If you are using an MS SQL 2000 database for your CCS installation you do not need to review this information. The SQL 2000 JDBC drivers are automatically installed by the installation program.
If you are using an Oracle database, then please follow the instructions below for properly installing the JDBC drivers.
If you have not already done so, you must download the Oracle JDBC drivers from Oracle's web site. At the time of this document's publication, these drivers could be found at: http://otn.oracle.com/software/tech/java/sqlj_jdbc/software_index.htm
You are prompted to accept a license agreement before you can proceed to the download page.
Download the "JDBC-Thin, 100% Java " JDBC Drivers for use with JDK 1.1.x for your version of Oracle. The zip file you should download is named classes111.zip.
If during installation of CCS you chose the default location for the Oracle JDBC driver files, then you must place the classes111.zip file in the <CCS Root Directory>/Cisco_CS/servlet/ directory.
If you chose another location for the Oracle JDBC drivers, then you must put the classes111.zip file into the location you specified.
If you are having problems... The important thing is that the drivers are in a path that is included in the jvm12.classpath CLASSPATH variable in the jvm12.conf file for the server instance on which you are running CCS. You can manually edit the jvm12.conf file and add the directory where the classes111.zip file resides if you cannot remember the location you chose to place the Oracle JDBC drivers during install.
The jvm12.conf file is located in the config directory of the server instance you are using for your CCS installation. For example: /usr/netscape/server4/https-mydomain-ccs/config/jvm12.conf
NOTE: DO NOT UNZIP THE classes111.zip FILE.