Collaboration Server and Media Blender Configuration: Basic ACD routingBasic ACD routing refers to the Media Blender enabling ACD routing of Web requests. Ensuring this configuration is setup correctly requires an understanding of the configuration necessary on the Collaboration Server, the Media Blender, and the ACD used as the routing engine. |
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NOTE: The information in this section does not apply to Collaboration Server and Media Blender in an ICM-integrated environment.
To understand a basic Media Blender configuration, familiarize yourself with these topics:
About Basic Media Blender Setup
About ACD/Media Blender Setup
Configuring Media Blender Connections
See also:
For information on |
See |
Media Blender Configuration |
The Cisco Media Blender Administration Guide |