Comprehensive global voicemail migration strategy yields costs savings and reduces management burden.

Article Summary:

When Cisco IT moved from a legacy voicemail solution to a Cisco Unity voice messaging solution globalwide, careful thought and planning was required for a smooth migration. Cisco IT began by building the Unity voicemail system and then bringing users on in phases, while bridging legacy users to Unity users via the Cisco Unity Bridge.

This unified communications case study describes this global migration strategy and its execution, including:

  • Building the migration process and determining the site migration order
  • Handling message addressing issues
  • Creating a standardized global voice-messaging numbering plan
  • Detailed steps for each site cutover

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format for presentations to others.

Program Unity: Migration Case Study - Executive Summary PDF (PDF - 119 KB)

Program Unity: Migration Case Study - Executive Summary - Chinese Version PDF (PDF - 204 KB) Chinese Version

Program Unity: Migration Case Study PDF (PDF - 730 KB)

Program Unity: Migration Case Study - For Projection - Chinese Version PDF (PDF - 1.18 MB) Chinese Version

Program Unity: Migration Case Study - Presentation PDF (PDF - 1.01 MB)

For additional Cisco IT Case Studies on a variety of business solutions, go to Cisco on Cisco.