Employee education eases adoption of new voicemail system and minimizes post-migration issues.

Article Summary:

End user education and training are critical to the success of a large-scale unified communications migration. When Cisco IT migrated from a legacy voicemail system to a Cisco Unity voice messaging solution, a critical part of this migration was preparing and training end users to be ready to use and benefit from the new service immediately.

This unified communications case study describes the migration and its execution, including:

  • How Cisco IT identified end-user messaging needs before the migration
  • How Cisco IT minimized post-migration problems
  • A detailed description of the signup and user training process

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format for presentations to others.

Unity Training Case Study - Executive Summary PDF (PDF - 124 KB

Unity Training Case Study - Executive Summary - Chinese Version PDF (PDF - 168 KB) Chinese Version

Unity Training Case Study PDF (PDF - 575 KB)

Unity Training Case Study - For Projection - Chinese Version PDF (PDF - 848 KB) Chinese Version

Unity Training Case Study - Presentation PDF (PDF - 742 KB)

For additional Cisco IT Case Studies on a variety of business solutions, go to Cisco on Cisco.