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Cisco 7800 Series Media Convergence Servers

Cisco IP Telephony Operating System 2000.2.6 Release Notes


Table Of Contents

Cisco IP Telephony Operating System 2000.2.6 Release Notes


Related Documentation

New Hardware Support

Resolved Caveats

Known Caveats

Obtaining Documentation


Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco IP Telephony Operating System 2000.2.6 Release Notes

This documents provides release notes for Cisco-provided operating system 2000.2.6, which supports Cisco CallManager, Cisco IP Contact Center Express Edition, Cisco IP Interactive Voice Response, Cisco IP Queue Manager, Cisco Internet Service Node, Cisco MeetingPlace, Cisco Personal Assistant, Cisco Conference Connection, and Cisco Emergency Responder.


This release notes document contains information on the following topics:

New Hardware Support

Resolved Caveats

Known Caveats

Obtaining Documentation

Related Documentation

Use these release notes in conjunction with the following documents:

Installing the Operating System on the Cisco IP Telephony Applications Server

This document provides information on installing/upgrading the operating system and applying software updates.

Cisco IP Telephony Operating System, SQL Server, Security Updates

This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for web download.

The readme document that posts on the web next to the operating system upgrade

This document provides a list of changes from the last release and additional information on the operating system.

To obtain these documents, click the following URL:


New Hardware Support

The following new servers require Cisco IP Telephony Operating System 2000.2.6 or later:



IBM x345-3.06 GHz (8670-71X, -M1X)

IBM X345 3.06 GHz Dual CPU (8670-M1X)

For detail information about the exact requirements, see http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure0900aecd80091615.html

You can find a list of hardware platforms that support a new installation of OS 2000.2.6 in Installing the Operating System on the Cisco IP Telephony Applications Server.

Resolved Caveats

Table 1 describes the resolved caveats for this version of the operating system


Table 1 Resolved Caveats 



Cisco CallManager Operating System hangs, and the administrator must reboot the server.


The Alerts and Activities Display reports invalid memory usage for a Cisco CallManager server.


Administrators get an error message when they install Cisco CallManager Release 4.0 on a server that is running OS 2000.2.5.


The Dr. Watson log files did not record the task list for the application that crashed.


A Dr. Watson log file did not get created after an application crashed.


The assistant console for Cisco IP Manager Assistant does not launch.


After upgrading the server to OS 2000.2.5, users cannot download the ccndir.ini file.


After upgrading to OS 2000.2.5, the Add/Remove programs displays a missing icon for the URLScan program.


IBM servers with Director agent 2.2 or 3.11 remain vulnerable to a Denial of Service (DoS) attack.


The IBM ServeRAID manager starts up in network mode by default.


After installation completes, the time on the server advances one additional hour when Japan Standard Time (JST) is chosen.


Users cannot hard set the speed of the network card to support gigabyte full-duplex operation.


The mmc.exe service stopped.


The Real-Time Information Server (RIS) data collector stops collecting perfmon data when a network interruption occurs.


MCS-7815I server displays a fan sensor error message.


OS installation fails to configure IP address on a MCS-7815I-2.0 server.


Perfmon does not display the parameter Network Interface process.


When the same server recovery option is chosen during an upgrade, the drive letters for the CD drive and the Trace drive get swapped.


OS Installation does not prompt the user to edit the LMHOSTS file during a subscriber server upgrade.


Pressing the enter key in the LMHOSTS installation window has the same results as choosing the Next button.


OS installation release 2000.2.4 does not have the correct tab order in the LMHOST installation window.


The backspace key incorrectly takes the user to the end of a phrase in the OS installation.


The nslookup command fails when the user configures the server by using standard DNS suffix.


After upgrading to OS 2000.2.5, administrators cannot map a drive to the server from a remote PC.


After upgrading to OS 2000.2.5, event log size changes back to 10 MB.


The nonvolatile random access memory (NVRAM) does not get updated when the user manually deletes the RAID array


OS installation assigns drive E: as the default trace drive on a MCS-7845H-3.06 server.


OS installation displays an error message that states that additional primary partition cannot be created.


Cisco CallManager installation fails on a server running Microsoft Windows 2000 service pack 4.


After upgrading to OS 2000.2.3 SP H, administators cannot access the Cisco Response Application Administration.

Known Caveats

Table 2 provides a list of known caveats.

Note If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Table 2 Known Caveats 



User gets an AddAnonymousWebUserAccess failure error message during the installation of Cisco CallManager Release 3.3.



The cqmghost.exe service stops unexpectedly.


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.


You can access the most current Cisco documentation at this URL:


You can access the Cisco website at this URL:


You can access international Cisco websites at this URL:


Ordering Documentation

You can find instructions for ordering documentation at this URL:


You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:


Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:


Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:


For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:


Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:


The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:


Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:


Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:


iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:


Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:


World-class networking training is available from Cisco. You can view current offerings at this URL:


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