Services for Small Business

Overview Smart Net Total Care

Smart Net Total Care Service

Reduce downtime with fast, expert technical support and flexible hardware coverage with Smart Net Total Care Service. Reduce disruption to customers and business operations with 24-hour access to Cisco engineers and an extensive range of resources and tools.

Smart Net Total Care is a device-level service agreement that expands and extends the technical support for Cisco products, including Cisco Small Business products.

What You Get

  • Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC) and Small Business Support Center
  • Self-help support through online communities, resources, and tools
  • Advance hardware replacement options, including onsite, 4-hour, and next business day
  • Operating System (OS) software updates


  • Issues resolved faster, due to 24-hour access to live Cisco engineers and advance product replacement
  • Employee productivity and customer satisfaction maintained with higher network availability
  • Never having to buy, stock, or pay shipping on replacement products
  • No customs fees or import duties on replacement products for countries with next-business-day advance hardware replacement
Managed Services

Smart Net Total Care Service

See features, benefits, and resources.

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