The
Application Components
Cisco personnel or a Cisco
Partner typically handles the work involved in setting up the application components.
This work includes installing and configuring the Collaboration Server, Dynamic
Content Adapter, Media Blender, and E-Mail Manager software. Here are some helpful
tips; more complete information is available in the documentation listed below.
- When setting up the multichannel
software for multiple sites, use remote control software to remotely handle
configuration, troubleshooting, and rebooting.
- To configure the Media
Blender that handles the CTI server, you must get the server IP addresses,
port names, peripheral IDs, switch types, user names, and passwords used when
the ICM/CCM components were set up. You add this information to the ACD.ciscocti.properties
file on CMB.
- For Media Blender to
communicate with Collaboration Server, you must set up the connection using
the Collaboration Server Administration desktop. Also use the desktop to perform
other configuration tasks. (See the Suggested Implementation
Plan).
- For Dynamic Content Adapter
to communicate with Collaboration Server, you must also set up a connection.
- For best results, use
a fresh Collaboration Server installation with Dynamic Content Adapter (DCA),
and be sure to install DCA on its own server. Because DCA uses a different
version of ServletExec than Collaboration Server uses, it should not be installed
on the same machine as Collaboration Server.
- During the configuration
of the ICM/CCM components, application instances and media routing domains
(MRDs) for Collaboration Server and E-Mail Manager are created using ICM Configuration
Manager. Configure the Collaboration Server name and key to be the same as
the Collaboration Server application instance created in the ICM software,
and enable the MRDs.
- Work with someone at
the customer site to be sure the caller's browser can use HTTP to send and
receive a Web page to and from the Collaboration Servers in the DMZ.
You need the following documentation:
- Cisco Collaboration Server
documents:
- Cisco Collaboration
Server Implementation Guide
- Cisco Collaboration
Server Installation Guide
- Cisco Collaboration
Server Overview
- Cisco Collaboration
Server Administration Guide
- Cisco Dynamic Content
Adapter documents:
- Cisco Dynamic
Content Adapter Installation and Integration Guide
- Cisco Dynamic
Content Adapater Administration and Configuration Guide
- Cisco Media Blender documents:
- Cisco Media Blender
Installation Guide
- Cisco Media Blender
Administration Guide
- Cisco E-Mail Manager
documents:
- Cisco E-Mail Manager
Installation and Configuration Guide
- Cisco E-Mail Manager
Overview Guide
- Cisco E-Mail Manager
Administration Guide
Back
to Map