CTI Server

The Computer Telephony Integration (CTI) server is an ICM process that acts as a server for CTI clients to communicate with ICM. Each CTI server typically runs on a peripheral gateway (PG) and provides call control and event notification from the IPCC or a legacy ACD. Media Blender interfaces with the CTI server to set up and control the Web callbacks.

The CTI server that interfaces with E-Mail Manager runs on what is sometimes called a "dummy" PG, because it does not provide the functionality of a regular PG. However, it is a PG that still must be configured.