Suggested Implementation Plan
The following high-level procedure provides a suggested plan to use when setting up the multichannel software.
After installing the products, be sure to update the system hosts files for all the machines on the platform.
Note: If you are using IPCC, configure CallManager and install and configure IP-IVR before installing the ICM software. CallManager is pre-installed on the Cisco Media Convergence Server (MCS) so you do not need that installation guide. See the Getting Started with Cisco Customer Response Applications for information on installing IP-IVR. During the installation of ICM, be sure to add a CallManager peripheral gateway (PG) that has two PIMsone for CallManager and the other for IP-IVR.
See the Cisco ICM Software Configuration Guide and the Cisco ICM Software IPCC Installation and Configuration Guide for more details about configuring ICM and IPCC. See the Cisco ICM Software CTI OS System Manager's Guide for details about configuring CTI OS.
See the Cisco Collaboration Server Administration Guide for more details about configuring Collaboration Server.
See the Cisco Media Blender Administration Guide for more details about configuring Media Blender.
See the Cisco Dynamic Content Adapter Administration and Configuration Guide for more details about configuring DCA.
See the Cisco E-Mail Manager Installation and Configuration Guide and the Cisco E-Mail Manager Administration Guide for more details about configuring E-Mail Manager.