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Table Of Contents
Troubleshooting the Installation
If the Installer Window Does Not Appear
Understanding Installation Error Messages
Failure to Delete a Package During Uninstallation
Accessing the CiscoWorks2000 Server
Troubleshooting the Installation
This appendix provides troubleshooting information for Essentials installation and setup, and contains the following sections:
•If the Installer Window Does Not Appear
•Understanding Installation Error Messages
•Failure to Delete a Package During Uninstallation
•Accessing the CiscoWorks2000 Server
If the Installer Window Does Not Appear
If the Installer window does not appear after you insert the CD-ROM, you can run the installation program from the Run dialog box:
Step 1 Select Start > Run. The Run dialog box appears.
Step 2 In the Open field, enter:
drive:\setup.exewhere drive is the CD-ROM drive letter.
Logging In after Upgrading
If the Login Manager dialog box on the CiscoWorks2000 desktop does not appear correctly when you try to log in for the first time after upgrading, clear your browser cache as follows, then reenter the server URL in your browser.
For Microsoft Internet Explorer:
Step 1 Select View > Internet Options. The Internet Options dialog box appears.
Step 2 Select the General tab.
Step 3 Click Delete Files.
For Netscape Navigator:
Step 1 Select Edit > Preferences. The Preferences dialog box appears.
Step 2 Select Advanced > Cache.
Step 3 Click Clear Memory Cache, then click OK in the Memory Cache dialog box.
Step 4 Click Clear Disk Cache, then click OK in the Disk Cache dialog box.
Understanding Installation Error Messages
The following types of error messages might appear during the installation:
•Information messages, which give you important details
•Warning messages, which tell you that something might be wrong with a particular process, but the process will complete
•Error messages, which tell you that a particular process could not complete
All of the messages that appear during installation are logged in the /var/tmp/ciscoinstall.log file.
shows error messages that might occur during installation and describes the reasons for the errors.
Failure to Delete a Package During Uninstallation
If you try to remove Essentials but the uninstallation program fails to delete a package, try running the uninstallation program again. Several circumstances can cause a package not to uninstall successfully. Usually, running the uninstallation program again will remove the package.
Accessing the CiscoWorks2000 Server
The server uses port 1741. Make sure you enter the correct URL when accessing the server:
http://server_name:1741where server_name is the name of the server.
Verify the Server Is Running
If you still cannot access the server, enter the following command at a DOS prompt to make sure your server is running:
ping server_nameProxy Server Problems
If you get a message that the server is "alive" and get a proxy error when you try to connect to the server, make sure the proxy is set up correctly. If your server is configured to use a proxy server outside the firewall, you will get proxy errors if you configured the proxy to ignore requests to a certain machine, set of machines, or domain.
You specify a proxy server in Netscape Navigator under Options > Network Preferences > Proxies and in Internet Explorer under Tools > Internet Options > Connections > LAN Settings.
Your proxy is set up incorrectly if:
•You receive an error message that you are using a proxy outside the firewall.
•The proxy server recognizes www-int as an internal server, so it does not proxy requests to that server.
•You set up a new internal server, www-nms, but when you make a request to the proxy server, it does not recognize www-nms as an internal server and proxies the request.
•The proxy server outside the firewall tries to request data from a server inside the firewall, and the request is blocked.
•You get a "Connection Refused" error from the proxy server.
Daemon Manager Not Running
CiscoWorks2000 relies on the Daemon Manager to control its processes. If the Daemon Manager is not running, you cannot access the server. If you interrupt an installation or uninstallation, the Daemon Manager might not have restarted.
To start or stop the Daemon Manager from the GUI:
Step 1 From the Windows NT Start menu, select Start > Settings > Control Panels.
Step 2 Double-click Services.
Step 3 Select CW2000 Daemon Manager from the dialog box.
Step 4 To start the server, click Start.
Step 5 To stop the server, click Stop.
To start (or stop) the Daemon Manager from the command-line interface:
Step 1 Log in as administrator.
Step 2 Open a command prompt window or shell window.
Step 3 Start the server by entering:
net start crmdmgtdStep 4 Stop the server by entering:
net stop crmdmgtdViewing Process Status
You can check for failures of back-end server processes by selecting CiscoWorks2000 Server > Administration > Process Management > Process Status. Only users with administrator privileges can start and stop processes. For details, refer to Getting Started with the CiscoWorks2000 Server.
Browser Problems
If the desktop buttons do not work, Java and JavaScript are not enabled. Make sure you enable Java and JavaScript.
Make sure the browser cache is not set to zero.
Do not resize the browser window while the desktop main page is loading. This can cause a Java error.
For information about setting up browsers, refer to Installing and Setting Up CD One on Windows NT.
Improving Server Performance
To improve server performance for Essentials, consider these options:
•Reduce the number of managed devices polled by Availability.
•Increase the interval used by Availability to poll managed devices.
•Reduce the number of syslog messages saved to the CiscoWorks2000 database.
•Increase the interval used by Configuration Management to collect information for managed devices.