Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AA 49-8

AAR

configuring 9-1

admission control

implementing with locations 11-1

analog access gateways and ports

adding 44-14

application profiles 49-6

Attendant Console, Cisco CallManager

hunt groups

configuration settings (table) 24-24

deleting members 24-22

updating members 24-22

viewing members 24-22

overview 24-1

performance monitors 24-30

pilot points, configuring 24-9

starting TCD 24-26

users, configuring 24-3

autogenerated device profiles

configuring directory numbers 42-10

automated alternate routing groups

adding 9-3

configuration settings (table) 9-6

configuring 9-1

deleting 9-5

finding 9-2

updating 9-4

Automated Attendant (AA) 49-8

auto-registration

configuration settings (table) 12-5

configuring 12-1

disabling 12-3

enabling 12-2

reusing auto-registration numbers 12-7

B

browsing

Cisco CallManager 1-2

C

called party

transformations settings 22-23

transformations settings (table) 22-24

calling party

transformations settings 22-19

transformations settings (table) 22-20

calling search spaces

adding 15-3

configuration settings (table) 15-8

configuring 15-1

copying 15-5

deleting 15-6

finding 15-2

updating 15-4

CallManager Attendant Console, Cisco

client configuration settings (table) 24-33

call park

adding a number 31-4

configuration settings (table) 31-6

configuring 31-1

deleting a number 31-5

finding a number 31-1

updating a number 31-4

call pickup

adding a group number 32-4

assigning directory numbers to a group 32-7

configuring 32-1

deleting a group number 32-5

finding a group number 32-2

group configuration settings (table) 32-6

updating a group number 32-4

characters, special

configuring 22-1

described (table) 22-2

Cisco CallManager

adding 3-4

benefits 1-2

browsing into 1-2

component versions 3-11

configuration settings (table) 3-8

configuring 3-1

deleting 3-6

finding 3-1

groups

adding 4-3

configuration overview 4-1

configuration settings (table) 4-8

copying 4-6

deleting 4-7

finding 4-2

updating 4-5

introduction 1-1

key features 1-2

more information 1-4

overview 1-1

server configuration 2-1

updating 3-5

Cisco CallManager Administration Guide

audience xxii

conventions xxiv

organization xxii

purpose xxi

related documentation xxiii

Cisco CallManager Attendant Console

client configuration settings (table) 24-33

hunt groups

configuration settings (table) 24-24

deleting members 24-22

updating members 24-22

viewing members 24-22

overview 24-1

performance monitors 24-30

pilot points, configuring 24-9

starting TCD 24-26

users, configuring 24-3

Cisco IP Phones

adding 45-5

configuration overview 45-1

configuring 45-2

copying existing 45-7

deleting 45-11

directory numbers 45-29

displaying MAC address 45-3

finding and listing 45-28

resetting 45-8

templates, phone button

configuring 47-1

updating 45-10

Cisco IP Phone Services

adding a service 33-4

adding a service parameter 33-8

configuration settings (table) 33-7

configuring 33-1, 45-24

deleting a service 33-6

deleting a service parameter 33-11

dependency records 33-6

finding a service 33-2

parameter settings (table) 33-12

subscribing 45-25

unsubscribing 45-27

updating 45-26

updating a service 33-5

updating a service parameter 33-9

Cisco IP SoftPhone

user information 49-10

Cisco uOne

MWI device, configuring 37-4

Cisco voice mail

adding a new server and ports 36-2

adding ports 35-4

adding ports with the wizard 36-6

configuring 35-1

configuring message waiting 37-1

configuring port wizard 36-1

configuring profile 39-1

copying ports 35-8

deleting ports 35-5

deleting ports with the wizard 36-7

finding a message waiting number 37-1

finding ports 35-2

port configuration settings (table) 35-9

port wizard device information configuration settings 36-3

port wizard pilot number configuration settings 36-3

updating ports 35-7

Cisco voice mail pilot

configuring 38-1, 38-4

deleting 38-4

finding 38-1

CMLocal date/time group 5-1

component versions 3-11

conference bridges

adding a Cisco IOS device 25-10

adding a hardware device 25-7

adding a meet-me number pattern 34-4

adding a software device 25-4

Cisco IOS configuration settings (table) 25-11

configuring 25-1

deleting a conference device 25-13

deleting a meet-me number pattern 34-6

finding 25-2

finding a meet-me number pattern 34-1

hardware configuration settings (table) 25-9

software configuration settings (table) 25-6

updating a conference device 25-12

updating a meet-me number pattern 34-5

updating conference bridge parameters 25-14

conventions xxiv

CTI

find and list CTI route points configuration pane (figure) 41-7

route point configuration pane (figure) 41-2

route points

adding 41-2

configuration settings (table) 41-8

configuring 41-1

deleting 41-4

finding 41-5

modifying 41-3

resetting 41-7

CTI ports

adding 45-5

copying existing 45-7

custom phone button templates

adding 47-4

deleting 47-7

finding 47-2

modifying 47-5

renaming 47-6

updating 47-8

D

date/time groups

adding 5-4

configuration settings (table) 5-7

configuring 5-1

deleting 5-5

finding 5-2

updating 5-5

DDI

configuring 22-5

explained (table) 22-5

defaults

devices

configuration settings (table) 6-3

configuring 6-1

updating 6-1

with non-firmware loads 6-4

dependency records

accessing A-1

buttons A-3

Cisco IP Phone Services 33-6

overview A-1

route filters 16-10

user device profile 42-7

voice-mail pilot numbers 38-4

voice-mail ports 35-5

voice-mail profile 39-3

device defaults

configuration settings (table) 6-3

configuring 6-1

updating 6-1

device pools

adding 8-4

configuration settings (table) 8-8

configuring 8-1

deleting 8-6

finding 8-2

updating 8-5

device profiles

adding a user 42-3

configuring 42-1

configuring directory numbers for autogenerated device profiles 42-10

deleting a user profile 42-7

finding 42-2

updating a user profile 42-6

updating autogenerated profile 42-8

devices

adding 40-1

Cisco IP Phones

configuration overview 45-1

configuring 45-2

configuring 40-1

defining common characteristics 8-1

gatekeepers, configuring 43-1

gateways 44-1

MWI configuration settings (table) 37-5

restarting or resetting 40-2

trunks, configuring 46-1

with non-default firmware loads 6-4

directory numbers

adding 45-30

configuration settings (table) 45-34

configuring 45-29

deleting 45-33

updating 45-31

discard digits instructions (DDI)

configuring 22-5

explained (table) 22-5

document

audience xxii

conventions xxiv

organization xxii

purpose xxi

documentation

related xxiii

Domain Name System (DNS) 2-1

E

E1 PRI ports 44-11

enterprise parameters, configuring 10-1

extension mobility, user information 49-9

external phone number mask 12-6

external route plan wizard

configuring 21-1

confirming the external route plan 21-10

creating an external route plan 21-2

deleting an external route plan 21-12

entering location information 21-5

finishing the external route plan 21-11

generating the external route plan 21-9

providing gateway information 21-7

providing tenant information 21-4

selecting gateways 21-6

setting the routing options 21-2

F

fields

requiring route patterns (table) 22-4

firmware loads, devices with non-default 6-4

FXO ports 44-8

FXS ports 44-6

G

gatekeepers

adding 43-4

configuration settings (table) 43-8

configuring 43-1

deleting 43-5

finding 43-2

modifying 43-6

resetting 43-7

gateways

adding 44-1

analog access configuration settings (table) 44-52

analog access gateway, adding 44-14

Cisco VG224/VG248 analog gateway, adding 44-15

Cisco VG224/VG248 analog ports, adding 44-15

Cisco VG248 configuration settings (table) 44-55

configuration settings (table) 44-17

configuring 44-1

deleting 44-78

E&M port configuration settings (table) 44-63

E1/T1 configuration settings (table) 44-26

finding and listing 44-66

FSX/FXO configuration settings (table) 44-21

ground start port configuration settings (table) 44-62

H.323, adding 44-13

H.323 configuration settings (table) 44-44

ISDN 44-26

loop start port configuration settings (table) 44-60

MGCP

Cisco IOS, adding 44-3

configuration settings (table) 44-18

FXO ports, adding 44-8

FXS ports, adding 44-6

ports, adding 44-6

T1-CAS ports, adding 44-10

T1 PRI or E1 PRI ports, adding 44-11

modifying 44-77

non-IOS, adding 44-11

port configuration settings (table) 44-56

ports, adding 44-14

POTS port configuration settings (table) 44-57

PRI 44-26

providing gateway information using external route plan wizard 21-7

resetting 44-79

restarting 44-79

searching

by calling search space 44-71

by description 44-68

by device name 44-66

by device pool 44-72

by device type 44-75

by directory number 44-69

by route group 44-74

searching by route pattern 44-69

selecting using external route plan wizard 21-6

T1-CAS configuration settings (table) 44-41

updating 44-80

Global Directory

advanced search 50-3

basic search 50-1

LDAP 50-1

overview 50-1

group call pickup

adding a group number 32-4

assigning directory numbers to a group 32-7

configuring 32-1

deleting a group number 32-5

finding a group number 32-2

group configuration settings (table) 32-6

updating a group number 32-4

groups

Cisco CallManager

configuration settings (table) 4-8

configuring 4-1

date/time

configuration settings (table) 5-7

overview 5-1

H

H.323, adding gateways 44-13

hunt groups

configuration settings (table) 24-24

configuring 24-18

deleting members 24-22

updating members 24-22

viewing members 24-22

I

introduction to Cisco CallManager 1-1

IP address 2-1

IP Phones, Cisco

configuration overview 45-1

configuring 45-2

IP Phone Services, Cisco

configuring 45-24

subscribing 45-25

unsubscribing 45-27

updating 45-26

ISDN, gateway configuration 44-26

K

keypad templates, configuring 47-1

L

LDAP parameters 10-1

locations

adding 11-4

configuration settings (table) 11-8

configuring 11-1

deleting 11-5

finding 11-2

resynching bandwidth 11-7

updating 11-5

M

media resource group lists

adding 29-4

configuration settings (table) 29-9

configuring 29-1

copying 29-6

deleting 29-7

finding 29-2

updating 29-5

media resource groups

adding 28-4

configuration settings (table) 28-9

configuring 28-1

copying 28-6

deleting 28-7

finding 28-2

updating 28-5

Media Termination Point (MTP) 26-1

meet-me number patterns

adding 34-4

configuration settings (table) 34-7

configuring 34-1

deleting 34-6

finding 34-1

updating 34-5

MGCP

Cisco IOS, adding 44-3

FXO ports, adding 44-8

FXS ports, adding 44-6

gateways, adding 44-3

non-IOS gateway, adding 44-11

ports, adding 44-6

T1-CAS ports 44-10

T1 PRI or E1 PRI ports, adding 44-11

MTP

adding 26-4

configuring 26-1

deleting 26-7

finding 26-2

updating 26-6

MWI

MWI device configuration settings (table) 37-5

MWI device for uOne 37-4

N

nonstandard softkey templates

adding 48-4

adding application softkeys 48-5

finding 48-1

softkey positions 48-6

number patterns, meet-me

adding 34-4

deleting 34-6

finding 34-1

updating 34-5

O

organization xxii

overview of Cisco CallManager 1-1

P

parameters

configuring 30-1

configuring for a service 30-2

displaying for a service 30-4

enterprise 10-1

LDAP 10-1

partitions

adding 14-3

configuration settings (table) 14-7

configuring 14-1

deleting 14-5

finding 14-1

updating 14-4

phone button templates

adding 47-4

configuration settings (table) 47-5

configuring 47-1

deleting 47-7

finding 47-2

modifying 47-5

renaming 47-6

updating 47-8

phones

adding 45-5

Cisco IP Phone Services

adding a service 33-4

adding a service parameter 33-8

configuration settings (table) 33-7

configuring 33-1

deleting a service 33-6

deleting a service parameter 33-11

finding a service 33-2

updating a service 33-5

updating a service parameter 33-9

Cisco IP Phone services

parameter settings (table) 33-12

configuration pane (figure) 45-6

configuration settings (table) 45-13

copying existing 45-7

deleting 45-11

directory numbers, configuring 45-29

displaying MAC address 45-3

find and list pane (figure)

deleting 45-12

resetting 45-9

finding and listing 45-28

resetting 45-8

updating 45-10

pilot points

configuring 24-9

plugins

configuring 51-1

installing 51-1

ports

adding 35-4

copying 35-8

deleting 35-5

finding 35-2

modifying 44-77

updating 44-80

updating Cisco voice mail 35-7

PRI, gateway configuration 44-26

R

regions

adding 7-3

configuration settings (table) 7-7

configuring 7-1

deleting 7-5

finding 7-1

updating 7-5

related documentation xxiii

route filters

adding 16-4

adding clauses 16-8

configuration settings (table) 16-7

configuring 16-1

copying 16-6

deleting 16-10

dependency records 16-10

finding 16-2

operators

described (table) 16-15

explained 16-14

removing clauses 16-9

tags

described (table) 16-12

explained 16-11

updating 16-5

route groups

adding 17-3

adding devices 17-4

configuration settings (table) 17-9

configuring 17-1

deleting 17-7

finding 17-2

removing devices 17-5

updating 17-6

route lists

adding 18-3

adding route groups 18-4

changing the order of route groups 18-7

configuring 18-1

deleting 18-8

finding 18-2

removing route groups 18-6

route patterns

adding 19-4

configuration settings (table) 19-9

configuring 19-1

copying 19-6

deleting 19-7

fields in Cisco CallManager (table) 22-4

finding 19-2

updating 19-5

wildcards 22-1

route plans

confirming using the external route plan wizard 21-10

deleting using the external route plan wizard 21-12

external route plan wizard 21-1

finishing using the external route plan wizard 21-11

generating using the external route plan wizard 21-9

report

configuring 23-1

viewing in a file 23-4

viewing records 23-2

S

searching using Global Directory 50-1

servers

adding 2-4

configuration settings (table) 2-7

configuring 2-1

deleting 2-5

finding 2-2

updating 2-4

service parameters

configuration window (figure) 30-3

configuring 30-1

adding Cisco IP Phone Services 33-8

deleting Cisco IP Phone Services 33-11

updating Cisco IP Phone Services 33-9

configuring for a service 30-2

displaying for a service 30-4

services

Cisco IP Phone configuration settings (table) 33-7

Cisco IP Phone parameter settings (table) 33-12

configuring

adding Cisco IP Phone Services 33-4

deleting Cisco IP Phone Services 33-6

finding Cisco IP Phone Services 33-2

updating Cisco IP Phone Services 33-5

settings

called party transformations

configuring 22-23

explained (table) 22-24

calling party transformations

configuring 22-19

explained (table) 22-20

configuring 22-1

softkey templates

configuring 48-1

deleting 48-9

renaming 48-8

updating 48-11

special characters

configuring 22-1

described (table) 22-2

explained 22-1

speed dial

configuration settings (table) 45-24

speed-dial buttons

configuring 45-23

SRST

adding 13-3

configuration settings (table) 13-8

configuring 13-1

copying 13-5

deleting 13-6

finding 13-2

updating 13-4

Survivable Remote Site Telephony (SRST)

configuring 13-1

T

T1-CAS ports, adding 44-10

T1 PRI ports 44-11

TCD, starting 24-26

Telephony Call Dispatcher (TCD) 24-26

time zones 5-1

transcoders

configuration settings (table) 27-9

configuring 27-2, 27-4

copying 27-6

deleting 27-8

overview 27-1

updating 27-5

translation patterns

adding 20-4

configuration settings (table) 20-8

configuring 20-1

copying 20-6

deleting 20-7

finding 20-1

updating 20-5

trunks

adding 46-3

configuration settings (table) 46-8

configuring 46-1

deleting 46-4

finding and listing 46-2

modifying 46-6

resetting 46-7

U

uOne, Cisco

MWI device, configuring 37-4

user device profile

dependency records 42-7

user information

adding a user 49-2

application profiles 49-6

associating devices to a user 49-7

Automated Attendant 49-8

changing a PIN 49-6

changing a user password 49-5

configuration settings (table) 49-3, 51-3

extension mobility 49-9

new user overview 49-1

SoftPhone, Cisco IP 49-10

V

versions of Cisco CallManager components 3-11

voice gateways 44-1

voice mail

adding a new server and ports 36-2

adding ports 35-4

adding ports with the wizard 36-6

configuring 35-1

configuring message waiting 37-1

configuring port wizard 36-1

configuring profile 39-1

copying ports 35-8

deleting ports 35-5

deleting ports with the wizard 36-7

finding a message waiting number 37-1

finding ports 35-2

port configuration settings (table) 35-9

port wizard device information configuration settings 36-3

port wizard pilot number configuration settings 36-3

updating ports 35-7

voice mail pilot

configuration settings (table) 38-6

configuring 38-1, 38-4

deleting 38-4

finding 38-1

voice-mail pilot numbers

dependency records 38-4

voice-mail ports

dependency records 35-5

voice-mail profile

dependency records 39-3

voice mail profiles

configuration settings (table) 39-6

copy 39-3

delete 39-3

find 39-2

list 39-2

W

wildcards

described (table) 22-2

for route patterns 22-1