Cisco contact management and web collaboration solutions add flexibility and features for increased customer satisfaction.Article Summary:
IPCC TAC Case Study - Executive Summary (PDF - 120 KB) IPCC TAC Case Study - Executive Summary - Japanese Version (PDF - 155 KB) IPCC TAC Case Study (PDF - 87 KB) IPCC TAC Case Study - Presentation (PDF - 164 KB) IPCC TAC Case Study - Presentation - Japanese Version (PDF - 133 KB) For additional Cisco IT Case Studies on a variety of business solutions, go to Cisco on Cisco. |