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Cisco 7800 Series Media Convergence Servers

Cisco Unified Communications Operating System Release Notes, Version 2000.4.3 and 2000.4.3a (Revised November 2007)


Table Of Contents

Cisco Unified Communications Operating System Release Notes, Versions 2000.4.3 and 2000.4.3a


Revision History

Related Documentation

Hardware Requirements

What Is New in Releases 2000.4.3 and 2000.4.3a

Using Bug Toolkit

Resolved Issues

Known Issues

Obtaining Documentation


Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco Unified Communications Operating System Release Notes, Versions 2000.4.3 and 2000.4.3a

Note This document provides information that supports operating system installations 2000.4.3 and 2000.4.3a; it also provides information that supports operating system upgrade 2000.4.3a.

These release notes provide information for Cisco-provided operating system versions 2000.4.3 and 2000.4.3a, which support Cisco Unified CallManager, Cisco Personal Assistant, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified IP-IVR, Cisco Unified IP Queue Manager, Cisco Conference Connection, Cisco Unified Customer Voice Portal, and Cisco Unified MeetingPlace Express.


This release notes document contains information on the following topics:

Revision History

Related Documentation

Hardware Requirements

What Is New in Releases 2000.4.3 and 2000.4.3a

Using Bug Toolkit

Known Issues

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Revision History

Table 1 provides the revision history of this document.

Table 1 Revision History of This Document 

Revision Date

July 5, 2006

Updated the "Known Issues" section.

Updated the "Resolved Issues" section.

Updated the "What Is New in Releases 2000.4.3 and 2000.4.3a" section.

Updated the "Hardware Requirements" section.

Related Documentation

Use these release notes in conjunction with the following documents:

Installing the Operating System on the Cisco Unified Communications Server

This document provides information on installing the operating system.

Cisco IP Telephony Operating System, SQL Server, Security Updates

This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for web download.

The readme document that posts on the web next to the operating system upgrade

This document provides a list of changes from the last release and additional information on the operating system.

To obtain these documents, click the following URL:


Hardware Requirements

This Cisco Unified Communications operating system supports new installations for the Cisco Media Convergence Servers (MCS) and Cisco-approved, customer-provided servers that are listed in Table 2. For information about supported upgrades, see the "What Is New in Releases 2000.4.3 and 2000.4.3a" section.

Note Cisco-approved, customer-provided servers must meet exact server configurations.

Note This operating system does not support servers with only "ECS" appended to the end of the model number.

Table 2 Supported Hardware Platform for New Installations 

Cisco MCS
Cisco-Approved Servers


IBM x206


IBM x206m


IBM x306


IBM x306m


IBM x346 or IBM x346r


IBM x346 or IBM x346r


HP DL320-G3

MCS-7825-H2 (only supports 2000.4.3a)

HP DL320-G4 (only supports 2000.4.3a)


HP DL380-G4


HP DL380-G4

What Is New in Releases 2000.4.3 and 2000.4.3a

Cisco Unified Communications operating system versions 2000.4.3 and 2000.4.3a contain the following changes, which are the same for both versions of the operating system.

Inclusion of Microsoft Windows 2000 updates for Service Pack (sP)4

Inclusion of hotfixes that released after SP4

Updates to Compaq/HP and IBM firmware, drivers, and software

Inclusion of additional security settings

Upgrade of Microsoft services and components

Cisco labels new installations of the operating system as either 2000.4.3 or 2000.4.3a, and Cisco labels the operating system upgrade as 2000.4.3a. For details about 2000.4.3 and 2000.4.3a, review the following information:

The Cisco MCS-7825-H2 only supports new installations of 2000.4.3a (not 2000.4.3). All other servers in Table 2 support new installations of 2000.4.3 or 2000.4.3a.

If you are performing a new installation and want to identify the version of the operating system installation that your server supports, locate the operating system installation disk that ships in your software kit.

If you run 2000.4.3 on the Cisco MCS-7815-I2, Cisco strongly recommends that you apply a 2000.4.3a service release, for example, 2000.4.3asr1, as described in the "Installing Operating System Software Updates" section of Installing the Operating System on the Cisco Unified Communications Server. For this server, operating system 2000.4.3 lacks a driver for the PCI-X card, which the 2000.4.3a service release includes.

If the server runs 2000.4.3, you cannot upgrade it to 2000.4.3a, but you can apply the 2000.4.3a service releases to get the fixes that are available in 2000.4.3a.

You can upgrade any Cisco MCS or Cisco-approved, customer-provided server that runs 2000.2.7 (or later) to 2000.4.3a, unless the server already runs 2000.4.3. The upgrade detects the current version that runs on the server, and if the server does not run a compatible version, the upgrade aborts.

Using Bug Toolkit

You can find the latest open and resolved caveat information by using Bug Toolkit, which is an online tool that allows you to view the details of a bug. To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To enter a specific bug ID in Bug Toolkit, perform the following procedure:


Step 1 Click http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 Enter the bug ID number in the Enter known bug ID: field; click Search.

Resolved Issues

Table 3 provides a list of resolved issues. For information on how to view details of a specific bug, see the "Using Bug Toolkit" section.

Table 3 Resolved Issues



IBM x206 fan sensor errors occur with Director Agent 4.20.2.


IBM x206/x306 BIOS 1.31 upgrade causes hyperthreading to be enabled.


High CPU occurs on the Cisco MCS 7835-I1 and the IBM x345.


Operating system versions 2000.2.7 and 2000.4.2 causes blue screen in NDIS.sys - 0x000000D1 (0xD1).


Third-party director software does not report all environment variables.


With operating system 2000.4.3, undefined device exists for MCS-7815-I2.


On the HP DL320-G4, NICs #1 and #2 are incorrectly enumerated as #3 and #4.

Known Issues

Table 4 provides a list of known issues. To access information on a specific bug, click the URL in the Headline column.

Table 4 Known Issues



On Cisco MCS 7825-H1-IPC1, installation of operating system version 2000.4.1 with USB device attached fails.



The HP DL320-G4 server takes over 6 hours to mirror hard drives.



The Cisco MCS 7825-I2 server gets stuck in loop trying to enable RAID.



Operating system installation failed to transfer image on DL320 G4 and Cisco MCS-7825-H2.


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We appreciate your comments.

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Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

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Submitting a Service Request

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To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:


Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

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