Cisco Unity Connection

Table Of Contents

Release Notes for Cisco Unity Connection Release 1.2(1)

Contents

System Requirements, and Supported Hardware and Software

Compatibility Information

Determining the Software Version

Cisco Unity Connection

Cisco Unity-CM TSP

Cisco Personal Communications Assistant

Related Documentation

New and Changed Requirements and Support—Release 1.2(1)

Additional License Required to Upgrade from Connection 1.1 to Version 1.2

Available Languages for Cisco Unity Connection Components

Cisco Unity-CM TSP Version 8.1(3)

Cisco Unity Connection Documentation

Cisco Unity Connection Integration Guides

FAQ in Cisco Unity Connection Administration and on Cisco Unity Connection Desktop

Feedback Link in Cisco Personal Communications Assistant

Per-Platform Limits

Personal Call Transfer Rules Supported for Integrations with Circuit-Switched Phone Systems Through PIMG Units

Phone System Integrations Qualified for Use with Cisco Unity Connection

Software Qualified for Use on Cisco Unity Connection User Workstations

Utility Updates in the Cisco Unity Tools Depot

Wizard Available for Creating Wallet Cards of Conversations

WAN Connection to Phone Systems Integrated Through PIMG Units

New Functionality—Release 1.2(1)

Cisco Unity Connection Conversation Enhancements

Empty Deleted Items Folder in Voice-Recognition Conversation

Greetings Menu Options in Voice-Recognition Conversation

Recording Greetings in Additional Languages by Phone with a Multilingual System

Send Messages to Public and Private Distribution Lists in Voice-Recognition Conversation

Voice Directory Handler

Voice Recognition Confirmation Confidence Threshold Setting

Changed Functionality—Release 1.2(1)

Interface Changes in Cisco Unity Connection Administration

Message Counts No Longer Truncated in SMS (SMPP) Message Notifications

Message Notifications Show CLID of Caller

Installation and Upgrade Information

Downloading Software for Cisco Unity Connection 1.2(1)

Downloading the Cisco Unity Connection Server Updates Wizard

Downloading the Cisco Unity Connection 1.2(1) DVD Image

Downloading Cisco Unity Connection Languages

Upgrading to Cisco Unity Connection 1.2(1)

Installing Cisco Unity Connection 1.2(1) for the First Time

Caveats

Open Caveats—Release 1.2(1)

Resolved Caveats—Release 1.2(1)

Troubleshooting Information

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Release Notes for Cisco Unity Connection Release 1.2(1)

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Published June 14, 2006

These release notes contain information on downloading software, new and changed support, new and changed functionality, and open and resolved caveats for Cisco Unity Connection Release 1.2(1).

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Note You can use the Cisco Voice Technology Group Subscription tool to be notified by e-mail of any Cisco Unity Connection software updates. To subscribe, go to the Cisco Voice Technology Group Subscription Tool page at http://www.cisco.com/pcgi-bin/Software/Newsbuilder/Builder/VOICE.cgi.

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Contents

These release notes contain the following sections:

•System Requirements, and Supported Hardware and Software

•Related Documentation

•New and Changed Requirements and Support—Release 1.2(1)

•New Functionality—Release 1.2(1)

•Changed Functionality—Release 1.2(1)

•Installation and Upgrade Information

•Caveats

•Troubleshooting Information

•Obtaining Documentation

•Documentation Feedback

•Cisco Product Security Overview

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

System Requirements, and Supported Hardware and Software

Cisco Unity Connection 1.x System Requirements, and Supported Hardware and Software contains the most current information on Connection requirements, and supported hardware and software. The document is on Cisco.com at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity Connection:

•Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

•SCCP Compatibility Matrix: Cisco Unity Connection, the Cisco Unity-CM TSP, Cisco CallManager, and Cisco CallManager Express

•SIP Trunk Compatibility Matrix: Cisco Unity Connection and Cisco CallManager

The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

•Cisco Unity Connection

•Cisco Unity-CM TSP

•Cisco Personal Communications Assistant

Cisco Unity Connection

To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration

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Step 1 In Cisco Unity Connection Administration, scroll to the bottom of the navigation bar.

Step 2 Click About. The Connection version is displayed below "Cisco Unity Connection."

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You can also use the Cisco Unity Connection Server Status utility to determine the version. This is useful when Connection is not running.

To Determine the Cisco Unity Connection Version by Using the Cisco Unity Connection Server Status Utility

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In the Cisco Unity Connection Server Status utility, click the Server Status tab. The Connection version is displayed in the Version field.

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Cisco Unity-CM TSP

To Determine the Cisco Unity-CM TSP Version

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Step 1 Browse to the Windows\System32 directory.

Step 2 Right-click AvSkinny.tsp, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.

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Cisco Personal Communications Assistant

To Determine the Cisco Personal Communications Assistant (PCA) Version

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Step 1 Log on to the Cisco PCA.

Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)

The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.

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Related Documentation

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Cisco Unity Connection Documentation Guide. The document is shipped with Cisco Unity Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.

 

New and Changed Requirements and Support—Release 1.2(1)

This section contains information about new and changed requirements and support in the Cisco Unity Connection Release 1.2(1) time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Additional License Required to Upgrade from Connection 1.1 to Version 1.2

For Cisco Unity Connection version 1.2, a new license tag—LicRegionIsUnrestricted—was added to the Connection license file.

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Caution If you upgrade to Connection 1.2 without having installed a license that includes the new LicRegionIsUnrestricted tag, users will not be able to use English-United States as the language for the Connection 1.2 conversation. In addition, users will not be able to use personal call transfer rules.

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Note that several months ago, Connection 1.1 customers were e-mailed information about getting a license with the additional tag, so you may already have installed a license with the tag.

If you complete the upgrade to Connection 1.2 and a license that includes the LicRegionIsUnrestricted tag has not been installed, and no Connection languages have been installed (other than English-United States, which is installed by default), and one or more Connection language settings were set to English-United States in version 1.1(1), you are alerted to a licensing problem in the following ways:

•During the upgrade, the Cisco Unity Connection Configuration Assistant alerts you that English-United States cannot be used on the system. The Configuration Assistant also alerts you that you must either install a license that allows using English-United States or install one or more Connection languages.

•When you log on to Cisco Unity Connection Administration, the Licensing page displays. You are not allowed to display any other Connection Administration pages.

•Connection logs errors in the Windows application event log.

•After 48 hours, Connection automatically stops taking calls. Thereafter, Connection checks hourly to determine whether the licensing violation has been resolved.

To resolve the licensing problem, install a license that includes the LicRegionIsUnrestricted tag. After you install the license file, you must restart Connection before it will start taking calls again.

If you choose not to install a license file that includes the LicRegionIsUnrestricted tag, you must install one or more Connection languages, change all language settings from English-United States to other languages, and delete all personal call transfer rules. (After you install one or more languages, Connection Administration allows you to display pages other than the Licensing page.)

Until you change the last language setting and delete the last personal call transfer rule, Connection continues to log licensing errors in the Windows application event log and stops taking calls after 48 hours.

All Connection 1.2 demonstration licenses include the LicRegionIsUnrestricted tag, so you can use English-United States on demonstration systems.

To Determine Whether the LicRegionIsUnrestricted License Tag Is Present

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Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Licenses.

Step 2 On the Licenses page, click the name of the first license file.

Step 3 On the View License page, in the File Content box, search for the text LicRegionIsUnrestricted.

Step 4 If you do not find the text in the first file, search all of the other license files listed on the Licenses page.

Step 5 If "LicRegionIsUnrestricted" does not appear in any of the license files, get a license that contains the tag before you begin the upgrade to Connection 1.2.

For more information, send an e-mail to connectionmigration@external.cisco.com.

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Available Languages for Cisco Unity Connection Components

This section lists the languages in which Cisco Unity Connection components are available. Languages added with this release are marked with an asterisk(*).

Cisco Personal Communications Assistant (PCA)

Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Cisco Personal Communications Assistant (PCA) Help

Arabic-Saudi Arabia*, Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Cisco Unity Connection Administration

English-United States

Cisco Unity Connection Administration Help

English-United States

System prompts

Arabic-Saudi Arabia*, Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-Australia, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Text-to-speech engine

Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, English-United Kingdom, French-Canada, French-France, German-Germany, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Voice-recognition engine

English-United States

Product documentation for administrators/installers

English-United States, Japanese-Japan

Product documentation for end users

Arabic-Saudi Arabia*, Chinese-PRC*, Chinese-Taiwan*, Dutch-Netherlands*, English-United States, Italian-Italy*, Japanese-Japan, Spanish-Colombia*, Swedish-Sweden*

Cisco Unity-CM TSP Version 8.1(3)

Cisco Unity-CM TSP 8.1(3) is qualified for use with Cisco Unity Connection version 1.2(1). For information on the Cisco Unity-CM TSP, refer to Release Notes for Cisco Unity-CM TSP Release 8.1(3) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

(The Cisco Unity-CM TSP is used only for the Cisco CallManager and Cisco CallManager Express integrations that use only Skinny Call Control Protocol (SCCP) end points.)

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Note To access the software download page, you must be logged on to Cisco.com as a registered user.

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Cisco Unity Connection Documentation

This section lists new Cisco Unity Connection documentation available with this release.

Cisco Unity Connection Integration Guides

The following Cisco Unity Connection integration guides are available at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html:

•Cisco CallManager Express 3.4 SIP Trunk Integration Guide for Cisco Unity Connection 1.2

•Multiple Phone System Integration Guide for Cisco Unity Connection 1.2

•NEC NEAX 2400 PIMG Integration Guide for Cisco Unity Connection 1.2

•Rolm 9751 PIMG Integration Guide for Cisco Unity Connection 1.2

•Siemens Hicom 300 E (European) PIMG Integration Guide for Cisco Unity Connection 1.2

FAQ in Cisco Unity Connection Administration and on Cisco Unity Connection Desktop

An FAQ document is available from the navigation bar in Cisco Unity Connection Administration and on the desktop of the Cisco Unity Connection server. The FAQ addresses questions often asked by Connection administrators.

Feedback Link in Cisco Personal Communications Assistant

To facilitate collecting feedback about Cisco Unity Connection, a Feedback link is available in the top navigation bar of the Cisco Personal Communications Assistant (PCA). Feedback is submitted directly to the Cisco Unity Connection development team.

To submit feedback, click the Feedback link, enter the information on the form, and click Submit.

Per-Platform Limits

Supported limits for the following components for some Cisco Unity Connection platform overlays have been changed for Connection 1.2:

•Total number of users

•Maximum number of Cisco Personal Communications Assistant (PCA) sessions

•Maximum number of IMAP users (no Cisco Unity Inbox sessions)

•Total available ports

•Voice ports

•Text-to-speech (TTS) ports (TTS sessions)

For individual platform limits, refer to the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.

Personal Call Transfer Rules Supported for Integrations with Circuit-Switched Phone Systems Through PIMG Units

A Cisco Unity Connection system that is integrated with a circuit-switched phone system through PIMG units can use the personal call transfer rules feature.

Phone System Integrations Qualified for Use with Cisco Unity Connection

The following phone system integrations have been qualified for use with Cisco Unity Connection:

•Cisco CallManager Express 3.4 integrated through a SIP trunk.

•NEC NEAX 2400 integrated through digital PIMG units.

•Rolm 9751 v9005 integrated through digital Rolm PIMG units.

•Rolm 9751 v9006 integrated through digital Rolm PIMG units.

•Siemens Hicom 300 E (European) integrated through analog PIMG units.

For the most current list of all supported phone system integrations—including integrations qualified since the release of Cisco Unity Connection version 1.2(1)—refer to the "Supported Phone System Integrations" section of Cisco Unity Connection 1.x System Requirements, and Supported Hardware and Software at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Software Qualified for Use on Cisco Unity Connection User Workstations

Novell Groupwise version 7.0 and later has been qualified for use as an IMAP client on user workstations.

For the most current version combinations of software qualified for use on user workstations—including software qualified since the release of Cisco Unity Connection version 1.2(1)—refer to Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Utility Updates in the Cisco Unity Tools Depot

Updates to utilities in the Cisco Unity Tools Depot are frequently posted between Cisco Unity Connection releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com, and click Sign Up Here.

Most of the utilities in the Tools Depot are also available on the Cisco Unity Tools website (http://ciscounitytools.com). If the Cisco Unity Connection server is connected to the Internet and you run a Tools Depot utility that is available on the Cisco Unity Tools website, the utility automatically checks to see whether an updated version is available. If the Cisco Unity Connection server is not connected to the Internet, we recommend that you check the Cisco Unity Tools website to determine whether a later version of the utility is available.

Some utilities work only with selected versions of Cisco Unity Connection. If a utility does not appear in the Tools Depot, it does not work with the version of Connection currently running.

The Cisco Unity Tools Depot is a collection of utilities that perform a variety of administration, audio management, diagnostic, reporting, and phone system integration functions. To display the Tools Depot, double-click the Cisco Unity Tools Depot icon on the Connection server desktop or click Programs > Unity > Cisco Unity Tools Depot on the Windows Start menu. The left pane of the Tools Depot lists all of the available utilities by category. To display Help for a utility, click the name in the left pane. To run the utility, double-click the name.

Wizard Available for Creating Wallet Cards of Conversations

The Wallet Card wizard in the Custom Key Map utility produces a PDF file of a wallet card that can be printed and given to Cisco Unity Connection users. The templates in the wizard list frequently used menu options and shortcuts for managing messages and personal options by phone; the wizard fills in the applicable touchtone keys based on the Custom Keypad Mapping conversation. The wizard also allows you to customize technical support information and instructions for logging on to Cisco Unity Connection.

The Wallet Card wizard is launched from the Custom Key Map utility in the Cisco Unity Tools Depot. For more information, refer to Custom Key Map Help.

WAN Connection to Phone Systems Integrated Through PIMG Units

Cisco Unity Connection supports connecting across a WAN to a circuit-switched phone system that integrates through PIMG units. The requirements for the WAN connection are:

•For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.

•For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.

•No network devices that implement network address translation (NAT).

•A maximum 200-ms network latency.

New Functionality—Release 1.2(1)

This section contains information about new functionality for Cisco Unity Connection Release 1.2(1) only. Refer to the release notes of the applicable version for information on new functionality in earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 1.2(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.

Cisco Unity Connection Conversation Enhancements

New functionality in the Cisco Unity Connection conversation is described in the following sections:

•Empty Deleted Items Folder in Voice-Recognition Conversation

•Greetings Menu Options in Voice-Recognition Conversation

•Recording Greetings in Additional Languages by Phone with a Multilingual System

•Send Messages to Public and Private Distribution Lists in Voice-Recognition Conversation

•Voice Directory Handler

•Voice Recognition Confirmation Confidence Threshold Setting

Empty Deleted Items Folder in Voice-Recognition Conversation

Connection users with the voice-recognition option can delete all messages in the Deleted Items folder by phone by saying "Empty Deleted Items folder" at the Main menu.

Greetings Menu Options in Voice-Recognition Conversation

Connection users with the voice-recognition option can play, record, enable, and disable their greetings by using voice commands. Table 1 lists new commands for playing and managing greetings.

Table 1 Voice Commands for Managing Greetings 

Action	Voice Command	Key(s)
Hear all greetings	"Play all greetings"	N/A
Hear a specific greeting	"Play <greeting name> greeting"	N/A
Hear the standard greeting	"Play my greeting"	N/A
Record a new greeting	"Record <greeting name> greeting"	N/A
Record the standard greeting	"Record my greeting"	N/A
Use silence instead of a greeting	"Play nothing for my <greeting name> greeting"	N/A
Enable a greeting	"Turn on <greeting name> greeting"	N/A
Disable a greeting	"Turn off <greeting name> greeting"	N/A
Use the system greeting	"Use default <greeting name> greeting"	N/A
Use the system default greeting for the standard greeting	"Use my default greeting"	N/A
Hear Greetings menu Help	"Greetings Help"	N/A

Recording Greetings in Additional Languages by Phone with a Multilingual System

With a Cisco Unity Connection multilingual system, users and administrators have the option of providing greetings in multiple languages when the greeting language for either a user's primary call handler or a system call handler is inherited. For example, if Connection is set up to provide prompts in French and Spanish, it is possible to record the standard greeting in both languages so that Spanish- and French-speaking callers can hear the greeting in their own language.

If a greeting is not recorded in a language the system provides, Connection will play the system default greeting for calls associated with that greeting. Note that this feature is not available with the voice-recognition conversation.

More information is available in the following documentation:

•The "Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings" section in the "Managing Recorded Greetings and Recorded Names" chapter of the Cisco Unity Connection System Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

•The "Recording Greetings in Additional Languages by Phone with a Multilingual System" section in the "Managing Personal Greetings" chapter of the Cisco Unity Connection User Guide at http://www.cisco.com/en/US/products/ps6509/products_user_guide_list.html.

Send Messages to Public and Private Distribution Lists in Voice-Recognition Conversation

Connection users with the voice-recognition option can send messages to public and private distribution lists by phone by saying the name of a distribution list when addressing a message.

Voice Directory Handler

With a Cisco Unity Connection system using the voice-recognition option, administrators can create voice-type directory handlers so that callers can say the first name and last name of a Connection user they want to reach. In addition to searching by first and last names, a voice directory handler includes alternate names in searches.

Connection users listed in the directory are available to outside callers as names that can be reached. System contacts are available only to Connection users logged on to the system, and personal contacts are available only to the Connection users who defined them.

Note that with this type of directory handler, users cannot be reached unless they have a first name and last name, or alternate name specified on the User Basics page in Cisco Unity Connection Administration.

More information is available in the "Managing Directory Handlers" chapter of the Cisco Unity Connection System Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Voice Recognition Confirmation Confidence Threshold Setting

The Voice Recognition Confirmation Confidence Threshold setting allows administrators to adjust the likelihood that Cisco Unity Connection will prompt voice-recognition users to confirm an intended action. When a voice-recognition user chooses to exit the system, send a message, delete a message, or cancel an action, Connection may or may not prompt the user to confirm the action (for example, "Are you sure you want to exit?"), depending on whether the voice command was clearly recognized by the system.

A number of factors can influence how well the voice-recognition system "hears" a voice command: phone line quality, background noise, and how quickly or slowly a user speaks. By adjusting the Voice Recognition Confirmation Confidence Threshold setting, administrators can ensure that Connection prompts users for confirmation as necessary and appropriate for the system.

The range of valid entries for the Voice Recognition Confirmation Confidence Threshold setting is 0 to 100; the default value is 60, which should reliably filter out most errors and provide confirmation when necessary for most systems. The setting is available on the System Settings > Advanced page in Cisco Unity Connection Administration.

Changed Functionality—Release 1.2(1)

This section contains information about changed functionality for Cisco Unity Connection Release 1.2(1) only. Refer to the release notes of the applicable version for information on changed functionality in earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 1.2(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.

Interface Changes in Cisco Unity Connection Administration

The Cisco Unity Connection Administration interface has been changed to improve usability. In the interface, some pages were added or changed, some fields were changed or moved, and some page and field names were changed without changing their basic functionality.

Message Counts No Longer Truncated in SMS (SMPP) Message Notifications

When an SMS message notification exceeds the maximum number of characters allowed and the notification includes message counts, Cisco Unity Connection truncates only the body of the message, and message counts are preserved. (In earlier versions, the content of the notification message was truncated, starting with the message counts.)

Message Notifications Show CLID of Caller

Message notifications to text devices (SMTP, SMS, text pager, or the Cisco Unity Inbox web tool) will include the following additional information when the Include Caller Information check box is checked:

•The Calling Line ID (CLID) or the name, when in the database, of the sender for the new message.

•The name or extension of the senders for all remaining unheard messages.

Installation and Upgrade Information

•Downloading Software for Cisco Unity Connection 1.2(1)

•Upgrading to Cisco Unity Connection 1.2(1)

•Installing Cisco Unity Connection 1.2(1) for the First Time

Downloading Software for Cisco Unity Connection 1.2(1)

This section contains procedures for downloading the Cisco Unity Connection Server Updates wizard (which installs Microsoft updates that are required with Connection), for downloading an image of the Cisco Unity Connection 1.2(1) DVD, and for downloading Connection languages.

Note that disc images available June 14, 2006, are English-United States only. The disc images for all other languages will be available August 11, 2006.

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Caution You cannot install Connection languages for one version of Connection on a server that is running another version of Connection. If you have installed languages other than English-United States on a Connection 1.1 server and you still want to use those languages after you upgrade, you must wait until the languages are available for Connection 1.2 before you upgrade.

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Caution Depending on your license settings, you may not be allowed to use English-United States and, therefore, must install other languages for Connection to function.

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Downloading the Cisco Unity Connection Server Updates Wizard

The Cisco Unity Connection Server Updates wizard installs the latest Microsoft updates that are required with Cisco Unity Connection and the latest version of Cisco Security Agent for Cisco Unity.

For a list of updates that are installed, refer to Software Installed by the Cisco Unity Connection Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

To Download the Cisco Unity Connection Server Updates Wizard

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Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.

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Note To access the software download page, you must be logged on to Cisco.com as a registered user.

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Step 2 Confirm that the computer you are using has sufficient hard disk space for the downloaded file and for the extracted wizard. You will need approximately two times the total of the download file size. (The download file sizes appear on the Cisco Unity Connection Software Download page.)

Step 3 Click the name of the Cisco Unity Connection Server Updates wizard file.

Step 4 Follow the on-screen prompts to complete the download.

Step 5 Extract the Cisco Unity Connection Server Updates wizard to the hard disk:

a. In Windows Explorer, double-click the file.

b. In WinZip, specify the directory to which the wizard will be extracted.

Step 6 Burn a CD for the wizard, and label it "Cisco Unity Connection Server Updates wizard <date>."

If you have a Cisco Unity Connection Server Updates wizard CD shipped from Cisco, set it aside so you do not accidentally use the wrong CD during installation or upgrade.

Step 7 When you are done extracting the wizard, delete the downloaded .exe file to free disk space.

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Downloading the Cisco Unity Connection 1.2(1) DVD Image

To Download the Cisco Unity Connection 1.2(1) DVD Image

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Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.

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Note To access the software download page, you must be logged on to Cisco.com as a registered user.

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Step 2 At the top of the page, under "Documentation and additional downloads are also available," click Cisco Unity Connection 1.2 DVD Images.

Step 3 Fill out the customer registration form, and click Submit.

Step 4 Confirm that the computer you are using has sufficient hard disk space for the downloaded file. (The download file size appears on the Cisco Unity Connection DVD Images Software Download page.)

Step 5 On the Cisco Unity Connection DVD Images Software Download page, click the file name of the applicable image to download, depending on the number of voice messaging ports:

24 voice messaging ports or fewer	Use CiscoUnityConnection1.2.1-LE24ports.iso.
More than 24 voice messaging ports	Use CiscoUnityConnection1.2.1-GT24ports.iso.

Step 6 Follow the on-screen prompts to complete the download.

Step 7 Burn a DVD from the ISO image, and label it "Cisco Unity Connection 1.2(1)." When you burn the DVD, choose the option in the DVD-writing utility to write the disc from an ISO image, sometimes called "burn image." (You cannot install Cisco Unity Connection directly from the ISO image.)

If you want to extract the files directly to a hard disk on the Cisco Unity Connection server, you can use a third-party utility that extracts files from an ISO image.

Step 8 When you are done burning the DVD or extracting the files from the ISO image, delete the downloaded .iso file to free disk space.

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Downloading Cisco Unity Connection Languages

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Caution The version of the languages that you download and install must match the version of Cisco Unity Connection installed, or installing languages will fail.

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To Download Cisco Unity Connection Languages

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Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.

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Note To access the software download page, you must be logged on to Cisco.com as a registered user.

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Step 2 At the top of the page, under "Documentation and additional downloads are also available," click Cisco Unity Connection 1.2 DVD Images.

Step 3 Fill out the customer registration form, and click Submit.

Step 4 Confirm that the computer you are using has sufficient hard disk space for the downloaded files of the language(s) that you want to install. (The download file sizes appear on the Cisco Unity Connection DVD Images Software Download page.)

The file name for each language is CiscoUnityConnection1.2.1<language>.exe, where <language> is the three-letter language abbreviation. The description for each file includes the full name of the language.

Step 5 On the Cisco Unity Connection DVD Images Software Download page, click the name of a file to download.

Step 6 Follow the on-screen prompts to complete the download.

Step 7 Repeat Step 5 and Step 6 for each of the files that you identified in Step 4.

Step 8 Burn a CD or DVD of the downloaded files, and label it "Cisco Unity Connection 1.2(1) Languages."

Step 9 Delete the downloaded files to free disk space.

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Upgrading to Cisco Unity Connection 1.2(1)

For upgrades from Cisco Unity Connection 1.1(1), refer to the "Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version" chapter of the Cisco Unity Connection Reconfiguration and Upgrade Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

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Caution If you upgrade to Connection 1.2 without having installed a license that includes the new LicRegionIsUnrestricted tag, users will not be able to use English-United States as the language for the Connection 1.2 conversation. In addition, users will not be able to use personal call transfer rules. See the "Additional License Required to Upgrade from Connection 1.1 to Version 1.2" section.

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Installing Cisco Unity Connection 1.2(1) for the First Time

For instructions on installing a new Cisco Unity Connection 1.2(1) system, refer to the Cisco Unity Connection Installation Guide, Release 1.x at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Caveats

This section lists Severity 1, 2, and 3 caveats.

You can find the latest caveat information for Cisco Unity Connection version 1.2(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

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Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.

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This section contains caveat information for Cisco Unity Connection Release 1.2(1) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Cisco Unity Connection. Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Open Caveats—Release 1.2(1)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2 Cisco Unity Connection Release 1.2(1) Open Caveats 

Caveat Number	Severity	Component	Description
CSCsb53500	1	database	FS: Sproc priv operation maps not present after upgrade
CSCsd06202	2	admin	Greetings page for Users and Call Handlers not displayed in UC ML
CSCsb40225	2	conversations	MailboxStoreMap table in SQL loses the ServicePassword column
CSCsc64127	2	conversations	LI: Warnings and errors in app log on restart after installing ENX
CSCsc85554	2	conversations	After ENX server restarted, failsafe given on all attempts to call in
CSCsb26805	2	database	Stored procedure performance bad with large #s of objects in directory
CSCsc67469	2	database	CUALS: Wrongly refuse access to csp_SubscriberResetMWI stored proc
CSCsa87932	2	mediamaster	MMC:The Recorded Name is not saved in all pages with recorded name
CSCse08923	2	messaging	CUC 1.1.1 renaming unity connection host causes failsafe message
CSCsb30815	2	ossetup	PCD: PCD install disables the Distributed Transaction Coordinator servic
CSCsc37915	2	patchwizard	CUC1.1(1) ES1 Causes a DEP error after reboot closing CuStatus and .Net
CSCsb15748	2	pca	CPCA: Browser session hangs after auto log-off
CSCsb86311	2	pca	PCTR subscriber, HTTP 500 error when selecting Import Contacts
CSCse22818	2	setup	Unity Connection 1.1 install fails on IBM Xseries 206 server
CSCsb67341	2	telephony	PCA: Switching from Computer to Phone playback causes error
CSCsb71839	2	telephony	CCME, PCTR, Call loop, call not terminated
CSCeg03219	3	admin	Restriction pattern must be saved between each Add
CSCsa63579	3	admin	Using the keyboard to traverse rows per page in IE commits change immed
CSCsa80948	3	admin	Menu framework gives javascript error in IE when pressing esc
CSCsa97573	3	admin	Using Back button causes inconsistencies in page display
CSCsb25360	3	admin	TOMCAT: Pipe error after stopping/starting/stopping services
CSCsb39548	3	admin	No error returned when a referenced holiday schedule is deleted
CSCsb64061	3	admin	AXL test failure message takes to long to be displayed
CSCsb70961	3	admin	CUCCA: Need better error handlling when Unity Connection is down
CSCsb77605	3	admin	Sometimes browser scroll bars disappear after saving changes
CSCsb79770	3	admin	System contacts missing phones and alternate extensions
CSCsc36904	3	admin	SMS: Unable to enable user's SMS device via SA
CSCsc98307	3	admin	CCM 5.x user synchronization doesn't produce errors when CCM down
CSCsd11945	3	admin	CallManager user association deletes fail intermittently
CSCsd86681	3	admin	'Edit Holiday Schedule Basics' bread crumb broken
CSCse13832	3	admin	Disabling CSS functionality causes CUCA menus to stop working
CSCse13889	3	admin	Windows 'High Contrast' accessibility option breaks UDM menus
CSCse30176	3	admin	AXL Server password field does not allow all valid CCM characters
CSCse33034	3	admin	No error reported when deleted CCM user is synchronized
CSCsc57874	3	advancedtech	UnityMessageDeliveryTest tool helpfile uses the wrong filename in syntax
CSCsb28773	3	callroutingrules	Delay playing transfer settings prompt when remote CFA enabled
CSCsb40315	3	callroutingrules	PCTR Calls has erroneous extra count with multiple destinations
CSCse44536	3	callroutingrules	Personal Transfer Rules do not take affect under certain circumstances
CSCsb23447	3	config	Duplicate key violation during integration forces user to re-start CUCCA
CSCsb26161	3	config	Browse button doesn't work with <Enter> key in CUCCA
CSCsa81348	3	conversations	Occasional long delay between pressing [1] for new msgs and hearing msgs
CSCsa87875	3	conversations	Recipient name is shown in Inbox subject line instead of sender name
CSCsa90167	3	conversations	Disable Spelled Name Search advanced setting not affecting conversation
CSCsb08815	3	conversations	Call Transfer to another extension fails
CSCsb11870	3	conversations	Cannot log into voicemail with Blank Password via TUI
CSCsb12640	3	conversations	Not able to record a new greeting via individual edit greeting menus
CSCsb33030	3	conversations	Resending a message marked return receipt from NDR fails
CSCsb46853	3	conversations	TTS 9 to fast forward rewinds to beginning of e-mail message
CSCsb48093	3	conversations	Message Locator, invalid selection, then valid selection, failsafe
CSCsb60899	3	conversations	Multiple matches on spell by name search, returns incorrect voice name
CSCsc32304	3	conversations	When user set to must change pwd on login, other login features break
CSCsc43580	3	conversations	Emails are always being played last in order
CSCsc59561	3	conversations	IMAP TTS: Better/more consistent error behavior
CSCsc79438	3	conversations	After uninstall of ML server, reinstall has phraseserver errors
CSCsd15449	3	conversations	Language inheritance fails between routing rules and directory handlers
CSCsd31559	3	conversations	JPN: TTS timestamp is not correct if time zone is set to other than GMT
CSCse15788	3	conversations	Off hours greeting not played when it should be if holiday is scheduled
CSCse18755	3	conversations	Incorrect password attempts are not logged to Windows Application log
CSCse18885	3	conversations	No Windows Application log error when account locked from incorrect pwds
CSCse28250	3	conversations	Prompt for User ID on Notifications switch setting doesn't work
CSCse47280	3	conversations	Checksum warnings from selectlanguage phrase server in app log
CSCsa89034	3	core	Starting Perfmon log results in LogMgr errors in event viewer
CSCsb24124	3	core	SySAgent: generating 2 CuEncrypt success audits every 2 minutes
CSCsb29776	3	core	NOTIFICATION: SQL contention issue
CSCsb40622	3	core	Server Status: View jumps when selecting a tab other than Role Status
CSCsb77068	3	core	Groupware Server role fails on start
CSCsb77439	3	core	Disabling MWIs for a port group does not turn off MWIs
CSCsd21643	3	core	CUC: Active Voice services showing up in Unity Diagnostic Tool
CSCsd35444	3	core	Unity Connection systray icon goes missing after a time
CSCsd87034	3	core	Deleted emails still show up in Outlook when not in IMAP mode
CSCef77796	3	cudatabase	db sort order does not sort single quote correctly
CSCsa87714	3	database	No custom data type identified for AXL server user name and password
CSCsb63149	3	database	Upgrade: Can't delete and recreate VUI conv if it is being used
CSCsb63204	3	database	UnityDirDb requires scheduled backup maintanence
CSCsc12874	3	database	'All Hours' schedule has no times enabled by default
CSCsc32365	3	database	When purging expired broadcast messages, the WAV file isnt deleted
CSCsc36780	3	database	Notification: error deleting default notification device
CSCsc55415	3	database	Modify User Phone Sys should blank MediaPort for MWI dev set to inherit
CSCsc56690	3	database	CUCA allows to set Call Transfer extension to restricted dial pattern
CSCsc68782	3	database	System wide UC login failure when Reports DB reaches MSDE 2GB limit
CSCsd73255	3	database	CUC Extension fields should be validated
CSCsd92198	3	database	CUCA creates voice directory handler without VUI license
CSCse24991	3	database	Admins can't override users restriction table when setting outdial
CSCse25949	3	database	SA can set to delete old certificates more often than create
CSCse27460	3	database	Fax fields exist on 'Edit User (Playback Message Settings)' page
CSCse36962	3	database	CPCA says [Contact Saved] when it does not update personal contact
CSCse37035	3	database	Dialable phone # not checked against restriction table at time of call
CSCse41360	3	database	Data Error Code 10009 msg in CUCA not useful to system admin
CSCsd95773	3	documentation	Client-side validation makes error messages less obvious to JAWS
CSCse13819	3	documentation	Can't skip CSS menu items in CUCA content pages using the keyboard
CSCsc59595	3	groupware	IMAP TTS: Intermittent access problems
CSCsc91267	3	groupware	Access Enabled for Exchange de-selected, rule tester still matches
CSCsc91276	3	groupware	PCTR: Rule tester matches appointments that are not status = busy
CSCsa99944	3	licensing	Unity system enters 48-hour shutdown mode after installing license
CSCsa81601	3	mediamaster	Pressing the Pause button multiple times would stop playing message
CSCsa87848	3	mediamaster	Inbox-If other number selected on MMC Option doesnt work very firsttime
CSCsa87869	3	mediamaster	MMC:Can't play on alternate extension defined in playback settings
CSCsa89224	3	mediamaster	Pressing Pause and Play button would play from beginning of message
CSCsa89615	3	mediamaster	Pasting a Wav file to the media master is not working
CSCsa89638	3	mediamaster	MMC:Can't playback recording thru TRAP if audio is recorded from local
CSCsa93096	3	mediamaster	Can't bring up MMC Options with Java 1.5.0
CSCsb00029	3	mediamaster	Playback speed of TRAP recordings is slower for Linux Redhat Mozilla
CSCsb00034	3	mediamaster	Playback message from local computer is garbled on Linux Redhat/Mozilla
CSCsb00048	3	mediamaster	The progress bar is not moving if record on Linux Redhat/Mozilla
CSCsb03154	3	mediamaster	Getting a Error if tried to record using TRaP
CSCsb03843	3	mediamaster	The progress bar not moving if speed bar move beyond the middle point
CSCsb13569	3	mediamaster	Quickplay takes too long to ring phone or start local playback
CSCsb13588	3	mediamaster	Quickplay device won't change until the page is refreshed
CSCsb21497	3	mediamaster	ConnectionTimeout if recording is from local computer or copy from file
CSCsb26083	3	mediamaster	Message length stays at 5min after recording in Mac OS X/Firefox
CSCsb75928	3	mediamaster	Internet Explorer throws a memory exception while loading Media Master
CSCsb37298	3	messaging	SysAgent doesn't show alert URL as a link in Event Log record
CSCsb55532	3	messaging	IMAP CPU utilization high in system load tests
CSCse27707	3	messaging	Turn notification off at device, notified at same device again
CSCse36821	3	messaging	TTS: e-mail with varying formats garbage is played out
CSCsb05013	3	ossetup	PCD:D:\program files directory impacts expected system operation
CSCsb30721	3	ossetup	SA: Desktop IE SA link opens in existing browser rather than its own
CSCsd95788	3	ossetup	Unity Connections PCD Are Not Easily Identified
CSCsd95817	3	ossetup	Unity Connection PCD Should Provide More Descriptive Error Message
CSCsb74463	3	patchwizard	PW:Add/Remove Prgorams reports the wrong size for the installed ES
CSCsa79856	3	pca	Inbox:Error Fix No Addressable Divs if send msg to CC and BCC list
CSCsa85417	3	pca	Add Rule button also disappears if user deletes the last available Rule
CSCsa86098	3	pca	Error if save Directory Listing in Mozilla and Netscape for Mac OS X
CSCsa87960	3	pca	Inbox:The forwarded message is not sent to recipient
CSCsa94533	3	pca	Rule-Description is wrong if the NotFrom/CallerGp is selected
CSCsb40731	3	pca	Can't enter data in Logon, Pasword and Notification page in Firefox/Mac
CSCsb67420	3	pca	PCA: unhelpful error message when changing playback device fails
CSCsb77189	3	pca	W2k3-IE Browsers gives an error after ~5-6 request,menus are all gone
CSCsb84978	3	pca	PCA: Changing playback extension results in error
CSCsd83840	3	pca	User can enable Notification devices with no schedule
CSCse25565	3	pca	CPCA: Mac/Firefox crashes if typing any keys
CSCsa96775	3	reports	Back Does not Work Properly from the Data Selection Pages
CSCsb26770	3	reports	User Message Activity Report - Actions Not Being Captured
CSCsb40624	3	reports	Incorrect Device Type on Outcall Billing Detail Report
CSCsb65116	3	reports	Slow Browser Response Time after Running Large Reports
CSCsb85068	3	reports	Log File Aging Process - Some Files are not Deleted
CSCsb92489	3	reports	REPORTS: problem with CuScavenger service
CSCsa82418	3	setup	After Installation... dialog appears when starting setup.exe
CSCsa82455	3	setup	Unattended install fails to provide descriptive help when it fails
CSCsa82459	3	setup	Unattended install fails to provide help text when using standard syntax
CSCsa90086	3	setup	US:SetupLogsFolder shortcut created again during an upgrade
CSCsb04294	3	setup	Unattended:Recording answer file does not record answer file
CSCsb04950	3	setup	US:Add/Remove programs shows only 12MB for Unity install
CSCsb19018	3	setup	SETUP: Uninstall leaves apps listed in add/remove list
CSCsb35027	3	setup	US: CSA is stopped, never restarted, and set to Manual
CSCsb38637	3	setup	InstallShield error looks like Setup Wiz pending file operations error
CSCsb46729	3	setup	SETUP: unable to remove upgraded system from Add/remove programs
CSCsb47620	3	setup	US:MSDE & SQL are installed but no indication which is being used
CSCsb52843	3	setup	FS:Java version 1.5 not accepted after upgrade according to cmd window
CSCsb52883	3	setup	FS:Start menu items duplicated/not removed after upgrade
CSCsb62221	3	setup	Uninstall: second instance of Server Status app running, bad uninstall
CSCsb74477	3	setup	PW:Backup folder not created under the Unity installation location
CSCse22072	3	setup	CU 1.2.0.122 install does not work ok using unattended setup answer file
CSCse46358	3	setup	Unity connections install on HP servers with no G: drive
CSCse10202	3	tbd	CUC1.2 features and functions may not run OK after Window name change
CSCsb43239	3	telephony	Suddenly unable to call into phone system
CSCsb73734	3	telephony	RFN does not work with SIP under certain topologies
CSCsb79035	3	telephony	Avaya PIMG: Hangup on Release Transfer, target phone rings indefinitely
CSCsb81493	3	telephony	CCME 3.3: Transfer during greeting. standard or internal greeting
CSCsc96648	3	telephony	Media Master plugin times out too quickly on dial-out
CSCsd86812	3	telephony	Parties cannot hear each other immediately after supervised transfer
CSCsb08807	3	tui	System unavailable if caller select to hold or try a different extension
CSCsc09694	3	tui	Saved emails included in counts when TTS unchecked in the COS
CSCsc11391	3	tui	TTS IMAP service unmounted
CSCsd05966	3	tui	Self-enrollment in Connection is not localized to subscriber language
CSCse46031	3	tui	Failsafe occurs during user access to VM with message store dismounted
CSCsb26379	3	utilities	Port Status Monitor generates exception on start up of WS03
CSCsb28392	3	utilities	BAM - Performance - Bulk Operations Slow While Nuance is Running
CSCsd05999	3	utilities	BAM fields are not localized after import to Connection
CSCse09628	3	utilities	Setting TTS Macro Traces Deleted the TTS Micro Trace Option
CSCse38235	3	utilities	DiRT: Backup completes with errors when CSA installed and running
CSCse47281	3	utilities	EMS GUI does not show up when started
CSCsd82961	3	voicecsa	CSA adds high cpu overhead to Unity Connection IMAP and CuCsMgr services
CSCsc15089	3	vui	VUI Silence not well recognized by the Nuance engine
CSCsc64482	3	vui	VUI Conversation cannot access deleted items whichmay cause full mailbox
CSCsd21707	3	vui	TUI: e-mail timestamp is off by +1 hour
CSCsd66941	3	vui	VUI: main menu below confidence threshold not always confirmed
CSCsd77390	3	vui	VUI isn't ready when Server Status app says roles are ready
CSCsd88235	3	vui	Saying Cancel during VUI Help logs user out to Opening Greeting
CSCse14915	3	vui	VUI: call to extensions difficult with large numbers
CSCse30285	3	vui	VUI tries to match Done command to names, during message adressing
CSCse30303	3	vui	VUI directory doesn't handle same sounding names; spelled differently

Resolved Caveats—Release 1.2(1)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 3 Cisco Unity Connection Release 1.2(1) Resolved Caveats 

Caveat Number	Severity	Component	Description
CSCsc85355	2	admin	CallManager imported user synchronization fails with CCM 5.0+
CSCsc86634	2	admin	ENX should not be a choice for the system default TTS language
CSCsd01928	2	conversations	Message notifications are not using user's language, instead default
CSCsd69955	2	conversations	A forwarded read receipt can not be listened to and causes failsafe
CSCsc68495	2	database	Holiday greetings not playing for callers that receive greeting
CSCsc69071	2	database	Reports DB grows extremely large never recovering free space
CSCsd25677	2	groupware	JPN: UC can not access to Japanese Exchange calendars and contacts
CSCsd60091	2	messaging	IMAP service rejects connections after a period of sustained load
CSCsd15652	2	pca	UC ML: hard to understand PCTR preview
CSCsc13123	2	telephony	CuTTSSrv Leaking 2.15MB of Memory Per Hour Under 15 Port Load
CSCsd70288	2	telephony	SIP: Multiple via present in 180 ringing sent by Unity Connection
CSCse22766	2	telephony	SIP: Unity Conn does not parse digit 9 correctly when DTMF type is OOB
CSCsc38069	2	vui	Media Service Watcher restart through SRM occasionally fails -> No VUI
CSCsc38095	2	vui	MSDE Build at supported limits hits Max Querys on startup causing delays
CSCsc46032	2	vui	VUI: [List Greetings] is not recognized from the Greetings Menu
CSCsc46852	2	vui	VUI: Extra prompts after [clear all] in edit recipients menu
CSCsc50390	2	vui	VUI: Failsafe when [Reply/Forward] said in list commands menu of email
CSCsa92344	3	admin	Settings lost when Port Group Create fails
CSCsb80417	3	admin	CUSA Tree Control is hard to navigate - bring back the horizontal lines!
CSCsc01738	3	admin	VUI: Silence settings in Conversations don't do anything
CSCsc04040	3	admin	Saving conv adv settings, and it incorrectly says need to restart role
CSCsc15502	3	admin	Deleting user requires administrator to manually remove references
CSCsc16427	3	admin	CUCA is missing a user conversation field
CSCsc21478	3	admin	Restriction tables should not allow the * dial string to be deleted
CSCsc22285	3	admin	New COSes should have soft deletes enabled by default
CSCsc32592	3	admin	SA doesn't allow for chaining of notification devices & PCA issue
CSCsc35423	3	admin	Database error on Port Group page when changing PIMG port
CSCsc35912	3	admin	System contacts should not require an extension
CSCsc36958	3	admin	SMS: Disable Provider, unable to view user's SMS device
CSCsc37911	3	admin	Interview handler 'recipient' setting does not list all available users
CSCsc37916	3	admin	User reference replacement fails for interview handler recipients
CSCsc50723	3	admin	SA should restart the CuVrt SRM role when Voice Rec Servers page saved
CSCsc55486	3	admin	CUSA: Del phone sys no link to del wizard if only MWI device referencing
CSCsc82637	3	admin	AXL Server password cannot be saved with some special characters
CSCsc82667	3	admin	'Import CallManager Users' find dialog fails with underscore characters
CSCsc83671	3	admin	'Import CallManager Users' page lists invalid CCM servers
CSCsc84003	3	admin	'Import CallManager Users' page report errors for successful imports
CSCsc85343	3	admin	SA: Exception when adding Skinny ports and no Skinny root cert present
CSCsc85616	3	admin	New call routing rules should have Inherit as Language by default
CSCsc97624	3	admin	CUC: nonsecure items in cuadmin pages
CSCsc99102	3	admin	expiration date for a greeting may error on save for a valid date/time
CSCsd10821	3	admin	CUSA: Unable to copy SIP and PIMG port groups
CSCsd10865	3	admin	CUSA: New Port Group page Primary Server Settings default to TFTP server
CSCsd10960	3	admin	CUSA: New Port Group, create from template -> java.lang.IndexOutOfBounds
CSCsd11011	3	admin	'Enabled Until' setting does not check minute value for validity
CSCsd11967	3	admin	Import CallManager Users page displayed user templates by display name
CSCsd13798	3	admin	MWI checkbox on Port page should depend on MWI setting of Port Group
CSCsd22013	3	admin	CUC: JavaScript error on Port Group page
CSCsd34083	3	admin	Title/menu bar disappears after browsing to Edit User (Transfer Options)
CSCsd45620	3	admin	SA should warn on creating nameless users or system contact
CSCsd67036	3	admin	CUCA should use vw_CallhandlerPrimaryTemplate for template greetings
CSCsd71862	3	admin	SA needs to expose the error greeting for subscribers and call handlers
CSCsd76276	3	admin	Java stack trace shown when saving system contact alternate name
CSCsd81436	3	admin	Maximum greeting for system admin is 30 seconds
CSCsd86577	3	admin	'New User' page redrawn incorrectly after tying to enter big extension
CSCsd86692	3	admin	MWI errors on 'Edit Port Group (Edit Advanced Settings)' page
CSCsd89004	3	admin	User and User Template Greeting pages need language dropdown control
CSCsd95874	3	admin	CUCA tree control frame fonts do not scale
CSCsd95980	3	admin	CUCA skip links are missing/broken
CSCse00657	3	admin	Media Master does not save audio opened as a file
CSCse13177	3	admin	CUCA tree control state (expanded/collapsed) not evident when using JAWS
CSCse18628	3	admin	Database and admin differ in the way a holiday schedule is set
CSCse24524	3	admin	CUCA doesn't display all license information
CSCse24840	3	admin	'Message Locator' feature is available with VUI, located on wrong page
CSCse30256	3	admin	'Edit User Template (Phone Menu)' cannot be saved with VUI COS
CSCse40931	3	admin	Unity Connection Find User page can't add when only one user is found
CSCsc07926	3	callroutingrules	press 6 for setting CFA gives Invalid selection when Rules turned off
CSCsc22449	3	callroutingrules	Failsafe during call holding when trying to call another extension.
CSCsc04008	3	conversations	Attempting to re-address an NDR gives failsafe you never hear
CSCsc23647	3	conversations	Marking a read message saved does not update the last modification time
CSCsc26408	3	conversations	CML Returning a NULL pointer when reading new or deleted emails
CSCsc31480	3	conversations	Broadcast message playback order is neither FIFO or LIFO
CSCsc40712	3	conversations	After message menu help for emails in Optional Conversation 1 is wrong
CSCsc56582	3	conversations	TTS timestamp for e-mails are not being announced correctly
CSCsc56623	3	conversations	TTS for e-mails cause heap corruption over time
CSCsc95440	3	conversations	Conv diag not showing filename of customer recorded greetings
CSCsd00880	3	conversations	Language sets are not playing the correct language when set to inherit
CSCsd35043	3	conversations	Incorrect greeting played after call holding and RNA
CSCsd73307	3	conversations	CUC Sub. lang. set to non ENU, greeting doesn't play back when recording
CSCsd73349	3	conversations	CUC ML - Callers hear system greeting instead of users personal greeting
CSCsd87987	3	conversations	NDR marked read on hang up after listening to original message
CSCsd95387	3	conversations	Messages left across timezones have the day incorrect in their timestamp
CSCse15740	3	conversations	Greetings admin plays incorrect prompts for change holiday greeting
CSCse20112	3	conversations	Change greetings menu saying incorrect current greeting if holiday
CSCse20166	3	conversations	Cant leave change greetings menu by pressing [*] or timing out
CSCse22665	3	conversations	Greetings admin says incorrect greeting is active when holiday schedule
CSCse22893	3	conversations	Cant leave the main menu of greetings admin by [*] or timing out
CSCsc18635	3	core	MWI error event missing from Windows Event log
CSCsc59400	3	core	UC licensing snapin referenced with Event ID 508 but does not exist
CSCsc98068	3	core	Cisco Unity Connection performance counters not appearing in non-US OS
CSCsc04463	3	database	Notification devices: Need ability to attach a schedule
CSCsc18761	3	database	No error creating personal contact phone # with spaces, but not saved
CSCsc53192	3	database	Contacts use outdial restriction tables in SA and CPCA for diable number
CSCsd08388	3	database	CUALS: Datetime field returned from stored proc formatted
CSCsd11804	3	database	for mutiple integration, notifcation devices only take first integration
CSCsd11962	3	database	User template alias values cannot be changed
CSCsd14831	3	database	CUSA: Settings --> Message Store gives Data Error 20009
CSCsd29974	3	database	UC 1.2(0.61) show Status Not Authorized after upgr from UC 1.1(1)sr1
CSCsd34136	3	database	Users, User Templates display wrong value for conversation exit action
CSCsd39773	3	database	Phone System Removal Wizard shows Error deleting phone system
CSCsd55274	3	database	CUC Restriction table 'change order' function does not work properly
CSCsd66821	3	database	Default restriction table incorrect value 900, should be 900*
CSCsd86592	3	database	'Default Outdial' restriction table not enforced on 'Edit User' page
CSCsd90586	3	database	Database doesn't prevent invalid language assignment
CSCse11766	3	database	Need process or tool to reset CUC Administrator Password
CSCse28360	3	database	Holiday greeting does not play when start date not current date
CSCsd95773	3	documentation	Client-side validation makes error messages less obvious to JAWS
CSCse13819	3	documentation	Can't skip CSS menu items in CUCA content pages using the keyboard
CSCsc31239	3	groupware	Failed imports on contacts, appts
CSCsc59602	3	groupware	Groupware diagnostic logging not controlled by Unity Diagnostic Tool
CSCsd10679	3	groupware	Handle Exchange 2003 Forms-based authentication
CSCse33823	3	groupware	TTS engine not recognized on initial start up after upgrade
CSCsd30972	3	mediamaster	Media Master Control requires manual activation in Internet Explorer
CSCsd62141	3	messaging	Message Tracking for read and unread are not seen in diag_CuIMAPSvr
CSCse02117	3	messaging	CPCA: To field is null if a message is sent in full email address
CSCse42193	3	messaging	MSG: DiskQuota warnings not checked
CSCsc22177	3	pca	Administrator cannot modify private lists for user without PCA access
CSCsc40480	3	pca	Caller group does not display system contact Caller ID Format numbers
CSCsc52180	3	pca	Logging out of CUCA-launched PCA session closes CUCA session too
CSCsc99365	3	pca	L1:PCTR-Prepopulated devices in view destination page are all in English
CSCsd10564	3	pca	Users unable to log into CPCA due to requests to change password
CSCsd10770	3	pca	Overlapping date ranges incorrectly allowed for PCTR's
CSCsd13451	3	pca	PCTR: Personal Contacts list needs to be sorted
CSCse03552	3	pca	CUC In the CPCA Notification Schedule can't schedule PM to AM
CSCsc26661	3	reports	User Message Activity Report - Total Number of Messages Reset at Login
CSCsc85824	3	reports	'TUI Logon Report' page has incorrect name
CSCsd08515	3	telephony	CUC1.1(1) does not recognize a DTMF payload of 100
CSCsd37942	3	telephony	Realspeak engine buffer overflow results in email TTS failure
CSCsd39486	3	telephony	SIP: Diabling individual ports may cause UC to clear the call
CSCse05941	3	telephony	TSP sees double digit when both RFC2833 and SCCP digits are used
CSCsd15439	3	tui	Unity connections reads voicemail timestamp incorrectly.
CSCsc26527	3	utilities	BulkEdit: Error changing switch of MWI dev set to inherit from user
CSCsd59208	3	utilities	Enable Error Greetings in Bulk Edit
CSCsd68980	3	utilities	Unable to alter error greeting for call handlers in CUC Bulk Edit
CSCse07594	3	utilities	When Importing .CSV the BAM tool should parse extra quotes on Disp Name
CSCsb65434	3	vui	VUI: Nuance processes give up memory - problem for subsequent rec events
CSCsb91105	3	vui	VUI: Message marked read when hanging up during forward or reply
CSCsb92306	3	vui	VUI doesn't work after upgrade; CuVrt error logged
CSCsb97771	3	vui	VUI: Delays follow barge-in with valid commands during Main Menu
CSCsc11405	3	vui	VUI: Infinite loop if you don't address anyone
CSCsc13175	3	vui	VUI: [Clear All] does not remove any recipients in Edit Recipients Menu
CSCsc26639	3	vui	CUC VUI hang up command not consistent with command verification
CSCsc31362	3	vui	VUI: [Call] function acts differently for users with same name
CSCsc35350	3	vui	VUI: Main Menu Help State Machine broken
CSCsc44121	3	vui	VUI: Cant say [Properties] while sending a message to hear the msg props
CSCsc45555	3	vui	VUI: When call to personal contact's device fails, cant specify device
CSCsc45918	3	vui	VUI: Accelerator commands from Main Menu for greetings are not supported
CSCsc45965	3	vui	VUI: Settings menu is still accepted in the main menu
CSCsc46081	3	vui	VUI plays weird help for [help] command from Greetings Menu
CSCsc46118	3	vui	VUI: Greetings Help and Edit Greetings Help state machines are broken
CSCsc46135	3	vui	VUI: [Off-hour greetings] not recognized in Greetings menu
CSCsc46540	3	vui	VUI: Newly created personal contacts with no numbers can be called
CSCsc48763	3	vui	VUI: When saying [Done] in VuiAddressingEdit, it goes to confirm hangup
CSCsc48800	3	vui	VUI: Cant say Review/List/Check Names to edit a msgs recipients
CSCsc50054	3	vui	VUI: SC with ext, no dialable #'s 'Call SC at home/work/cell' dials ext
CSCsc50635	3	vui	VUI: Hangup during silence in after message menu marks new msg as read
CSCsc53915	3	vui	VUI: [4] doesn't give reply error for playback of TTS messages
CSCsc80287	3	vui	VUI supports call to 5-digit extensions, maximum
CSCsc87967	3	vui	VUI: Cannot set return receipt in VUI
CSCsd02665	3	vui	VUI: No voiced title for Main Menu in Full Prompts version
CSCsd63149	3	vui	VUI: Can't edit recipients in the addressing menu before saying done
CSCsd63780	3	vui	VUI doesn't guide users to barge in to recorded prompts with voice cmds
CSCsd67466	3	vui	VUI bumps user to Main Menu for NoMatch during Alt Greeting Notification
CSCsd68791	3	vui	VUI: Touchtone Help voice cmd not recognized at Main Menu
CSCse14562	3	vui	VUI: TTS names are not played once self-enrollment completed
CSCse34444	3	vui	VuiAddressingResolution breaks when user goes from Send to Call menus

Troubleshooting Information

Cisco Unity Connection troubleshooting information can be found in the Cisco Unity Connection Troubleshooting Guide, Release 1.x. The guide will be available in late July 2006 at http://www.cisco.com/en/US/products/ps6509/prod_troubleshooting_guides_list.html.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

•For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

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Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2006 Cisco Systems, Inc. All rights reserved.