目錄

CFGNA — 尋線組 — 使用同時環選項時分配CFB

為尋線組設定呼叫轉發時，在使用「同時尋線」型別時，您需要使用CFB而不是CFGNA。以下是說明：

以下是指派給以下兩個代理的示例 call cfenter:

2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |

localHost40149832

Trying agent: 101

2010.05.13 17:30:10:274 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-CG6109080 |

localHost40149832

Trying agent: 102

未針對每次本地中斷註冊兩個代理（例如）：

2010.05.13 17:30:10:276 GMT+00:00 | Info | CallP | SIP Endpoint | 14105526501x102 | 90103-G6109080 |

localHost40149837:0

Transforming Event: com.broadsoft.events.iwp.ConnectRequestEvent

{CHCallManager.localHost40149837,SipEndpoint.localHost40149837:0}

2010.05.13 17:30:10:276 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x101 | 90103-G6109080 |

localHost40149835:0

ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created

Thread \"Call Half Input Adapter 1\" stack elements:

1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:202)

2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:121)

3:

com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans

former.java:246)

4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)

5:

com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)

6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)

7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)

8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)

9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)

10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)

11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)

12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)

13: java.lang.Thread.run(Thread.java:619)

和

2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | SIP Endpoint | +14439510409 | PSTN | localHost40149830:0

Transforming Event: com.broadsoft.events.sip.Sip100InfoEvent

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Endpoint | 14105526501x102 | 90103-G6109080 |

localHost40149837:0

ReleaseWithCauseEvent (cause=TEMPORARILY_UNAVAILABLE) created

Thread \"Call Half Input Adapter 2\" stack elements:

1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:202)

2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:121)

3:

com.broadsoft.sessionmanagers.sipcallhalf.transformer.ConnectRequestEventTransformer.transform(ConnectRequestEventTrans

former.java:246)

4: com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.sipCHtransform(SipCHEventTransformer.java:243)

5:

com.broadsoft.sessionmanagers.sipcallhalf.SipCHEventTransformer.transformAndSendEvent(SipCHEventTransformer.java:298)

6: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.sendEventToUserAgentThroughTransformer(SipEndpoint.java:1240)

7: com.broadsoft.sessionmanagers.sipcallhalf.SipEndpoint.processSessionEvent(SipEndpoint.java:721)

8: com.broadsoft.apm.callp.Endpoint.processEvent(Endpoint.java:228)

9: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1387)

10: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)

11: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)

12: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)

13: java.lang.Thread.run(Thread.java:619)

結果導致BUSY:

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | CallP | Service | +14439510409 | 90103-G6109080 | localHost40149832

ReleaseWithCauseEvent (cause=BUSY) created

Thread \"Call Half Input Adapter 0\" stack elements:

1: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:202)

2: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.

(ReleaseWithCauseEvent.java:121)

3: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.huntExhausted(HuntGroupServiceInstance.java:547)

4: com.broadsoft.services.huntgroup.StateEngine.huntExhausted(StateEngine.java:688)

5: com.broadsoft.services.huntgroup.SimultaneousStateEngine.allAgentsFailed(SimultaneousStateEngine.java:532)

6: com.broadsoft.services.huntgroup.SimultaneousStateEngine.processHuntingState(SimultaneousStateEngine.java:214)

7: com.broadsoft.services.huntgroup.SimultaneousStateEngine.runEngine(SimultaneousStateEngine.java:71)

8: com.broadsoft.services.huntgroup.HuntGroupServiceInstance.processEvent(HuntGroupServiceInstance.java:260)

9: com.broadsoft.events.callhalf.ReleaseWithCauseEvent.routeToServiceInstance(ReleaseWithCauseEvent.java:479)

10: com.broadsoft.apm.asservicemanagement.ASServiceBus.routeEvent(ASServiceBus.java:251)

11: com.broadsoft.apm.callp.CHCallManager.processEvent(CHCallManager.java:1346)

12: com.broadsoft.sessionmanagers.callhalf.CallHalfServiceSession.deliverEvent(CallHalfServiceSession.java:1416)

13: com.broadsoft.apm.session.InputAdapter.distributeEvent(InputAdapter.java:129)

14: com.broadsoft.apm.session.SimpleQAdapter.processInput(SimpleQAdapter.java:225)

15: com.broadsoft.util.watchdog.WatchedThread.run(WatchedThread.java:279)

16: java.lang.Thread.run(Thread.java:619)

2010.05.13 17:30:10:277 GMT+00:00 | FieldDebug | Timer

Accounting timer stopped - localHost40149839, AUDIT, id=2822790

2010.05.13 17:30:10:277 GMT+00:00 | Info | CallP | Service | State Engine | +14439510409 | 90103-G6109080 |

localHost40149832

CFGNA External Timer Cancelled

因此，這是正常現象，預計您將收到：

2010.05.13 17:30:10:278 GMT+00:00 | Info | Sip | +15856272112 | localHost40149831:0

udp 420 Bytes OUT to 192.168.215.5:5060

SIP/2.0 600 Busy everywhere

Via:SIP/2.0/UDP 192.168.215.5;branch=z9hG4bKBroadWorks.1q6vn6u-192.168.215.5V5060-0-157003504-699484156-1273771810271-

From:\"ENGINEERING T20\"

;tag=699484156-1273771810271-

To:

;tag=1041404320-1273771810275

Call-ID:BW173010271130510705568600@192.168.215.5

CSeq:157003504 INVITE

Content-Length:0

由於釋放原因繁忙，因此需要為HG分配CFB。  僅當向一個或多個裝置傳送INVITE時，CFGNA才會啟動。由於沒有使用者登入到呼叫中心，因此不會向任何使用者傳送INVITE。