本文档介绍查看哪些座席登录到特定CTI OS端(A或B端)的简单方法。
当需要查看哪些座席在特定计算机电话集成对象服务器(CTI OS)端(A端或B端)登录时,可以使用此简单方法查看当前登录的座席。
在活动CTI服务器上,在命令提示符下输入:
C:\>procmon <instance_name> cg1a(b) ctisvr
>>>>clients /id CTIOSServer
当前CTI OS会话显示如下:
>>>>clients /id CTIOSServer
Session Time Ver Flags ClientID AgentID AgentExt Signature
Host
8 7 days 15 AUX CTIOSServer CTIOSServer
(192.168.250.116:3787)
317 02:12:33 15 AUX CTIOSServer CTIOSServer
(192.168.250.115:1865)
>>>>
要确定当前登录CTI OS端B的座席(本例中为会话ID = 8,IP地址= 192.168.250.116),请输入命令? dclient 8?并查看显示,如下所示:
>>>>dclient 8
ClientCB:
SessionID=8 Version=15 State=OPEN(6) Services=0x1c0296(AUX) ClientID="CTIOSS
erver" Signature="CTIOSServer"
HostName= HostAddress=192.168.250.116 HostPort=3787
AgentExtension= AgentID= AgentInstrument=
Associated Agents:
AccociateAgentID=78912000 AssociatePeriph=5000
AccociateAgentID=6001 AssociatePeriph=5000
SessionProtocol:
m_State=sessionOpen sm_SessionsNow=6
m_ClientVersion=15 m_IdleTimeout=2147483647 m_InvokeID=0x2(2)
m_ServiceMask=0x1c0296 m_CallMSGMask=0xfffffff m_AgentStateMask=0x3ff
m_PeripheralID=5000 m_ClientID="CTIOSServer" m_ClientSignature="CTIOSSer
ver"
m_AgentID="" m_AgentExtension="" m_AgentInstrumentID=""
m_RegisteredCallVars=0x3ff
m_RegisteredVariables: NULL (all ECC variables)
m_DeviceID= m_WasOpened=True m_ApplicationCloseSent=False
m_CloseStatus=0(E_CTI_NO_ERROR) m_LastHeardFrom=17:13:37
TransportProtocol:
m_State=connectionOpen
m_HostName= m_HostAddress=192.168.250.116 m_HostPort=3787
m_BytesSent=160257023 m_BytesReceived=8250254
m_ConnectionID=10 m_ConnectionSocket=708
>>>>
根据以上输出,您可以告诉座席78912000和6001已登录CTI OS端B。