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Operational Efficiency in the Public Sector

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Operational Efficiency in the Public Sector

Public Sector organisations must continue to make business efficiencies to respond to the gap between the demand for public services and the budget available to pay for them. But, to be successful, efficiencies should now be based on changes to culture and business processes as relatively easy-to-realise cost savings have already been implemented. This new version of our paper makes recommendations on the use of technology, which, if implemented, will help drive the required cultural and process changes that will improve operational efficiency and cost savings.

Operational Efficiency in the Public Sector - 10 ways to spend less and deliver more

Learn more about the role of technology in saving costs and driving efficiency, and why technology should be at the heart of an organisation's business plans.

Spend less on ICT

All Public Sector organisations are focused on the efficiency of their business and on delivering high-quality digital services. Cisco believes that technology is vital to both of these areas, and that every organisation should have a supporting ICT strategy. By implementing an end-to-end ICT service delivery platform and sharing services, this can be done more efficiently and more cost effectively than in the past.

Deliver more through the transformative effect of ICT

Organisations must develop plans to implement collaborative business processes and invest in the technology that will create modern connected workplaces for staff. This means changes to culture to promote 'doing work', rather than 'being at work'.

Organisations and their employees can only achieve this if they make full use of enabling infrastructure and collaborative technologies, available from Cisco, to promote mobility, to enable collaboration and to introduce new ways of information sharing.

10 recommendations for your organisation

The paper explains how Cisco technology can help you spend less and deliver more. It makes 10 recommendations that will help to achieve operational efficiency, and uses Cisco and customer case studies to demonstrate potential savings:

  • Build and lifecycle-manage the enterprise network
  • Consolidate and virtualise data centres
  • Migrate to virtual desktop infrastructure (VDI)
  • Enable the network for mobility, unified access and BYOD
  • Unify workforce communications
  • Implement web-based collaboration tools
  • Exploit business video
  • Create a connected workplace
  • Implement smart building management
  • Introduce energy management

Showing ICT at work in the Public Sector

Public Sector customer case studies support each of the recommendations, with examples in policing, in universities, in local authorities and in healthcare. There are also details of how Cisco has used the recommendations within its own organisation to reduce ICT costs and to support its own 'One Cisco' transformation program.

The paper explains how Cisco's solutions have been planned and implemented, and how they are operating now delivering real benefits to customers.

Recommended next steps

Organisations should have clear business plans for their workforce, their workplace and for their use of energy and resources. An associated ICT strategy should highlight the infrastructure, applications and services required to support the business plan and explain how best they can be sourced.

We encourage you to contact us to discuss your interpretation of this paper, and share your own requirements. Our regional teams are keen to hear from you.

Contact details can be found towards the end of the paper.

Links to case studies


Salford University

Extends Campus for Broadcaster-Quality Video Production

Brunel University

Creates Flawless BYOD Experience for Staff and Students

Bournville College

Creating a Brighter Future: unveils new commercial model and technology showcase for delivering 21st-century education

Buckinghamshire New University

Using web meeting applications to maximise resources and reduce carbon emissions

Local Government

London Borough of Tower Hamlets

Saves Millions with Virtual Desktops

London Borough of Hillingdon

Using Cisco EnergyWise to control costs and cut emissions


Nottingham University Hospitals NHS Trust

Communication and collaboration technology at the heart of hospital transformation

U.K. Department of Health

Video Conferencing Transforms Public Service Delivery


Gloucestershire Constabulary

Moves to 21st Century Computing

Operational Efficiency in the Public Sector

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