended error information provided by GetLastError. A layer as low as AvWav should return this extended error information because knowing that a Win32 call failed does not imply why it failed.
There is no workaround.
CSCdx29139
When Cisco Unity failover is installed, the MWI for a subscriber is turned on even though there are no messages for that subscriber. After resynchronizing the MWI for the subscriber by using the Cisco Unity Administrator, the following warning appears in the Event log:
Event Type: Warning
Event Source: AvExchangeMonitor_MC
Event Category: Run
Event ID: 1006
Date: 4/10/2002
Time: 4:56:43 PM
User: N/A
Computer: NA2U2
Description: Received message event for user that is not monitored.The situation can occur after the following sequence of events:
1.
2.
3.
Workaround
After failback occurs (the primary server becomes active), restart the secondary server.
CSCdx31530
When a Cisco Unity server has a large number of audit policies set to log successes and failures, the server can run out of disk space and cause Cisco Unity to crash. Cisco Unity adds the audit policy logging information to the ReportDB database, which grows and consumes disk space.
Workaround
Do the following two procedures in the order listed.
To disable audit policy logging on the local and domain levels
1.
2.
3.
4.
5.
6.
7.
8.
To free up space in the ReportDB database and cap its size
1.
2.
3.
4.
5.
CSCdx31530 (Continued)
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
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18.
19.
CSCdx33245
Cisco Unity automatically creates several default objects. The objects are stored in the SQL database on the Cisco Unity server. Additionally, accounts for default users and distribution lists are created in Active Directory (or in the Exchange 5.5 directory). Although the Cisco Unity Administrator does not allow the default objects to be deleted, the objects can be deleted by using standard Microsoft tools. Deleting the objects causes Cisco Unity to malfunction. The specific problems that occur in Cisco Unity depend on the object that is deleted.
The objects do not have names that indicate that they must not be deleted.
Workaround
Do not delete the following objects:
Users and Distribution Lists (or Groups)
EAdmin[nnnnnnnn]
Installer
UAmis_[server name]—Created only if you run Configuration Manager for AMIS
Unity_[server name]
UOmni_[server name]—Created only if you run Configuration Manager for the Cisco Unity Bridge
allsubscribers[nnnnnnnn]
systemeventmessages[nnnnnnnn]
unaddressedmessages[nnnnnnnn]
Classes of Service
defaultsubscriber
defaultadministrator
(Continued)
CSCdx33245 (Continued)
Subscriber Templates
defaulttemplate
defaultadmintemplate
BridgeSubscriberTemplate—Created only if you run Configuration Manager for the Cisco Unity Bridge
Call Handlers and Interview Handlers
goodbyech
openinggreetingch
operatorch
ch_defaulttemplate
ch_defaultadmintemplate
primary call handlers for subscribers—These have an alias of "ch_<alias_of_subscriber>"
primary call handlers for subscriber templates—Templates that you create have an alias of "cht_<alias_of_template>"
EInterview
Routing Rules and Restriction Tables
Live Record
Attempt Forward to Greeting
Attempt Sign-In
Default Call Handler
defaulttransfer
defaultoutdial
defaultfax
defaultamis—Created only if you run Configuration Manager for AMIS
Locations
default
CSCdx35168
On a Cisco-provided small-scale Cisco Unity server such as the MCS 7835, there is only 4 GB of space on the C drive. After completing the Windows 2000 setup, only 700 MB of free space remains on the C drive. Installing Cisco Unity and other software on the C drive can cause problems by filling up the drive.
Workaround
Install everything but the OS and page file on another partition (for example, D or E). The software to install on the other partition includes:
•
•
•
This workaround applies to small-scale systems using a monolithic disk or single RAID-1 configuration, as well as to medium- and large-scale servers.
For more information, refer to White Paper: Physical Storage Best Practices for Cisco Unity with Microsoft Exchange, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/storage.htm.
CSCdx35975
Cannot access the Cisco Unity Administrator. The following error appears: "Access denied. Your browser must have cookies enabled to access the Cisco Unity web pages."
The event occurs for one of two reasons:
•
•
Workarounds
Do one of the following:
•
•
•
CSCdx41200
When attempting to import subscribers by using the Cisco Unity Administrator, Cisco Unity displays the following error: "An unrecognized error has occurred. The new subscriber was not successfully added." In some sites, this occurs when running Cisco Unity 3.1(3) or later with Active Directory and Exchange 5.5 off box.
No error messages are recorded in the event logs related to this error. The same error is not displayed when you simply add subscribers one at a time by using the Cisco Unity Administrator.
Workaround
Import the subscribers by using the Cisco Unity Import utility (AvImport) instead.
CSCdx44295
If the Cisco Unity server name is changed after SQL Server 2000 or MSDE 2000 is installed and before the Cisco Unity Server Configuration wizard is run, Cisco Unity does not start.
SQL uses the server name that is specified during the SQL setup. Cisco Unity, however, uses the NetBIOS server name. If the names do not match, Cisco Unity does not start.
Workaround
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
The new server name you entered should be returned, and Cisco Unity should start.
12.
CSCdx45526
Subscribers are not identified as message senders. This occurs when a subscriber's home Exchange server is down, and at the same time, there are messages left by outside callers who happen to have the same caller ID information as that of the Cisco Unity subscriber.
As a result, the Unity Messaging Repository (UMR) sends the subscriber's message to the intended recipient(s), but the message appears as if it is from the Unity Messaging System rather than the subscriber. In ViewMail for Outlook, the subject of the voice message is "Message from an unidentified caller (extension)" rather than "Message from <the subscriber who sent it>."
There is no workaround.
CSCdx46167
The greeting for a call handler does not play, and in the Cisco Unity Administrator on the Call Handlers > Greetings page, the Play button on the Media Master control is grayed out.
When a new call handler is created that is based on an existing call handler, changing the standard greeting on the new one deletes the standard greeting on the original. The problem happens when the original call handler has a recorded name or an alternate greeting already recorded.
Workaround
Rerecord the name and greeting on the original call handler. When creating new call handlers, do not base the new call handler on an existing handler.
CSCdx46333
Subscribers who are associated with a class of service that allows access to other subscriber pages in the Cisco Unity Administrator for the purpose of unlocking subscriber accounts or changing subscriber passwords can also change other settings, such as those on the Network > Primary Locations > Profile page.
There is no workaround.
CSCdx46851
When the subscriber assigned to receive messages left in the Opening Greeting call handler is deleted, Cisco Unity plays the fail-safe conversation instead of the Opening Greeting. In addition, the following error message is displayed in the Message Recipient field on the Call Management > Call Handlers > Messages page: "Invalid link: Message recipient deleted." (By default, the Example Administrator is assigned to the Message Recipient field.)
Workaround
When you delete the subscriber assigned to receive messages left in the Opening Greeting call handler, replace the subscriber with another one in the Message Recipient field on the Call Management > Call Handlers > Messages page. In particular, do not delete the Example Administrator account unless you have assigned valid subscribers as the owners, message recipients, and members (as appropriate) of the Cisco Unity entities with which the account is associated.
CSCdx46888
When a subscriber is deleted, Cisco Unity does not check to see if the subscriber is an owner, message recipient, or member (as applicable) of other Cisco Unity entities, such as call handlers and public distribution lists.
Related to caveat CSCdx46851.
Workaround
Before deleting a subscriber, assign a valid subscriber to the applicable Cisco Unity entities to replace the subscriber you plan to delete.
CSCdx52853
The Cisco Unity System Administration Guide and the Cisco Unity User Guide indicate that depending on the phone system that your organization uses, subscribers and operators may be able to record a conversation while talking to a caller by using the live record feature. Although this is true, none of the phone systems supported with Cisco Unity version 3.x offer live record. Thus, the feature is not available for use with any Cisco Unity 3.x system.
There is no workaround.
CSCdx53816
MWIs are not activated when the phone system has variable-length extensions in a serial (SMDI) integration with Cisco Unity.
When the extension length is configured to be the length of the longest extension, zeros pad the shorter extension lengths and extensions are not recognized by the phone system. When DoNotStripZero=NO is configured in the AVD file, the calling number also has its zeros stripped, which causes other problems.
There is no workaround.
CSCdx68421
When trying to run the Cisco Unity Server Configuration wizard, the following error appears: "The account does not have full control on CiscoECSBUUMLocationObjectID."
The problem occurs when the account used to install Cisco Unity is a domain administrator account in the same child domain into which you are trying to install Cisco Unity as a member server.
Workaround
In Active Directory, grant the Domain Admins group full permissions on the Cisco Unity > Locations organizational unit object and all child objects.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Resolved Caveats—Release 3.1(4)
Table 9 Cisco Unity Release 3.1(4) Resolved Caveats
CSCdu60397
Subscriber licenses are incremented when an AMIS, Bridge, or Internet subscriber is added to the system (any subscriber that has no assigned mail store).
CSCdu67278
Unable to import hidden users or distribution lists on systems with Exchange 2000.
The new registry setting HKEY_LOCAL_MACHINE\Active Voice\Directory Connectors\DirSynchGlobalCatalog\1.00\ Import Directory Connector\Show Hidden Objects was added. It is a DWORD value:
1 - Include users that are hidden from address lists in results
0 - Do not include users that are hidden from address lists in results
CSCdw47452
When an active secondary server fails, neither the primary nor the secondary server takes calls for approximately 10 minutes.
CSCdw72186
A Cisco Unity administrator whose Windows account is associated with multiple Cisco Unity accounts is unable to access the Status Monitor page. The Cisco Unity Administrator page is opened instead.
CSCdw73149
Sometimes during installations or upgrades, the Cisco Unity Setup program simply "disappears" as it is copying files.
CSCdw79848
Message notifications are done by the default system profile, even though a new system profile is used with a one-way CA in ADC. The problem occurs in Cisco Unity versions 3.1(2) and 3.1(3) using Exchange 2000.
To implement the fix (Exchange 2000 system only)
Run Cisco Unity Configuration Setup with the -sysmbx option, and select the account mailbox to use as the system mailbox. All outside caller messages and message notifications will be from the mailbox. Running the -sysmbx option sets the values of the following registry keys:
•
•
•
CSCdw88890
Cisco Unity ports lock up, and Cisco Unity stops answering calls or drops calls when a subscriber uses the speed-control keys in an environment with IP phones and the G.729a codec.
CSCdw89600
In some Cisco Unity installations in which computers and subscribers have the same alias, changes made to those subscriber accounts in Active Directory are not replicated to the SQL database on the Cisco Unity server. Affected subscribers are not addressable using the phone and cannot access the ActiveAssistant.
CSCdw94571
Windows Terminal Services can be used to access the Cisco Unity server with some limitations. For more information, see the "Windows Terminal Services" section.
CSCdx02239
If you chose Japanese for one of the GUI languages when you installed Cisco Unity, when you run Syscheck, the Check Results table is blank.
CSCdx03853
Cisco Unity Internet subscribers hear the fail-safe conversation when leaving a message for other subscribers, and sometimes when performing other tasks over the phone.
CSCdx05971
For a few minutes after creating a new subscriber account, all messages left by callers to the new subscriber are not delivered.
CSCdx07551
When you install Cisco Unity on a member server in a Windows 2000 child domain by using the administrator account of the child domain, the Cisco Unity Server Configuration wizard displays an error after you select the containers where users and groups will be created. The error indicates that the account does not have permission to list contents on user objects.
CSCdx10738
CSCdx10749
Recordings and outside caller messages are deleted on a failover system.
CSCdx12769
File replication for failover stops, and the files that should be replicated are on only one server.
CSCdx12829
MWIs are not synchronized: Cisco Unity indicates that certain MWIs are off while the Avaya Definity phone system indicates the same MWIs are on.
CSCdx13512
Cisco Unity does not recognize extensions of newly added call handlers.
CSCdx15190
A user attempts to access the Cisco Unity Administrator, and the browser displays an error message stating that the account is not associated with a subscriber.
CSCdx15569
A port locks and error messages in the event log start with:
"Component Miu: Thread 0x000009F0 had a Failure on Port 5 in AvWav"
CSCdx16643
An auto-created Cisco Unity remote Bridge subscriber has no extension.
CSCdx18244
Callers hear static in greetings.
CSCdx19454
After Cisco Unity failover is installed, some directory changes are not visible in Cisco Unity.
CSCdx20173
Default objects such as the Example Administrator and Example Subscriber are deleted from the Cisco Unity database and must be restored.
Do the following three procedures in the order listed to restore the default objects.
To run the SQL script that recreates the objects
From the command line or using SQL Query Analyzer, run: C:\commserver\localize\defaultconfiguration\enu\FixDefaultObjects.sql
Note
To reassociate the objects
1.
2.
Caution
3.
4.
5.
6.
To fix database errors and orphaned call handlers
When Cisco Unity appears, run C:\commserver\utilities\dbwalker\dbwalker.exe from Windows or from the command line.
Note
CSCdx21052
An Avaya intercept tone is recorded in messages when a caller hangs up before Cisco Unity has responded to an incoming call.
CSCdx22342
In messaging environments with both Exchange 5.5 and Exchange 2000, the default public distribution lists are sometimes created in the wrong Exchange site. This problem can happen when there are multiple Cisco Unity servers installed into different Exchange sites.
CSCdx24775
The Event log in a failover system has a large number of arbiter errors saying "[Thread 0x84C] Request for a new call failed, hr=[0x8004005]."
CSCdx27422
When Cisco Unity failover is installed, recordings are deleted from the primary and secondary servers.
CSCdx27796
Cisco CallManager failure can cause a port to lock.
CSCdx27961
When attempting to start the Global Subscriber Manager tool on a Cisco Unity system other than version 3.1(2), a message states that the Cisco Unity version is earlier than 3.1(2), although the version is actually later than 3.1(2).
CSCdx28492
After an upgrade to version 3.1.3, Cisco Unity does not start if there is a routing rule that has a condition that uses more than 64 bytes of space in SQL. The error message "Failed activating the [ROUTING] domain in the Ruler" appears in the Event log, followed by an error message stating that the Arbiter failed to initialize.
CSCdx32493
Cisco Unity fails to send messages after restarting the primary server in a failover system.
CSCdx35910
Two Cisco Unity attributes remain in Active Directory after a user is removed from Cisco Unity.
CSCdx41866
During recordings, AvAudio inserts silence into the audio stream if it does not get a packet in a timely manner.
Refer to Cisco Unity-CM TSP 6.0(2) Release Notes for information on implementation of the fix. The release notes are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/tsp602rn.htm.
CSCdx48079
Disable All Traces in the Unity Diagnostic Tool disables all traces, even the default traces that should remain enabled at all times if Macro traces have never been configured.
CSCdx49446
Some files are not copied from one server to another in failover systems if the primary and secondary server disconnect while the files are being copied.
CSCdx49719
In failover systems, when one of the servers is shut down and the other server is rebooted, some services intermittently display an inactive state, and some services whose state is displayed as active don't function.
CSCdx50682
Cisco Unity does not start after running the failover configuration wizard on the secondary server.
CSCdx50694
The failover configuration wizard does not complete successfully on the secondary server.
CSCdx51535
Cisco Unity does not start after a reboot due to an Arbiter initialization failure.
CSCdx53023
When upgrading to Cisco Unity version 3.1(4) or later, if AGCtargetDB=0 prior to the upgrade, the following (default) values will be written to the registry:
AGCMinimumThreshold=45
AGCsampleSize=8000
AGCgainThreshold=5
CSCdx54427
Subscribers and subscriber templates on upgraded Cisco Unity version 3.1(3) systems were missing their VMI notification devices.
CSCdx66025
The Event Notification utility in Tools Depot can not be accessed by using Windows Terminal Services.
Resolved Caveats—Release 3.1(3)
Table 10 Cisco Unity Release 3.1(3) Resolved Caveats
CSCdu46604
The All Subscribers report fails to run. This problem occurred on a New Zealand English system, when the report was looking for and failed to find the U.S. English TTS engine.
CSCdu59265
Cisco Unity is unable to create Windows NT accounts, and generates the error message, "An unrecognized error has occurred."
CSCdu82438
Cisco Unity initiates calls to deliver AMIS messages that are queued in the UAmis mailbox after the AMIS schedule changes to Inactive.
CSCdv61625
A subscriber extension remains in the subscriber template and cannot be assigned to another subscriber. The extension-in-use error message appears, even though the extension is not in use by a subscriber.
CSCdv65543
The Exchange 2000 Gateway fails to install with the following error: "Automation error A constraint violation occurred."
CSCdv66725
During the Cisco Unity Server Configuration wizard, the error "The Unity System Profile could not be created" occurs.
CSCdv69341
The web-based Status Monitor has a memory leak.
CSCdv81855
The Cisco Unity 3.1 Setup program hangs while copying MSCAL.OCX.
When sending a message, a subscriber cannot be selected by name if the name starts with "u umlaut," "o umlaut," or a circle.
CSCdw13964
Cisco Unity crashes without any errors in the Application log. The AvCsMgr process appears to be running, but Cisco Unity is not taking any calls. The tray icon indicates that Cisco Unity is in the "stopped" state.
This is an SQL problem.
To implement the fix
Follow the instructions in Microsoft Knowledge Base article Q315395, available at www.microsoft.com.
CSCdw22615
Cisco Unity stops answering calls but appears to be running. Opening the System Administrator, Status Monitor, and other Cisco Unity tools do not work. The symptoms are much like CSCdv04296 (SQL Server Deadlock), but without events in the Application Event log. Before applying the workaround, confirm that you are not seeing the defect described in CSCdv04296.
This defect can happen on any version of Cisco Unity that uses TRaP (Telephony Record and Playback). The defect is related to a bug in the Windows 9x RPC layer. This defect affects Cisco Unity because Cisco Unity communicates with the Windows 9x clients during TRaP calls. Windows Me is also affected because it is part of the Windows 9x operating system line.
To implement the fix
Download the fix from Cisco.com at http://www.cisco.com/pcgi-bin/specialaccess.cgi. The access code is VIEKBQFL.
The fix is from Microsoft and is discussed in Microsoft KB article Q315575.
The fix must be applied to every Windows 95, Windows 98, and Windows Me workstation that has ViewMail for Outlook, access to Active Assistant, and/or access to the Cisco Unity Administrator. If the fix is not applied to all workstations, the problem will occur on the Cisco Unity server.
This fix should not be applied to Windows 2000 or Windows XP.
Other Workaround
If you are unable to apply the fix from Microsoft, you can disable TRaP access for all subscribers who use Windows 9x as their operating system.
If most of the subscribers use Windows 9x, you can disable TRaP system-wide by doing the following procedure:
1.
2.
3.
4.
CSCdw22615
(Continued)Note
•
•
•
CSCdw22942
RealSpeak TTS sends a stream of unintelligible audio during an e-mail that contains either a subject or a new line that begins with the word "Plants" or "Plant" followed by at least two more words.
CSCdw26918
When recording a message by using the TUI, the recording beep tone stops playing while recording the message.
CSCdw41721
A non-deliverable message blocks delivery of new outside caller messages. The problem occurs when one or more subscriber accounts are missing their mail user records, preventing them from receiving or retrieving messages.
Messages to subscribers without mail user records stay in the Cisco Unity MTA directory and prevent other messages from being delivered. The following error message appears in the Event log: "AvUMR_MC Error UMR Thread Error 101."
The problem exists in Cisco Unity versions 3.0(1) through 3.0(3), and versions 3.1(1) through 3.1(3). Unified messaging subscriber-to-subscriber messages between subscribers on the same Exchange server are delivered.
To implement the fix for Cisco Unity version 3.0(4) or 3.1(3) by adding a registry key to automatically move blocking messages to a specified directory
1.
2.
3.
4.
Caution
5.
CSCdw41721
(Continued)6.
HKEY_LOCAL_MACHINE/Software/Active Voice/UnityUMR/1.0/
7.
8.
<Drive on which Cisco Unity is installed>:\CommServer\UnityMTA\Failed
9.
10.
11.
To prevent the problem from occurring again on a Cisco Unity version 3.0(1) through 3.0(3), 3.1(1), or 3.1(2) system
1.
2.
3.
4.
CSCdu71673
Subscribers are prompted to change their password each time they log on to Cisco Unity, even if their password was recently changed.
CSCdv67899
On a new Cisco Unity system, the class of service for the default subscriber is set to add ViewMail for all subscribers. Subscribers cannot be added if the customer did not purchase any ViewMail seats.
CSCdv91084
When attempting to import a subscriber Exchange record that contains quotation marks by using AvImport or Cisco Unity Administrator Import via Exchange, the Cisco Unity Administrator Subscriber Profile fields are not populated.
CSCdw12707
When using an Ericsson serial integration with Unity 3.0(3), all incoming serial packets are invalid packets, even though the phone system has been programmed correctly. The IntegrationMonitor.exe shows outgoing serial packets preceded with =0.
CSCdv15935
If a non-delivery receipt is sent by someone other than the public distribution list owner, then Cisco Unity hangs up on the public distribution list owner when the owner checks voice messages by phone.
CSCdv69328
MWIs do not light on subscriber phones when new messages are left. In addition, on the Subscriber > Subscriber > Messages page in the Cisco Unity Administrator, the Indicator Lamp field is set to false instead of On or Off.
CSCdv23404
ViewMail error message "Unknown problems are preventing connection to the server."
CSCdw29348
When a call handler is set up to play prompts in a language other than English on a system with multiple languages installed, all prompts are played in the language specified on the Call Management > Call Handler > Profile page—except the transfer prompt.
CSCdw41728
An AvCsGateway pointer error causes login errors when accessing the Cisco Unity Administrator and the Status Monitor.
CSCdw42558
Example Administrators are not created in the Active Directory.
CSCdw43067
Cisco Unity Server Configuration wizard fails to install because the domain of the logged-on user was not being passed to the privilege checking routines.
CSCdw51156
UMR diagnostics 12 (MTA Walk Through) and 13 (MTA Errors) do not produce output even when an error occurs.
CSCdw53962
A Syscheck test during Cisco Unity Server Configuration wizard fails to revert to the installer account.
CSCdw60112
Sometimes a subscriber experiences a long pause in the phone conversation when forwarding a message.
CSCdv69128
An AMIS location in the Cisco Unity Administrator can have a blank Delivery phone number or contain illegal characters.
CSCdv73752
When the Exchange 5.5 Organization, Site, or Recipients container names contain a comma, a subscriber search in the Cisco Unity Administrator results in the following error message: "A runtime error has occurred. Do you wish to debug? Line 1055 Error: Expected."
CSCdw18757
The non-local subscriber type in the GlobalSubscriber table was incorrectly left as NULL, causing a variety of global searches to fail.
CSCdw25596
New subscribers are created with an SQL SubscriberType of 0 instead of 1.
CSCdw26807
Adding a subscriber by using the Cisco Unity Administrator Import results in a blank Alias text box when the subscriber alias contains an apostrophe.
CSCdw28876
Messages cannot be recorded via TRaP by non-administrators if an administrator installs ViewMail but does not start Outlook.
CSCdw38210
To change the text to speech engine from L&H 3000TTS to RealSpeak on a Cisco Unity 2.4(6.x), 3.0(x) or 3.1(x) system, the TTS registry key needs to be deleted.
CSCdw54104
The Failsafe message plays on Cisco Unity systems with Exchange 5.5 when subscribers attempt to listen to their messages when their mailboxes are full.
CSCdw60729
During Cisco Unity Server Configuration wizard, after entering the server name and LDAP port, the following error message is displayed: "NamedProps error, hr=140064. Setup will not continue beyond this point."
CSCdw62269
When the ExchangeMonitor loses the connection to Exchange, and does not reconnect, the AMIS notifier is unable to initiate calls for AMIS delivery.
CSCdw63453
The error message "SQLServer executable file version is lower than current hot fix. Install SQL Server hot fix before installing Cisco Unity" is received during installation of Unity 3.1(x), even though the hot fix and SQL Service Pack 2 have already been installed on the Cisco Unity server.
CSCdw73676
AMIS and Bridge subscribers cannot be added to a private distribution list via the phone conversation.
CSCdw74529
A Cisco Unity 3.0(x) to 3.1(2) upgrade fails to run SQL scripts.
CSCdw77742
Cisco Unity upgrades to 3.1(2) fail on failover systems.
CSCdw85660
Clicking on the ActiveAssistant link from the Cisco Unity Administrator results in a Cisco Unity Administrator session. It does not transition appropriately to an ActiveAssistant session.
CSCdw86425
On Cisco Unity Server Configuration wizard, portions of message text in Japanese are corrupted.
CSCdw87945
When Cisco Unity goes into a failover state, MWIs fail to work for subscribers who were added to the primary server after a Cisco Unity 3.2(x) upgrade.
CSCdw88890
Cisco Unity ports lock up and Cisco Unity stops answering calls or drops calls when a subscriber uses the speed-control keys in an environment with IP phones and the G.729a codec.
The speed-control feature has been disabled in Cisco Unity versions 3.1(2c) and 3.1(3). Customers who experience port lock-ups due to the speed-control feature should upgrade to version 3.1(3) to disable the feature.
A fix is planned for Cisco Unity version 3.1(4) that will make speed control available again.
CSCdw92062
Enabling automatic gain control when the G.729a codec is used for recording may lock a port after a caller leaves a message, or Cisco Unity may drop the call.
CSCdw94866
When upgrading from Cisco Unity 2.4(6) to 3.0(x) or later, sometimes the DBImport utility causes more than one DTMFId row to be created in the SQL database on the Cisco Unity server.
CSCdx05436
Cannot add subscribers after an upgrade from Cisco Unity version 3.0(4) to version 3.1(3) on systems running Windows 2000.
Resolved Caveats—Release 3.1(2c)
Resolved Caveats—Release 3.1(2b)
Resolved Caveats—Release 3.1(2)
Documentation Updates
Errors
This section lists errors in the current Cisco Unity documentation and gives corrected information. The correct information will be incorporated in a future documentation release, or as otherwise noted.
Automatic Gain Control Setting: Online Help in Advanced Settings Tool
The online Help for AGC Adjust Volume Target Level for New Recordings in the Advanced Settings Tool incorrectly describes Automatic Gain Control (AGC) as disabled by default.
AGC is enabled by default in all new installations of Cisco Unity version 3.1(2c) and later, and in upgrades to version 3.1(2c) and later from version 3.0(x) or 2.4(6.x). AGC is off by default only in upgrades to 3.1(2c) and later from version 3.1(1) or 3.1(2).
Recording Phone Calls with Live Record: Cisco Unity System Administration Guide and Cisco Unity User Guide
The Cisco Unity System Administration Guide and the Cisco Unity User Guide indicate that depending on the phone system that your organization uses, subscribers and operators may be able to record a conversation while talking to a caller by using the live record feature. Although this is true, none of the phone systems supported with Cisco Unity version 3.x offer live record. Thus, the feature is not available for use with any Cisco Unity 3.x system.
Uninstalling Failover on a Cisco Unity 3.1 System: Cisco Unity Failover Guide
The instructions for uninstalling Cisco Unity on the secondary server are incorrect in the "Uninstalling Failover on a Cisco Unity 3.1 System" section in Appendix C. For the correct instructions, see the "Uninstalling Cisco Unity on the Secondary Server" section of these release notes.
Changes
This section lists changes to the current Cisco Unity documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.
Automatic Gain Control: Cisco Unity Troubleshooting Guide
Automatic Gain Control (AGC) can only be disabled by using Regedit.
To disable Cisco Unity AGC
Step 1
Automatic gain control is off if the registry setting is 0 (zero).
Automatic gain control is on if the registry setting has a value other than 0 (zero). The default setting is -26 dB.
Step 2
Step 3
Backup and Restore: Cisco Unity System Administration Guide and Cisco Unity Troubleshooting Guide
The instructions for backing up and restoring Cisco Unity in the Cisco Unity System Administration Guide and in the Cisco Unity Troubleshooting Guide apply only to systems running on Exchange 5.5. For systems running on Exchange 2000, refer to Microsoft Backup and Restore recommendations.
Cisco Unity-CM TSP: Cisco Unity Integration Guides for Various Phone Systems
In all integration guides for Cisco Unity version 3.1(1), all references to the AV-Cisco TSP and to the AV-Cisco service provider should be Cisco Unity-CM TSP and Cisco Unity-CM service provider.
Default Diagnostic Traces: Cisco Unity Troubleshooting Guide
The following default diagnostic traces are set for Cisco Unity version 3.1(4) and should be enabled at all times:
•
•
•
•
•
To enable only the default diagnostic traces
Step 1
Step 2
Step 3
Step 4
The diagnostic traces will be reset to enable only the default traces.
Step 5
RJ-11 Connector Pinout: Cisco Unity Installation Guide
The RJ-11 connector pinout should be:
Set Volume Utility: Cisco Unity Troubleshooting Guide
The instructions for running the Set Volume utility in the Cisco Unity Troubleshooting Guide version 3.1(3) have been updated for version 3.1(3) and later systems. For instructions on running the utility in version 3.1(3) and later systems, refer to the "Automatic Gain Control Registry Settings Can Be Updated with the Set Volume Utility" section of these release notes.
Omissions
This section lists new and additional information that is not included in the current Cisco Unity documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Configuring Failover on the Primary and Secondary Servers: Cisco Unity Failover Guide
The following caution should appear before the procedure "To configure failover on the secondary server" in the "Configuring Failover on the Primary and Secondary Servers" section in the "Configuring Cisco Unity Failover" chapter:
Caution
Moving Cisco Unity Messaging System, UAmis, and UOmni Exchange Mailboxes: Cisco Unity System Administration Guide and Networking in Cisco Unity
Information on moving Cisco Unity Messaging System, UAmis, and UOmni mailboxes was not included in the "Moving Subscriber Mailboxes" section of the "Maintaining Cisco Unity" chapter of the Cisco Unity System Administration Guide, or detailed in the Networking in Cisco Unity guide. See the "Moving Cisco Unity Messaging System, UAmis, and UOmni Exchange Mailboxes" section for details.
Upgrading a Cisco Unity 3.0 or 3.1 System When Failover Is Configured: Cisco Unity Installation Guide
One procedure has been added to the instructions in the "Upgrading Cisco Unity Software, or Adding or Changing Licensed Features When Failover Is Configured" section in the "Upgrading a Cisco Unity 3.0 or 3.1 System" chapter. For the correct and complete instructions, see the "Upgrading Cisco Unity Software, or Adding or Changing Licensed Features When Failover Is Configured" section of these release notes.
Uninstalling Cisco Unity on the Secondary Server
Note
The uninstall process removes only enough of Cisco Unity so that it can be reinstalled. It does not completely remove all traces of Cisco Unity, so the next time you restart the Cisco Unity server, a message box may appear explaining that at least one service or driver failed during system startup. In addition, the Windows system and application event logs will contain several errors and warnings related to the uninstallation.
Note
Do the following five procedures in the order listed.
To install the Cisco Unity Uninstall utility
Step 1
Step 2
Step 3
To uninstall the Cisco Unity-CM TSP
Refer to the applicable Cisco CallManager integration guide: Do the procedure "To remove the existing TSP" in the "Installing, Configuring, and Testing the TSP" section of the "Cisco CallManager 3.x Integration" chapter. The integration guides are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/integuid/index.htm.
To uninstall Cisco Unity on the secondary server
Step 1
Step 2
Step 3
Step 4
Step 5
Caution
Step 6
Caution
Step 7
Step 8
Step 9
If you cannot delete the CommServer directory:
a.
b.
c.
To delete objects from Active Directory and Exchange 5.5
Step 1
•
•
•
•
Step 2
•
•
•
•
Step 3
Step 4
Step 5
To uninstall the Cisco Unity Uninstall utility
Step 1
Step 2
Moving Cisco Unity Messaging System, UAmis, and UOmni Exchange Mailboxes
The Unity Messaging System, UAmis, and UOmni mailboxes are special Exchange mailboxes with specific functions. From time to time, you may need to move the mailboxes to an Exchange server that is faster or has more disk space available, or you may want to move the mailboxes when you add new servers to your Exchange network.
You use the same procedures to move the Unity Messaging System, UAmis, and UOmni mailboxes that you use to move ordinary subscriber mailboxes in Exchange—but with a few extra steps to prevent problems that can occur after the special mailboxes are moved.
To avoid inadvertently moving the Unity Messaging System, UAmis, or UOmni mailboxes when you move a group of subscriber mailboxes, consider changing their Exchange display names so the mailboxes are more clearly identified to you or your site's Exchange administrator as requiring "special" treatment.
The following sections describe the mailboxes and how to move them correctly.
Unity Messaging System Mailbox
When an outside caller leaves a message for a subscriber, Cisco Unity gives the message to Exchange, which routes the message to the subscriber home server (if not the Cisco Unity server) and stores it in the subscriber mailbox. Such messages are identified as coming from the Unity Messaging System mailbox, which is homed on the Exchange server that Cisco Unity gives the message to, and has the display name Unity Messaging System.
For more information on the Unity Messaging System mailbox and its associated Exchange account, refer to the "Default Accounts" section in the "About Subscriber Accounts" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/index.htm.
To move the Unity Messaging System mailbox
Step 1
Step 2
Once the UMR service has restarted (it may take a few minutes), Cisco Unity exhibits the following behavior:
•
•
Step 3
UAmis Mailbox
Outgoing AMIS messages are placed in the special Exchange mailbox that has the display name UAmis_<Servername>.
For more information on the UAmis mailbox, refer to the "About the UAmis Mailbox" section in the "AMIS Networking" chapter of the Networking in Cisco Unity guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
To move the UAmis mailbox
Step 1
Step 2
UOmni Mailbox
Administrative messages from theCisco Unity Bridge to create, modify, or delete Bridge subscribers are placed in the special Exchange mailbox that has the display name UOmni_<Servername>.
For more information on the UOmni mailbox, refer to the "Creating the UOmni Mailbox" section in the "Bridge Networking" chapter of the Networking in Cisco Unity guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.
To move the UOmni mailbox
Step 1
Step 2
The Bridge Connector monitors the UOmni mailbox. Restarting it ensures that the Active Directory contacts that are associated with Bridge subscribers are created correctly and messages do not get stuck in the UOmni mailbox after the move. Once you have restarted the Connector, Bridge subscribers can be added, modified, and deleted without any problems.
Upgrading Cisco Unity Software, or Adding or Changing Licensed Features When Failover Is Configured
Note
Task List for Upgrading Cisco Unity Software, or Adding or Changing Licensed Features When Failover Is Configured
Use the following task list to upgrade the Cisco Unity system correctly.
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Confirming That the Secondary Server Is Inactive
To confirm that the secondary server is inactive
Step 1
Step 2
The secondary server is inactive. Skip to the procedure To disable automatic failover.
Continue with Step 3 to fail back to the primary server.
Skip to the procedure To disable automatic failover.
Step 3
Step 4
Disabling Automatic Failover
To disable automatic failover
Step 1
Step 2
Step 3
Configuring Failover on the Primary Server
To configure failover on the primary server
Step 1
Step 2
Step 3
Step 4
Step 5
If the system is running Cisco Unity 3.13 and you want the switch file for the selected phone system to replicate during the wizard, check the Copy Switch Files from Primary Server to Secondary Server check box.
Note
Step 6
Step 7
If you created a Cisco Unity failover account, click Browse, and double-click the name of the account.
Caution
Step 8
Step 9
Step 10
If the wizard does not finish the configuration successfully, an error message explains why the wizard failed. Exit the wizard, correct the problem, and click Configure again.
Step 11
Step 12
Configuring Failover on the Secondary Server
To configure failover on the secondary server
Step 1
Step 2
Step 3
Step 4
Step 5
If the system is running Cisco Unity 3.13 and you want the switch file for the selected phone system to replicate during the wizard, check the Copy Switch Files from Primary Server to Secondary Server check box.
Note
Step 6
Step 7
Otherwise, skip to Step 8.
Caution
Step 8
Step 9
Step 10
If the wizard does not finish the configuration successfully, an error message explains why the wizard failed. Exit the wizard, correct the problem, and click Configure again.
Step 11
Step 12
Troubleshooting
Cisco Unity troubleshooting information can be found:
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Cisco Unity Demonstration System
When you run the Cisco Unity Setup program on a server that does not have a system key attached, you are asked to confirm that you want to install Cisco Unity as a demonstration system. A demonstration system is a fully functioning version of Cisco Unity that has the limits noted in the "Limits on a Cisco Unity Demonstration System" section.
The software for a demonstration system can be ordered online. The orderable demonstration system is the easiest way for you to get an entire set of compact discs, including third-party software (except Windows 2000 Server). It is available at http://www.cisco.com/go/marketplace. The part number is UNITY-10USR-2DEMO. There is a small charge to cover duplication costs.
We strongly recommend that you install a demonstration system by using the software you receive when you purchase either the full version of Cisco Unity or the orderable demonstration system. Both include the versions of third-party products that Cisco Unity requires to function properly. Installations of demonstration systems frequently fail because the installer is using an unsupported version of third-party software.
Because a demonstration system is a fully functioning Cisco Unity system, installing a demonstration system requires the same level of care and attention to detail that is required of installing a system on a customer site. To successfully install a demonstration system, refer to the instructions in the Cisco Unity Installation Guide and in the integration guide for your phone system, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/index.htm.
Cisco TAC does not provide support for Cisco Unity demonstration systems.
Limits on a Cisco Unity Demonstration System
When you run the Cisco Unity Setup program on a server that does not have a system key attached, you are asked to confirm that you want to install Cisco Unity as a demonstration system. Default license settings for a demonstration system are:
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In addition, the maximum message length on a demonstration system is 15 seconds.
Using a Dual Phone System Integration with a Cisco Unity Demonstration System
To integrate a Cisco Unity demonstration system with both Cisco CallManager and a traditional, circuit-switched phone system, you must update the Windows registry.
To enable a dual phone system integration on a demonstration system
Refer to the "Assigning Dialogic Ports for a Dual Phone System Integration" appendix in the Cisco CallManager 3.0 Integration Guide, the Cisco CallManager 3.1 Integration Guide, or the Cisco CallManager 3.2 Integration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/integuid/index.htm.
To return a demonstration system to a single IP phone system integration.
Step 1
The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst.
Step 2
To return a demonstration system to a single traditional phone system integration
Step 1
Caution
Step 2
Step 3
HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\ Initialization\ServiceProvider <x>
where <x> is a number. There are several subkeys with this name.
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Cisco Unity Documentation
Table 14 Cisco Unity Documentation Set
Cisco Unity System Requirements, and Supported Hardware and Software
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Customization Worksheets
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
Cisco Unity-CM TSP Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.
Cisco Unity Installation Guide
Available in print, on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm, and on the Cisco Documentation CD-ROM.
Cisco Unity Bridge Installation Guide
Available in print, on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm, and on the Cisco Documentation CD-ROM.
Cisco Unity integration guides for various phone systems
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity System Administration Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Failover Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Networking in Cisco Unity
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Troubleshooting Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity User Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Standard Conversation card
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Optional Conversation 1 card
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Online Help
Available in:
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Regulatory Compliance and Safety Information for Cisco Unity
Available in print, on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm, and on the Cisco Documentation CD-ROM.
Cisco Unity white papers and application notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/index.htm and on the Cisco Documentation CD-ROM.
Translated Cisco Unity documentation
Pieces of the Cisco Unity documentation set are available in French and German on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/trans/index.htm.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or Email option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
Release Notes for Cisco Unity Release 3.1(4)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
