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Cisco 7800 Series Media Convergence Servers

Cisco IP Telephony Operating System 2000.2.4 Release Notes


Table Of Contents

Cisco IP Telephony Operating System 2000.2.4 Release Notes


Locating Related Documentation

Important Notes

Resolved Caveats

Known Caveats

Obtaining Information about Additional Caveats

Obtaining Documentation


Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance


Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information

Cisco IP Telephony Operating System 2000.2.4 Release Notes

This documents provides release notes for Cisco-provided operating system 2000.2.4, which supports Cisco CallManager, Cisco Customer Response Solutions/Applications, Cisco Conference Connection, Cisco Emergency Responder, and Cisco Personal Assistant.


This release notes document contains information on the following topics:

Resolved Caveats

Known Caveats

Obtaining Information about Additional Caveats

Locating Related Documentation

Use these release notes in conjunction with the following documents:

Installing the Operating System on the Cisco IP Telephony Applications Server

This document provides information on installing/upgrading the operating system and applying software updates.

Cisco IP Telephony Operating System, SQL Server, Security Updates

This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for web download.

The readme document that posts on the web next to the operating system upgrade

This document provides a list of changes from the last release and additional information on the operating system.

To obtain these documents, click the following URL:


Important Notes

To increase system performance on a Cisco CallManager server with four drives, you can configure service parameters and trace output settings, so that trace files write to the drive labeled "Trace" instead of the default C: drive. Using the trace drive allows you to capture more trace files because this drive is set up specifically for trace file collection.

After you install Cisco CallManager, use the following procedure to set the Trace Directory Path field to the trace drive.

Note Before you replace a Cisco CallManager server, set the Trace Directory Path field to the default C: drive location.


Step 1 Determine which drive is labeled "Trace" by double-clicking My Computer.

Step 2 In Cisco CallManager Administration, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 3 Choose Trace > Configuration.

Step 4 From the Server pane on the left side of the Trace Configuration window, click the server name or IP address of the four-disk drive server.

Step 5 Click the Cisco CallManager service.

The Trace Configuration window for the service and server displays.

Step 6 In the upper, right corner of the window, click the SDL Configuration link.

Step 7 In the Trace Directory Path field under Trace Output Settings, change the default from the C: drive to the drive letter of the trace drive.

Step 8 Click Update.

Step 9 Perform this procedure on all servers with four disk drives in the cluster.

Resolved Caveats

Table 1 describes the resolved caveats for this version of the operating system


Table 1 Resolved Caveats 



You cannot upgrade from Windows 2000 Service Pack 2 to Service Pack 3.


Operating system version does not display correctly in stiver.exe.


Operating system upgrade does not correct IUSR_ and IWAM_ users on the MCS-7815-1000.


Applying win-OS-upgrade-2000-2.3 to a PC where Cisco Unity is installed causes problems.


DHCP error code 0x80070424 occurs during operating system upgrade.


Phase 3 of operating system upgrade 2000.2.3 does not execute.


Missing IIS help files causes W3SVC errors in Event Viewer.


After Cisco CallManager installation/upgrade, Perflib Error - Event ID: 1010 - winspool.drv occurs.


When you join a domain during the installation, you cannot specify domain for username.


At the Welcome window, a delay occurs. Double-clicking Next causes problems.


Entering new password twice is required.


Stiver.exe should export to text file.

Known Caveats

Table 2 provides a list of known caveats and workarounds.

Table 2 Known Caveats 



Object ID (OID) values about CPU utilization always return -1 with Cisco CallManager 3.2.

On Cisco Media Convergence Servers that run Cisco CallManager 3.2, CPU utilization OID requests do not return the proper value when a query occurs with a MIB browser.

Workaround: Restart Compaq Foundation Agent service every time after you reboot Cisco Media Convergence Servers that run Cisco CallManager Release 3.2.


During a recovery, a message displays that Config file is not found.

This message displays if you are performing an operating system installation of 2000.2.3 and you choose the Same Server Recovery option. During the Windows 2000 setup at the end of the operating system installation, a message displays that the network configuration file is not found.

Workaround: Click OK and enter the server configuration information. After you enter the server configuration information, the installation will finish.


Error #1810 displays on IBM X340 & X342 server when you use the server-specific Cisco IP Telephony Server Operating System Installation and Recovery Disk for operating system 2000.2.4.

If you choose Same Server Recovery during the operating system 2000.2.4 installation, error #1810 (Image file could not be opened) displays if you are using Cisco IP Telephony Server Operating System Installation and Recovery Disk for operating system 2000.2.4. The server ejects the disk.

Workaround: Reboot the system. Insert the hardware detection disk, and choose the New Installation and Server Replacement option. You can then load Cisco IP Telephony Server Operating System Installation and Recovery Disk without errors.


After the operating system installation 2000.2.4, passwords remain blank if you install Cisco CallManager 3.0(12) or 3.1(3a).

At the end of the Cisco CallManager 3.0(12) or 3.1(3a) installation, you should receive a prompt to enter a local Administrator password and sa password. After you reboot the server, the passwords remain blank, and the system behaves as expected.

Workaround: If you create the sti directory on the C: drive before you install Cisco CallManager version 3.0.(12) or 3.1.(3a), the install completes successfully. Perform the following procedure to create the directory:

1. Choose Start > Run.

2. Enter cmd; click OK

3. Enter md c:\sti

4. Press Enter.

5. Close the Command window.

Note If the directory is not added before the installation, reinstall Cisco CallManager 3.0(12) or 3.1(3a). These versions of Cisco CallManager add a c:\sti directory, so the second installation proves successful.


User page in Cisco CallManager Administration encounters timeout error when you apply Internet Explorer patch.

When you apply Internet Explorer update patch Q313675 for Internet Explorer 5.5 or 6.0, all ASP cookies are blocked if the server name uses non-DNS supported characters.

Workaround: Before new Cisco CallManager installations, make sure that the server name uses the following supported characters: all letters ([A-Z], [a-z]), numbers (0-9), and hyphens (-) only. Special characters such as underscores (_) and periods (.), etc. are not allowed.

If the server name uses invalid DNS characters, use the IP Address when you browse into the server.

Obtaining Information about Additional Caveats

If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats for this product.

To use the Bug Toolkit, click the following URL:

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.


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Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:


Ordering Documentation

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You can order Cisco documentation in these ways:

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Documentation Feedback

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You can email your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

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San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.


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The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:


All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:


If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:


If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:


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Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:


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