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Table Of Contents
Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 2.0
Cisco IP Phone Services and Features
Support for Cisco CallManager Release 4.0 Phone Features
Cisco CallManager Administration Changes
Cisco 7920 Configuration Utility Changes
Cisco CallManager Extension Mobility Support
Cisco IP Contact Center (IPCC) and IPCC Express Support
Installing the New Firmware Image
Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express
Using Phone Services and XML Applications with the Cisco Wireless IP Phone 7920
Configuring IP Phone Services in Cisco CallManager Administration
Subscribing to IP Phone Services
Important Notes to Users About Release 2.0
New and Changed IP Phone Features
Accessing the Phone Book When the PhBook Softkey is Replaced
Important Notes to Administrators About Release 2.0
Controlling Local Phone Configuration for a Cisco Wireless IP Phone 7920
Choosing Softkeys for an Idle Cisco Wireless IP Phone 7920
Choosing Softkeys for a Phone with an Active Call
Configuring Softkey Templates for the Cisco Wireless IP Phone 7920
Setting Up the Idle URL for a Cisco Wireless IP Phone 7920
Regulatory Domains for Cisco Wireless IP Phone 7920
Cisco CallManager Unit License
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 2.0
For Cisco CallManager Versions 4.1, 4.0, and 3.3 and later
Use these release notes with the firmware release 2.0 for the Cisco Wireless IP Phone 7920 running on Cisco CallManager 4.1(2) or Cisco CallManager 4.0(1) or 3.3(3)SR1and later.
These release notes provide the following information:
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Using Phone Services and XML Applications with the Cisco Wireless IP Phone 7920
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New and Changed Features
This section describes the new features and changes for this release of the Cisco Wireless IP Phone 7920.
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Cisco IP Phone Services and Features
Cisco Wireless IP Phone 7920 users can access IP Phone services and XML applications by using a new directory option on the phone called Services. Examples of these IP phone services can include these:
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The administrator can use the Idle URL setting to display information or graphics on the idle Cisco Wireless IP Phone 7920 screen.
Security Features
To improve wireless network security, the Cisco Wireless IP Phone now supports these security features:
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For more information about using these security features, refer to "Overview of the Wireless Network" chapter in the Cisco Wireless IP Phone 7920 Administration Guide.
Support for Cisco CallManager Release 4.0 Phone Features
The Cisco Wireless IP Phone 7920 now supports the phone features available with Cisco CallManager, Release 4.0, including shared lines, conference enhancement features, and multiple calls (2) per line. For a list of these supported features, see the "Important Notes to Users About Release 2.0" section.
Cisco CallManager Administration Changes
Cisco CallManager Administration changes and feature additions for configuring Cisco Wireless IP Phone 7920 are as follows:
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For more information about setting up these features, see the "Important Notes to Administrators About Release 2.0" section.
Cisco 7920 Configuration Utility Changes
These changes and feature additions are included in the Cisco 7920 Configuration Utility, Release 2.0:
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For more information, refer to the "Using the Cisco 7920 Configuration Utility," chapter in the Cisco Wireless IP Phone 7920 Administration Guide.
Text Entry Enhancements
When the Cisco Wireless IP Phone 7920 user is in text entry mode, each numeric key on the keypad provides a number and a series of characters, including accented characters, that the user can enter. Text bubbles provide a visual indication of all possible characters for the key. Each key press moves the cursor to the right within the text bubble and designates the character for entry. Users can more accurately enter the letter or number with the help of these text bubbles.
Distinctive Rings and Tones
For Cisco Wireless IP Phone 7920s with multiple lines, users can now configure different ring tones for each line on their phone. In addition, users can receive an audible notification while connected to a call to alert them to another incoming call or message.
Cisco CallManager Extension Mobility Support
Through the use of XML applications, the Cisco wireless phone users can use the Extension Mobility service on systems running Cisco CallManager, Release 3.3(4) and later. For information about using Extension Mobility, refer to the Cisco CallManager Features and Services Guide and the chapter on Extension Mobility.
Cisco IP Contact Center (IPCC) and IPCC Express Support
Both Cisco IP Contact Center (IPCC) and IPCC Express clients are supported with Cisco Wireless IP Phone 7920, Release 2.0. Customer contact agents can use the Cisco wireless phone with these applications. For more information about Cisco IPCC, refer to the documentation at this link:
http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm
Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Releases 3.3(3), 4.0(1), 4.1(2) and Later
This section provides information about using the Cisco Wireless IP Phone 7920 with Cisco CallManager 4.1(2) ,4.0(1) , 3.3(3) and later:
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Installing the New Firmware Image
You must install the version 2.0 firmware image on all Cisco CallManager systems that run TFTP service.
To load the version 2.0 firmware image for the Cisco Wireless IP Phone 7920 on Cisco CallManager 3.3(3) and later, follow these steps:
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http://www.cisco.com/cisco/software/navigator.html?mdfid=278875240&i=rp
Procedure
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http://www.cisco.com/cisco/software/navigator.html?i=rt
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The version 2.0 firmware image file and load ID file for the Cisco Wireless IP Phone 7920 are copied to the Cisco CallManager TFTPPath directory.
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The Device Defaults Configuration window appears.
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cmterm_7920.4.0-02-00
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Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express
If you are using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express, you can download the version 2.0 firmware image file cmterm_7920.4.0-02-00.bin from the software download center at the following URL:
http://www.cisco.com/cisco/software/navigator.html?i=rt
The Cisco Wireless IP Phone 7920 is now supported on Cisco CallManager Express 3.1 and later.
The Cisco Wireless IP Phone 7920 version 2.0 firmware image provides support for the following Cisco CallManager Express features:
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In addition, Cisco CallManager Express supports the following Cisco IP Phone 7920 features that are configured in Cisco CallManager:
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To install the version 2.0 firmware with Cisco CallManager Express , you must manually copy the firmware image file cmterm_7920.4.0-02-00.bin (and the phone load image helper file os7920.txt, if needed) to the Cisco CallManager Express TFTP server (router flash).
For information about this procedure, refer to the "Setting Up Phones " chapter in the Cisco CallManager Express Administration Guide for your version of Cisco CME at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
Using Phone Services and XML Applications with the Cisco Wireless IP Phone 7920
This section provides information about configuring and subscribing to phone services for Cisco wireless phone users:
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Configuring IP Phone Services in Cisco CallManager Administration
The Cisco Wireless IP Phone 7920 allows users to access specific information services, such as local movie times, stock quotes, weather reports from a Services menu or Svcs softkey. To create customized XML applications for your site, refer to the Cisco IP Phone Service Application Development Notes for Release 4.1(3).
To provide users access to these services, you must configure the services by using the Cisco CallManager Administration application and selecting Feature > Cisco IP Phone Services. Refer to Cisco CallManager Administration Guide, Cisco CallManager System Guide, or context-sensitive help in the Cisco CallManager Administration application for details.
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Subscribing to IP Phone Services
After you configure phone services, verify that your users have access to the Cisco CallManager IP Phone Options web-based application, where they can select and subscribe to configured services.
Provide an overview of the services to which users can subscribe. For information about subscribing to and using IP phone services, refer the users to the document, Customizing Your Cisco IP Phone on the Web.
Important Notes to Users About Release 2.0
This section provides information for phone users about Cisco Wireless IP Phone 7920 Release 2.0:
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New and Changed IP Phone Features
The latest release for the Cisco Wireless IP Phone 7920 now provides support for additional IP phone features. Release 2.0 supports these IP phone features:
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The following Cisco CallManager 4.0 features are supported in Release 2.0:
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For more information about using these features, refer to the Cisco Wireless IP Phone 7920 Guide for Cisco CallManager 4.0.
Accessing the Phone Book When the PhBook Softkey is Replaced
In Release 2.0, the main phone screen can display Menu and Svcs (Services) as the two softkey labels instead of Menu and PhBook.
If the main phone screen displays Svcs , users can access their personal phone book by following these steps:
Procedure
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If there is more than one phone number for an entry, you can choose a specific phone number by pressing Detail. Scroll to the desired phone number, then press the Answer/Send key to make the call.
Important Notes to Administrators About Release 2.0
This section provides information for administrators about new configuration features for the Cisco Wireless IP Phone 7920, Release 2.0. This release provides support for these administration features:
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Controlling Local Phone Configuration for a Cisco Wireless IP Phone 7920
In Cisco CallManager Administration, the Phone Configuration window has a new field, under the Product Specific Configuration area, called Settings Access. Administrators can control access to local phone configuration for each device by choosing Enabled, Restricted, or Disabled for this option. The default for Settings Access is "Enabled."
When local configuration is enabled, the device has full access to the following user configurable settings and options in the Profiles and Phone Settings menu:
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The Administrator can disable local phone configuration so that users cannot view or change phone settings and profiles. The "Restricted" setting allows users to view Profiles and Phone Settings menus, but not make changes.
Choosing Softkeys for an Idle Cisco Wireless IP Phone 7920
Administrators can choose the softkeys that display when a Cisco Wireless IP Phone 7920 is idle. By using Cisco CallManager Administration and the Product Specific Configuration area, administrators can choose the setting for "Use of Phone Book or IP Phone Services softkey" when the phone is idle. The default setting is Phone Book.
Choosing Softkeys for a Phone with an Active Call
Administrators can choose the softkeys that display when a Cisco Wireless IP Phone 7920 is connected to a call. By using Cisco CallManager Administration and the Product Specific Configuration area, administrators can enable or disable the setting for " Initial display of Cisco CallManager softkeys during a call." The default setting is Disable which causes the Cisco Wireless IP Phone 7920 standard softkeys (Mute) to display instead of the softkeys that are configured in the softkey template.
Configuring Softkey Templates for the Cisco Wireless IP Phone 7920
Administrators can change the order of softkeys for the Cisco Wireless IP Phone 7920 by using softkey templates in Cisco CallManager Administration. Unlike other Cisco IP Phones that have buttons for some functions, the Cisco Wireless IP Phone 7920 has four standard softkeys for the following functions:
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The administrator cannot change or reorder the standard softkeys in Cisco CallManager Administration, but can choose to display the Mute softkey immediately during a connected call or to display the softkeys from the assigned softkey template. For more information about setting up softkey templates for the Cisco Wireless IP Phone 7920, refer to the "Configuring Features, Templates, Services, and Users" chapter in the Cisco Wireless IP Phone 7920 Guide for Cisco CallManager 4.0.
You can also use the procedures in the online Help topic, "Adding Non-Standard Softkey Templates" to change the softkeys and their sequence.
Setting Up the Idle URL for a Cisco Wireless IP Phone 7920
To provide users access to a URL that displays information when the phone is idle, you must use Cisco CallManager Administration. Administrators can assign an idle URL for all phones in the Cisco CallManager system or to individual phones. For information about setting up this feature, refer to the online Help in Cisco CallManager Administration.
Additional Information
This section provides general information about using and supporting the Cisco Wireless IP Phone 7920 in your system.
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Regulatory Domains for Cisco Wireless IP Phone 7920
Be aware that you can use a Cisco Wireless IP Phone 7920 only within the region in which it is purchased. The Cisco Wireless IP Phone 7920 will not function properly in another region. The Cisco Wireless IP Phone 7920 is manufactured for and sold in specific regulatory domains. These domains, such as North America and Japan, have regulations that control the radio frequency (RF) channels that are available for wireless phones.
Cisco CallManager Unit License
A Cisco CallManager unit license for a single Cisco Wireless IP Phone 7920 may be purchased. The part number for the Cisco CallManager unit license is SW-CCM-UL-7920=.
Supported Access Points
The Cisco Wireless IP Phone 7920 supports Cisco Aironet Access Points (APs) that can run Cisco IOS and include the following models: 350, 1100, 1130, 1200, 1300.
Wi-Fi compliant Access Points that are manufactured by third-party vendors can function with the Cisco Wireless IP Phone 7920, but might not support features such as DTPC, ARP-caching, LEAP, or QBSS.
Known and Resolved Problems
This section provides information about the following:
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
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Known Problems
Table 1 lists the known problems in this release.
Table 1 Known Problems
Resolved Problems
Table 2 list the resolved problems in this release.
Table 2 Resolved Problems
Related Documentation
Cisco Wireless IP Phone 7920 Guide for Cisco CallManager 4.0—Provides descriptions of phone tasks for the Cisco Wireless IP Phone 7920 user. Refer to this guide at this link:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Cisco Wireless IP Phone 7920 Administrator Guide for Cisco CallManager—Provides instructions for configuring phone services and directories at this link:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_maintenance_guides_list.html
Customizing Your Cisco IP Phone on the Web—Provides instructions for accessing and using the User Options web page to subscribe to XML services and set up speed dial numbers. Refer to this guide at this link:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Cisco IP Phone Service Application Development Notes for Release 4.1(3)—Provides instructions for creating customized IP Phone services using XML. Refer to this guide at this link:
For more information about the Cisco Wireless IP Phone 7920, refer to the following publications available at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
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For information about configuring Wireless IP Phone 7920s in Cisco CallManager, refer to the following publications for your version of Cisco CallManager at this URL:
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/tsd_products_support_series_home.html
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Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/cisco/web/support/index.html
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/web/ordering/root/index.html
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date. For more information, see:
http://tools.cisco.com/security/center/publicationListing
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the Related Documentation section.
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)
Copyright © 2005, Cisco Systems, Inc.All rights reserved.
