CTI Object Server

The Computer Telephony Integration Object Server (CTIOS) is used to drive softphone and third-party integration applications. It permits agents to handle call and agent state events. Typically, softphone and third-party applications integrate the ICM product with customer applications such as CRM, order entry, and contact center processing.

Although CTIOS can be installed on a PG with a CTI Server, it is often beneficial to run CTIOS on its own server. This permits faster call handling.