Upgrading from Version 3.01 to 4.0

Cisco Collaboration Server running on NT/IIS can only be upgraded to Release 4.0 from either Release 3.01 or Release 3.02 on Windows NT using IIS. If you are running CCS Release 3.0 then you must upgrade to Release 3.01 before installing this upgrade. The upgrade from Release 3.0 to 3.01 is available from the Cisco web site Cisco Collaboration Software page (login required).

If you are using JWS as your web server then you must do a new install of CCS 4.0. There is no upgrade path to version 4.0 for servers running on JWS.

Installation Instructions

These instructions assume that you already have a functioning version of CCS Release 3.01 or Release 3.02 up and running, that the database connectivity has been setup, and that you have logged in and verified everything is working properly. Do Not Attempt To Upgrade to Release 4.0 Until You Have Received Your New FlexLM License! CCS 4.0 will not function correctly unless you have obtained a new FlexLM License. You should have obtained your new license before you were able to download the upgrade if you have not obtained your FlexLM license, see the section on obtaining your FlexLM license.

To install the CCS 4.0 update on Windows NT with IIS:
  1. Double-click the patch, upgrade-30x-40-ntiis.exe. The CCS 4.0 Upgrade automatically unzips and Installshield launches.

  2. After the Welcome screen appears click Next. The License Agreement screen appears.

  3. Click Yes to accept the license agreement. The Install Destination screen appears.

  4. The patch should be installed to the same location that your current installation of CCS is installed. The default installation folder is C:\Webline. If you installed CCS in a different location than the default folder, then click the browse button to specify the correct folder to install the 4.0 upgrade.

  5. Click Next after you have selected the destination folder. The Confirmation screen appears.

  6. Click Next to start the upgrade installation. If you made any mistakes, click Back to make any necessary changes.

  7. If you are upgrading from release 3.01:

    1. a dialog box appears asking if you want to completely remove ServletExec ISAPI 2.2 and all of its components. Click yes to remove ServletExec ISAPI 2.2

    2. The Installshield Uninstaller removes ServletExec 2.2. Click OK.

    3. The ServletExec 3.0 ISAPI install welcome screen appears. Click next.

    4. The ServletExec 3.0 ISAPI License Agreement appears. Click yes to accept the license agreement.

    5. A ServletExec 3.0 ISAPI readme file appears. Click next.

    6. The Installation Destination screen appears. The default installation folder for ServletExec 3.0 ISAPI is C:\Program Files\New Atlanta\ServletExec ISAPI. Click Next to install into the default location (recommended) or click browse to choose a different location to install ServletExec 3.0 ISAPI.

    7. A dialog box appears warning you to stop IISADMIN. Click OK, the Webline upgrade program has already stopped it.

    8. ServletExec 3.0 ISAPI installation completes. Click Finish.

     
     
  8. A command window opens and installs the CCS upgrade files. Wait a few minutes as the patch updates your CCS 3.0x installation to CCS 4.0.

  9. A command window opens notifying you that the World Wide Web Publishing Service is starting.

  10. Click the Close button on the install status screen.

  11. A "Setup Complete" dialog box appears. Click Finish. The Installshield application closes.

  12. The zip extraction utility remains on the screen for a few moments as temporary files are deleted. Let the zip extraction utility close by itself.

  13. You must now upgrade the database. The database upgrade script is called alterTables301to4.sql (use this upgrade script regardless if you are upgrading from Release 3.01 or Release 3.02). Use your database software to execute this script on the CCS database. Depending on your database, the script is located in one of the following directories:

    1. MS SQL - <CCS Installation Directory>\sql\ms_sql_server\

    2. Oracle - <CCS Installation Directory>\sql\oracle\

    3. Sybase - <CCS Installation Directory>\sql\sybase\system11

  14. You must now obtain and install your new flexLM license. Follow the instructions below to install your FlexLM license:

    If you already have obtained your FlexLM License:

  1. You should have received your license file before installing the upgrade. Find your license file with the extension .lic.

  2. Copy the .lic file to the \license directory in your <CCS Root Directory> (by default c:\webline). Note: Do not restrict write access to the \license directory. Collaboration writes a temporary file to that directory while reading the license file.

  3. Restart IIS.

  4. CCS 4.0 is now operating normally using your new FlexLM license.

If you have not yet obtained your FlexLM License:

  1. Locate the Product Authorization Key (software serial number) on the back of your existing Collaboration CD.

  2. In a Web browser, open the Cisco Software Registration Web page. Registered Cisco Connection Online users: http://www.cisco.com/cgi-bin/Software/FormManager/formgenerator.pl Non-registered users: http://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl

  3. On the Software Registration page, select Cisco Collaboration Server from the list of software forms.

  4. Follow the instructions on the Collaboration Server registration page. When you have completed the form and entered your Product Authorization Key, a license file with the extension Lic will be sent to your email address.

  5. Copy the ccs license.lic file to the \license directory in your <CCS Root Directory> (by default c:\webline). Note: Do not restrict write access to the \license directory. Collaboration writes a temporary file to that directory while reading the license file.

  6. Restart IIS.

  7. CCS 4.0 is now operating normally using your new FlexLM license.