Cisco 套装联络中心企业版

产品手册和产品信息

产品手册

• .

  • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

生命周期终止和销售终止通知

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021

安全公告

安全公告、响应和通知

• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

问题信息通告（Field Notice）

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

版本和兼容性

兼容性信息

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 17-Apr-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• 思科套装联络中心企业版 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• 思科套装联络中心企业版 11.6(1)

  • Packaged CCE Software Compatibility Matrix for 11.6(x) 25-Jul-2017

版本说明

• Cisco Packaged Contact Center 11.6(2)

  • Release Notes for Packaged Contact Center Enterprise, Release 11.6(2) 28-Mar-2019

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(2) 22-Jan-2024

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 12.5(2) 16-Jan-2024
  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(2) 26-Jul-2022

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 21-Jan-2020

• 思科套装联络中心企业版 12.0(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1) 21-Nov-2019

• 思科套装联络中心企业版 11.6(1)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1) 14-Jun-2018

参考

技术参考

• Applicable to Multiple Releases

  • Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5(2) 20-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5(1) 11-Mar-2024

• 思科套装联络中心企业版 12.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0 20-Nov-2019

• 思科套装联络中心企业版 11.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6 11-Jul-2019

文档目录

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2) 07-May-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

• 思科套装联络中心企业版 12.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1) 11-Jan-2019

• 思科套装联络中心企业版 11.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

许可信息

• Cisco Packaged Contact Center 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• 思科套装联络中心企业版 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• 思科套装联络中心企业版 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

安装和升级

安装和升级指南

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

• 思科套装联络中心企业版 12.0(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 20-Nov-2019

• 思科套装联络中心企业版 11.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1) 17-Jun-2020
  • Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018

配置

功能指南

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 29-Jul-2021

• 思科套装联络中心企业版 12.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1) 21-Nov-2019

• 思科套装联络中心企业版 11.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1) 27-May-2018

配置指南

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 17-Apr-2024

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 13-Feb-2024

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 28-Jan-2024

• 思科套装联络中心企业版 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

配置示例和技术说明

• Applicable to Multiple Releases

  • 在PCCE 12.6解决方案中交换自签名证书 28-Jul-2023
  • 配置UCCE的协调 11-Oct-2022

• 思科套装联络中心企业版 11.6(1)

  • Packaged CCE: MRA Configuration 06-Sep-2017
  • Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration 06-Sep-2017
• 在CCE 12.6解决方案中实施CA签名证书 19-Sep-2023
• 在PCCE 12.5上配置CVP智能许可证并排除故障 06-May-2021
• 了解PCCE命令执行窗格 22-Apr-2020
• 将第三方小工具和用户界面集成到PCCE 22-Apr-2020
• 在PCCE上配置FTP服务器 22-Apr-2020
• 与Okta身份供应商的联系中心SSO 07-Nov-2017
• 配置PCCE出站选项 — 在传输到代理进行SIP时禁用回铃 30-May-2017

维护和运行

最终用户指南

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise 27-Apr-2023
  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 20-Nov-2022

• 思科套装联络中心企业版 12.0(1)

  • Packaged CCE Migration Guide, Release 12.0 04-Aug-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019

维护和操作指南

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 727 KB)
  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 03-Feb-2020

• 思科套装联络中心企业版 12.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1) 19-Jul-2019

• 思科套装联络中心企业版 11.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1) 17-Sep-2020
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1) 28-May-2018

故障排除

故障排除技术说明

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • 使用CCE调配Google CCAI混合服务 15-Dec-2023
  • 通过UCCE上的SPOG排除配置更改故障 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • 在CCE解决方案中实施CA签名证书 27-Jul-2023

• 思科套装联络中心企业版 12.0(1)

  • 管理PCCE组件证书以用于SPOG 01-Dec-2019

• 思科套装联络中心企业版 11.6(1)

  • ICM MDS消息可处理的最大数据量 20-May-2020
• 增强联系中心UCCE/PCCE的数据库性能 30-Jan-2023
• PCCE解决方案中的Exchange自签名证书 14-Jul-2022
• 排除PCCE故障 — 如何在资产页面中恢复Finesse和CUIC的FQDN 20-Jan-2021
• 排除PCCE 12.0 SPOG文件传输故障 27-May-2020
• 对显示不同步的SPOG上的CVP进行故障排除 27-May-2020
• 配置PCCE本地授权 21-Apr-2020
• 排除CVP 12.5和PCCE 12.0之间的证书交换故障 21-Apr-2020
• 排除PCCE无法连接到A侧或B侧VMware ESXi主机的故障 08-May-2019
• 包的联络中心企业(PCCE)在VM主机屏幕的11.5配置错误 25-May-2017
• ADFS/IdS故障排除和常见问题 19-Sep-2016