目錄

簡介

背景

如果RTMT不可訪問或可用，如何從CUCM收集跟蹤

簡介

本文檔介紹從CLI收集Cisco Unified Communication Manager(CUCM)日誌的過程。

背景

有時，為了對特定問題進行故障排除，必須收集CUCM跟蹤，而且即時監控工具(RTMT)訪問不起作用。

作者：Nenos Nicko，思科TAC工程師。

如果RTMT不可訪問或可用，如何從CUCM收集跟蹤

使用以下路徑通過CUCM安全殼層(SSH)獲取日誌：

注意：如果CUCM根CLI登入收集了跟蹤，則替換： file get activelog 與/var/log/active/.

注意：在收集日誌之前，請確保外部SFTP伺服器已配置且可訪問。

條目

檔案規範

程式日誌

檔案get activelog cm/trace/ccm/Proglogs/*.*

檔案get activelog cm/trace/cti/Proglogs/*.*

服務管理員

file get activelog platform/log/servm*.log

SNMP主代理

file get activelog platform/snmp/snmpdm/*.*

MIB2代理

file get activelog platform/snmp/mib2agt/*.*

主機資源代理

file get activelog platform/snmp/hostagt/*.*

系統應用代理

file get activelog platform/snmp/sappagt/*.*

事件檢視器 — 應用程式日誌

檔案get activelog syslog/CiscoSyslog*.*

事件檢視器 — 系統日誌

file get activelog syslog/messages.*

啟動日誌

檔案get activelog syslog/boot。*

安裝和升級日誌

檔案獲取安裝*

SELinux日誌

file get activelog platform/selinux_startup.log

file get activelog syslog/security-diagnostics.tar.gz

Cisco Tomcat日誌

檔案get activelog tomcat/logs/catalina*.*

檔案get activelog tomcat/logs/host-manager。*

檔案get activelog tomcat/logs/admin。*

檔案get activelog tomcat/logs/diagnostic-memory。*

檔案get activelog tomcat/logs/diagnostic-info.*

file get activelog tomcat/logs/localhost_access*.txt

檔案get activelog tomcat/logs/manager。*

檔案get activelog tomcat/logs/diagnostic-threads。*

檔案get activelog tomcat/logs/*.hprof

檔案get activelog tomcat/logs/localhost*.log

Cisco Tomcat安全日誌

file get activelog tomcat/logs/security/log4j/security*.*

IPT平台GUI日誌

檔案get activelog tomcat/logs/iptplatform/log4j/iptplatform*.*

IPT平台CertMgr日誌

file get activelog platform/log/certMgmt*.log

IPT平台IPSecMgmt日誌

file get activelog platform/log/ipsecMgmt*.log

IPT平台群集管理器日誌

檔案get activelog platform/log/clustermgr*

IPT平台CLI日誌

file get activelog platform/log/cli*.log

IPT平台CLI建立的報告

硬體：file get activelog platform/log/SystemReport-*.tgz

平台：file get activelog platform/log/platformConfig-*.tar

SE Linux:file get activelog syslog/security-diagnostics.tar.gz

IPT平台遠端支援日誌

檔案get activelog platform/log/getflag*

檔案get activelog platform/log/create*

file get activelog platform/log/remote*

檔案get activelog platform/log/display*

檔案get activelog platform/log/decoder*

IPT平台證書監視器日誌

file get activelog platform/log/certm*.log

安裝檔案簽名

file get activelog platform/log/authenticate*.*

思科批次調配服務

file get activelog cm/trace/bps/log4j/bps.log

Cisco TAPS服務

Cisco CDR代理

file get activelog cm/trace/cdragent/log4j/cdragent.log

Cisco DHCP監控服務

file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log

Cisco CallManager SNMP服務

file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt

Cisco UXL Web服務

檔案get activelog core/UXLService.*

Cisco CTIManager

file get activelog cm/trace/cti/sdl/SDL.txt

Cisco CDR資料庫管理員

file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log

Cisco AXL Web服務

file get activelog tomcat/logs/axl/log4j/axl.log

思科使用者資料服務

file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds.log

自助調配IVR

檔案獲取activelog core/PnPLauncher。*

Cisco TAPS服務

file get activelog cm/trace/taps/log4j/taps.log

思科撥出號碼分析器伺服器

file get activelog cm/trace/dnaserver/sdi/dna.txt

思科撥出號碼分析器

檔案get activelog tomcat/logs/dna/Results

思科目錄號碼別名同步

file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log

思科集群間查詢服務

檔案get activelog cm/trace/ils/sdl/SDL。*

思科授權管理員

file get activelog cm/trace/userlicensing/log4j/userlicensing*.log

file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log

file get activelog cm/trace/licensing/log4j/licenseclient*.log

檔案get activelog tomcat/logs/licensing/log4j/licenseloader*.log

思科位置頻寬管理員

檔案get activelog cm/trace/lbm/sdl/SDL。*

思科延伸行動化

file get activelog tomcat/logs/em/log4j/emservice.log

思科電話號碼別名查詢

file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log

Cisco CallManager

SDL:file get activelog cm/trace/ccm/sdl/SDL。*

CallLog: file get activelog cm/trace/ccm/calllogs/calllogs_.txt

Cisco IP管理員助理

file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

file get activelog tomcat/logs/ipma/log4j/service.log

file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

Cisco CAR排程器

file get activelog cm/trace/carsch/log4j/carsch.log

思科延伸功能

file get activelog cm/trace/cef/sdi/cef.txt

Cisco CAR Web服務

file get activelog tomcat/logs/car/log4j/car.log

思科信任驗證服務

file get activelog cm/trace/tvs/sdi/tvs.txt

Cisco CallManager Cisco IP電話服務

file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log

Cisco WebDialer Web服務

file get activelog tomcat/logs/webdialer/log4j/webdialer.log

file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt

file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt

Cisco Unified Mobile Voice Access Service

file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log

Cisco IP語音媒體串流應用程式

file get activelog cm/trace/cms/sdi/cms.txt

SOAP — 診斷門戶資料庫服務

file get activelog tomcat/logs/dp/log4j/dp.log

Cisco Tftp

SDL:file get activelog cm/trace/ctftp/sdl/*

SDI: file get activelog cm/trace/ctftp/sdi/ctftp.txt

Cisco CTL提供程式

file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt

思科憑證授權代理功能

file get activelog cm/trace/capf/sdi/capf.txt

思科稽核事件服務

file get activelog cm/trace/auditlog/sdi/audittrace.txt

思科訊息介面

file get activelog cm/trace/cmi/sdl

file get activelog cm/trace/cmi/sdi/csumi.txt

Cisco E911服務

file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log

Cisco WebDialerRedirector Web服務

file get activelog tomcat/logs/redirector/log4j/redirector.log

Cisco AMC服務

file get activelog cm/trace/amc/log4j/amc.log

Cisco SOAPMessage服務

file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log

Cisco CCM DBL Web庫

file get activelog tomcat/logs/dbl/log4j/dbl.log

Cisco Serviceability Reporter警報報告

檔案get activelog cm/report/rtmtreporter/AlertRep/

Cisco AMC服務裝置日誌

檔案get activelog cm/log/amc/DeviceLog/

Cisco CCMRealm Web服務

file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log

思科日誌分割槽監控工具

file get activelog cm/trace/lpm/sdi/lpm.txt

Cisco RIS Data Collector

file get activelog cm/trace/ris/sdi/ris.txt

Cisco Corefile復原工具

file get activelog cm/trace/cfrt/cfrt.txt

思科資料庫層監控器

file get activelog cm/trace/dbl/sdi/limitexceeded*

file get activelog cm/trace/dbl/sdi/dbmon.txt

file get activelog cm/trace/dbl/sdi/.csv

Cisco Tomcat Stats Servlet

file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log

Cisco AMC服務呼叫日誌

file get activelog cm/log/amc/CallLog/

Cisco RIS資料收集器PerfMonLog

file get activelog cm/log/ris/csv/PerfMon.csv

Cisco CDP

file get activelog cm/trace/cdp/sdi/cdpd.txt

思科外部通話控制服務

file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log

思科音訊翻譯器應用程式

file get activelog cm/trace/cms/sdi/at.txt

思科系統日誌代理

file get activelog cm/trace/syslogmib/sdi/syslogmib.txt

Cisco DirSync

file get activelog cm/trace/dirsync/log4j/dirsync.log

Cisco AMC服務伺服器日誌

file get activelog cm/log/amc/ServerLog/

Cisco Serviceability Reporter裝置報告

檔案get activelog cm/report/rtmtreporter/DeviceRep/

Cisco SOAP Web Service

file get activelog tomcat/logs/soap/csv/*.csv

file get activelog tomcat/logs/soap/log4j/soap.log

Cisco GRT通訊Web服務

file get activelog tomcat/logs/grt/log4j/grt.log

Cisco RisBean庫

file get activelog tomcat/logs/risbean/log4j/risbean.log

思科中止交易後台處理

檔案get activelog cm/log/informix/ats/*.*

Cisco Unified Reporting Web Service

file get activelog tomcat/logs/cucreports/log4j/cucreports.log

Cisco AMC服務PPRLog

file get activelog cm/log/amc/PPRLog/

思科憑證變更通知服務

file get activelog platform/log/certCN.log

Cisco CCMAdmin Web Service

file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log

Cisco Serviceability Reporter服務報告

檔案get activelog cm/report/rtmtreporter/ServiceRep/

Cisco資料庫Cli輸出

檔案get activelog cm/trace/dbl/*.tar

檔案get activelog cm/trace/dbl/*.csv

檔案get activelog cm/trace/dbl/*.out

Cisco Serviceability Reporter PRReport

檔案get activelog cm/report/rtmtreporter/PerformanceRep/

思科追蹤收集服務

file get activelog cm/trace/tct/log4j/tct.log

思科被叫方跟蹤

file get activelog cm/trace/ccm/dntrace/dntrace_.txt

Cisco DRF Main

file get activelog platform/drf/trace/drfMA.log

file get activelog platform/drf/log/*

思科通用使用者介面

file get activelog tomcat/logs/cui/log4j/cui.log

Cisco Informix Database Service

file get activelog cm/log/informix/shmem*

file get activelog cm/log/informix/*.log

file get activelog cm/log/informix/*.gz

file get activelog cm/log/informix/af*

思科資料庫安裝服務

檔案get activelog cm/trace/dbl/sdi/*.sql.log

檔案get activelog cm/trace/dbl/sdi/installdb*.log

檔案get activelog cm/trace/dbl/sdi/installdb*.log.err

檔案get activelog cm/trace/dbl/sdi/*.sql.log.err

Cisco CCMUser Web服務

file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log

思科資料庫通知服務

檔案get activelog cm/trace/dbl/sdi/dbnotify*

Cisco整合OS平台API

file get activelog tomcat/logs/platform-api/log4j/platform-api.log

思科憑證變更通知

file get activelog platform/log/certCN.log

Cisco Serviceability Reporter

file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

Cisco Unified OS Admin Web Service

file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log

Cisco DRF本地

file get activelog platform/drf/trace/drfLA.log

Cisco Log4jinit Servlet

file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log

思科資料庫庫跟蹤

檔案get activelog cm/trace/dbl/sdi/dbl*.log

Cisco RTMT Web Service

file get activelog tomcat/logs/rtmt/log4j/rtmt.log

Cisco CCMService Web服務

file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log

Cisco Database Replicator跟蹤

file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

file get activelog cm/trace/dbl/sdi/startrpc.log

檔案get activelog cm/trace/dbl/*.log

檔案get activelog cm/trace/dbl/sdi/dblrpc.*

MIB2代理

file get activelog core/mib2agt.*

SNMP主要代理

file get activelog platform/snmp/snmpdm/*.*

Cisco SSO

file get activelog platform/log/ssoApp*

file get activelog sso/policyagent/

file get activelog tomcat/logs/ssosp/log4j/*.log