The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Symbols
! in route patterns 9-90
+dialing 9-13
+E.164 dial plans 9-66
<None> calling search space 23-8
@ in route patterns 9-90
Numerics
1040 Sensor 28-8
1700 Series Routers 17-7, 17-11
1A and 2A cabling 3-15
2111 Virtualization Experience Client 18-37
2112 Virtualization Experience Client 18-37
2211 Virtualization Experience Client 18-37
2212 Virtualization Experience Client 18-37
2800 Series Routers 17-7, 17-11, 17-19, 17-35
2900 Series Routers 17-35
3500 Series Video Gateways 13-27
3800 Series Routers 17-7, 17-11, 17-19, 17-35
3900 Series Routers 17-35
3900 Series SIP Phone 18-9
4000 Virtualization Experience Client 18-37
508 conformance 5-63
6215 Virtualization Experience Client 18-38
6901 IP Phone 18-9
6911 IP Phone 18-9
7902G IP Phone 18-9
7905_7912 dial rules 9-52, 9-84
7905G IP Phone 18-9
7906G IP Phone 18-9
7910G+SW IP Phone 18-10
7910G IP Phone 18-10
7911G IP Phone 18-10
7912G IP Phone 18-10
7914 Expansion Module 18-15
7915 Expansion Module 18-15
7916 Expansion Module 18-15
7921G Wireless IP Phone 12-46, 18-23
7925G-EX Wireless IP Phone 18-23
7925G Wireless IP Phone 12-46, 18-23
7926G Wireless IP Phone 18-23
7931G IP Phone 18-11
7936 IP Conference Station 18-29
7937G IP Conference Station 18-29
7940_7960_OTHER dial rules 9-52, 9-84
7940G IP Phone 18-11
7941G-GE IP Phone 18-11
7941G IP Phone 18-11
7942G IP Phone 18-12
7945G IP Phone 18-12
7960G IP Phone 18-12
7961G-GE IP Phone 18-13
7961G IP Phone 18-13
7962G IP Phone 18-13
7965G IP Phone 18-13
7970G IP Phone 18-14
7971G-GE IP Phone 18-14
7975G IP Phone 18-15
7985G IP Video Phone 18-33, 18-34, 18-50
802.1s 3-5
802.1X authentication 4-15
802.3af PoE 3-13
8900 Series IP Phone 18-13, 18-16, 18-33, 18-34
9.@ route pattern 9-90
911 25-106
9900 Series IP Phone 18-16, 18-33, 18-34
9951 IP Phone 18-15
9971 IP Phone 18-15
A
AA 21-24
AAR
dial plan considerations 9-108
for Voice over PSTN 5-20, 5-21
with Cisco Unity 21-9
with globalized destination mask 9-23
with hunt pilot 9-76
abbreviated dialing 9-7
AC 19-42
access codes 9-10, 9-109, 25-45
access control list (ACL) 4-22, 4-23, 18-48
Access Control Server (ACS) 18-27
accessibility of IP Telephony features 5-63
Access Layer 3-5
access lists for Mobile Connect calls 25-47
access numbers 25-55
access point (AP) 3-57, 3-58, 3-67, 18-23
ACF 9-133
ACS 18-27
Active Directory (AD) 16-10, 16-14, 16-16, 16-21
Active Directory Application Mode (ADAM) 16-11, 16-26
Active Directory Lightweight Directory Services (ADLDS) 16-18
Adaptive Security Appliance (ASA) 4-24, 4-35, 11-69
additional information xxxix, xli
addresses
Admission Request (ARQ) 9-133
flat 25-29
MAC 4-8
partitioned 25-27
Address Resolution Protocol (ARP) 3-67, 4-14
Add Traffic Stream (ADDTS) 18-28
ADDTS 18-28
ad-hoc conferences 12-18
ADLDS 16-18
Administrative XML Layer (AXL) 28-5
Admission Confirm (ACF) 9-133
Admission Reject (ARJ) 9-133
Admission Request (ARQ) 9-133
advanced formulas for bandwidth calculations 3-54
AFT 10-22
agents for call processing 5-27
Aggregation Services Router (ASR) 22-5
AHT 29-5
ALI Formatting Tool (AFT) 10-22
all trunks busy 10-14
alternate
endpoints 14-54
analog
Analog Telephone Adaptor (ATA) 18-8, 18-40
Analysis Manager 28-21
anchoring calls in the enterprise 25-59
Android 25-66, 25-74, 25-75, 25-79
ANI 10-3, 10-5, 10-7, 10-11, 13-18
Annex M1 14-54
annunciator 17-20
answer supervision 10-14
AnyConnect 25-80
Apple iPhone 25-88
application dialing rules 24-7, 25-55
Application ID for RSVP 11-28, 11-36, 11-48, 12-8
applications
Attendant Console 19-42
described 19-1
Extension Mobility 19-7, 19-27
for mobile users 25-1
for phones 18-18
for video telephony 12-41
IP Manager Assistant 19-19
IP Phone Services 19-2
security 4-38
third-party 1-2
Unified Communications Manager Assistant 19-19
WebDialer 19-32
applications and services layer 1-5, 20-1
application users 16-7
architecture
applications and services layer 20-3
call control layer 15-2
call processing 8-3
call routing layer 7-3
Cisco IP Phone Messenger (IPPM) 24-29
Cisco UCIntegration for Microsoft Office Communicator 24-26
Cisco Unified Client Services Framework 24-3
Cisco Unified Communications Manager Assistant 19-19, 19-21
Cisco Unified Contact Center 26-2
Cisco Unified MeetingPlace 22-14
Cisco Unified Mobile Communicator 25-90
Cisco Unified Personal Communicator 24-10
Cisco WebEx Connect 24-16
conferencing 22-3
deployment models 5-2
directories 16-7
dual-mode phones 25-66
endpoints 18-3
Enterprise Feature Access 25-56
Extension Mobility 19-8
IP Phone Services 19-2
media resources 17-2
Mobile Connect 25-48
Mobile Voice Access 25-56
networking layer 2-3
operations and serviceability layer 27-3
presence 23-9
Service Advertisement Framework (SAF) 5-64
trunks 14-2
Unified Communications System 1-3
videoconferencing 22-39
voice and video over WLAN 3-57
wireless LAN 3-57
area code 9-109
ARJ 9-133
ARQ 9-133
ASR 22-5
assistance, obtaining xli
Assistant Console 19-31
asymmetric link between two RSVP-aware routers 11-30
asynchronous H.323 client 12-28, 12-33
Asynchronous Transfer Mode (ATM) 3-40, 5-13, 5-26
Attendant Console (AC) 12-43, 19-42, 29-28
audio-only calls 12-10
audio sources 17-45
authentication
database 3-59
open 18-25
shared key 18-25
auto-detection 8-44
automated alternate routing (AAR)
dial plan considerations 9-108
for Voice over PSTN 5-20, 5-21
with Cisco Unity 21-9
with globalized destination mask 9-23
with hunt pilot 9-76
automated attendant (AA) 21-24
Automatic Location Identification (ALI) 10-5, 10-22
Automatic Location Identifier (ALI) 10-3
Automatic Number Identification (ANI) 10-5, 10-7, 10-11, 13-18
automatic number identification (ANI) 10-3
AUTO negotiate 3-15
autonomous systems 3-78
average hold time (AHT) 29-5
AXL 28-5
B
BackboneFast 3-7
bandwidth
advanced formulas 3-54
best-effort 3-39
call control traffic 3-52, 3-53, 3-56
for Cisco Unity 21-34
for contact center 26-12
for shared line appearances 3-54
for Unified MeetingPlace 22-36
for virtual tie lines 3-56
for WebEx 22-10
general rule 5-46
guaranteed 3-38
management of 11-15
provisioning 3-20, 3-38, 3-47, 11-38
request for 14-54
requirements for call admission control 11-13
requirements for gatekeepers 11-15
voice class requirements 3-43
basic IP phones 18-8
B-Channel 13-34
beacons 3-68
Bearer Capabilities Information Element (bearer-caps) 13-37
bearer-caps command 13-37
best-effort bandwidth 3-39
best practices for
call admission control 11-126
centralized call processing 5-14
Cisco Unified Border Element 8-50
Cisco Unified Communications Manager Express (UnifiedCME) 8-46
Cisco Unity 21-34
Cisco Unity Connection 21-34
Cisco Unity Express (CUE) 21-45
distributed call processing 5-26
fax support 13-21
LDAP synchronization 16-16
line/device approach to building classes of service 9-62
modem support 13-24
music on hold 17-44
RSVP 11-33
single-site deployment 5-9
voice messaging 21-34
WAN design 3-37
BHCA 5-51, 9-78, 13-2, 29-4, 29-14, 29-21
bill-to number (BTN) 10-6
binding of channels 13-34
blade servers 5-59
BLF 23-7
blocking factor 29-4
blocking numbers 25-54
bootstrap server 5-35
BPDU 3-7
branch office router 17-50
bridge protocol data unit (BPDU) 3-7
B-Series Blade Server 5-59, 5-61
BTN 10-6
bugs, reporting xli
bump in the wire 4-26
bundled interfaces 11-32
bursting 3-46
Business Edition 8-3, 8-6, 8-24, 8-28, 8-29, 17-2, 25-63, 29-14
Business Edition3000 5-13, 5-17, 5-20, 8-6, 9-146
Business Edition5000 29-16
Business Edition6000 5-57
business IP phones 18-10
busy hour 29-4
busy hour call attempts (BHCA) 5-51, 9-78, 13-2, 29-4, 29-14, 29-21
busy hour call completions (BHCC) 9-78, 29-4
busy lamp field (BLF) 23-7
busy-out channels 13-34
C
cabling
Category 3 3-15
IBM type 1A and 2A 3-15
CAC (see call admission control)
calendar integration for presence 23-32
call admission control
bandwidth management 11-15
bandwidth requirements 11-13
best practices 11-126
centralized call processing 11-71, 11-75, 11-80, 11-85
components 11-12
described 11-1
design considerations 11-70
distributed call processing 11-72, 11-77, 11-82
elements 11-12
for contact center 26-13
for music on hold 17-47
for Session Management Edition (SME) 11-110
for TelePresence 11-95
for video 11-95
for wireless access points 18-28
migration from static locations to RSVP 11-45
moving devices to a new location 10-15, 25-17
MPLS 11-11
regions 12-5
RSVP-enabled locations 11-38
RSVP for video calls 11-105
RSVP ingress 11-29
static locations 11-12
topologies 11-70
topology-aware 11-7
topology-unaware 11-3
call anchoring 25-59
callback
dial-via-office 25-93
for emergency services 10-11, 10-16
reverse 25-93
call center 26-1
Call Control Discovery (CCD) 5-64, 9-24
call control traffic 3-52, 3-56
call detail record (CDR) 5-48, 28-10
caller ID 25-106
caller ID matching 25-55, 25-59
caller ID transformations 25-61
call flows
multicast music on hold 17-27, 17-30
unicast music on hold 17-29, 17-32
Call Forward Unregistered (CFUR) 9-23
call handoff 25-73, 25-76, 25-81
call hand-out 25-73, 25-76, 25-81
calling line ID (CLID) 9-91, 13-18
calling party number
globalization 9-17
localization 9-20
calling party number (CPN) 10-6
calling party number normalization 14-26
calling privileges 9-101, 9-140
calling restrictions 9-101, 9-140
calling search spaces 9-61, 9-101, 9-102, 23-8, 25-58
call log 25-93
call management record (CMR) 5-48, 28-10
call processing
agents 5-27
architecture 8-3
capacity planning 8-25
centralized 5-10, 11-71, 11-75, 11-80, 11-85, 21-8, 21-11, 26-7, 28-25
design considerations 8-29
distributed 5-24, 11-72, 11-77, 11-82, 26-8, 28-26
guidelines 8-1
hardware platforms 8-4
high availability 8-15
mixed deployments 11-90
with gatekeeper 8-37
call-related traffic 3-56
call routing
for emergency calls 10-21
inbound 25-69
outbound 25-70
calls
911 10-1
audio-only 12-10
classification of 9-92
coverage of 9-75
flow between clusters 12-12
H.323 14-53
history 23-8
hold 17-24
inbound 9-42, 9-49, 13-29, 13-35
load balancing 14-55
music on hold 17-21
outbound 9-42, 9-46, 13-31, 13-36, 14-55
per second (cps) 13-2
pickup at desk phone 25-41
pickup at remote destination phone 25-42
preservation of 13-15
privileges 9-101
restrictions 9-140
routing 9-87, 9-128, 9-131, 10-21, 13-29, 13-31, 25-105
scenarios 12-11
simultaneous 13-2
types supported 12-4
calls per second (cps) 29-4
CAM 4-8
CAMA 10-6
campus
access switch 3-3
deployment model 5-8
infrastructure requirements 3-1
cancellation of echo 13-23
CanMapAlias 14-54
capacity planning
applications and serviceability layer 20-5
Attendant Console 19-45, 29-28
by product 29-13
call control layer 15-4
call processing 8-25
call routing layer 7-5
call traffic 29-21
Cisco IP Phone Messenger (IPPM) 24-32
Cisco Prime Unified Operations Manager (UnifiedOM) 29-47
Cisco Prime Unified Service Monitor (UnifiedSM) 29-47
Cisco UC Integration for Microsoft Office Communicator 24-28
Cisco Unified Client Services Framework 24-8
Cisco Unified Communications Manager Express (UnifiedCME) 29-14
Cisco Unified Mobile Communicator 25-100
Cisco Unified Personal Communicator 24-11
Cisco Unified Presence 29-45
Cisco WebEx Connect 24-21
clusters 29-18
codecs 29-35
conferencing 29-39
contact center 26-15
CTI applicaitons 29-23
CTI applications 8-34
definition of terms 29-4
deployment models 5-3
design and deployment considerations 29-1
direct connect mobile clients 25-113
dual-mode phones 25-85
emergency services 29-32
Express Media Server (EMS) 29-40
Extension Mobility 19-16, 29-25
factors to consider 29-2
gateways 29-32
IME-enabled ASA 4-33
instant messaging storage requirements 23-31
Intercompany Media Engine (IME) 5-42, 29-31
IP Phone Services 19-7
locations 29-19
media server 29-41
megacluster 29-30
music on hold (MoH) 29-29
networking layer 2-4
operations and serviceability layer 27-4
performance overload 29-36
performance tuning 29-36
phones 18-54
presence 29-45
regions 29-19
servers 29-18
Session Management Edition (SME) 29-30
sizing tools 29-3
trunks 14-58
UnifiedCM 29-18
UnifiedCM Assistant 19-25, 29-27
UnifiedCM servers 8-26
Unified Communications Management Suite 29-46
Unified MeetingPlace 22-36, 29-43, 29-44
Unified Mobility 25-63
videoconferencing 22-44, 29-44
Virtualization Experience Clients (VXC) 24-34
voice activity detection (VAD) 29-35
voice messaging 29-38
WebEx 22-9
CAPWAP 3-58
CAR 5-48
cascading media resources 29-42
Category 3 cabling 3-15
CCA 3-68
CDR Analysis and Reporting (CAR) database 5-48
Centralized Automatic Message Accounting (CAMA) 10-6
centralized call processing
call admission control 11-71, 11-75, 11-80, 11-85
call coverage 9-76
centralized messaging 21-8
deployment model 5-10, 26-7, 28-25
distributed messaging 21-11
hunt lists 9-76
Voice over the PSTN 5-20
centralized gatekeeper deployment 9-135
centralized messaging 21-6, 21-8, 21-15, 21-23
centralized TFTP services 3-33, 3-34
CFUR 9-23
Challenge Handshake Authentication Protocol (CHAP) 18-24
changes for this release xxxix
channels
binding 13-34
for video calls 13-34
for wireless devices 3-65
rollover 13-34
CHAP 18-24
CIF 18-36
CIR 3-46
Cisco 1040 Sensor 28-8
Cisco Business Edition 8-24, 17-2, 25-63
Cisco Centralized Key Management (Cisco CKM) 18-25, 18-27
Cisco Discovery Protocol (CDP) 4-6, 18-30
CiscoE20 Video Phone 18-34
Cisco Emergency Responder (ER) 10-7, 10-15, 12-42
Cisco EnergyWise Technology 3-13
Cisco IOS
calling privileges 9-140
classes of service 9-71
digit manipulation 9-142
gatekeeper 12-25
minimum release required 18-5
software MTP 17-19
CiscoIP Communicator 12-43, 18-44, 18-55
CiscoIP Conference Station 18-40
Cisco IP Phone Messenger (IPPM) 24-29
CiscoIP SoftPhone 10-16, 18-55
Cisco IP Voice Media Streaming Application 29-28
CiscoIP Voice Media Streaming Application 17-20
Cisco Jabber 25-74, 25-75, 25-78, 25-79
Cisco Jabber Android, Android 25-79
Cisco Jabber for Android 25-79
Cisco MediaSense 26-6
Cisco Mobile 25-74, 25-78, 25-79, 25-80
Cisco Mobile iPhone 25-78, 25-79
Cisco Multimedia Conference Manager (MCM) 12-36, 14-54
Cisco Multipoint Control Unit (MCU) 22-37, 22-43
Cisco Network Analysis Module (NAM) 28-11
Cisco Prime 28-1
Cisco Prime Unified Operations Manager (UnifiedOM) 28-4, 29-47
Cisco Prime Unified Provisioning Manager (UnifiedPM) 28-16
Cisco Prime Unified Service Monitor (UnifiedSM) 28-8, 29-47
Cisco Proprietary RTP 17-13
Cisco Security Agent 4-38
Cisco Technical Assistance Center (TAC) xli
Cisco UCIntegration for Microsoft Office Communicator 24-1, 24-26
Cisco Unified Analysis Manager 28-21
Cisco Unified Border Element 4-36, 9-134, 11-66, 14-58
Cisco Unified Client Services Framework (CSF) 18-22, 24-3
Cisco Unified Communications Integration for Cisco WebEx Connect 24-19
Cisco Unified Communications Management Suite 28-1, 29-46
Cisco Unified Communications Manager Assistant (UnifiedCM Assistant) 12-42
Cisco Unified Communications Manager Express (UnifiedCME) 5-14, 5-27, 8-44, 18-19, 21-13, 29-14
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-21
Cisco Unified Computing System (UCS) Platform 5-58
Cisco Unified Contact Center 12-43, 26-1
Cisco Unified Contact Center Enterprise (UnifiedCCE) 26-2
Cisco Unified Contact Center Express (UnifiedCCX) 26-4
Cisco Unified Contact Center Management Portal (UnifiedCCMP) 26-5
Cisco Unified Customer Voice Portal (UnifiedCVP) 26-3
Cisco Unified E-Mail Interaction Manager (UnifiedEIM) 26-5
Cisco Unified Expert Advisor 26-4
Cisco Unified Intelligence Center (UnifiedIC) 26-5
Cisco Unified IP Conference Station 18-29
Cisco Unified IPIVR 12-24, 12-43
Cisco Unified Media Capture Plartform 26-6
Cisco Unified MeetingPlace 12-44, 22-13, 25-98, 29-43, 29-44
Cisco Unified Messaging Gateway (UMG) 21-4
Cisco Unified Mobile Communicator 24-2, 25-87
Cisco Unified Mobility 25-1, 25-38, 25-79
Cisco Unified Personal Communicator 18-21, 18-44, 24-1, 24-10
Cisco Unified Presence 23-1, 23-9, 29-45
Cisco Unified Reporting 28-22
Cisco Unified Service Statistics Manager (UnifiedSSM) 28-14
Cisco Unified Video Advantage
classification of traffic 18-48
QoS recommendations 18-44
Cisco Unified Videoconferencing 22-37
Cisco Unified Web Interaction Manager (UnifiedWIM) 26-5
CiscoUnifiedWireless IP Phone 7921G 12-46
CiscoUnifiedWireless IP Phone 7925G 12-46
Cisco Unity 21-1, 21-8, 21-18, 21-22, 21-36, 25-97
Cisco Unity Connection 21-8, 21-19, 21-36, 25-97
Cisco Unity Express (CUE) 21-24
Cisco Unity Personal Assistant 21-6
Cisco Unity Telephony Integration Manager (UTIM) 21-41, 21-43
Cisco Voice Transmission Quality (CVTQ) 28-10
Cisco WebEx Connect 24-1, 24-16
classes of service for users 9-54, 9-58, 9-71, 25-23
classification of
calls 9-92
traffic 3-4, 3-17, 3-70, 18-39, 18-48
class of restriction (COR) 9-71, 9-140
Class of Service (CoS) 3-4, 9-66, 9-70, 18-40
clear channel assessment (CCA) 3-68
CLEC 10-5
Client Matter Code (CMC) 9-92
clients
H.323 12-28
zones 12-35
Client Services Framework 24-3
client transformation 24-8
clipping 5-14
clustering over the WAN
Business Edition6000 5-57
CTI applications 8-33
described 5-45
failover with Cisco Unity 21-19
for contact center 26-10, 28-27
local failover 5-49
music on hold 17-53
presence 23-22
remote failover 5-55
troubleshooting 5-49
WAN considerations 5-46
with Cisco Unity 21-22
clusters
co-located 11-86
design guidelines 8-8
Emergency Responder (ER) 10-9, 10-21
for presence servers 23-10
for UnifiedCM 8-8
guidelines for 8-14
maximum capacity 29-18
multiple, for Cisco Unity 21-38
redundancy 8-19
server nodes 8-9
services 8-8
clusterwide parameters 11-43
CMC 9-92
codecs
capacity planning 29-35
flex mode 17-5
for music on hold 17-44
for video telephony 18-34
iLBC 14-56
lossy, Link Loss Type 14-56
low bit-rate (LBR) 17-41
packets per second (pps) 13-5
pass-through 11-42
selection of 14-56
supported by endpoint devices 12-6, 18-36
collaboration
Cisco Unified Client Services Framework 24-3
clients and applications 24-1
contact management 24-4
LDAP directory integration 24-4
solutions 12-44
third-party XMPP clients and applications 24-2
collaborative conferencing 22-1, 29-39
co-located
DHCP server 3-26
UnifiedCM clusters 11-86
COM 16-3
combined deployment models for messaging 21-14
Committed Information Rate (CIR) 3-46
Common Intermediate Format (CIF) 18-36
Communication Media Module (CMM) 17-22, 18-6
Communicator 18-21, 18-44, 18-55, 24-10
competitive local exchange carrier (CLEC) 10-5
complexity modes for codecs 17-4, 17-5
Component Object Model (COM) 16-3
components of
Device Mobility 25-18
IP Video Telephony 12-2
messaging system 21-3
presence 23-3
compressed Real-Time Transport Protocol (cRTP) 3-40, 3-43
Computer Telephony Integration (CTI) 8-11, 8-23, 8-31, 12-3, 12-42, 21-24, 29-23
conference bridges 17-18
Conference Station 18-29, 18-40
conferencing
ad-hoc 12-18
architecture 22-3
capacity planning 22-36
hardware 8-45
hardware resources 17-7
Intelligent Bridge Selection 12-19, 12-20, 17-8
recording sessions 22-30
rich media 1-1
scheduling interface 22-19
security 17-9
software resources 17-6
configuration examples for
ATA 188 and IP phones 18-40
endpoint gatekeeper 12-40
fax/modem support 13-26
gatekeeper 8-37
lobby phone security 4-39
QoS 18-39
software-based endpoints 18-44
UnifiedCME 8-44
VG224 gateways 18-39
VG248 gateways 18-39
Wireless IP Phones 18-46
zones 12-35
conformance with Section 508 5-63
connectivity options for the WAN 5-13, 5-26
console
for UnifiedCMAssistant assistant 19-31
contact center
described 26-1
gateway sizing 29-34
general 1-1
traffic patterns 13-3, 13-4, 29-34
video calls 12-43
content-addressable memory (CAM) 4-8
Content Engine (CE) 11-30
continuous-presence conference view 12-17, 17-8
Control and Provisioning of Wireless Access Points (CAPWAP) 3-58
Control Discovery (CCD) 11-67
conventions used in this document xlii
Core Layer 3-12
co-resident
DHCP 3-28
MoH 17-36
core switch 3-3
coverage of calls 9-75
CPN 10-6
CPU usage 29-11
CPU utilization in gateways 13-5
cryptographic features xli
C-Series Rack-Mount Server 5-61, 5-62
CSF 18-22
CTI 8-11, 8-23, 8-31, 12-3, 12-42, 21-24, 29-23
CTIManager 8-11
CTI-QBE 21-24
CTI route points 17-18
CUE 21-24
customer contact 1-1
customer support xli
cutover 6-1
CVTQ 28-10
D
database replication 8-11
database synchronization for UnifiedCM 16-27
data centers
redundant 4-43
single 4-42
data plan for Cisco Unified Mobile Communicator 25-88
delay
of packets 5-46, 5-48, 13-21, 13-24
variation (jitter) 13-21, 13-24
Delayed Offer 14-20
Delivery Traffic Indicator Message (DTIM) 3-66
Demilitarized Zone (DMZ) 4-40
deployment models
campus 5-8
clustering over the WAN 5-45, 17-53, 21-22, 23-22, 26-10, 28-27
combined for messaging 21-14
described 5-1
DHCP 3-27
federation 23-23
for Cisco Unified MeetingPlace 22-31
for Cisco Unity 21-5
for Cisco Unity Express 21-24
for contact center 26-6
for network management 28-23
for presence 23-18
for presence servers 23-14
for TelePresence 11-96
for UnifiedCME 8-46
for video 11-96
Intercompany Media Engine (IME) 5-34
media resources 17-41
messaging and call processing combinations 21-7
multi-cluster 23-21
multisite dial plan 9-35
multisite with centralized call processing 5-10, 9-76, 17-41, 17-49, 26-7, 28-25
multisite with distributed call processing 5-24, 9-37, 9-77, 17-42, 17-52, 26-8, 28-26
music on hold 17-49
Service Advertisement Framework (SAF) 5-64
Session Management Edition 5-28
single cluster 23-18
single site 5-8, 17-41, 17-49, 26-6, 28-23
site-based 5-3
Unified Computing System (UCS) 5-58
virtualized servers 5-58, 5-63
voice over the PSTN 5-20
designing for performance 29-5
desk phone call log 25-93
deskphone control mode (using deskphone for audio) 18-22, 24-5
deskphone for audio 24-5
desk phone integration 25-78, 25-79
desk phone pickup 25-41
desktop phones 18-8
desktop server 22-43
destination of a call 9-108
device mobility
feature components and operation 25-18
Group 25-18
Info 25-18
operation flowchart 25-22
operation of 25-22
parameter settings 25-19
Physical Location 25-18
settings 25-20
Device Mobility Group 25-20
devices
hunt list 9-78
line group 9-124
route group 9-96
DFS 3-65
DHCP
binding information 4-13
deployment options 3-27
described 3-25
lease times 3-26
Option 150 3-25
servers 3-28
starvation attack 4-13
dialed pattern recognition 9-5, 9-52
dial-in conferences 12-24
dialing
habits 9-6
rules 25-55
dial peers 9-128, 9-140, 9-142
dial plan
+dialing 9-13
911 calls 10-1
abbreviated dialing 9-7
access codes 9-10
application dialing rules 24-7
approaches to 9-38
architecture 9-3
Automated Alternate Routing (AAR) 9-23
Call Control Discovery (CCD) 9-24
Call Forward Unregistered (CFUR) 9-23
calling party settings 9-14
calling privileges 9-101, 9-140
calling search space 9-61
call routing 9-87
capacity planning 29-22
classes of service 9-54, 9-58, 9-71, 25-23
design considerations 9-11, 25-23
device mobility 25-23
dialing habits 9-6
dial peers 9-128, 9-140, 9-142
distribution of digits 9-9
elements 9-78
emergency call string 10-12
Extension Mobility 9-57, 9-63, 9-114
for Cisco Unified Client Services Framework 24-7
for Device Mobility 25-23, 25-25
for distributed call processing 9-37
for mobility 25-106
for multisite deployments 9-35
for UnifiedCM Assistant 19-27
for Voice over PSTN 5-23
functions 9-1
globalized numbers 9-12, 9-20, 9-25
Intercompany Media Engine (IME) 9-33
international calls 9-90
localized call egress 9-20
localized call ingress 9-16
local route group 9-13
number of digits 9-8
on-net vs. off-net 9-6
overlapping extensions 9-7
partitions 9-61
planning considerations 9-5, 9-11
Service Advertisement Framework (SAF) 9-24
shared line appearance 10-16
site codes 9-10
string length 9-8
Tail End Hop Off (TEHO) 9-23
transformations 9-14
Unified Mobility 25-58
uniform on-net dialing 9-8, 9-40, 25-26
variable length on-net dialing 9-10, 9-43, 25-27, 25-29
dial rules 9-52, 9-81, 9-83, 9-84
differential threshold 18-27
Differentiated Service Code Point (DSCP) 3-70
Differentiated Services Code Point (DSCP) 3-4, 3-41, 11-98
different versions of UnifiedCM in the same cluster 3-34
digital signal processor (see DSP resources)
digit manipulation 9-91, 9-107, 9-142, 13-30
direct connect mobile clients 25-102
Direct Inward Dial (DID) 10-6, 13-18
directories
access 16-3
architecture 16-7
authentication of users 16-9, 16-19
filtering 16-23
for UnifiedCM Assistant 19-31
high availability 16-27
integration with IP telephony system 16-1, 16-2
integration with UnifiedCM 16-5
LDAP 16-1
schema 16-1
search base 16-12
security 16-15
sn attribute 16-10
synchronization 16-9, 16-10, 16-23
UserID 16-10
directory
lookup rules 24-7
number (DN) 9-78
searches 24-5
distortion 3-66
distributed call processing 5-24, 9-77, 11-72, 11-77, 11-82, 26-8, 28-26
distributed gatekeeper deployment 9-137
distributed messaging 21-6, 21-11, 21-17
Distribution Layer 3-10
distribution of digits in a dial plan 9-9
DMVPN 3-39
DMZ 4-40
DN 9-78
DNS 3-23
documentation
feedback xli
obtaining xli
Domain Name System (DNS) 3-23
DSP resources
described 17-4
in multisite deployment model 5-25
PVDM 17-34
PVDM3 17-35
DTIM 3-66
DTMF
conversion of 17-12
for SIP trunks 14-23
gateway capabilities 13-9
methods supported by endpoints 17-13
on H.323 gateways 17-18
on SIP gateways 17-16
DTPC 3-67
dual-attached Content Engine (CE) 11-30
dual-mode
clients 25-74, 25-75, 25-78, 25-79, 25-80
phones and clients 25-66
dual tone multifrequency (DTMF) 13-9, 13-10, 14-23, 17-12, 17-13
dynamic ANI interface 10-11
Dynamic ARP Inspection (DAI) 4-13, 4-14
Dynamic Frequency Selection (DFS) 3-65
Dynamic Host Configuration Protocol (DHCP) 3-25, 4-11, 4-13
Dynamic Multipoint VPN (DMVPN) 3-39
Dynamic Transmit Power Control (DTPC) 3-67
E
E.164 9-26, 9-29, 9-46, 9-47, 10-5, 10-6, 10-11, 14-26, 21-39
E20Video Phone 18-34
EAP-FAST 18-24
EAP-TLS 18-24
Early Offer 14-20
echo cancellation 13-23
ECM 13-22
ECS 12-3
efficiency of links 3-43
elements of a dial plan 9-78
EMCC 11-59, 19-9, 19-17, 29-25
emergency calls 9-42
emergency call string 10-12
emergency location identification number (ELIN) 10-10, 10-11
Emergency Responder (ER) 9-42, 10-7, 10-15, 12-42
emergency response location (ERL) 10-10, 10-11, 10-15
emergency services 10-1, 14-57, 25-106, 29-32
EMP 12-16
Empty Capabilities Set (ECS) 12-3
eMWI 21-39
encryption
for phones 4-20
restrictions on use xli
endpoints
alternate 14-54
analog gateways 18-3
architecture 18-3
capacity planning 18-54, 29-20
codecs supported 12-6
design considerations 18-55
directory access 16-3
features 18-55
for video calls 12-5
H.323 18-52
H.323 clients 12-28
high availability 18-54
line group devices 9-124
SIP 18-52
Sony 18-35
supplementary services 17-17
time to live 12-39
types of 18-1
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Media Processor (EMP) 12-16
Enhanced Message Waiting Indicator (eMWI) 21-39
Enhanced Survivable Remote Site Telephony (E-SRST) 5-19
Enterprise Feature Access 25-37, 25-43, 25-53, 25-54, 25-55
Enterprise MCM 8-37
equations for calculating
Business Edition device capacities 29-14
calling search spaces 9-61
CPU usage 29-11
CTI resource requirements 29-24
memory usage 29-7
music on hold server capacity 17-37
partitions 9-61
Erlang 29-5
Erlang blocking factor 29-12
Error Correction Mode (ECM) 13-22
error rate 5-49
E-SRST 5-19
ettercap virus 4-14
example configurations 12-35, 12-40
Exchange Web Services Calendar 23-35
executive IP phones 18-14
Expansion Module 7914 18-15
Expansion Module 7915 18-15
Expansion Module 7916 18-15
Expert Advisor 26-4
export regulations xli
Express Media Server (EMS) 29-40
Extensible Authentication Protocol (EAP) 18-24
Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) 18-24
Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) 18-24
extensible messaging 23-39
Extensible Messaging and Presence Protocol (XMPP) 25-109
Extension Mobility (EM)
capacity planning 29-25
described 19-7
interactions with UnifiedCMAssistant 19-27
Extension Mobility Cross Cluster (EMCC) 11-59, 19-9, 19-17, 29-25
extensions, overlapping 9-7
F
fabric extenders 5-60
FAC 9-92
factors that affect sizing 29-2
failover
clustering over the WAN 5-49, 5-55
scenarios 19-5
fallback 4-31
fallback mode 17-52
fax
Error Correction Mode 13-22
gateway support for 13-9, 13-19
interface modules 18-4
pass-through mode 13-19
protocols supported 13-25
relay mode 13-19
Super Group3 (SG3) 13-22
supported platforms and features 13-25
V.34 13-22
features of endpoints 18-55
federated deployment 23-23
federation between domains 23-23
feedback on this document xli
Fibre Channel over Ethernet (FCoE) 5-59, 5-60
filtering for directory synchronization and authentication 16-23
filter strings for LDAP directories 16-26
firewalls
access control lists 24-21
around gateways 4-35
bump in the road 4-26
centralized deployment 4-40
described 4-24
routed mode 4-26
stealth mode 4-26
transparent mode 4-26
with H.323 4-36
Firewall Services Module (FWSM) 4-24, 4-35
firmware upgrades for Cisco IP Phones 18-16
flash used for music on hold 17-50
flat addressing 9-38, 9-43, 25-29
flexible bandwidth interfaces 11-32
flex mode for codecs 17-5
flows for calls between clusters 12-12
Forced Account Codes (FAC) 9-92
Foreign Exchange Office (FXO) 10-7
French national numbering plan 9-61
full-duplex 3-15
FXO 10-7
G
gatekeeper
call admission control 5-26, 11-15
call routing 9-131
centralized deployment 9-135
clustering 8-38
configuration examples 8-37
described 12-25
design considerations 8-37
distributed deployment 9-137
geographical resiliency 12-26
incompatibilities 12-26
intercluster trunks 14-44
IOS 12-25
roles 12-26
scalability 12-26
summary 12-40
trunk redundancy 14-45
via-zone 9-134
gatekeeper-controlled
intercluster trunks 14-44
Gatekeeper Transaction Message Protocol (GKTMP) 14-54
Gatekeeper Update Protocol (GUP) 8-38, 14-45, 22-42
Gateway Load Balancing Protocol (GLBP) 3-10
gateways
911 services 10-13
additional documentation 13-6, 29-37
all trunks busy 10-14
analog 13-8, 13-25, 18-3, 18-7
automated alternative routing 13-32
blocking 10-14
capabilities 13-37
capacity planning 29-32
Cisco Unified Border Element 9-134, 14-58
CiscoUnifiedVideoconferencing 3500 Series Video Gateways 13-27
codecs 13-5
configuration examples for fax/modem support 13-26
configuration in UnifiedCM 13-36
contact center sizing 29-34
core feature requirements 13-9
CPU utilization 13-5
digit manipulation 13-30
fax support 13-19
features 18-55
firewalls 4-35
for contact centers 13-4
for local failover 5-55
for music on hold 17-22
for video telephony 13-27
modem support 13-23
performance overload 13-5
performance tuning 13-5
placement 10-13
protocols 13-10
QoS configuration examples 18-39
security 4-34
selection of 13-9
service prefixes 13-31
site-specific requirements 13-17
sizing for contact center traffic 13-4
sizing for traffic 13-2
TDM 13-7
V.34 modem support 13-25
V.90 modem support 13-25
VG202 18-7
VG204 18-7
VG224 18-7
VG248 18-7
voice applications 13-1, 18-3, 18-7
zone prefixes 12-38
general security 4-3
generic topologies 11-84
geographical diversity 5-7
geographical resiliency 12-26
geolocations 9-125
GKTMP 14-54
GLBP 3-10
globalization of calling party number 9-17
globalized dial plan 9-12, 9-20, 9-25
glossary 1-1
GoDaddy.com Enrollment Server 5-35
Gratuitous Address Resolution Protocol (GARP) 4-9, 4-14
groups for
call routing 9-93
Emergency Responder (ER) 10-17, 10-19
gateways 29-33
line numbers (hunting) 9-121
media resources 17-1
UnifiedCM redundancy 8-17, 14-36
guaranteed bandwidth 3-38
H
H.245 Alphanumeric 17-13
H.245 Signal 17-13
H.323
Annex M1 14-54
call hairpinning 8-44
call preservation enhancements 13-15
calls 14-53
classes of service 9-71
dial peers for call routing 9-128
fax and modem support 13-25
firewalls 4-36
gateways 13-10
in UnifiedCM 14-51
MCU resources 12-21
supplementary services 17-17
zones prefixes 12-37
half-duplex 3-15
hand-in of a call 25-73, 25-82
handoff of calls 25-73, 25-76, 25-81
hand-out of a call 25-73, 25-76, 25-81
hardware
analog interface modules 18-5
audio conferencing bridge 17-7
gatekeepers 8-38
media resource capacities 17-34
media server 29-41
MTP resources 17-19
music on hold 17-36
transcoder 17-11
types of platforms 8-4
Hardware Media Server (HMS) 22-15
headers for voice packets 3-48
high availability
applications and serviceability layer 20-4
Attendant Console 19-45
Business Edition 8-24
call control layer 15-3
call processing 8-15
call routing layer 7-4
Cisco IP Phone Messenger (IPPM) 24-31
Cisco UC Integration for Microsoft Office Communicator 24-28
Cisco Unified Client Services Framework 24-9
Cisco Unified Mobile Communicator 25-99
Cisco Unified Personal Communicator 24-13
Cisco WebEx Connect 24-22
contact center 26-11
CTI 8-35
deployment models 5-3
dial plan 9-4
direct connect mobile clients 25-112
directories 16-27
dual-mode phones 25-84
endpoints 18-54
Enterprise Feature Access 25-57
Extension Mobility 19-14
gateways 13-7
hardware platforms 8-15
IME-enabled ASA 4-33
Intercompany Media Engine (IME) 5-42
IP Phone Services 19-5
Mobile Connect 25-48
Mobile Voice Access 25-57
music on hold 17-40
network connectivity 8-15
networking layer 2-4
network services 3-4
operations and serviceability layer 27-4
phones 18-54
presence 23-13
requirements 5-5
servers 8-6
SIP trunks 14-18
Survivable Remote Site Telephony (SRST) 8-19
trunks 14-45
UnifiedCM 8-17
UnifiedCM Assistant 19-23
Unified Computing System (UCS) 8-23
Unified MeetingPLace 22-32
videoconferencing 22-42
Virtualization Experience Clients (VXC) 24-35
voice services 5-14
WebDialer 19-39
WebEx 22-9
wireless LAN 3-61
high-density analog interface modules 18-4
high-performance servers 8-6
history of
calls 23-8
revisions xl
this document xl
HMS 22-15
holdee 17-23
holder 17-23
hold time 13-2
hosted virtual desktop (HVD) 24-35
Hot Standby Router Protocol (HSRP) 3-10, 5-26, 8-37, 22-42
how to use this document 1-6
hub-and-spoke topology 3-3, 3-37, 9-131, 11-15, 11-70
hunt
groups 9-121
HVD 24-35
I
IBM Cabling System (ICS) 3-15
IBM Lotus Sametime 23-43
IButton 9-86
ICMP 13-17
ICS 3-15
iDivert 9-120
iLBC codec 14-56
IM 25-109
IME
architecture 5-36
basic (inline) deployment 4-30
bootstrap server 5-35
capcaity planning 29-31
components 5-34
described 5-34
dial plan considerations 9-33
offpath deployment 4-30
proxy 4-29
Immediate Divert (iDivert) 9-120
impairments without QoS 3-20
inbound calls 9-42, 9-49, 13-29, 13-35
incompatibilities 12-26
Informix Dynamic Server (IDS) 5-47
infrastructure (see network infrastructure)
infrastructure gatekeeper 12-26
ingress call admission control 11-29
inline deployment of IME-enabled ASA 4-30
inline power 3-13
instant messaging 23-17, 23-27, 23-29, 23-31, 24-21, 24-24, 25-109
Integrated Services (IntServ) model 11-25, 11-33
Integrated Services/Differentiated Services (IntServ/DiffServ) model 11-27, 11-33
Integrated Services Router (ISR) 17-35, 21-30
integrations with Cisco Unity 21-38
Intelligent Bridge Selection 12-19, 12-20, 17-8
Intelligent Session Control 25-60
interactive voice response (IVR) 5-10, 12-24, 12-43
intercluster trunks
gatekeeper controlled 14-44
non-gatekeeper controlled 14-38
Intercompany Media Engine (IME)
architecture 5-36
basic (inline) deployment 4-30
bootstrap server 5-35
capacity planning 29-31
components 5-34
described 5-34
dial plan considerations 9-33
offpath deployment 4-30
proxy 4-29
interface modules 18-4
interface types for 911 calls 10-5
interference to wireless communications 3-66
international calls 9-90
international dialing 9-69
Internet Control Message Protocol (ICMP) 13-17
interoperability 8-44, 8-48, 8-52, 11-61, 11-95, 12-44
Intra-Cluster Communication Signaling (ICCS) 5-47, 5-51, 8-11
introduction 1-1
Intrusion Detection System (IDS) 4-35
IntServ/DiffServ model 11-27, 11-33
IOS
calling privileges 9-140
classes of service 9-71
digit manipulation 9-142
Gatekeeper 12-25
minimum release required 18-5
software MTP 17-19
IP/H.323 feature set 8-37
IP/VC 3500 Series Video Gateways 13-27
IP addresses
security 4-5
IP Communicator 12-43, 18-21, 18-44, 18-55
IP Conference Station 18-29, 18-40
iPhone 25-66, 25-74, 25-78, 25-79, 25-88
IPIVR 12-43
iPlanet Directory Server 16-10, 16-15
IPMA 19-19
IP Manager Assistant (IPMA) 19-19
IP Phone Messenger (IPPM) 24-29
IP phones 18-8
IP Phone Services 19-2
IPPM 24-29
IP Security Protocol (IPSec) 5-13, 5-26
IP Telephony 1-1
IPv6
security 4-6
with Cisco Unified Provisioning Manager (UnifiedPM) 28-19
with Cisco Unity Connection 21-44
IP Video Telephony
components 12-2
security 4-19
IP VOICE feature set 8-44
IP Voice Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-28
J
Jabber 25-66, 25-75, 25-78, 25-79
K
Key Press Markup Language (KPML) 9-5, 9-81, 9-83, 17-13
L
LAN infrastructure 3-4
Layer 3 3-4
layers of security 4-4
LBR 17-41
LCR 13-33
LDAP 8-11, 16-1, 24-4, 24-5, 25-92, 25-109
LDN 10-6
learned routes 5-36
lease times for DHCP 3-26
least-cost routing (LCR) 13-33
licenses 23-18
Lightweight Access Point Protocol (LWAPP) 3-58
Lightweight Directory Access Protocol (LDAP) 8-11, 16-1
Lightweight Directory Services 16-18
Limit Client Power setting on access points 3-67
line/device approach to classes of service 9-58, 25-23
line appearances 3-54
line group devices 9-124
line groups 9-78, 9-121, 9-122
line speed mismatch 3-45
link efficiency 3-43
link fragmentation and interleaving (LFI) 3-40, 3-43, 3-44
Link Loss Type 14-56
listed directory number (LDN) 10-6
Live Communications Server 2005 23-41
LMHOSTS file 3-23
load balancing 3-33, 8-22, 14-45, 14-55
lobby phone security 4-39
local dialing area 9-111
Local Eexchange Carrier (LEC) 10-3
local exchange carrier (LEC) 10-3, 10-13
local failover deployment model 5-49
localization of calling party number 9-20
localized call egress 9-20
localized call ingress 9-16
local route group 9-13
Location Confirm (LCF) 8-41, 9-134
Location Reject (LRJ) 9-134
Location Request (LRQ) 8-41, 9-134
locations
for video endpoints 11-97
maxiumum number 29-19
RSVP-enabled 11-38
settings 11-14
topology-aware 12-8
logical partitioning 9-15, 9-125
lossy, Link Loss Type 14-56
low bit-rate (LBR) codecs 17-41
low-density analog interface modules 18-4
low-latency queuing (LLQ) 3-40, 3-41
LRJ 9-134
LRQ blast 8-41
LWAPP 3-58
M
MAC address 4-8
Manager Assistant 12-42
manager IP phones 18-12
manipulation of digits 9-107, 9-142
Master Street Address Guide (MSAG) 10-3
maximum sessions per RSVP Agent 11-41
maximum simultaneous calls 29-4
MC 12-16
MCP 26-6
MCU
capacity and sizing 12-23
configuration 12-33
for videoconferencing 22-37
for video telephony 12-2, 12-16
high availability 22-43
with H.323 or SIP 12-21
with Skinny Client Control Protocol (SCCP) 12-18
zone prefixes 12-37
zones 12-37
Mean Opinion Score (MOS) 28-8
Media Capture Platform (MCP) 26-6
media for Cisco Unified Client Services Framework 24-6
Media Gateway Control Protocol (MGCP) 12-3, 13-10, 13-25
media resource group (MRG) 11-40, 12-19, 17-39
media resource group list (MRGL) 11-40, 12-19, 17-39
Media Resource Manager (MRM) 17-2
media resources
architecture 17-2
capacity planning 17-34, 29-28
cascading 29-42
deployment models 17-41
described 17-1
design guidelines 17-39
for local failover 5-55
hardware and software capacities 17-34
hardware server 29-41
high availability 17-39, 17-40
PVDM 17-34
PVDM3 17-35
security 4-34
server 8-10
voice quality 17-43
MediaSense 26-6
media server 22-15
Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-28
media termination point (MTP)
conference bridges 17-18
described 17-12
in multisite deployment model 5-25
types 17-19
uses 14-57
with H.323 trunk 14-50
MeetingPlace 12-44, 22-13, 25-98
MeetingPlace Express Media Server (EMS) 22-15
memory usage 29-7
Message Waiting Indicator (MWI) 21-24
messaging
bandwidth management 21-34
centralized 21-6, 21-8, 21-15, 21-23
Cisco Unity 21-1
combined deployment models 21-14
deployment models 21-5
distributed 21-6, 21-11, 21-17
redundancy 21-18
system components 21-3
Microsoft Active Directory (AD) 16-10, 16-14, 16-16, 16-21
Microsoft Active Directory Application Mode (ADAM) 16-11, 16-26
Microsoft Communications Server 23-41
Microsoft Exchange 25-99
Microsoft Office Communicator 23-41, 24-1, 24-26
Microsoft ViewMail for Outlook (VMO) 21-6
mid-call fallback 4-31
mid-call features 4-31, 25-43, 25-72
migration
from static locations to RSVP call admission control 11-45
to IP Telephony 6-1
MISTP 3-5
mixed call processing deployments 11-90
mixed-mode operation 3-34
MLP 3-40
MLPP 17-20
MLTS 10-2
Mobile Communicator 24-2, 25-87
Mobile Connect
architecture 25-48
desk phone pickup 25-41
functionality 25-40
redundancy 25-48
remote destination phone pickup 25-42
voicemail 25-46
Mobile Voice Access
access numbers 25-55
architecture 25-56
functionality 25-50
hairpinning 25-51
IVR VoiceXML gateway 25-50
number blocking 25-54
redundancy 25-57
Mobility
applications 25-1
guidelines for deploying 25-62
integration with presence 23-36
Proxy 4-29
softkey method of call hand-out 25-76
modeling of computer systems 29-6
models for deployments (see deployment models)
models for PSTN connections 14-62
modem
features supported 13-25
gateway support for 13-9, 13-23
pass-through mode 13-23
platforms supported 13-25
protocols supported 13-25
relay mode 13-23
upspeed 13-23
V.34 13-25
V.90 13-25
MOS 28-8
moves, adds, and changes 10-7
MPLS 3-36, 3-40, 5-13, 5-26, 11-11, 11-78
MRM 17-2
MSAG 10-3
MTP
conference bridges 17-18
described 17-12
hardware resources 17-19
in multisite deployment model 5-25
software resources 17-19
types 17-19
uses 14-57
with H.323 trunk 14-50
multicast music on hold 17-22, 17-27, 17-30, 17-44, 17-46, 17-50
multicast traffic on WLAN 3-66
multichannel support 26-5
multi-cluster deployment 23-21
multi-forest LDAP synchronization 16-18
Multilevel Precedence Preemption (MLPP) 17-20
multi-line telephone system (MLTS) 10-2
Multilink Point-to-Point Protocol (MLP) 3-40
Multimedia Conference Manager (MCM) 8-37, 12-25, 14-54
multipath distortion 3-66
multiple clusters for Cisco Unity 21-38
Multiple Instance Spanning Tree Protocol (MISTP) 3-5
multiple UnifiedCM servers 21-23
multipoint conferencing 12-16
Multipoint Controller (MC) 12-16
Multipoint Control Unit (MCU)
capacity and sizing 12-23
configuration 12-33
for video telephony 12-2, 12-16
high availability 22-37, 22-43
with H.323 or SIP 12-21
with Skinny Client Control Protocol (SCCP) 12-18
Multipoint Processor (MP) 12-16, 12-17
Multiprotocol Label Switching (MPLS) 3-36, 3-40, 5-13, 5-26, 11-11, 11-78
multisite deployment model
with centralized call processing 5-10, 9-76, 17-41, 17-49, 26-7, 28-25
with distributed call processing 5-24, 9-77, 17-42, 17-52, 26-8, 28-26
multisite dial plan 9-35
music on hold (MoH) 5-55, 17-21, 29-29
N
NAM 28-11
Named Service Event (NSE) 13-25
Named Telephony Event (NTE) 13-11, 17-13
National Emergency Number Association (NENA) 10-10, 10-22
native interoperability for video 11-95
native transcoding with Cisco Unity 21-35
Netscape Directory Server 16-10, 16-15
Network Analysis Module (NAM) 28-11
network hold 17-24
network infrastructure
access layer 3-5
core layer 3-12
distribution layer 3-10
high availability 3-4
LAN 3-4
network management 28-3
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-5
voice over wireless LAN (WLAN) 25-68
WAN 3-36
wireless LAN 25-68
WLAN 3-57
network management 26-16, 28-1
network services 3-23
Network Time Protocol (NTP) 3-35
network virtualization 4-41
new for this release xxxix
Nexus 1000V Switch 3-21
NIC teaming 8-16
NM-HD-1V/2V/2VE module 17-7, 17-11, 17-19
NM-HDV2 module 17-7, 17-11, 17-19
Nokia Call Connect 25-80
non +E.164 directory numbers 9-68
non-fallback mode 17-50
non-gatekeeper controlled H.323 client 12-28, 12-29, 12-33
non-gatekeeper controlled intercluster trunks 14-38
normalization of calling party numbers 14-26
notational conventions xlii
NPA 9-109
NSE 13-25
NTP 3-35
number blocking 25-54
Numbering Plan Area (NPA) 9-109
number of digits dialed 9-8
number transformations 9-14
O
Office Communications Server 2007 23-41
off-net dialing 9-6
offpath deployment of IME-enabled ASA 4-30
on-net dialing 9-6, 9-8, 9-10, 9-40, 9-43
open authentication 18-24, 18-25
Open Recording Architecture (ORA) 26-6
Open Shortest Path First (OSPF) 4-26
Open Virtualization Archives (OVA) 8-26, 8-31
operations and serviceability layer 1-5, 27-1
Option 150 3-25
ORA 26-6
OSPF 4-26
outbound calls 9-42, 9-46, 13-31, 13-36, 14-55
Outlook Web Access Calendar 23-33
overlap
receiving 9-91
sending 9-91
overlapping
channels 3-65
extensions 9-7
oversubscription of a link 3-46
P
PAC 18-24
packets
headers 3-48
jitter 5-46
packets per second (pps) 13-5
parallel cutover 6-2
parameters
clusterwide 11-43
for Device Mobility 25-19
partitioned addressing 9-38, 25-27
partitions 9-15, 9-61, 9-101, 9-125
passive-interface command 3-12
pass-through codec 11-42
pattern recognition in dialing 9-5, 9-52
PC
Access to Voice VLAN 18-30
PEAP 18-24
performance
call rate 8-1
designing for 29-5
modeling 29-6
of call processing servers 8-26
of Extension Mobility 19-16
of presence servers 23-17
of UnifiedCM Assistant 19-25
of WebDialer 19-40
overload on gateways 13-5, 29-36
quantitative analysis 29-6
tuning of gateways 13-5, 29-36
Per-Port/Per-VLAN ACLs 18-51
persistent chat 23-31
Personal Communicator 18-21, 18-44, 24-1, 24-10
phased migration 6-2
Phone Proxy 4-28
phones
3900 Series 18-9
6901 18-9
6911 18-9
7902G 18-9
7905G 18-9
7906G 18-9
7910G 18-10
7910G+SW 18-10
7911G 18-10
7912G 18-10
7914 Expansion Module 18-15
7915 Expansion Module 18-15
7916 Expansion Module 18-15
7931G 18-11
7940G 18-11
7941G 18-11
7941G-GE 18-11
7942G 18-12
7945G 18-12
7960G 18-12
7961G 18-13
7961G-GE 18-13
7962G 18-13
7965G 18-13
7970G 18-14
7971G-GE 18-14
7975G 18-15
7985G IP Video Phone 18-33, 18-34, 18-50
8900 Series 18-13, 18-16, 18-33, 18-34
9900 Series 18-16, 18-33, 18-34
9951 18-15
9971 18-15
applications 18-18
Attendant Console 19-42
authentication and encryption 4-20
basic models 18-8
business models 18-10
call pickup at desk phone 25-41
capacity planning 18-54
CiscoE20 Video Phone 18-34
configuration 18-27
design considerations 18-55
desktop IP models 18-8
dialed pattern recognition 9-52
energy conservation 3-13
executive models 18-14
Extension Mobility 19-7
features 18-55
firmware upgrades 18-16
high availability 18-54
IP Phone Services 19-2
manager models 18-12
mid-call features 25-43
PC port 4-17
Power Save mode 3-14
Power Save Plus mode 3-14
QoS 18-40
remote destination call pickup 25-42
SCCP 9-80
services 19-2
settings 4-19
Type-A 9-81
Type-B 9-83
Unified Communications Manager Assistant 19-19
video 18-34
video support 18-19, 18-23, 18-33
video telephony 18-48
web access 4-19
WebDialer 19-32
wireless interface 18-17
Wireless IP Phone 7921G 18-23
Wireless IP Phone 7925G 18-23
Wireless IP Phone 7925G-EX 18-23
Wireless IP Phone 7926G 18-23
with Cisco Unified Video Advantage 12-2
with CiscoUnifiedVideoAdvantage 18-30
Phone Systems for Cisco Unity Connection 21-38
physical security 4-5
pilot number for hunt lists 9-78, 9-121, 9-122
ping utility 5-48
PKI 18-24
plain old telephone service (POTS) 10-7
policy
for network security 4-3
for presence 23-8
polling model 23-39
PortFast 3-7
ports
access 4-10
enable/disable 18-30
for call signaling 13-36
for CiscoUnifiedVideoAdvantage 18-48
for integration of Cisco Unity with UnifiedCM 21-41, 21-43
on the IP phone 4-17
PC connection 18-30
security 4-8
POTS 10-7
Power over Ethernet (PoE) 3-13, 18-18, 24-33
Power Save mode 3-14
Power Save Plus mode 3-14
precedence settings for network traffic 3-4, 3-41
preconditions 11-50
preface xxxix
prefixes
for access code 9-109
gateway 12-35
MCU 12-34
presence
calendar integration 23-32
call history 23-8
capacity planning 29-45
Cisco IP Phone Messenger (IPPM) 24-29
clustering over the WAN 23-22
clusters 23-10
components 23-3
deployment models 23-14, 23-18
end user 23-4
Exchange Web Services Calendar integration 23-35
for direct connect mobile clients 25-109
groups 23-8
guidelines 23-9
IBM Lotus Sametime 23-43
instant messaging storage requirements 23-31
integration with third-party applications 23-41
interactions between components 23-18
licensing of users 23-18
message archiving and compliance 23-30
Microsoft Communications Server 23-41
migration 23-28
mobility integration 23-36
Outlook Web Access Calendar integration 23-33
policy 23-8
polling model 23-39
presentity 23-3
protocol interfaces 23-39
proxy feature 4-29
real-time eventing model 23-38
SCCP 23-7
server guidelines 23-40
server performance 23-17
server policy 23-28
server redundancy 23-13
servers 23-9
server synchronization 23-10
SIP 23-5
speed dial 23-7
SUBSCRIBE calling search space 23-8
synchronization of servers 23-10
Third-Party Open API 23-38
UnifiedCM 23-5
with Cisco Unified Mobile Communicator 25-97
presentity 23-3
preservation of calls 13-15
PRI 10-6
primary extension 23-4
Primary Rate Interface (PRI) 10-6
Prime compliance 28-1
prioritization of traffic 3-41
priority, urgent 9-91
Priority Queue 11-36
Private Internet Exchange (PIX) 4-24, 4-35
Private Switch ALI 10-3
privileges for making calls 9-101, 9-140
problems, reporting xli
product security xli
progress_ind alert enable 8 command 10-14
propagation of database 8-11
Protected Access Credential (PAC) 18-24
Protected Extensible Authentication Protocol (PEAP) 18-24
Protocol Auto Detect 14-53
protocols
CAPWP 3-58
CHAP 18-24
EAP-TLS 18-24
features supported 12-4
for SIP trunks 14-24
GKTMP 14-54
GLBP 3-10
H.323 4-36, 8-44, 9-71, 9-128, 12-3, 12-21, 12-28, 13-10, 13-25, 14-3, 14-36, 14-50, 18-52
JTAPI 12-3
LWAPP 3-58
MISTP 3-5
MLP 3-40
MPLS 11-11
NTP 3-35
PEAP 18-24
RCP 4-14
RIP 4-26
routing 3-12
RSVP 3-37, 11-7, 11-17, 11-105, 12-8
SCCP 9-5, 9-80, 12-3, 12-18, 13-10, 13-25, 17-14, 17-27, 18-35, 23-7
SDP 14-20
SIMPLE 23-9
SIP 5-26, 8-48, 9-5, 9-52, 9-81, 9-83, 9-84, 12-3, 13-11, 13-17, 14-3, 14-6, 14-7, 17-20, 17-30, 18-38, 18-52, 23-5
SMTP 21-30
SNMP 10-7
SOAP 23-10
STP 3-7
TAPI 12-3
VPIM 21-30
VRRP 3-10
provisioning
H.320 gateways 12-34
H.323 clients 12-28
MCUs 12-33
servers 8-26
proxy
Cisco Unified SIP Proxy 14-61
for gatekeeper 8-37, 12-36, 12-37, 12-38
line mode with UnifiedCM Assistant 19-19
Proxy feature for Cisco ASA5500 Series appliances 4-27
PSTN
911 calls 10-2
access to remote sites 5-13, 5-26
connection models 14-62
destination number 9-108
mid-call fallback 4-31
trunks 14-58
voice over the PSTN (VoPSTN) 5-20
public key infrastructure (PKI) 18-24
public safety answering point (PSAP) 10-2, 10-11, 10-16
Public Switched Telephone Network (PSTN) 5-13, 5-26, 9-108, 10-2, 13-3, 14-58
purpose-built appliance 8-6
PVDM 17-34
PVDM3 17-35
Q
QBSS-Differential Threshold 18-27
QCIF 18-36
QoS
configuration examples 18-39
for Cisco Unified Computing System (UCS) 3-20
for contact center 26-12
for LAN 3-16
for music on hold 17-47
for security 4-21
for UnifiedCM Assistant 19-31
for wireless LAN 3-69
RSVP 11-24
QoS Basic Service Set (QBSS) 3-68, 3-71, 18-27, 18-28
Quality of Service (QoS)
configuration examples 18-39
for Cisco Unified Computing System (UCS) 3-20
for contact center 26-12
for LAN 3-16
for music on hold 17-47
for security 4-21
for UnifiedCM Assistant 19-31
for wireless LAN 3-69
RSVP 11-24
quality of voice transmissions 17-43
Quarter Common Intermediate Format (QCIF) 18-36
queue depth 3-55
queuing of voice traffic 3-19, 3-70
Quick Buffer Encoding (QBE) 8-32, 21-24
quiescent traffic 3-56
R
radio frequency (RF) 18-24
Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7
RAS 9-131, 11-15, 12-25, 14-45
RASAggregator trunk 12-28, 12-32, 12-33
Rate Matching (RM) module 12-16, 12-18
rate of error 5-49
RBOC 10-3
RCF 12-39
RCP 4-14
RDNIS 21-9
real-time eventing model 23-38
Real Time Monitoring Tool (RTMT) 16-2
Real-Time Transport Protocol (RTP) 5-26, 12-3
recognition of dialed patterns 9-52
recording and silent monitoring 26-6
recording server 22-44
Redirected Dialed Number Information Service (RDNIS) 21-9
Redirector servlet 19-34
redundancy
call processing 8-17
cluster configurations 8-19
Extension Mobility 19-14
for messaging 21-18
for Mobile Connect 25-48
for Mobile Voice Access 25-57
for presence servers 23-13
for remote sites 5-14
for trunks 14-45
for UnifiedCM Assistant 19-23
gatekeeper 8-38
gateway support for 13-9, 13-15
IP Phone Services 19-5
load balancing 8-22
TFTP services 3-33
WebDialer 19-39
Regional Bell Operating Company (RBOC) 10-3
regions
for video telephony 12-5, 12-7
maximum number 29-19
settings 11-14
Registration Admission Status (RAS) 9-131, 11-15, 12-25, 14-45
Registration Confirm (RCF) 12-39
registration of RSVP Agent 11-41
Registration Request (RRQ) 12-39
related documentation xxxix
Relative Signal Strength Indicator (RSSI) 18-27
releases of software xxxix
Remote Copy Protocol (RCP) 4-14
remote destination
caller ID matching 25-55
profile 25-58
remote failover deployment model 5-55
Remote Monitoring (RMON) 28-11
remote site survivability 5-14
re-packetization of a stream 17-12
replication of database 8-11
Representational State Transfer (REST) 23-38
request for bandwidth 14-54
rerouting calling search space 25-58
resolution of addresses 9-133, 9-134
Resource Reservation Protocol (RSVP) 3-37, 11-7, 11-17, 11-105, 12-8
REST 23-38
restrictions for
Extension Mobility 19-17
IP Phone Services 19-7
UnifiedCM Assistant 19-27
WebDialer 19-41
Retry Video Call as Audio 12-10
reverse callback 25-93
revision history xl
RF 18-24
rich-media conferencing 1-1
RIP 4-26
RJ-45 3-15
RMON 28-11
Roaming Sensitive Settings 25-19
rogue
DHCP server 4-11
network extensions 4-10
roles
in the network infrastructure 3-3
of a gatekeeper 12-26
rollover of channels 13-34
root guard 3-7
round-trip time (RTT) 5-48, 5-51
Route/Switch Processor (RSP) 13-23
Routed Access Layer 3-7
routed ASA firewall 4-26
routers
access control list (ACL) 4-23
branch office 17-50
flash 17-50
roles and features 3-3
RSVP 11-24
selective for E911 10-4
routes
filters 9-90
group devices 9-96
lists 9-93
selection of 9-111
routing
calling line ID 9-91
calls 9-87, 9-128, 9-131, 25-69
digit manipulation 9-91
inbound calls 13-29
least-cost 13-33
outbound calls 13-31
protocols 3-12
time-of-day (ToD) 9-124
routing calls 25-105
Routing Information Protocol (RIP) 4-26
RRQ 12-39
RSP 13-23
RSSI 18-27
RSSI-Differential Threshold 18-27
RSVP 11-105
Agent 11-120
asymmetric link 11-30
bundled interfaces 11-32
call admission control 11-7, 11-29
described 11-17
dual-attached Content Engine (CE) 11-30
end-to-end 11-63
flexible bandwidth interfaces 11-32
in Session Management Edition (SME) deployments 11-120
locations enabled for RSVP 11-38, 12-8
policy 11-43
SIP Preconditions 11-63, 11-66
SIP preconditions 11-50
VPN Tunnel 11-32
WAN infrastructure 3-37
S
SaaS 22-5
SAF
architecture 5-64
autonomous systems 3-78
call admission control 11-67
Client 3-75
dial plan 9-24
Forwarder 3-73
security 4-36
split horizon 3-79
sampling time 13-5
scalability of
gatekeepers 12-26
IP Phone Services 19-7
UnifiedCM 8-1
scavenger class traffic 3-43
SCCP
dialed pattern recognition 9-5
DTMF signaling 17-14
fax and modem support 13-25
gateway support for 13-10
MCU resources 12-18
music on hold (MoH) 17-27
phones 9-80
presence 23-7
user input on phones 9-80
schema 16-1
SDK 16-3
SDP 14-20
search base for directories 16-12
Section 255 5-63
Section 508 5-63
Secure RTP (SRTP) 14-24
secure text messaging 25-99
security
access control list (ACL) 4-22, 4-23
Cisco Security Agent 4-38
Cisco Unified Border Element 4-36
conferences 17-9
configuration example 4-39
data center 4-33
DHCP Snooping 4-11
DHCP starvation attack 4-13
directories 16-15
Extension Mobility 19-13
for Cisco products xli
gateways 4-34
infrastructure 4-5
Intercompany Media Engine (IME) 5-45
intracluster communications 8-13
IPv6 addressing 4-6
layers 4-4
lobby phone example 4-39
MAC CAM flooding 4-8
media resources 4-34
PC port on the phone 4-17
phones 4-17
phone settings 4-19
physical access 4-5
policy 4-3
QoS 4-21
rogue network extensions 4-10
Service Advertisement Framework (SAF) 4-36
switch port 4-8
Video Capabilities 4-19
voice VLAN 4-18
VPN clients 4-21
web access 4-19
WebEx 24-20
Security Agent 4-38
Security Enhanced Linux (SELinux) 4-39
selecting the proper route 9-111
SELinux 4-39
separate integrations for Cisco Unity 21-38
Sequenced Routing Update Protocol (SRTP) 3-48
sequential LRQs 8-41
servers
co-located 3-26
co-resident DHCP 3-28
co-resident MoH 17-36
CTI Manager 8-23
data center 3-12
farm 3-12
for DHCP 3-28
for media resources 17-1
for music on hold 17-36
for presence 23-9
for UnifiedCM 8-6
high availability 8-6
high-performance 8-6
multiple UnifiedCM servers 21-23
redundancy 23-13
synchronization of 23-10
types 8-6
Service Advertisement Framework (SAF)
architecture 5-64
autonomous systems 3-78
call admission control 11-67
Client 3-75
dial plan 9-24
Forwarder 3-73
security 4-36
split horizon 3-79
Service Inter-Working (SIW) 3-40, 5-13, 5-26
services
for IP phones 19-2
prefix 12-22, 12-34, 12-35, 13-31
supplementary 13-9
template 12-22
within a cluster 8-8
service set identifier (SSID) 3-64, 3-67
servlet for
Redirector 19-34
WebDialer 19-33
Session Description Protocol (SDP) 14-20
Session Initiation Protocol (SIP) 8-48
annunciator 17-20
delayed offer 14-20
dialed pattern recognition 9-5
early offer 14-20
for distributed call processing 5-26
gateways 13-17
gateway support for 13-11
music on hold (MoH) 17-30
presence 23-5
Type-A phones 9-81
Type-B phones 9-83
Session Management Edition (SME) 5-26, 5-28, 11-110, 29-30
settings for IP phones 4-19
SG3 13-22
shaping traffic 3-45
shared
key authentication 18-25
line mode with UnifiedCM Assistant 19-20
T.120 applications 12-44
shielded twisted-pair (STP) 3-15
signaling encryption 3-53, 3-54
silent monitoring and recording 26-6
SIMPLE 23-9
Simple Mail Transfer Protocol (SMTP) 21-30
Simple Network Management Protocol (SNMP) 10-7
Simple Object Access Protocol (SOAP) 23-10
single-cluster deployment 23-18
single data center 4-42
Single Number Reach (see Mobile Connect)
single sign-on 4-38
single site
deployment model 5-8, 17-41, 17-49, 26-6, 28-23
messaging model 21-6
SIP 8-48
annunciator 17-20
calling party number normalization 14-26
delayed offer 14-20
design considerations 14-27
dialed pattern recognition 9-5
DTMF Relay 17-14
Early Offer 14-20
for distributed call processing 5-26
gateways 13-17
gateway support for 13-11
high availability of trunks 14-18
MTP requirements 17-15
music on hold (MoH) 17-30
presence 23-5
route pattern 9-93
routing requests 9-100
transport protocols 14-24
Type-A phones 9-81
Type-B phones 9-83
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 23-9
site
survey for wireless network 18-24
site-based design 5-3
sizing
design and deployment considerations 29-1
factors to consider 29-2
MCUs 12-23
UnifiedCM servers 8-26
Skinny Client Control Protocol (SCCP)
dialed pattern recognition 9-5
DTMF signaling 17-14
fax and modem support 13-25
gateway support for 13-10
MCU resources 12-18
music on hold (MoH) 17-27
phones 9-80
presence 23-7
user input on phones 9-80
SMTP 21-30
sn attribute 16-10
SNMP 10-7
snooping 4-11
SOAP 23-10
soft clients 10-16
softphone mode (audio on computer) 18-22, 24-5
software
audio conferencing bridge 17-6
endpoints 18-21
media resource capacities 17-34
MTP resources 17-19
phones 18-55
software as a service (SaaS) 22-5
software-based endpoints 18-44
Software Development Kit (SDK) 16-3
software versions xxxix
Solution Reference Network Design (SRND) xxxix
Sony endpoints 18-35
Spanning Tree Protocol (STP) 3-7
speed dial presence 23-7
split data center 21-20
split horizon 3-79
SRND xxxix
SRST 5-13, 5-14, 5-17, 8-19, 9-77, 10-4, 17-50, 18-19, 21-13
SRTP 3-48
star topology 11-70
static ANI interface 10-11
static locations 11-12
stealth firewall 4-26
storage area networking (SAN) 5-61, 5-62
string length 9-8
subnets 12-38
SUBSCRIBE calling search space 23-8
summary of endpoint gatekeepers 12-40
Sun ONE Directory Server 16-10, 16-15
Super Group3 (SG3) 13-22
supplementary services 8-47, 8-51
for H.323 endpoints 17-17
supported
call types 12-4
survey of wireless network 18-24
Survivable Remote Site Telephony (SRST) 5-13, 5-14, 5-17, 8-19, 9-77, 10-4, 17-50, 18-19, 21-13
Survivable Remote Site Voicemail (SRSV) 5-19, 21-9
switchback 11-41
switches
port security 4-8
roles and features 3-3
switchover 11-41
synchronization of
presence servers 23-10
UnifiedCM database 16-27
synchronous H.323 client 12-29
T
T.120 application sharing 12-44
TAC xli
Tail End Hop Off (TEHO) 9-23, 9-35
Tandberg endpoints
classification of traffic 18-51
TCP/UDP ports 18-48
TCS 12-13
TDM gateways 13-7
technical assistance xli
Technical Assistance Center (TAC) xli
Telecommunications Act 5-63
telephone record and playback (TRaP) 21-6
telephone user interface (TUI) 21-6
TelePresence
deployment models 11-96
Quality of Service (QoS) 11-95, 12-46
RSVP 11-105
templates to define service settings 12-22
Terminal Capabilities Set (TCS) 12-13
termination of calls 17-4
test calls for 911 10-16
Tested Reference Configuration (TRC) 5-58
third-party
SIP phones 18-38
software applications 1-2
video endpoints 18-35
Third-Party Open API 23-38
third-party XMPP clients 24-23, 24-24
third-party XMPP clients and applications 24-2
threshold, differential 18-27
time-of-day (ToD) routing 9-124
timers for call signaling 13-37
time synchronization 3-35, 3-36
Time to Live (TTL) 12-39
TLS proxy 4-28
ToD 9-124
Token Ring 3-15
toll bypass 25-108
topology
for call admission control 11-70
generic 11-84
hub-and-spoke 9-131, 11-15, 11-70
MPLS-based 11-78
star 11-70
two-tier hub-and-spoke 11-74
topology-aware
call admission control 11-7
locations 12-8
topology-unaware call admission control 11-3
TPC 3-65
traditional approach to classes of service 9-54, 25-23
traffic
bursty 13-2
call-related 3-56
classification 3-4, 3-17, 3-70, 18-39, 18-48
contact center traffic patterns 13-3, 13-4, 29-34
engineering 29-12
gateway sizing 13-2
normal business traffic 13-3, 29-34
planning for Unified MeetingPlace 22-36
planning for WebEx 22-10
prioritization 3-41
provisioning for 3-48
PSTN traffic patterns 13-3, 29-33
quiescent 3-56
shaping 3-45
traffic patterns 13-2
video bearer traffic 3-51, 11-35
voice bearer traffic 3-48, 11-35, 29-12
Traffic Specification (TSPEC) 18-27, 18-28
transcoding
Cisco Unity 21-35
described 17-9
hardware resources 17-11
resources 17-11
transformations
caller ID 25-61
of calling and called numbers 9-14
translation of digits
patterns 9-107
voice translation profiles 9-142
Transmit Power Control (TPC) 3-65
transparent ASA firewall 4-26
TRaP 21-6
TRC 5-58
Trivial File Transfer Protocol (TFTP) 3-25, 3-28, 8-8, 8-22
troubleshooting for clustering over the WAN 5-49
trunks
architecture 14-2
capacity planning 14-58
comparing H.323 and SIP 14-3
described 14-1
emergency services 14-57
features supported 14-3
for video calls 12-15
intercluster, gatekeeper controlled 14-44
intercluster, non-gatekeeper controlled 14-38
load balancing 14-45
PSTN 14-58
RASAggregator 12-28, 12-32, 12-33
redundancy 14-45
to service provider network 14-58
transport protocols 14-24
utilization of 28-11
trust 18-39
Trusted Relay Point (TRP) 3-19, 4-43, 17-19
TSpec 11-23
TTL 12-39
TUI 21-6
tuning gateway performance 13-5
Tunneled QSIG 14-54
two-stage dialing 25-53, 25-54, 25-55
two-tier hub-and-spoke topology 11-74
Type-A phones 9-81
Type-B phones 9-83
U
UAC 18-8
UAS 18-8
UCIntegration for Microsoft Office Communicator 24-1
UCS
high availability 8-23
QoS 3-20
virtualized servers 5-58
UDC 3-15
UDLD 3-7
UN 13-11
unicast call flow 17-29, 17-32
unicast music on hold 17-22, 17-27, 17-46
UniDirectional Link Detection (UDLD) 3-7
Unified Analysis Manager 28-21
Unified Border Element 4-36, 9-134, 11-66, 14-58
UnifiedCCE 26-2
UnifiedCCMP 26-5
UnifiedCCX 26-4
Unified Client Services Framework (CSF) 18-22, 24-3
Unified CM
capacity planning 29-18
co-located clusters 11-86
current release xxxix
database synchronization 16-27
different versions in the same cluster 3-34
H.323 14-51
mixed-mode operation 3-34
new for this release xxxix
presence 23-5
sizing tool 8-26
UnifiedCM Assistant 12-42, 19-19, 29-27
UnifiedCME 5-14, 5-17, 5-27, 8-6, 8-29, 8-44, 18-19, 21-13, 29-14
UnifiedCM Express (UnifiedCME) 5-14, 5-27, 8-44, 18-19, 21-13
Unified Communications Integration for Cisco WebEx Connect 24-19
Unified Communications Management Suite 28-1, 29-46
Unified Communications Manager Assistant (Unified CM Assistant) 12-42, 19-19
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-21
Unified Communications Sizing Tool 8-26
Unified Communications System
applications and services layer 1-5, 20-1
architecture 1-3
introduction 1-1
operations and serviceability layer 1-5, 27-1
Unified Computing System (UCS)
fault tolerance 8-16
high availability 8-23
QoS 3-20
virtualized servers 5-58
Unified Contact Center 26-1
Unified Contact Center Enterprise (UnifiedCCE) 26-2
Unified Contact Center Express (UnifiedCCX) 26-4
Unified Contact Center Management Portal (UnifiedCCMP) 26-5
Unified Customer Voice Portal (UnifiedCVP) 26-3
UnifiedCVP 26-3
UnifiedEIM 26-5
Unified E-Mail Interaction Manager (UnifiedEIM) 26-5
Unified Expert Advisor 26-4
UnifiedIC 26-5
Unified Intelligence Center (UnifiedIC) 26-5
Unified IPIVR 12-43
Unified Media Capture Platform 26-6
Unified MeetingPlace 22-13, 25-98, 29-43, 29-44
Unified MeetingPlace Express Media Server (EMS) 22-15
unified messaging (see also messaging) 21-1
Unified Messaging Gateway (UMG) 21-4, 21-30
Unified Mobile Communicator 24-2, 25-87
Unified Mobility 25-1, 25-38, 25-58, 25-79
Unified Operations Manager (UnifiedOM) 28-4, 29-47
Unified Personal Communicator 18-44, 24-1
UnifiedPM 28-16
Unified Provisioning Manager (UnifiedPM) 28-16
Unified Reporting 28-22
Unified Service Monitor (UnifiedSM) 28-8, 29-47
Unified Service Statistics Manager (Unified SSM) 28-14
UnifiedSSM 28-14
Unified Video Advantage
classification of traffic 18-48
QoS recommendations 18-44
Unified Videoconferencing Manager 22-42
Unified Web Interaction Manager (UnifiedWIM) 26-5
UnifiedWIM 26-5
uniform on-net dial plan 9-8, 9-40, 25-26
uninterrupted power supplies (UPS) 3-13
Unity 21-1, 21-8, 21-18, 21-22
Unity Connection 21-8, 21-19, 25-97
Unity Express 21-24
Unity Telephony Integration Manager (UTIM) 21-38, 21-41, 21-43
universal data connector (UDC) 3-15
Unsolicited Notify 17-13
Unsolicited SIP Notify (UN) 13-11
UP 3-70
UplinkFast 3-7
UPS 3-13
upspeed 13-23
Urgent Priority 9-91
URLs for WebDialer 19-38
user agent client (UAC) 18-8
user agent server (UAS) 18-8
User Datagram Protocol (UDP) 3-43, 5-26, 14-45
user hold 17-24
UserID 16-10
user priority (UP) 3-70
users
application users 16-7
classes of service 9-54, 9-58, 9-71
directory search base 16-12
end users 16-7
input on phones 9-80, 9-81, 9-83
User-to-User Information Element (UUIE) 14-53
UUIE 14-53
V
V.34 fax 13-22
V.34 modems 13-25
V.90 modems 13-25
VAD 8-13, 12-16, 13-4, 13-23, 29-35
VAF 3-44
variable length on-net dial plan 9-10, 9-43, 25-27, 25-29
VATS 3-46
versions of software xxxix
VG202 Voice Gateway 18-7
VG204 Voice Gateway 18-7
VG224 Voice Gateway 18-7, 18-39
VG248 Analog Phone Gateway 18-7, 18-39
via-zone gatekeeper 9-134
VIC 18-4
video
call admission control 11-95
capabilities 4-19
conferences 12-19, 12-20, 17-8
deployment models 11-96
described 12-1
enable/disable 18-30
features 1-1
gateways 13-27
Quality of Service (QoS) 11-95, 12-46
support on phones 18-19, 18-23, 18-33
traffic classification 3-18, 18-48
VLAN 4-6
Video Capabilities 4-19
videoconferencing 22-37, 29-44
video telephony (see IP Video Telephony)
ViewMail for Outlook (VMO) 21-6
Virtual Desktop Infrastructure (VDI) 24-34, 24-35
virtualization
Cisco Unity 21-33
Cisco Unity Connection 21-33
Virtualization Experience Client (VXC) 18-37, 24-33
Virtualization Experience Client (VXC) Manager 24-33
Virtualization Experience Infrastructure (VXI) 18-37, 24-33
virtualized servers 5-58
virtual LAN (VLAN) 3-5, 3-64, 18-39
virtual network 4-41
Virtual Private Network (VPN) 4-41, 5-13, 5-26
Virtual Private Network Routing and Forwarding (VRF) 4-41
Virtual Router Redundancy Protocol (VRRP) 3-10
virtual software switches 3-20
virtual tie lines 3-56
VLAN
access control list (ACL) 4-22
number of devices per VLAN 3-5
separate VLANs for voice and data 3-64
video 4-6
VLAN ID 18-39
VMO 21-6
voice
bandwidth requirements 3-43
termination 17-4
translation profiles 9-142
voice/WAN interface card (VWIC) 18-4
voice-activated conference view 12-16, 17-8
voice activity detection (VAD) 8-13, 12-16, 13-4, 13-23, 29-35
Voice-Adaptive Fragmentation (VAF) 3-44
Voice-Adaptive Traffic Shaping (VATS) 3-46
Voice and Video Enabled IPSec VPN (V3PN) 5-13, 5-26
voice interface card (VIC) 18-4
voicemail
Cisco Unity 21-1
Cisco Unity Express 21-24, 21-30
for local failover 5-55
interoperability 21-31
networking 21-30
third-party systems 21-47
unified messaging 21-1
Unified Messaging Gateway (UMG) 21-30
with Mobile Connect 25-46
voice over IP (VoIP) 3-48
voice over the PSTN (VoPSTN) 5-20
Voice Profile for Internet Mail (VPIM) 21-30
voice quality 17-43
voice quality monitoring 28-8, 28-13
voice rtp send-recv command 10-14
voice traffic 29-12
VoIP 3-48
VoPSTN 5-20
VPIM 21-30
VPN Tunnel 11-32
VRF 4-41
VRRP 3-10
vSwitch 3-21
VWIC 18-4
VXC Manager 24-33
W
Wait for Far-End to Send TCS 12-13
WAN
aggregation router 3-3
infrastructure 3-36
web access from IP phone 4-19
WebEx Node for MCS 22-16, 22-35
WebEx site 22-17
weighted fair queuing 3-41
WEP 18-24
what's new for this release
call admission control 11-2
call processing 8-2
collaboration clients and applications 24-2
conferencing 22-2
deployment models 5-1
dial plan 9-2
endpoints 18-2
LDAP directory integration 16-2
media resources 17-2
mobility applications 25-3
network infrastructure 3-4
network management 28-3
Preface xxxix
security 4-2
sizing considerations 29-2
trunks 14-2
UnifiedCM applications 19-2
video telephony 12-2
voice messaging 21-2
white list 24-21
Wi-Fi Multimedia (WMM) 3-70
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-71, 18-27, 18-28
Wi-Fi Protected Access (WPA) 18-25
Wi-Fi Protected Access 2 (WPA2) 18-25
Wi-Fi Protected Access 2 Pre-Shared Key (WPA2-PSK) 18-25
Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) 18-25
wildcard route pattern 9-90
Windows Internet Naming Service (WINS) 3-28
WINS 3-28
Wired Equivalent Privacy (WEP) 18-24
wireless
access points 3-58
interface on Cisco IP Phones 18-17
IP Phone 7925G-EX 18-23
IP Phone 7926G 18-23
LAN 3-57
LAN controller (WLC) 3-59, 3-68
networking solutions 12-46
wireless LAN (WLAN) 3-57
Wireless LAN Services Module (WLSM) 18-27
WLAN infrastructure 3-57
WLSM 18-27
WMM 3-70
WPA 18-25
WPA2 18-25
WPA2-PSK 18-25
WPA-PSK 18-25
WS-SVC-CMM-ACT module 17-7, 17-11
WS-X6624-FXS analog interface module 18-7
X
XML services 12-47
XMPP 25-109
XMPP clients and applications 24-2
Z
zones
clients 12-35
configuration on gatekeeper 12-35
for gatekeepers 11-15
H.320 gateways 12-38
MCU 12-37
subnets 12-38