Fault Tolerance

To Enable Fault Tolerance:

  1. Create Media Blender Connections to Two Media Blenders and follow the instructions in the Media Blender Administration Guide to complete the Media Blender portion of Fault Tolerance. If Collaboration Server is integrated with ICM then one connection should already exist.

  2. If integrated with ICM, Create an additional ICM Admin Workstation Connection, then follow the instruction in the Media Blender Administration Guide to complete the Media Blender portion of Fault Tolerance setup.

Create Media Blender Connections

To establish a connection to a Media Blender:

  1. Select Server Setup > Connections > Create from the Administration menu.

  2. Select Media Blender and click Next.

  3. Complete the following fields on the screen:

    Field

    Description

    Media Blender connection name

    A unique descriptive name for the connection. We recommend using the following naming convention:

    conn_<Collaboration Server host name>_<Media Blender hostname>

    For example,  if your Collaboration server were named "collab.example.com" and your Media Blender Server were named "blender.example.com", you would enter "conn_collab_blender".

    Registry port on Collaboration Server

    The port on this Collaboration Server server which is used to register a connection instance with a Media Blender.

    Connection port on Collaboration Server

    The port on which this Collaboration Server server connects to and communicates with the Media Blender.

    Collaboration Server password

    Password for the connection. If you enter a password in this field, then the Media Blender is required to provide this password to establish a connection to this Collaboration Server.

    Verify Collaboration Server password

    Password verification.

    Media Blender host name

    A Unique Media Blender host name.

    Registry port on Media Blender

    The port on the Media Blender that registers the connection with the Collaboration Server.

    Media Blender password

    The connection password for Media Blender.

    Verify Media Blender password

    Password verification.

    Description

    A short description. This is for the administrators benefit and is not used by the server.

    Disable automatic connect to Media Blender

    Selecting  this checkbox disables the automatic connection feature. If you reboot the server and this checkbox is selected, then you must re-establish the connection  manually.

  4. Click Submit to save the settings.

  5. Repeat the process and create a second Media Blender connection to a different Media Blender.

 

Once these connections are set up, properties for each of these connections are stored in the property files shown in this table:

 

This file....

...contains these properties...

<connectionname>.properties

Common properties for the ARM, MRI and Media Blender common properties

MessageAdapter.properties

Properties for the ARM and MRI connections

BAPI.properties

Properties for the Media Blender connection

Two additional property files store information about each connection and the peripherals to which each connection is assigned:

 

Property file

Description

CMBconn.properties

Lists all Media Blender connections for this Collaboration Server., and their corresponding <connectionname>.properties file.

PeripheralConns.properties

Lists all Media Blender connections and the peripherals to which they are assigned.

Note: Media Blender connections must be set up before you can create ICM or ACD queues or enable peripherals.

In addition, setting up the Media Blender connection involves copying two files from the Collaboration Server to the Media Blender Server.

Create Additional ICM Admin Connection (ICM Integrated Systems)

The Collaboration Server must have a connection to an ICM Distributor Administration Workstation in order to be able to configure agents and skill groups on the ICM. The first connection is created when you use the Integrate with ICM Wizard to complete the ICM integration.

To establish a second connection to the ICM Admin Workstation:
 

  1. Select Server Setup > Connections > Create from the administration menu.

  2. Select Admin Workstation and click Next.

  3. This screen is used when you create a an ICM Administration connection. This screen only appears when the Collaboration Server is integrated with ICM. The fields on this screen are as follows:

    Field

    Description

    ICM Administration connection name

    A unique descriptive name for the connection.

    Registry port on Collaboration Server

    The port on this Collaboration Server server which is used to register a connection instance with the Admin Workstation. This also must be configured on the ICM using "cmscontrol.exe". The default is 1099.

    Connection port on Collaboration Server

    The port on which this Collaboration Server server connects to and communicates with the Admin Workstation.

    Service Name on Collaboration Server

    The service name give to this Collaboration Server for this connection. This also must be configured on the ICM using "cmscontrol.exe".

    ICM Distributor Admin Workstation host name

    The server name of the ICM Distributor Workstation.

    Registry port on ICM Distributor Admin Workstation

    The port on the Admin Workstation  which is used to register a connection instance with this Collaboration Server.  This also must be configured on the ICM using "cmscontrol.exe". The default is 1099.

    Service name on ICM Distributor Admin Workstation

    The service name give to the ICM Distributor Admin Workstation for this connection. This also must be configured on the ICM using "cmscontrol.exe".

    Description

    A short description. This is for the administrators benefit and is not used by the server.

    Disable automatic connect to ICM Distributor Admin Workstation

    Selecting  this checkbox disables the automatic connection feature. If you reboot the server and this checkbox is selected, then you must re-establish the connection  manually.

  4. Click  submit to save the settings. The second ICM connection has been created.

 

For more information and specific steps for creating a fault-tolerant Media Blender setup in an ICM-integrated configuration, see the Media Blender Administration Guide.