Table Of Contents

Using Advanced Call Features

Parking and Retrieving Parked Calls

Redirecting a Ringing Call to Your Phone By Using Call PickUp

Understanding Shared Lines

Using Advanced Call Features

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Advanced call handling tasks require access to special features. Your system administrator might configure these features for your phone depending on your call-handling needs and work environment.

Parking and Retrieving Parked Calls

You can use the Call Park feature to store a connected call in the Cisco CallManager system, then you or a co-worker can retrieve the parked call from another phone in a conference room or in a co-worker's office.

If you want to...	Then...
Store an active call by using Call Park	During a call, press or to switch to Park and press the softkey. The system stores the call and displays the call park number. Note the call park number that you must use to retrieve the parked call.
Retrieve a parked call	From any phone in the Cisco CallManager system, dial the call park number to connect to the call.

Tips

•If the screen does not display a call park number, then the Call Park feature is not available for your phone.

•You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit.

Redirecting a Ringing Call to Your Phone By Using Call PickUp

Call PickUp allows you to redirect a call that is ringing on a co-worker's phone to your own phone so you can answer it. Your system administrator can set up a Call Pickup group for extensions that share call handling responsibilities.

When you want to answer calls to phones that do not belong to your Call Pickup group, you need to have the call group pickup code. Your system administrator defines Call Pickup groups and group pickup codes.

If you want to...	Then...
Answer a call that is ringing on another phone within your Call Pickup group	Choose any available line on your phone and press or to switch to PickUp and press the softkey. Calls directed to the other phone extension will now ring on your phone.
Answer a call that is ringing on an extension outside your Pickup group	Choose any available line on your phone and press or to switch to GPickup. Press GPickup and dial the call group pickup code. Any call directed to the other Pickup group now rings on your phone. Obtain the call group pickup code from the system administrator.

Tip

If several calls come in when you activate Pickup or Group Pickup, the first unanswered call rings at your phone.

Understanding Shared Lines

Your system administrator might give you a "shared" line. Shared line features do not apply to standard, unshared lines. Typically, a shared line has two main uses:

•One person applies a shared line to multiple phones—For example, your shared line, 23456, applies to your wireless IP phone and to your office desktop phone. An incoming call to 23456 rings on your desk and on your wireless IP phone, and you can use either phone to answer the call.

•Multiple people share a line—For example, you are a manager who shares a line and extension number with your assistant. An incoming call to the extension rings on both of the phones.

If you want to...	Then...
See if a co-worker has an active call on the shared line	When the shared line is in use from another phone, "In Use Remotely" appears on the status line and the calling party ID appears next to the line number.
Add yourself to call in progress on a shared line	Select an in-use-remotely call on your screen and press Barge. The shared-line user hears a tone and "To Barge" displays on the screen. You will be disconnected from a barged call if the shared-line call is put on hold, transferred, or conferenced. You can only join a call that a desktop phone (with Barge enabled) initiates.
Move a call to another shared line	Place the shared-line call on hold. Press Resume on another phone with the shared line.