Table Of Contents
Nortel Meridian 1/PBXLink Integration Guide for Cisco Unity 3.1
Integration Tasks
Integration Steps
Requirements
Integration Description
Integration Features
Planning How the Voice Messaging Ports Will Be Used by Cisco Unity
Preparing for Programming the Phone System
Programming the Nortel Meridian/PBXLink Phone System
Setting up the PBXLink Box
Configuring Cisco Unity for the Integration
Testing the Integration
Integrating a Secondary Server for Cisco Unity Failover
Requirements
Integration Description
Setting Up the Secondary Server for Failover
Dual Phone System Integration
Dual Phone System Integration Overview
Integration Steps When No Phone Systems Are Installed
Integration Steps When a Circuit-Switched Phone System Is Already Installed
Integration Steps When Cisco CallManager Is Already Installed
Requirements
Changing Cisco Unity Administrator Settings
To specify switch settings for Cisco CallManager
Changing the Number of Installed Ports
Appendix: Remapping Extension Numbers
About the Remapping Feature
Setting Up Cisco Unity to Remap Extension Numbers
Syntax and Examples
Appendix: Assigning Dialogic Ports for a Dual Phone System Integration
Appendix: Documentation and Technical Assistance
Conventions
Cisco Unity Documentation
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco Technical Support Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Nortel Meridian 1/PBXLink Integration Guide for Cisco Unity 3.1
Revised June 1, 2004
This document provides instructions for integrating the phone system with the Cisco Unity voice messaging system.
Integration Tasks
Before performing the following tasks to integrate Cisco Unity with the Nortel Meridian/PBXLink phone system, confirm that the Cisco Unity server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide.
Integration Steps
Follow these steps to set up this integration.
1. 
Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the "Requirements" section.
2. Plan how the voice messaging ports will be used by Cisco Unity. See the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity" section.
3. Program the Nortel Meridian/PBXLink phone system and extensions. See the "Programming the Nortel Meridian/PBXLink Phone System" section.
4. Install and configure the PBXLink box. See the "Setting up the PBXLink Box" section.
5. Configure Cisco Unity for the integration. See the "Configuring Cisco Unity for the Integration" section.
6. Test the integration. See the "Testing the Integration" section.
7. If you have Cisco Unity failover, integrate the secondary server. See the "Integrating a Secondary Server for Cisco Unity Failover" section.
Requirements
The Nortel Meridian/PBXLink integration supports configurations of the following components:
Phone System
•Nortel Meridian 1 with the following software option packages installed:
Table 1 Required Option Packages
Option Package
|
Package Number
|
EES
|
10
|
MSB
|
17
|
DDSP
|
19
|
MWC
|
46
|
DSET
|
88
|
CPND
|
95
|
ARIE
|
170
|
•One or more digital lines that are compatible with the M2616 digital phone connected to the PBX ports on the PBXLink box.
•For each voice messaging port, one analog port connected to the voice cards in the Cisco Unity server.
•The SMDI port in the PBXLink box connected to a serial port (COM1 is the default) on the Cisco Unity server with an RS-232 serial cable. If multiple PBXLink boxes are installed, the SMDI port of the last PBXLink box is connected to the Management port of the first PBXLink box with an RS-232 serial cable. The SMDI port of the first PBXLink box is connected to a serial port (COM1 is the default) on the Cisco Unity server with another RS-232 serial cable. Make sure that the serial protocol parameters for the Management port of the first PBXLink box are set to the same values as the SMDI port. We recommend that the serial cables have the following construction for the serial cable:
–A maximum of 50 feet (15.24 m) in length
–24 AWG stranded conductors
–Low capacitance—for example, no more than 12 pF/ft (39.4 pF/m) between conductors
–At least 65 percent braided shield over aluminized polymer sleeve around conductors
–UL-recognized overall cable jacket insulation with low dielectric constant
–Braided shield fully terminated to and enclosed by a metal connector backshell
–Gold-plated connector contacts
•The phone system ready for the integration as described in the installation guide for the phone system.
•If you use ACD hunt groups, packages ACD-A and ACD-B.
Cisco Unity Server
•The applicable voice cards, installed. For details on supported voice cards, see Cisco Unity System Requirements, and Supported Hardware and Software, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.
•Cisco Unity installed and ready for the integration, as described in the Cisco Unity Installation Guide.
•A system key that enables the integration and the appropriate number of voice messaging ports.
•An available serial port (COM1 is the default).
Integration Description
The Nortel Meridian/PBXLink integration uses one or more PBXLink boxes that each emulate up to two Nortel M2616 digital phones. The PBXLink is connected to the phone system with digital phone lines and connected to the Cisco Unity server with an RS-232 serial cable. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server.
The PBXLink box receives the following call information from the phone system:
•The extension of the called party
•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)
•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)
The PBXLink box formats this information as a Simplified Message Desk Interface (SMDI) packet and sends the packet to Cisco Unity through the RS-232 serial cable.
Cisco Unity uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber. If the phone system routes the call to Cisco Unity without this information, Cisco Unity answers with the opening greeting.
The PBXLink box also activates or deactivates message waiting indicators (MWIs) after receiving a command from Cisco Unity.
For additional information on the PBXLink box, refer to the PBXLink documentation, which is available from the manufacturer.
Configuration for 24 or Fewer Ports
Nortel Meridian/PBXLink integrations with 24 or fewer ports can use one of the following configurations (others are possible):
•(Recommended) One PBXLink-48 box with Port A set for MWIs only and Port B set for calls only.
•Two PBXLink-24 boxes with Port A of one box set for MWIs only and Port A of the second box set for calls only.
Configuration for 25 to 48 Ports
Nortel Meridian/PBXLink integrations with 25 to 48 ports can use the following configuration (others are possible):
•(Recommended) One PBXLink-48 box with Port A set for MWIs only and Port B set for calls only, and a single PBXLink-24 box with Port A set for calls only.
Configuration for 49 to 72 Ports
Nortel Meridian/PBXLink integrations with 49 to 72 ports can use one of the following configurations (others are possible):
•(Recommended) One PBXLink-48 box with Port A set for MWIs only and Port B set for calls only, and a second PBXLink-48 box with Ports A and B of both set for calls only.
•Four PBXLink-24 boxes with Port A of the first set for MWIs only and Port A of the remaining three set for calls only.
•One PBXLink-24 box with Port A set for MWIs only, a second PBXLink-24 box with Port A set for calls only, and one PBXLink-48 box with Ports A and B set for calls only.
It is not possible to use a single PBXLink-48 box with Port A set to both calls and MWIs and Port B set for calls only. In this configuration, Port B is disabled.
PBXLink Box Connections
A single PBXLink box is connected to the phone system with a digital phone line and connected to the Cisco Unity server with an RS-232 serial cable. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. Figure 1 shows the required connections.
Figure 1 Serial Connection Between a Single PBXLink Box and Cisco Unity
Multiple PBXLink boxes are connected to the Cisco Unity server by using an RS-232 cable to connect the SMDI port from the last PBXLink box to the Management port of the first PBXLink box. Another RS-232 cable is then used to connect the SMDI port of the first PBXLink box to the Cisco Unity server. The voice messaging lines from the phone system connect to the analog voice cards in the Cisco Unity server. Figure 2 shows the required connections.
Figure 2 Serial Connections Between Multiple PBXLink Boxes and Cisco Unity
Integration Features
The Nortel Meridian/PBXLink integration with Cisco Unity provides the following features.
Call forward to personal greeting
|
When an incoming call is routed to an unanswered extension, the call is forwarded to the voice mail of the subscriber. The caller then hears the personal greeting of the subscriber and can leave a message.
|
Call forward to busy greeting
|
When an incoming call is routed to a busy extension, the call is forwarded to the voice mail of the subscriber. The caller then hears the busy greeting (if the subscriber enabled it) and can leave a message.
|
Caller ID
|
Cisco Unity receives caller ID information from the phone system (if available). This information appears in the subject line of the message in the desktop messaging application.
|
Easy message access
|
A subscriber can retrieve messages without entering an ID. Cisco Unity identifies a subscriber based on the extension from which the call originated. A password may be required.
|
Identified subscriber messaging
|
Cisco Unity automatically identifies a subscriber who leaves a message during a forwarded internal call, based on the extension from which the call originated.
|
Message waiting indication
|
When a message is waiting for a subscriber, Cisco Unity notifies the phone system to activate the message waiting indicator (MWI) on the subscriber extension.
|
Planning How the Voice Messaging Ports Will Be Used by Cisco Unity
Before programming the phone system, you need to plan how the voice messaging ports will be used by Cisco Unity. The following considerations will affect the programming for the phone system (for example, setting up the hunt group or call forwarding for the voice messaging ports):
•The number of voice messaging ports installed.
•The number of voice messaging ports that will answer calls.
•The number of voice messaging ports that will only dial out, for example, to send message notification, to set message waiting indicators (MWIs), to make AMIS deliveries, and to make telephone record and playback (TRAP) connections.
The Number of Voice Messaging Ports to Install
The number of voice messaging ports to install depends on numerous factors, including:
•The number of calls Cisco Unity will answer when call traffic is at its peak.
•The expected length of each message that callers will record and that subscribers will listen to.
•The number of subscribers.
•The number of ports that will be set to dial out only.
•The number of calls made for message notification.
•The number of MWIs that will be activated when call traffic is at its peak.
•The number of AMIS delivery calls.
•The number of Media Master connections needed when call traffic is at its peak. (Media Master connections are used by Cisco Unity web applications and e-mail clients to play back and record over the phone.)
It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports.
The Number of Voice Messaging Ports That Will Answer Calls
The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from subscribers. Typically, these voice messaging ports are the busiest. They also have the lowest port numbers for the phone system. As a general guideline, assign approximately 75 percent of the voice messaging ports to answer calls.
You can set voice messaging ports to both answer calls and to dial out (for example, to set MWIs).
The Number of Voice Messaging Ports That Will Only Dial Out, and Not Answer Calls
Ports that will only dial out and will not answer calls can do one or more of the following:
•Notify subscribers by phone, pager, or e-mail of messages that have arrived.
•Turn MWIs on and off for subscriber extensions.
•Make outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. (This action is available only with the AMIS licensed feature.)
•Make a Media Master connection so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients.
Typically, these voice messaging ports are the least busy ports. They also have the highest port numbers for the phone system. As a general guideline, assign approximately 25 percent of the voice messaging ports to dial out.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.
Preparing for Programming the Phone System
Record your decisions about the voice messaging ports to guide you in programming the phone system.
Programming the Nortel Meridian/PBXLink Phone System
If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.
If you want to remap extension numbers (for example, when multiple subscribers use a single phone, or when multiple extension numbers on a single phone should go to a single subscriber greeting), see "Appendix: Remapping Extension Numbers" section.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.
To program the Nortel Meridian/PBXLink phone system
Step 1 Assign extensions for the voice messaging ports.
Step 2 Confirm that the software on the phone system is current by using overlay 22 to display options EES, MSB, DDSP, MWC, DSET, CPND, and ARIE. If any of these options is missing, contact your sales representative.
Step 3 On overlay 15, set the following customer data block options.
Table 2 Customer Data Block Options
Option
|
Setting
|
REQ
|
CHG
|
TYPE
|
CDB
|
CUST
|
<customer number>
|
ATT_DATA
|
YES
|
AODN
|
<the pilot number for the automated attendant>
|
FTR_DATA
|
YES
|
OPT
|
CFO MCI IDP
|
EEST
|
NO
|
NIT_DATA
|
YES
|
NIT1
|
<the pilot number if night calls go to voice mail>
|
RDR_DATA
|
YES
|
FNAN
(release 9 and earlier only)
|
FDN
|
FNAD
|
FDN
|
FNAT
|
FDN
|
FNAL
|
FDN
|
CFNA
or
CFN0
|
6
|
DFNA
or
DFN0
|
6
|
MDID
|
YES
|
NDID
|
YES
|
MWFB
|
YES
|
TIM_DATA
|
YES
|
LDTT
|
6
|
Step 4 On overlay 95, set the following options to enable display of a four-letter code why the call was forwarded.
Table 3 Calling Party Display Options
Option
|
Setting
|
REQ
|
CHG
|
TYPE
|
CPND
|
CUST
|
<customer number>
|
RESN
|
YES
|
CFWD
|
CFWD
|
CFNA
|
CFNA
|
HUNT
|
HUNT
|
XFER
|
T
|
AAA
|
A
|
Step 5 On overlay 10, set the following options to enable the analog voice messaging lines.
Table 4 Analog Voice Messaging Line Options
Option
|
Setting
|
CDEN
|
SD (if QPC60)
DD (if QPC452)
4D (if QPC594)
|
CUST
|
<customer number>
|
DN
|
<the extension number for the port being set>
|
HUNT
|
<the next line after the port being set>
|
CLS
|
HTA FBD DTN XFA FND MWD LDTA
|
Step 6 On overlay 11, set the following options to enable the digital lines for the PBXLink box.
If you set up more than 24 voice messaging ports, it is recommended that you balance the load among the PBXLink boxes. You can balance the load by enabling digital line keys for one PBXLink box to monitor odd-numbered ports (1, 3, 5, and so on), while enabling digital line keys on the other PBXLink box to monitor even-numbered ports (2, 4, 6, and so on). For details, see the "To set up the port LTNs for two PBXLink digital ports" section.
Table 5 Digital Line Options
Option
|
Setting
|
AOM
|
1
|
CLS
|
ADD HFD CNDA DNDA
|
HUNT
|
000
|
KEY 00 SCR
|
<the primary number for the digital line; any valid unused number>
|
KEY 12 DISP
|
|
KEY 13 MIK
|
|
KEY 14 MCK
|
|
KEY 16 SCN
|
<the pilot number; or for an ACD hunt group, the first analog line number in the hunt group>
|
KEY 17 SCN
|
<the second analog line number after the extension for KEY 16>
|
.
.
.
|
<additional analog line numbers>
|
KEY 37 SCN
|
<the 22nd analog line number>
|
KEY 5 SCN
|
<the 23rd analog line number>
|
KEY 6 SCN
|
<the 24th analog line number>
|
Step 7 On each subscriber phone, program the phone to forward calls to the pilot number assigned to the voice messaging ports, based on one of the following Cisco Unity call transfer types.
Table 6 Call Transfer Types
Transfer Type
|
Usage
|
Release transfer
(blind transfer)
|
Program the phone to forward calls to the pilot number when:
•The extension is busy
•The call is not answered
|
Supervised transfer
|
Program the phone to forward calls to the pilot number only when the call is not answered. Confirm that call forwarding is disabled when the extension is busy.
|
Perform one of the following procedures, depending on the number of voice messaging ports in the Cisco Unity server. If Cisco Unity has more than 30 voice messaging ports, it is recommended that you set up an ACD hunt group as described in the "To set up an ACD hunt group for more than 30 ports" section.
To set up a hunt group for up to 30 ports
Step 1 Set up the first voice messaging port as the pilot number of the hunt group.
Step 2 Set the first voice messaging port to hunt to the second voice messaging port.
Step 3 Set the second voice messaging port to hunt to the third, then continue up to the 30th.
Step 4 Set the 30th voice messaging port to hunt to the first voice messaging port.
Table 7 Example of 30-Port Hunt Group
Device
|
Setting
|
Destination
|
Port 1
|
HUNT
|
Port 2
|
Port 2
|
HUNT
|
Port 3
|
Port 3
|
HUNT
|
Port 4
|
.
.
.
|
|
<additional ports>
|
Port 29
|
HUNT
|
Port 30
|
Port 30
|
HUNT
|
Port 1
|
To set up an ACD hunt group for more than 30 ports
Step 1 Set up ACD 1 as the pilot number of the hunt group.
Step 2 With the Night Call Forward Destination (NCFW) command, set ACD 1 to forward to the first voice messaging port.
Step 3 Set the first voice messaging port to hunt to the second, then continue up to the 30th.
Step 4 Set the 30th voice messaging port to hunt to ACD 2.
Step 5 With the NCFW command, set ACD 2 to forward to the 31st voice messaging port.
Step 6 Set the 31st voice messaging port to hunt to the 32nd, and so on.
Step 7 Continue creating 30-port hunt groups in this manner until the last voice messaging port.
Step 8 Set the last voice messaging port to hunt to ACD 1.
Table 8 Example of 72-Port ACD Hunt Group
Device
|
Setting
|
Destination
|
ACD 1 (pilot number)
|
NCFW
|
Port 1
|
Port 1
|
HUNT
|
Port 2
|
Port 2
|
HUNT
|
Port 3
|
.
.
.
|
|
<additional ports>
|
Port 29
|
HUNT
|
Port 30
|
Port 30
|
HUNT
|
ACD 2
|
ACD 2
|
NCFW
|
Port 31
|
Port 31
|
HUNT
|
Port 32
|
.
.
.
|
|
<additional ports>
|
Port 59
|
HUNT
|
Port 60
|
Port 60
|
HUNT
|
ACD 3
|
ACD 3
|
NCFW
|
Port 61
|
Port 61
|
HUNT
|
Port 62
|
<additional ports>
|
|
<additional ports>
|
Port 71
|
HUNT
|
Port 72
|
Port 72
|
HUNT
|
ACD 1
|
Setting up the PBXLink Box
When setting up the PBXLink box, you can access the configuration menus through:
•A terminal access application such as HyperTerminal. Set the application to 1200 baud, even parity, 7 data bits, and 1 stop bit.
•The display panel and buttons on top of the PBXLink box. For details, refer to the PBXLink documentation, which is available from the manufacturer.
To Update the PBXLink Box Firmware
Step 1 In a web browser on your computer, go to the Cisco Unity Utilities Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-util.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
Step 2 Click PBXLinkFirmwareUpdate.
Step 3 Follow the instructions to download the PBXLink box firmware update file to your computer.
Step 4 Exit the web browser.
Step 5 Confirm that the PBXLink box is connected to power and turned on.
Step 6 Disconnect the following cables:
•All phone cables connect to the PBXLink box.
•The RS-232 serial cable connected to the Management port
Step 7 Connect one end of am RS-232 serial cable to the Management port of the PBXLink box and the other end of the serial cable to the serial port of your computer.
Step 8 On your computer, start HyperTerminal or another terminal access application.
Step 9 Set the terminal access application to use the serial connection settings used by the PBXLink box. You can view the PBXLink serial connection settings by doing the following:
a. On the PBXLink box, press Cancel until the Configuration menu appears.
b. Click OK.
c. Scroll up until Serial Port Options appears, and click OK.
d. Scroll down until Management Port appears, and click OK.
e. Scroll through the serial port settings to verify them.
Step 10 Restart the PBXLink box.
Step 11 In the HyperTerminal window on your computer, press M and press Enter.
Step 12 Press 3 (Reboot/Download), and press Enter.
Step 13 Press 2 (Reboot & Download Code), and press Enter.
Note Ignore any unusual characters that may appear on the screen.
Step 14 On the Transfer menu, click Send File.
Step 15 In the Send File dialog box, under Filename, click Browse.
Step 16 Browse to the PBXLink box firmware upgrade file that you downloaded to your computer.
Step 17 In the Send File dialog box, under Protocol, click Xmodem.
Step 18 Click Send.
Step 19 When the firmware upgrade is complete, exit HyperTerminal.
Step 20 Repeat Step 5 through Step 19 for all remaining PBXLink boxes.
Step 21 Connect the PBXLink boxes to the phone system and to the Cisco Unity server.
To set up the PBXLink box
Step 1 Select Configuration and press Enter.
Step 2 Select PBX Options and press Enter. The list of phone systems appears.
Step 3 Select Nortel M1 and press Enter. The interface leaves the menu system.
Step 4 If you are using HyperTerminal, enter M and press Enter. Then enter 1 and press Enter.
Step 5 Select PBX Options and press Enter.
Step 6 Select Analog Ports on A, enter the number of voice messaging ports that Port A monitors, and then press Enter.
Step 7 If you are setting up a PBXLink-48 box, select Analog Ports on B, enter the number of voice messaging ports that Port B monitors, and then press Enter. Otherwise, skip to the next step.
Step 8 Select Configure Port A, select one of the following settings for Port A, and then press Enter.
Table 9 Port Configuration Settings
Setting
|
Meaning
|
Calls Only
|
The port handles only calls.
|
MWI Only
|
The port handles only MWIs.
|
Step 9 If you are setting up a PBXLink-48 box, select Configure Port B, select one of the preceding settings for Port B, and then press Enter. Otherwise, skip to the next step.
Step 10 Select Prime Number, enter the pilot number for Cisco Unity, and then press Enter.
Step 11 Select Call Forward Display, enter the option settings as shown in the following table, and then press Enter.
Table 10 Call Forward Display Options
Option
|
Setting
|
CFWD
|
•CFWD (only if you do not use ACD hunt groups)
•DIR (only if you use ACD groups)
|
CFNA
|
CFNA
|
HUNT
|
HUNT
|
If the system has two or more PBXLink digital ports, it is recommended that you balance the load among the PBXLink boxes by setting up the Port LTNs for random operation. Depending on the number of PBXLink digital ports your system uses, perform the appropriate procedure that follows.
To set up the port LTNs for two PBXLink digital ports
This procedure sets up the port LTNs for every second voice messaging port.
Step 1 Select Configuration and press Enter. Then select SMDI Options and press Enter.
Step 2 Select Port A LTNs (or the port that handles calls), select Random, and then press Enter.
Step 3 Select Setup Random LTNs, enter the voice messaging port values (not the extension) as shown in the following table, and then press Enter.
Table 11 Random LTN Settings for Odd-Numbered Ports
LTN Number
|
Voice Messaging Port Value
|
0
|
0001
|
1
|
0003
|
2
|
0005
|
.
.
.
|
<the remaining odd-numbered voice messaging ports>
|
Step 4 Repeat Steps 1 through 3 on the interface of the next PBXLink box.
Step 5 Select Setup Random LTNs, enter the voice messaging port values (not the extension) as shown in the following table, and then press Enter.
Table 12 Random LTN Settings for Even-Numbered Ports
LTN Number
|
Voice Messaging Port Value
|
0
|
0002
|
1
|
0004
|
2
|
0006
|
.
.
.
|
<the remaining even-numbered voice messaging ports>
|
Step 6 Select Integration, select Started, and then press Enter.
To set up the port LTNs for three PBXLink digital ports
This procedure sets up the port LTNs for every third voice messaging port.
Step 1 Select Configuration and press Enter. Then select SMDI Options and press Enter.
Step 2 Select Port A LTNs (or the port that handles calls), select Random, and then press Enter.
Step 3 Select Setup Random LTNs, enter the voice messaging port values (not the extension) as shown in the following table, and then press Enter.
Table 13 Random LTN Settings for the First Set of Ports
LTN Number
|
Voice Messaging Port Value
|
0
|
0001
|
1
|
0004
|
2
|
0007
|
.
.
.
|
<the remaining voice messaging ports in the first set>
|
Step 4 Repeat Steps 1 and 2 on the interface of the next PBXLink box.
Step 5 Select Setup Random LTNs, enter the voice messaging port values (not the extension) as shown in the following table, and then press Enter.
Table 14 Random LTN Settings for the Second Set of Ports
LTN Number
|
Voice Messaging Port Value
|
0
|
0002
|
1
|
0005
|
2
|
0008
|
.
.
.
|
<the remaining voice messaging ports in the second set>
|
Step 6 Repeat Steps 1 and 2 on the interface of the next PBXLink box.
Step 7 Select Setup Random LTNs, enter the voice messaging port values (not the extension) as shown in the following table, and then press Enter.
Table 15 Random LTN Settings for the Third Set of Ports
LTN Number
|
Voice Messaging Port Value
|
0
|
0003
|
1
|
0006
|
2
|
0009
|
.
.
.
|
<the remaining voice messaging ports in the third set>
|
Step 8 Select Integration, select Started, and then press Enter.
Configuring Cisco Unity for the Integration
After ensuring that the Cisco Unity server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide, perform the following procedures to confirm that the integration is enabled and to enter the port settings.
To confirm that the integration is enabled
Step 1 On the Cisco Unity server, go to the Cisco Unity Administrator by doing one of the following:
•In Internet Explorer, go to http://<server name>/web/sa.
•Double-click the desktop shortcut to the Cisco Unity Administrator.
Step 2 Go to System > Licensing > Licensed Features.
Step 3 In the Integration field, confirm that the setting is Serial for a single phone system integration or Multiple Integrations for a dual phone system integration.
Step 4 If the setting is not Serial or Multiple Integrations, contact your sales representative for the necessary system key.
Step 5 Go to System > Switch. Confirm that the settings match those in the following table. If the settings are incorrect, integration features may not be enabled.
Table 16 Switch Settings
Switch Parameter
|
Required Setting
|
Manufacturer
|
Nortel
|
Model
|
Meridian-1
|
Switch PBX Software Version
|
All
|
Integration
|
Serial
|
Step 6 Click the Save icon.
To enter port settings
Step 1 In the Cisco Unity Administrator, go to System > Ports.
Step 2 Select a port in the table.
Step 3 Indicate the settings for the port.
When setting up the hunt group, use the first voice messaging ports for incoming calls and the last ports to dial out. This helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out.
Step 4 Type the extension for the port.
Step 5 Repeat Steps 2 through 4 for the remaining ports.
Step 6 Click the Save icon.
Step 7 For the settings to take effect, exit and restart the Cisco Unity software.
Testing the Integration
To test whether Cisco Unity and the phone system are integrated correctly, do the procedures in the order listed.
If any of the steps indicates a failure, refer to the following documentation as applicable:
•The installation guide for the phone system
•Cisco Unity Troubleshooting Guide
•The setup information earlier in this document
To Set Up the Test Configuration
Step 1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity is connected to.
Step 2 Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not answered.
Step 3 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.
If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.
Step 4 In the Extension field, enter the extension of Phone 1.
Step 5 Click the Save icon.
Step 6 In the navigation bar, click Call Transfer to go to the Subscribers > Subscribers > Call Transfer page for Example Subscriber.
For more information on transfer settings, refer to the "Subscriber Template Call Transfer Settings" section in the online Help for the Cisco Unity Administrator.
Step 7 Under Transfer Incoming Calls, click Yes, Ring Subscriber's Extension, and confirm that the extension number is for Phone 1.
Step 8 Under Transfer Type, click Release to Switch.
Step 9 Click the Save icon.
Step 10 In the navigation bar, click Messages to go to the Subscribers > Subscribers > Messages page for Example Subscriber.
Step 11 Under Message Waiting Indicators (MWIs), check the Use MWI for Message Notification check box.
Step 12 In the Extension field, enter x.
Step 13 Click the Save icon.
Step 14 Open the Status Monitor by doing one of the following:
•In Internet Explorer, go to http://<server name>/web/sm.
•Double-click the desktop shortcut to the Status Monitor.
•On the Windows taskbar next to the clock, right-click the Cisco Unity icon and click Status Monitor.
To Test an External Call with Release Transfer
Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.
Step 2 On the Status Monitor, note the port that handles this call.
Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Step 4 Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing a ringback tone means that Cisco Unity released the call and transferred it to Phone 1.
Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call changes to "Idle." This state means that release transfer is successful.
Step 6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to Cisco Unity and that you hear the greeting for Example Subscriber. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity, which correctly interpreted the information.
Step 7 On the Status Monitor, note the port that handles this call.
Step 8 Leave a message for Example Subscriber and hang up Phone 2.
Step 9 On the Status Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs.
To Test an Internal Call with Release Transfer
Step 1 From Phone 1, enter the internal pilot number for Cisco Unity.
Step 2 When asked for your password, enter 12345. Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity, which correctly interpreted the information.
Step 3 Confirm that you hear the recorded voice name for Example Subscriber. Hearing the voice name means that Cisco Unity correctly identified the subscriber by the extension.
Step 4 When asked whether you want to listen to your messages, press 1.
Step 5 After listening to the message, press 3 to delete the message.
Step 6 Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means that the phone system and Cisco Unity are successfully integrated for turning off MWIs.
Step 7 Hang up Phone 1.
Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
To Set Up Supervised Transfer on Cisco Unity
Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call Transfer page.
If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.
For more information on transfer settings, refer to the "Subscriber Template Call Transfer Settings" section in the online Help for the Cisco Unity Administrator.
Step 2 Under Transfer Type, click Supervise Transfer.
Step 3 Set the Rings to Wait For field to 3.
Step 4 Click the Save icon.
To Test Supervised Transfer
Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.
Step 2 On the Status Monitor, note the port that handles this call.
Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music or beeps).
Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call remains "Busy." This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer.
Step 6 Confirm that, after three rings, you hear the greeting for Example Subscriber. Hearing the greeting means that Cisco Unity successfully recalled the supervised-transfer call.
Step 7 During the greeting, hang up Phone 2.
Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
To Return Example Subscriber to the Default Settings
Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Call Transfer page.
If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.
Step 2 Under Transfer Incoming Calls, click No (Send Directly to Subscriber's Greeting).
Step 3 In the navigation bar, click Profile to go to the Subscribers > Subscribers > Profile page.
Step 4 In the Extension field, enter 99990.
Step 5 Click the Save icon.
Step 6 In the navigation bar, click Messages to go to the Subscribers > Subscribers > Messages page for Example Subscriber.
Step 7 Under Message Waiting Indicators (MWIs), uncheck the Use MWI for Message Notification check box.
Step 8 Click the Save icon.
Integrating a Secondary Server for Cisco Unity Failover
A Cisco Unity failover server is a secondary (or backup) server that provides voice messaging services if the primary Cisco Unity server becomes inactive. For information on installing a secondary server, refer to the Cisco Unity Installation Guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
For information on failover, refer to the Cisco Unity Failover Guide, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/fail/fail31/index.htm.
Note Cisco Unity failover is supported only for release 3.1(2) and later.
Requirements
The following components are required to integrate a secondary Cisco Unity server:
Phone System
•The same number of PBXLink boxes installed and connected to the secondary server as on the primary server.
•One or two digital lines connected to the PBX ports on each PBXLink box. The number of digital lines connected to each PBXLink box on the secondary server must match the digital lines connected to each PBXLink box on the primary server.
•The same number of RS-232 serial cables connecting the PBXLink boxes on the secondary server as on the primary server.
Cisco Unity Server
•One secondary Cisco Unity server for each primary server installed and ready for the integration, as described in the Cisco Unity Installation Guide and earlier in this integration guide.
•The applicable cable configuration for each analog voice messaging port to simultaneously connect the phone system to the corresponding ports on both the primary and the secondary servers. For example, connect port 1 on the phone system with both port 1 on the primary server and port 1 on the secondary server.
•A system key that enables the integration, the applicable number of voice messaging ports, and the secondary server.
Integration Description
The phone system uses PBXLink boxes to send call information to the two Cisco Unity servers. The analog voice messaging lines from the phone system provide voice connectivity to the Cisco Unity servers. Figure 3 shows the required connections.
Figure 3 Connections Between the Phone System and Cisco Unity Servers
The primary and secondary servers act in the following manner:
•When the primary server is operating normally, the secondary server is inactive.
•When the primary server becomes inactive, the secondary server becomes active.
•When the primary server becomes active again, the secondary server becomes inactive.
Setting Up the Secondary Server for Failover
Do the following procedure to integrate the Cisco Unity secondary server.
To Set Up the Secondary Server for Failover
Step 1 Install a secondary server with the same configuration as the primary server. For installation instructions, refer to the Cisco Unity Installation Guide.
Step 2 Make all voice connections from the phone system to the corresponding ports on both the primary server and the secondary server. For example, connect port 1 from the phone system with port 1 on both the primary and the secondary servers.
Step 3 Connect the cables for the PBXLink boxes on the secondary server as described earlier in this integration guide.
Step 4 Set up the PBXLink boxes as described in the section "Setting up the PBXLink box" earlier in this integration guide.
Step 5 Program the phone system to send call information simultaneously through the digital lines connected to the PBXLink boxes.
Step 6 In the Cisco Unity Administrator of the secondary server, enter the settings on the System > Ports page to match the port settings on the primary server.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.
Step 7 If the automatic failover that occurs when the secondary server receives a call is disabled, skip the remaining steps.
If the automatic failover that occurs when the secondary server receives a call is enabled (the default), on the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Edit Switch Utility.
Step 8 In the Switch Configuration Editor dialog box, click the Edit This Switch Configuration button.
Step 9 In the Switch Configuration dialog box, click the Incoming Calls tab.
Step 10 In the Call Rings field, enter 3 and click OK.
Step 11 Click Exit.
Step 12 For the settings to take effect, exit and restart the Cisco Unity software.
No changes to the hunt group programming on the phone system are necessary.
Dual Phone System Integration
Cisco Unity can be integrated with one each of the following phone systems at the same time:
•A traditional, circuit-switched phone system. Any circuit-switched phone system that Cisco Unity integrates with can be used in a dual phone system integration.
•Cisco CallManager.
All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber (or call handler) uses. To transfer calls from one phone system to the other, Cisco Unity must dial the same access codes that a subscriber dials when calling someone on the other phone system.
Dual Phone System Integration Overview
Before doing the following integration steps, confirm that theCisco Unity server is ready for the integration by completing the applicable tasks in the Cisco Unity Installation Guide.
Integration Steps When No Phone Systems Are Installed
Follow these steps to set up the dual phone system integration when no phone systems are installed.
1. Install the circuit-switched phone system.
2. Integrate the circuit-switched phone system and Cisco Unity. See instructions earlier in this integration guide.
3. Install Cisco CallManager.
4. Integrate Cisco CallManager and Cisco Unity. Refer to the applicable Cisco CallManager integration guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
5. Change the Cisco Unity Administrator settings. See the "Changing Cisco Unity Administrator Settings" section.
Integration Steps When a Circuit-Switched Phone System Is Already Installed
Follow these steps to set up the dual phone system integration when the circuit-switched phone system is already installed and Cisco CallManager is being newly installed.
1. Install Cisco CallManager.
2. Integrate Cisco CallManager and Cisco Unity. See the applicable Cisco CallManager integration guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
3. Change the Cisco Unity Administrator settings. See the "Changing Cisco Unity Administrator Settings" section.
Integration Steps When Cisco CallManager Is Already Installed
Follow these steps to set up the dual phone system integration when Cisco CallManager is already installed and a circuit-switched phone system is being newly installed.
1. Remove the existing TSP on Cisco Unity. See the "To Remove the Existing TSP" procedure.
2. Install the circuit-switched phone system.
3. Integrate the circuit-switched phone system and Cisco Unity. See the instructions earlier in this integration guide.
4. Reinstall the TSP. See the "To Reinstall the TSP" procedure.
5. Change the Cisco Unity Administrator settings. See the "Changing Cisco Unity Administrator Settings" section.
Requirements
The dual phone system integration supports configurations of the following components:
•A Cisco Unity system key with the integration type set to "Multiple integrations" and with the applicable number of voice messaging ports enabled.
•The Cisco Unity server set up and Cisco Unity 3.1(x), as described in the Cisco Unity Installation Guide.
•A circuit-switched phone system installed and integrated with Cisco Unity. For details, see the instructions earlier in this integration guide. The circuit-switched phone system (including the voice card software used in the integration) must be installed and integrated with Cisco Unity before Cisco CallManager is integrated.
•A supported version of Cisco CallManager and the Cisco Unity-CM service provider (TSP) installed and configured. For information about integrating Cisco Unity with Cisco CallManager and the Cisco Unity-CM service provider, see the applicable Cisco CallManager integration guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
Changing Cisco Unity Administrator Settings
After Cisco Unity is installed and the phone systems have been separately integrated, you need to adjust settings on pages in the Cisco Unity Administrator so that Cisco Unity can work with both phone systems.
Follow these steps to set up the dual phone system integration.
1. Specify settings for the circuit-switched phone system on the System > Switch > Switch page. For details, see the "To Specify Switch Settings for the Circuit-Switched Phone System" procedure.
Caution Specify settings for the circuit-switched phone system before specifying settings for Cisco CallManager. You must proceed in this order, or the integration may not work.
2. Specify settings for Cisco CallManager on the IP Switch page. For details, see the "To specify switch settings for Cisco CallManager" procedure.
3. On the Ports page, assign port ranges to the circuit-switched phone system first, then to Cisco CallManager, and adjust settings for the ports assigned to each phone system. For details, see the "To Modify Voice Port Settings" procedure.
4. Select the phone system that subscribers and call handlers use. For details, see the "To Select Which Phone System Subscribers and Call Handlers Use" procedure.
5. Select the phone system that Cisco Unity uses when dialing out to send message notifications. For details, see the "To Select Which Phone System Cisco Unity Uses for Message Notification" procedure.
Caution If you need to add or remove voice cards or uninstall the voice card software after the dual phone system integration is set up, you must also reinstall the TSP (Cisco Unity-CM service provider). Do not reinstall the TSP until after you have set up the voice cards or reinstalled the voice card software. For more information, see the
"Changing the Number of Installed Ports" section.
To Specify Switch Settings for the Circuit-Switched Phone System
Step 1 In the Cisco Unity Administrator, go to the System > Switch > Switch page. The settings for the circuit-switched phone system selected during the Cisco Unity Setup program appear.
Step 2 In the Access Code field, enter the trunk access code that Cisco Unity must dial to transfer calls to Cisco CallManager from the circuit-switched phone system.
The access code is the same number that subscribers on the circuit-switched phone system dial to reach someone on the Cisco CallManager system.
Step 3 Adjust other settings as applicable. For more information about the other settings on the Switch page, refer to the Cisco Unity Administrator Help.
Step 4 Click the Save icon, then click OK in the Warning dialog box.
To specify switch settings for Cisco CallManager
Step 1 Go to System > Switch > IP Switch.
Step 2 In the Set Active Switch Type section, enter values as shown in the following table:
Table 17 Switch Settings
Switch Parameter
|
Required Setting
|
Manufacturer
|
Cisco
|
Model
|
CallManager
|
Switch PBX software version
|
3.01 or later
|
Integration
|
TAPI
|
Step 3 Click Set As Active, then click OK in the Warning dialog box.
Step 4 In the Access Code field, enter the trunk access code that Cisco Unity must dial to transfer calls to the circuit-switched phone system from Cisco CallManager.
The access code is the same number that subscribers on Cisco CallManager dial to reach someone on the circuit-switched phone system.
Step 5 Click the Save icon, then click OK in the Warning dialog box.
To Modify Voice Port Settings
Step 1 In the Cisco Unity Administrator, go to the System > Ports page.
Step 2 In the Port Assignments section, indicate the range of ports to be assigned to the circuit-switched phone system. The port range for the circuit-switched phone system begins with 1 and extends to no more than the number of ports that are on the installed voice cards. Do not assign more ports to the circuit-switched phone system than the number of ports on the voice cards.
Caution If you assign fewer voice ports to the circuit-switched phone system than are available on the installed voice cards, you must edit the registry for this port range to take effect. Otherwise, all available voice ports on the voice cards are used in the integration regardless of the Port Assignments settings. For information on editing the registry for the port range, see the appendix "Assigning Dialogic Ports for a Dual Phone System Integration."
Step 3 In the Port Assignments section, indicate the range of ports to be assigned to Cisco CallManager. The port range must begin with the next port after the last port for the circuit-switched phone system. The range for Cisco CallManager must end with the port number of the last port displayed on the Ports page, or the number of licensed voice ports on the system key, whichever is lower. In other words, the number of ports available for Cisco CallManager is the difference between the number of licensed voice ports on the system key and the number of ports assigned to the circuit-switched phone system.
Step 4 Enter an extension for each port.
Step 5 Specify other settings as applicable. For each phone system, confirm that an appropriate number of ports are used to answer calls and to dial out for message waiting indicators (MWIs), message notifications, and Media Master recordings by phone.
Step 6 Click the Save icon.
Caution The port range for each phone system must be set as specified in
Step 2 and
Step 3 above. If there is a port range mismatch, Cisco Unity will be unable to answer incoming calls and to dial out.
To Select Which Phone System Subscribers and Call Handlers Use
For existing subscriber templates, subscriber accounts, and call handlers, Cisco Unity uses the circuit-switched phone system as its default. Therefore, during the initial setup of the dual phone integration, you will modify only those pages that will be using Cisco CallManager. Note that changes made to subscriber templates do not affect existing subscriber accounts.
Step 1 In Cisco Unity Administrator, go to the applicable page:
•Subscribers > Subscriber Template > Profile
•Subscribers > Subscribers > Profile
•Call Management > Call Handlers > Profile
Step 2 In the Switch list, select the applicable phone system.
Step 3 Adjust other settings as applicable. For more information, refer to the Cisco Unity Administrator Help.
Caution If the Switch setting on the Profile page for the subscriber or call handler does not match the phone system actually used by a subscriber or call handler, Cisco Unity will not be able to transfer calls to or from the subscriber or call handler. Additionally, Cisco Unity will be unable to turn the MWIs for the subscriber on or off and will be unable to reach the extension for the subscriber when recording by phone with Media Master.
To Select Which Phone System Cisco Unity Uses for Message Notification
If subscribers use message notification, you can select which phone system Cisco Unity dials out on when notifying subscribers of new messages. Note that changes made to subscriber templates do not affect existing subscribers.
Step 1 In Cisco Unity Administrator, go to the applicable page:
•Subscribers > Subscriber Template > Message Notification
•Subscribers > Message Notification
Step 2 For each device, in the Switch list select the phone system that Cisco Unity uses to dial out when notifying subscribers of new messages. Each notification device can be associated with a specific phone system (except for text pagers).
Cisco Unity uses as the default the phone system specified on the Profile page of the subscriber template.
Step 3 Adjust other settings as applicable. For more information, refer to the Cisco Unity Administrator Help.
Caution The selected phone system must have at least one port set to dial out for message notifications on the System > Ports page. If the selected phone system does not have any ports set for this function, notifications will fail.
Changing the Number of Installed Ports
After the dual phone system integration is set up, if you need to add or remove voice cards or uninstall voice card software, follow these steps:
1. Remove the existing TSP. For details, see the "To Remove the Existing TSP" procedure. (In versions earlier than 3.1(1), the Cisco Unity-CM TSP was known as the AV-Cisco TSP.)
2. As applicable, remove or add voice cards, or uninstall and reinstall the voice card software. For information about removing Dialogic voice card software, refer to the chapter about voice cards in the Cisco Unity Installation Guide.
3. Reinstall the TSP after you have set up the voice cards or reinstalled the voice card software. For details, see the "To Reinstall the TSP" procedure.
4. Adjust the port assignments on the System > Ports page. The voice messaging ports must appear in the following order in the list of ports: first are all of the ports connected to the circuit-switched phone system, second are the ports connected to Cisco CallManager.
If you completely remove the circuit-switched phone system, you must adjust the port assignments for Cisco CallManager on the System > Ports page, after the voice cards and voice card software used in the integration with the circuit-switched phone system have been removed.
To Remove the Existing TSP
Step 1 On the Cisco Unity server, log on to Windows as an administrator.
Step 2 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Unity).
Step 3 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 4 In the list, click Cisco Unity-CM TSP.
Note In versions earlier than 3.1(1), the Cisco Unity-CM TSP was known as the AV-Cisco TSP.
Step 5 Click Remove.
Step 6 Click Yes.
Step 7 Close Control Panel.
To Reinstall the TSP
Step 1 On the Cisco Unity server, log on to Windows as an administrator.
Step 2 On the Windows Start menu, click Settings > Control Panel.
Step 3 Double-click Phone and Modem Options. The Phone and Modem Options dialog box appears.
Step 4 Click the Advanced tab.
Step 5 Click Add. The Add Driver dialog box appears.
Step 6 Click Cisco Unity-CM Service Provider, then click Add. A dialog box appears confirming the installation of the TSP.
Step 7 Click OK to close the dialog box.
Step 8 Click Close to close the Phone and Modem Options dialog box.
Step 9 Close Control Panel.
Step 10 Restart the Cisco Unity server.
Appendix: Remapping Extension Numbers
About the Remapping Feature
The extension remapping feature lets you convert to the extensions of your choice the calling numbers and forwarding numbers of calls handled by Cisco Unity. This feature is useful, for example, when the phone system cannot map multiple extension numbers on a subscriber phone to a single Inbox.
Remapping can change one or both of the following extension numbers in a call:
•Calling number (the number from which a call originates). For example, Cisco Unity changes the calling number of calls so that the caller ID appears to be a different extension than the one that actually placed the call.
•Forwarding number (the number that a call is going to). For example, unanswered calls to all line extensions on a single phone can be forwarded to the Inbox of a single subscriber; or unanswered calls to phones not assigned to subscribers can be forwarded to the Inbox of a supervisor.
Setting Up Cisco Unity to Remap Extension Numbers
This section includes a procedure for enabling the remapping feature. You can create multiple files in either or both of two directories:
•In the Calling directory, one or more .exm files remap caller ID numbers.
•In the Forwarding directory, one or more .exm files remap numbers that Cisco Unity provides with calls it forwards.
When you create remapping instructions in a .exm file in a directory, Cisco Unity remaps only the type of extension number that the directory is named for. For example, if you want to remap only the extensions that Cisco Unity provides with calls it forwards, you enter the instructions in a .exm file in the Forwarding directory; in this circumstance, the Calling directory needs no .exm file.
In each directory, you can have several .exm files with different file names but with the same .exm extension. This helps you to organize the remapping information. For example, you could create two files in a directory: Ports_1-12.exm and Ports_13-24.exm. Cisco Unity reads all files that have the .exm extension in these directories.
To Remap Extension Numbers
Step 1 On the Cisco Unity server, browse to the CommServer\IntLib\ExtensionMapping directory. In this directory is the file Sample.txt and two more directories: Calling and Forwarding.
Step 2 To remap calling numbers, go to the Calling directory.
Step 3 In a text editor application, create a new .exm file, or open a currently existing .exm file.
For an example, open the file Sample.txt in the CommServer\IntLib\ExtensionMapping directory.
Step 4 Enter [Range] and press Return to create a section for indicating which voice messaging ports will be monitored for remapping calls.
A .exm file can have only one [Range] section.
Step 5 Enter ports= followed by the numbers of the voice messaging ports, separated by commas. Ranges are designated by a hyphen (-) without spaces. To monitor all voice messaging ports, enter ports=* on this line. Then press Return.
For example, you might enter:
ports=1,2,5-34
Step 6 To create a section for the remapping rules, press Return, enter [Number Mappings], and then press Return.
A .exm file can have only one [Number Mappings] section.
Step 7 Enter one remapping rule on the line, and then press Return.
See the remapping rule examples in the following "Syntax and Examples" section. The rule format is:
<original number>, <new number>
The rules cannot include spaces between digits. However, the numbers must be separated by a comma and a single space. Wildcard characters cannot appear at the beginning of a number.
Step 8 For all remaining rules, repeat Step 7.
Step 9 Save and close the .exm file.
Step 10 To remap forwarding numbers, browse to the directory CommServer\IntLib\ExtensionMapping\Forwarding.
Step 11 Repeat Step 3 through Step 9 to remap forwarding numbers.
Step 12 For extension remapping to take effect, restart the Cisco Unity software.
Syntax and Examples
Table 18 shows the wildcard characters you can use in the .exm files.
Table 18 Wildcard Characters
Wildcard
|
Result
|
*
|
Matches zero or more digits.
|
?
|
Matches exactly one digit. Use ? as a placeholder for a single digit.
|
Table 19 gives examples for the syntax and results of rules in the .exm files.
Table 19 Syntax Examples
Rule
|
Original Number
|
New Number
|
2189, 1189
3189, 1189
4189, 1189
|
2189
3189
4189
|
1189
1189
1189
|
2???, 1???
|
2189
2291
|
1189
1291
|
3???, 1???
|
3189
3291
|
1189
1291
|
8???, 61???
|
8000
8765
|
61000
61765
|
123*, 44*
|
12300
12385
|
4400
4485
|
Cisco Unity executes rules in the order they appear in the .exm file. For example, the .exm file might contain the following rules:
1234, 1189
3189, 1189
4189, 1189
123?, 8891
The extension 1234 would be remapped to 1189 while extensions 1233 and 1235 would be remapped to 8891, because the rule mapping 1234 appears earlier.
An .exm file might contain the following:
[Range]
ports=1,2,5-34
[Number Mappings]
2189, 1189
3189, 1189
4189, 1189
8???, 9???
Appendix: Assigning Dialogic Ports for a Dual Phone System Integration
In a dual phone system integration, Cisco Unity assigns a voice messaging port to the traditional, circuit-switched phone system for every port available on the installed voice cards before assigning voice messaging ports to Cisco CallManager. The result is that Cisco Unity may not have enough voice messaging ports remaining to assign to Cisco CallManager.
The maximum number of voice messaging ports are assigned to the circuit-switched phone system regardless of the settings on the Ports page in the System Administrator.
For example, a dual phone system integration might have the following configuration:
•A circuit-switched phone system has a four-port voice card installed.
•Cisco CallManager has six Voice Mail ports set up.
•The Cisco Unity server has a system key enabled for a total of eight ports.
•The Ports page on System Administrator indicates that Ports 1 and 2 are assigned to the circuit-switched phone system and Ports 3 through 8 are assigned to Cisco CallManager.
Even so, Ports 1 through 4 (the total voice card ports) will be assigned to the circuit-switched phone system, and Ports 5 through 6 will be assigned to Cisco CallManager.
If you want to assign fewer than the total number of voice card ports to the circuit-switched phone system, you must first set the Port assignments on the Ports page of the System Administrator, then do the following procedure.
To Set the Port Assignments in the Registry
Step 1 On the Cisco Unity server, on the Windows Start menu, click Run.
Step 2 In the Open field, enter Regedit and press Enter. The Registry Editor appears.
Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for a Cisco Unity failover system, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.
Step 3 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.
Step 4 Expand the key HKEY_LOCAL_MACHINE\Software\ActiveVoice\MIU\1.0\Initialization\ServiceProvider <x>, where <x> is a number.
You will find several subkeys with this name.
Step 5 Locate the subkey in which the value Service Provider Name is D41MT.TSP.
Step 6 In this subkey, in the Edit menu click New > DWORD Value. A new value appears in the subkey.
Step 7 Enter the name DeviceID Lower Bound and press Enter.
Step 8 Double-click the DeviceID Lower Bound value. The Edit DWORD Value dialog box appears.
Step 9 In the Value Data field, enter 1 and click OK.
Step 10 in the Edit menu click New > DWORD Value. A new value appears in the subkey.
Step 11 Enter the name DeviceID Upper Bound and press Enter.
Step 12 Double-click the DeviceID Upper Bound value. The Edit DWORD Value dialog box appears.
Step 13 In the Value Data field, enter the number of Dialogic ports you want to assign and click OK.
Step 14 Close the Registry Editor.
Step 15 For the settings to take effect, exit and restart the Cisco Unity software.
Appendix: Documentation and Technical Assistance
Conventions
The Nortel Meridian 1/PBXLink Integration Guide for Cisco Unity 3.1 uses the following conventions.
Table 20 Nortel Meridian 1/PBXLink Integration Guide for Cisco Unity 3.1 Conventions
Convention
|
Description
|
boldfaced text
|
Boldfaced text is used for:
•Key and button names. (Example: Click OK.)
•Information that you enter. (Example: Enter Administrator in the User Name box.)
|
< >
(angle brackets)
|
Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)
|
-
(hyphen)
|
Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.)
|
>
(right angle
bracket)
|
A right angle bracket is used to separate selections that you make:
•On menus. (Example: On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.)
•In the navigation bar of the Cisco Unity Administrator. (Example: Go to the System > Configuration > Settings page.)
|
[x]
(square brackets)
|
Square brackets enclose an optional element (keyword or argument). (Example: [reg-e164])
|
[x | y]
(vertical line)
|
Square brackets enclosing keywords or arguments separated by a vertical line indicate an optional choice. (Example: [transport tcp | transport udp])
|
The Nortel Meridian 1/PBXLink Integration Guide for Cisco Unity 3.1 also uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the document.
Caution Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/aboutdoc.htm.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco Technical Support website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco Technical Support website is available 24 hours a day, 365 days a year. The Cisco Technical Support website is located at this URL:
http://www.cisco.com/tac
Accessing all the tools on the Cisco Technical Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:
http://www.cisco.com/go/marketplace/
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/index.html
Copyright © 2004 Cisco Systems, Inc. All rights reserved.
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