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Cisco 7800 Series Media Convergence Servers

Cisco IP Telephony Operating System 2000.2.7 Release Notes


Table Of Contents

Cisco IP Telephony Operating System 2000.2.7 Release Notes


Related Documentation

New Hardware Support

Resolved Caveats

Known Caveats

Obtaining Documentation


Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Cisco IP Telephony Operating System 2000.2.7 Release Notes

These release notes provide information for Cisco-provided operating system 2000.2.7 and 2000.2.7a, which supports Cisco CallManager, Cisco IP Contact Center Express Edition, Cisco IP Interactive Voice Response, Cisco IP Queue Manager, Cisco Internet Service Node, Cisco MeetingPlace, Cisco Personal Assistant, Cisco Conference Connection, and Cisco Emergency Responder.


This release notes document contains information on the following topics:

New Hardware Support

Resolved Caveats

Known Caveats

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Related Documentation

Use these release notes in conjunction with the following documents:

Installing the Operating System on the Cisco IP Telephony Applications Server

This document provides information on installing/upgrading the operating system and applying software updates.

Cisco IP Telephony Operating System, SQL Server, Security Updates

This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for web download.

The readme document that posts on the web next to the operating system upgrade

This document provides a list of changes from the last release and additional information on the operating system.

To obtain these documents, click the following URL:


New Hardware Support

Table 1 lists new servers that require Cisco IP Telephony Operating System 2000.2.7 and 2000.2.7a or later.

You can find a list of hardware platforms that support a new installation of OS 2000.2.7 and 2000.2.7a in Installing the Operating System on the Cisco IP Telephony Applications Server.


Table 1 New Servers that Require Cisco IP Telephony Operating System 2000.2.7 or Later 



For detailed specifications, refer to the appropriate data sheet at this URL:





HP DL380 G4 3.4 GHz

For detail information about the exact requirements, go to this URL:


IBM X346 3.4 GHz

Resolved Caveats

Table 2 describes the resolved caveats for this version of the operating system


Table 2 Resolved Caveats 


The following defect was resolved in OS 2000.2.7a.


The operating system displays mismatched Network Interface Card (NIC) numbers on the IBM X346, MCS 7835-I1, and MCS 7845-I1 servers with the B1 revision of the NIC.

The following defects were resolved in OS 2000.2.7 and OS 2000.2.7a.


Registry entry to remove unnecessary Terminal Services error events


ICS7750 and OS2000.2.6 Update cause access error to ICS page


Java.exe consuming 100% CPU when Cisco IPMA launched


Duplex setting check during upgrade


Cisco CallManager or OS upgrade may fail on IBM servers with OS Upgrade 2000.2.6


Cisco CallManager 4.0(1) SR2:risDC: Memory leak with regsvc process


OS upgrade 2000.2.6 might cause server to fail bootup after Phase 2


Cisco CallManager OS for 7750 has WINS installed


Cisco CallManager on 7750 SPE has Message Queuing installed but not configured


Microsoft hotfix described in KB article 839264


Crash with bugcheck in Sys event log


Ephemeral / Dynamic port ranges for the MCS Platform


2000.2.6 Upgrade does not remove FPNWCLNT


Registry value being replaced by a blank for first character

Known Caveats

Table 3 provides a list of known caveats.

Note If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Table 3 Known Caveats 


The following defect only applies to OS 2000.2.7.


The operating system displays mismatched Network Interface Card (NIC) numbers on the IBM X346, MCS 7835-I1, and MCS 7845-I1 servers with the B1 revision of the NIC.


The following defects apply to OS 2000.2.7 and OS 2000.2.7a.


OS install fails with Runtime Error 13-Type Mismatch on IBM server



Dual CPU x346/MCS7845I1 is not responding to a few MIB variables



MIBs queries to some MIBs return (Zero-Length)



cpqHoPagingMemorySize does not support less than 4 GB



IBM RAID takes 4 times longer to rebuild within Windows than boot CD



The cqmghost.exe process crashes.



After the installation, the system time lags 1 hour behind the set time.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.


You can access the most current Cisco documentation on the World Wide Web at this URL:


You can access the Cisco website at this URL:


International Cisco websites can be accessed from this URL:


Ordering Documentation

You can find instructions for ordering documentation at this URL:


You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:


Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:


Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:


Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:


For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:


TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:


The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:


Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:


Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:


iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:


Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:


Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:


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