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Table Of Contents
Configuring Features, Templates, Services, and Users
Configuring Cisco Unified Wireless IP Phones in Cisco Unified CallManager
Telephony Features Available for the Phone
Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G
Softkey Templates for the Cisco Unified Wireless IP Phone 7921G
Changing Softkeys in a Template
Modifying Phone Button Templates
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Adding Users to Cisco Unified CallManager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
After you install and configure your wireless voice network, you can add wireless IP phones by using Cisco Unified CallManager Administration to configure telephony features, modify softkey templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified CallManager documentation provides detailed instructions for these procedures.
For suggestions about providing users with information for using the phone and features, see Appendix A, "Providing Information to Users By Using a Website."
For information about setting up phones in non-English environments, see Appendix B, "Supporting International Users."
This chapter includes these topics:
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Configuring Cisco Unified Wireless IP Phones in Cisco Unified CallManager
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Configuring Cisco Unified Wireless IP Phones in Cisco Unified CallManager
To provide telephony call routing and call control features for the Cisco Unified Wireless IP Phone 7921G, you must use to the Cisco Unified CallManager Administration application. For instructions about adding these devices, refer to the "Cisco Unified IP Phone Configuration" chapter in the Cisco Unified CallManager Administration Guide.
Telephony Features Available for the Phone
Table 6-1 describes supported telephony features, that you can configure using Cisco Unified CallManager Administration for the Cisco Unified Wireless IP Phone 7921G. The table provides references to documentation that contains configuration procedures and feature information.
For information about using the features on the phone, refer to Cisco Unified Wireless IP Phone 7921G Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.
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Table 6-1 Telephony Features for the Cisco Unified Wireless IP Phone 7921G
Abbreviated Dialing
Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.
Users assign index codes from the User Options web pages.
For more information, refer to:
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Auto Answer
Connects incoming calls automatically after a ring or two.
Auto Answer works with either the speaker or the headset mode.
For more information, refer to Cisco Unified CallManager Administration Guide, "Configuring Directory Numbers" chapter.
Auto-pickup
Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to:
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Barge
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
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The phones support Barge in two conference modes:
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For more information, refer to:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified CallManager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
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Call Forward
Allows users to redirect incoming calls to another number.
For more information, refer to:
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Call park
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified CallManager system.
For more information, refer to:
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Call pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.
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For more information, refer to:
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Call waiting
Indicates (and allows users to answer) an incoming call that rings while on another call.
Displays incoming call information on the phone screen.
For more information, refer to:
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Caller ID
Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
For more information, refer to:
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Cisco Call Back
Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to:
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Client matter codes (CMC)
Enables a user to specify that a call relates to a specific client matter.
For more information, refer to:
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Conference
Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Direct transfer
Allows users to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Extension Mobility Service
Allows users to temporarily apply their phone number and phone settings to a shared Cisco Unified Wireless IP Phone by logging into the Extension Mobility service on that phone.
For more information, refer to Cisco Unified CallManager Features and Services Guide, "Cisco Unified CallManager Extension Mobility" chapter.
Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phone Services" chapter.
Forced authorization codes (FAC)
Controls the types of calls that certain users can place.
For more information, refer to:
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Group call pickup
Allows a user to answer a call ringing on a phone in another group by using a group pickup code.
For more information, refer to:
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Hold
Allows users to move connected calls from an active state to a held state.
Requires no configuration, unless you want to use music on hold; see "Music-on- hold" in this table for information.
Hunt group
Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
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Immediate Divert
Allows users to transfer an incoming call directly to the voice-messaging system.
For more information, refer to:
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Join
Allows user to join two or more calls that are on one line to crate a conference call and remain on the call.
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Log out of hunt groups
Allows users to log out of hunt groups and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phones.
For more information, refer to Cisco Unified CallManager System Guide, "Understanding Route Plans" chapter.
Malicious caller identification (MCID)
Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
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Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified CallManager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.
Message waiting indicator
A light on the handset that indicates that indicates that a user has one or more new voice messages.
For more information refer to:
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Multilevel Precedence and Preemption (MLPP)
Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified CallManager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Music-on- hold
Plays music while callers are on hold.
For more information refer to Cisco Unified CallManager Features and Services Guide, "Music On Hold" chapter.
Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
(See also "Call pickup" and "Group call pickup" in this table.)
For more information refer to:
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Privacy
Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user's calls.
For more information refer to:
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Push to Talk
Allows users to call a target phone number or group and announce a message (similar to a two-way radio) by using a configurable applications button.
For more information, see "Setting Up Services" section.
Requires an XML application to provide Push to Talk service.
Quality Reporting Tool (QRT)
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to:
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Redial
Allows users to call the most recently dialed phone number by using a softkey option.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has another active call.
For more information refer to:
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Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified CallManager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to:
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Shared Line
Allows users to have multiple phones that share the same phone number or allows users to share a phone number with a coworker.
For more information refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Speed-dialing
Dials a specified number that has been previously stored.
For more information refer to:
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Time-of-Day Routing
Restricts access to specified telephony features by time period.
For more information refer to:
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Transfer
Allows users to redirect connected calls from their phones to another number.
Requires no configuration.
Voice message system
Enables callers to leave messages if calls are unanswered.
For more information refer to:
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Related Topics
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Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G
Each Cisco Unified IP Phone has special configuration options that are available for that phone model. You can configure the specific options by using Cisco Unified CallManager Administration. These product specific configuration options are available for the 7921 device type:
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Caution
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To configure product specific options, follow these steps:
Procedure
Step 1
Click Add a Phone, then choose Phone Type > Cisco 7921.
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From Cisco Unified CallManager 5.x Administration, choose Device > Phone
Click Add Phone, then choose Phone Type > Cisco 7921.Step 2
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Configuring Softkey Templates
Administrators can change the order of softkeys for the Cisco Unified Wireless IP Phone 7921G by using Cisco Unified CallManager Administration. Unlike other Cisco Unified IP Phones that have buttons for some functions, the Cisco Unified Wireless IP Phone 7921G has two non-configurable softkeys that are set for:
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When you configure a softkey template for the Cisco Unified Wireless IP Phone 7921G, you can only configure the Cisco Unified CallManager softkeys and their sequence in the Options menu. The order of softkeys in the softkey template corresponds to the phone softkey list in the Options menu. When you set up the softkey template for users that prefer to have a particular softkey appear during a connected call, place the desired softkey in the first position for the Connected phone state.
Softkey Templates for the Cisco Unified Wireless IP Phone 7921G
The standard softkey template displays the Hold softkey when connected to a call. Some users want the Transfer softkey to appear for a connected call instead of Hold.
The administrator sets up a non-standard softkey template that places Transfer in the first position for the Connected state. The administrator assigns this non-standard softkey template to the 7921G devices assigned to users that want these softkeys.
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Changing Softkeys in a Template
Use the procedures in the online Help topic, "Adding Non-Standard Softkey Templates" to change the softkeys and their sequence. Softkey templates now support up to 16 softkeys when using applications. For more information about softkey templates, see the "Softkey Templates" Chapter in the Cisco Unified CallManager System Guide.
To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified CallManager Administration. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified CallManager Administration Phone Configuration page. Refer to the "Softkey Template Configuration" chapter in the Cisco Unified CallManager Administration Guide and the Cisco Unified CallManager System Guide for more information.
Related Topics
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Modifying Phone Button Templates
Phone button templates let you assign lines and features to positions in the Line View.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified CallManager during registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified CallManager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified CallManager Administration Phone Configuration page. For more information about modifying phone button templates, refer to "Cisco Unified IP Phones" chapter in the Cisco Unified CallManager System Guide for your release.
The Cisco Unified Wireless IP Phone 7921G can have up to six lines and up to 24 connected calls. The default button template uses position 1 for lines and assigns position 2 through 6 as speed dial. You can assign these features to button positions:
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Use softkey features in the Options menu to access other phone features, such as call park, call forward, redial, hold, resume, conferencing, and so on.
Setting Up Services
The Services menu on the Cisco Unified Wireless IP Phone 7921G gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include Push to Talk, directories, stock quotes, and weather reports. Some services, such as Push to Talk, can use the configurable Applications button located on the side of the phone.
To create customized XML applications for your site, refer to the Cisco Unified IP Phone Service Application Development Notes.
Before a user can access any service, two important tasks must be completed:
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To set up IP Phone services, follow these steps:
Procedure
Step 1
Step 2
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To set up these services in Cisco Unified CallManager 5.x Administration, choose Device > Device Settings > Phone ServicesFor more information about phone services, refer to the" Cisco Unified IP Phone Services" chapter in the Cisco Unified CallManager System Guide for more information.
Step 3
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Related Topics
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Configuring Corporate and Personal Directories
The Directory menu on the Cisco Unified Wireless IP Phone 7921G gives users access to several directories. These directories can include:
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To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
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To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
Configuring Corporate Directories
Cisco Unified CallManager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified CallManager applications that interface with Cisco Unified CallManager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to Installing the Cisco Unified CallManager Customer Directory Plugin for your release. That manual guides you through the configuration process for integrating Cisco Unified CallManager with Microsoft Active Directory and Netscape Directory Server.
After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified Wireless IP Phone 7921G to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
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Users can access Personal Directory features by these methods:
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To configure Personal Directory from a web browsers, users must access their User Options web pages. You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users:
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Adding Users to Cisco Unified CallManager
Adding users to Cisco Unified CallManager allows you to display and maintain information about users and allows each user to perform the following actions:
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You can add users to Cisco Unified CallManager using either of these methods:
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To add users individually from Cisco Unified CallManager 5.x Administration, choose User Management > End User > Add New.
Refer to "Adding a New User" chapter in Cisco Unified CallManager Administration Guide for more information about adding users. Refer to Cisco Unified CallManager System Guide for details about user information.
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For detailed information, refer to Bulk Administration Tool User Guide (Cisco Unified CallManager 4.1 or later) or Cisco Unified CallManager Bulk Administration Guide (Cisco Unified CallManager 5.0 or later).
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Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified Wireless IP Phone 7921G Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified CallManager Administration to configure the user as an End User. You must also associate appropriate phones with the user. To perform these procedures:
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For additional information, refer to Cisco Unified CallManager Administration Guide, "End User Configuration" section.
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Specifying Options that Appear on the User Options Web Pages
Most options on the User Options web pages appear by default. However, two options that do not appear by default are:
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You can control the options that appear on the User Options web pages by using enterprise parameter settings in Cisco Unified CallManager Administration.
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To change the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
The Enterprise Parameters Configuration page appears.
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True—Option appears on all the User Options web pages (default).
False—Option does not appear on the User Options web pages.
Creating Custom Phone Rings
You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco Unified CallManager or by creating your own pulse code modulation (PCM) files and editing the RingList.xml file. Refer to the "Custom Phone Rings" chapter in the Cisco Unified CallManager Features and Services Guide for more information about customized ring tones.
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