Centralized network-based PC management program keeps employee desktops current and reduces costs.

Article Summary:

Cisco IT introduced an asset management program to track the increasing number of PC systems and configurations proliferating throughout the growing company. PC asset management enables Cisco IT to systematically update employees’ PCs, protect intellectual property on PC systems, and reduce costs over PC lifetime.

This case study describes the program and solution for moving to a PC leasing program and managing the on-time returns for leased systems. Benefits of the Cisco PC asset management program include:

• Reduced late-return penalty costs, resulting in 15 percent increase in on-time returns per month and an improvement in on-time returns from 60 percent to 80 percent overall.
• Simplified support by decreasing the number of hardware platforms companywide, updating PC software, and outsourcing asset management to a leasing company.
• Introduced self-service system refresh process for employees, eliminating the need for technician involvement.

To read more about the challenge, results, lessons learned and the next steps, please choose the link below to download the complete Case Study in PDF format.