Cisco Unified Communications Manager (CallManager)

Информационные бюллетени и сведения о продуктах

Вопросы и ответы

• Questions and Answers on Compliance with Kari’s Law and Ray Baum’s Act 04-Jun-2020 (PDF - 125 KB)
• Cisco Unified Communications Manager Licensing Pricing Model 30-Apr-2007

Краткий обзор

• Cisco Unified Communications on Cisco HyperFlex 08-Apr-2020
• Cisco Unified Communications on Cisco HyperFlex At-a-Glance 08-Apr-2020 (PDF - 323 KB)

Технические характеристики

• Cisco Unified Communications Manager Version 12.5 Data Sheet 18-Nov-2019
• Cisco Unified Communications Manager 10.5 Data Sheet 11-Jan-2019
• Cisco Unified Communications Manager 12.0 Data Sheet 05-Mar-2018
• Cisco Unified CallManager 5.0--What Is New? 18-Sep-2016
• Cisco Unified Communications Manager 11.5 Data Sheet 08-Aug-2016
• Cisco Unified Communications Manager 9.0 Data Sheet 25-Jan-2016
• Cisco Unified Communications Manager 11.0 Data Sheet 22-Jul-2015
• Cisco Unified Communications Manager 10.0 Data Sheet 30-Mar-2015
• Cisco Unified Communications Manager 6.1 17-Dec-2013
• Cisco Unified Communications Manager Version 7.1 04-Jun-2009
• Cisco Unified Communications Manager Version 7.1 04-Jun-2009
• Cisco Unified Communications Manager Version 7.0 08-Sep-2008
• Cisco Unified Communications Manager Version 6.0 05-Jun-2007
• Cisco Unified Communications Manager Version 6.0 05-Jun-2007
• Cisco CallManager Version 4.1 18-Oct-2004

Уведомления о снятии продуктов с производства и о прекращении продаж

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition 10.X 11-May-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Select Cisco Unified Communications feature Licenses 04-May-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Select Cisco Unified Communications feature Licenses 04-May-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 12.0 17-Feb-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager and Session Management Edition Software 12.0 17-Feb-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager and Session Management Edition 10.X 03-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 9.X ADD-ON User Licenses and Feature Migration 01-Aug-2017
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager 9.X – Migration des licences pour utilisateur SUPPLÉMENTAIRE et des fonctionnalités 01-Aug-2017
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 11.0 31-Jan-2017
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager and Session Management Edition Software 11.0 31-Jan-2017
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager Version 8.6 (JITC Certified) 02-Feb-2016
• Annonce d’arrêt de commercialisation et de fin de vie du logiciel Cisco Unified Communications Manager version 8.6 (certifié JITC) 02-Feb-2016
• Annonce d’arrêt de commercialisation et de fin de vie des versions 9.x du logiciel de gestion de sessions et de communications unifiées Cisco Unified Communications Manager Session Management Edition 21-Jan-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software Version 9.x 21-Jan-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 8.x User Connect Licensing (UCL) Add-On Licenses (Tiers B and C) 23-Dec-2015

Уведомления о безопасности

Бюллетени

• Limited Extension of Software Maintenance Support for CUCM 10.5 Release 20-Apr-2020
• Cisco Unity Connection Service Bulletin for Unified Messaging with Microsoft Office 365 Product Bulletin 23-Feb-2020
• Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin 20-Feb-2020

Рекомендации по вопросам безопасности, ответы и уведомления

• Cisco Unified Communications Manager Cross-Site Request Forgery Vulnerability 03-May-2020
• Cisco Unified Communications Manager Path Traversal Vulnerability 15-Apr-2020
• Cisco Unified Communications Manager SQL Injection Vulnerability 06-Feb-2020
• Cisco Unified Communications Manager Information Disclosure Vulnerability 22-Jan-2020
• Cisco Unified Communications Manager Cross-Site Scripting Vulnerability 02-Oct-2019
• Cisco Unified Communications Manager Cross-Site Scripting Vulnerability 02-Oct-2019
• Cisco Unified Communications Manager XML External Expansion Vulnerability 02-Oct-2019
• Cisco Unified Communications Manager SQL Injection Vulnerability 02-Oct-2019
• Multiple Cisco Unified Communications Products Cross-Site Scripting Vulnerability 02-Oct-2019
• Cisco Unified Communications Manager Security Bypass Vulnerability 02-Oct-2019
• Multiple Cisco Unified Communications Products Cross-Site Request Forgery Vulnerability 02-Oct-2019
• Cisco Unified Communications Manager Session Initiation Protocol Denial of Service Vulnerability 03-Jul-2019
• Cisco Unified Communications Manager Denial of Service Vulnerability 17-Apr-2019
• Cisco Unified Communications Manager Digest Credentials Disclosure Vulnerability 09-Jan-2019
• Multiple Cisco Unified Communications Products Open Redirect Vulnerability 03-Oct-2018

Уведомления о дефектах

• Cisco Unified Communications Manager версии 12.5

  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 11-May-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020

• Cisco Unified Communications Manager версии 12.0

  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 11-May-2020
  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020

• Cisco Unified Communications Manager версии 11.5

  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 11-May-2020
  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
  • Field Notice: FN - 70394 - Unified Communications Platforms, Time Zones Not Updated in Database Correctly - Software Upgrade Recommended 15-Mar-2019
  • Field Notice: FN - 70276 - Unified Communications Manager 11.5(X) Exhibits Slow GUI Page Response Times - Software Upgrade Recommended 13-Sep-2018

• Cisco Unified Communications Manager версии 11.0

  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 11-May-2020
  • Field Notice: FN - 70496 - Cisco IP Phones Might Fail to Operate Correctly Due to Expired Manufacturer Installed Certificate - Configuration Change Recommended 27-Apr-2020
  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
  • Field Notice: FN - 70394 - Unified Communications Platforms, Time Zones Not Updated in Database Correctly - Software Upgrade Recommended 15-Mar-2019

Выпуск и совместимость

Информация о совместимости

• Cisco Unified Communications Manager версии 12.5

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(X) 06-Apr-2020

• Cisco Unified Communications Manager версии 12.0

  • Deprecated Phone Models for Cisco Unified Communications Manager, Release 12.0(x) 21-Feb-2020
  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 16-Jan-2020

• Cisco Unified Communications Manager версии 11.5

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Releases 11.5(1)SU5 - SU8 21-May-2020
  • Deprecated Phone Models for Cisco Unified Communications Manager, Release 11.5(x) 21-Feb-2020
  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 11.x 10-Jan-2020

• Cisco Unified Communications Manager версии 11.0

  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 11.x 10-Jan-2020

• Cisco Unified Communications Manager версии 10.5

  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 10.x 16-Jan-2020

• Cisco Unified Communications Manager версии 10.0

  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 10.x 16-Jan-2020

• Cisco Unified Communications Manager версии 9.1

  • Software Compatibility Matrix for Cisco Unified Communications Manager 26-Jan-2017 (PDF - 1 MB)
  • Hardware and Software Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1) 20-Dec-2012

• Cisco Unified Communications Manager версии 9.0

  • Software Compatibility Matrix for Cisco Unified Communications Manager 26-Jan-2017 (PDF - 1 MB)
  • Hardware and Software Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager, Release 9.0(1) 19-Jul-2012
• Deprecated Phone Models in Cisco Unified Communications Manager, Release 14 21-Feb-2020
• Vendor MIB Support for Cisco Unified Communications Manager Servers 14-Dec-2013

Комментарии к выпуску

• Cisco Unified Communications Manager версии 12.5

  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU2 19-May-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU1 19-May-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1) 20-Mar-2020
  • Release Notes for Cisco Prime Collaboration Deployment, Release 12.6(1) 19-Jun-2019
  • Release Notes for Cisco Prime Collaboration Deployment, Release 12.5(1) 23-Jan-2019

• Cisco Unified Communications Manager версии 12.0

  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 20-Mar-2020
  • Release Notes for Cisco Prime Collaboration Deployment, Release 12.1(1) 18-Jan-2018
  • Release Notes for Cisco Prime Collaboration Deployment, Release 12.0(1a) 01-Dec-2017

• Cisco Unified Communications Manager версии 11.5

  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU8 20-May-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU7 14-May-2020
  • Release Notes for Cisco Unified Communications Manager and IM & Presence Service, Release 11.5(1) 20-Mar-2020
  • Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU3 20-Mar-2020
  • Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU2 20-Mar-2020
  • Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU1 20-Mar-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU5 and SU6 20-Mar-2020

Ссылки

Информация

• Cisco Unified Communications Manager версии 12.5

  • Open Source Used in Cisco Prime Collaboration Deployment, Release 12.5(1) 29-Jan-2019 (PDF - 11 MB)

• Cisco Unified Communications Manager версии 12.0

  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU3 30-May-2019 (PDF - 9 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU2 17-Sep-2018 (PDF - 9 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU1 01-Dec-2017 (PDF - 10 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1) 30-Aug-2017 (PDF - 23 MB)

• Cisco Unified Communications Manager версии 11.5

  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU5 29-Jun-2018 (PDF - 8 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU4 05-Feb-2018 (PDF - 15 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU3 08-Aug-2017 (PDF - 10 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU2 19-Jan-2017 (PDF - 14 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU1 20-Jul-2016 (PDF - 16 MB)
  • Open Source Used in Cisco Prime Collaboration Deployment, Release 11.5(3) 12-Jul-2016 (PDF - 8 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1) 08-Jun-2016 (PDF - 16 MB)

• Cisco Unified Communications Manager версии 11.0

  • Open Source Used in Cisco Unified Communications Manager, Release 11.0(1a)SU3 06-Mar-2017 (PDF - 16 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.0(1) SU2 08-Jun-2016 (PDF - 16 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.0(1a) 27-Oct-2015 (PDF - 14 MB)

Планы подготовки документации

• Cisco Unified Communications Manager версии 12.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1) 03-Feb-2020

• Cisco Unified Communications Manager версии 12.0

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 17-Jan-2020

• Cisco Unified Communications Manager версии 11.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1) 17-Jan-2020

• Cisco Unified Communications Manager версии 11.0

  • Documentation Guide for Cisco Unified Communications Manager and IM & Presence Service, Release 11.0(1) 10-Jan-2020

• Cisco Unified Communications Manager версии 10.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service Release 10.5(2) 13-Jan-2020
  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(1) 06-May-2014

• Cisco Unified Communications Manager версии 10.0

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.0(1) 01-Feb-2016

• Cisco Unified Communications Manager версии 9.1

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 9.1(x) 02-Feb-2016

• Cisco Unified Communications Manager версии 9.0

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 9.0(1) 02-Feb-2016

Справочные технические руководства

• Cisco Unified Communications Manager версии 11.5

  • Cisco Headset and Finesse Integration for Contact Center 21-May-2020 (PDF - 783 KB)
  • Role Resource Descriptions for Cisco Unified CM Administration 31-Mar-2017 (PDF - 70 KB)

• Cisco Unified Communications Manager версии 9.1

  • Announcements with Music On Hold 11-Mar-2014 (PDF - 733 KB)

Проектирование

Руководства по дизайну

• Cisco Unified Communications Manager версии 12.5

  • Media Optimization with ICE Enablement in Cisco Enterprise Collaboration Preferred Architecture 12.5 14-May-2019
  • Preferred Architecture for Cisco Collaboration 12.x On-Premises Deployments, Design Overview 13-Mar-2019
  • Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments, CVD 20-Feb-2019

• Cisco Unified Communications Manager версии 12.0

  • Preferred Architecture for Cisco Collaboration 12.x On-Premises Deployments, Design Overview 13-Mar-2019
  • Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments, CVD 20-Feb-2019
  • Cisco Collaboration System 12.x Solution Reference Network Designs (SRND) 01-Mar-2018

• Cisco Unified Communications Manager версии 11.5

  • Cisco Collaboration System 11.x Solution Reference Network Designs (SRND) 30-Jul-2015

• Cisco Unified Communications Manager версии 11.0

  • Cisco Collaboration System 11.x Solution Reference Network Designs (SRND) 30-Jul-2015

• Cisco Unified Communications Manager версии 10.5

  • Cisco Collaboration System 10.x Solution Reference Network Designs (SRND) 10-Jul-2014

• Cisco Unified Communications Manager версии 10.0

  • Cisco Collaboration System 10.x Solution Reference Network Designs (SRND) 10-Jul-2014

• Cisco Unified Communications Manager версии 9.1

  • Cisco Collaboration System 9.x Solution Reference Network Designs (SRND) 19-Jan-2016

• Cisco Unified Communications Manager версии 9.0

  • Cisco Unified Communications System 9.0 SRND 26-Jun-2012

Технические примечания по дизайну

• Cisco Unified Communications Manager версии 9.1

  • Unified Communications Manager Support FAQ 16-Mar-2012

• Cisco Unified Communications Manager версии 9.0

  • Unified Communications Manager Support FAQ 16-Mar-2012
• Third Party Products Support for Voice Applications 08-Apr-2014
• Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager 24-Feb-2012
• Creating Users, Phones, and Associations in Cisco CallManager 04-Feb-2010
• Using the Meet-Me and Ad Hoc Conferencing Features 29-Apr-2009
• Порты TCP и UDP, используемые Cisco CallManager 15-Aug-2008
• Cisco CallManager: Understanding Direct-Inward-Dial (DID) 29-Feb-2008
• VT Advantage Outbound Calls Fail from CallManager Through H.323 Gateways to PSTN 02-Jul-2007
• Cisco AVVID Gateway Support for Fax Relay and Fax Pass-Through 08-Jan-2007
• Quality of Service on Cisco CallManager 21-Aug-2006
• Manually Check the JTAPI Version on the CRS Server 21-Aug-2006
• Understanding and Troubleshooting Call Routing and Dial Pattern Problems with Cisco CallManager 18-Jul-2006
• Understanding MGCP Interactions with Cisco CallManager 18-May-2006
• Configuring a Single Dialed Number on Multiple Lines 16-Feb-2006

Установка и обновление

Руководство по установке и модернизации

• Cisco Unified Communications Manager версии 12.5

  • Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1) 17-May-2020
  • Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1) 26-Jun-2019

• Cisco Unified Communications Manager версии 12.0

  • Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 12-Feb-2020
  • Cisco Collaboration on Virtual Servers 19-Jan-2018
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 17-Aug-2017
  • Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager версии 11.5

  • Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1) 12-Feb-2020
  • Cisco Collaboration on Virtual Servers 21-Nov-2018
  • Cisco Collaboration on Virtual Servers 22-Mar-2018
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service Release 11.5(1) 07-Jun-2016
  • Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 11.5(1) 07-Jun-2016

• Cisco Unified Communications Manager версии 11.0

  • Upgrade Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.0(1) 20-Nov-2019
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.0(1) 25-Jun-2015
  • Migration to Cisco Unified Communications Manager Release 11.0(1) Using Prime Collaboration Deployment 22-Jun-2015
  • Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 11.0(1) 09-Jun-2015

Технические примечания по установке и модернизации

• Cisco Unified Communications Manager версии 9.1

  • Unified Communications Manager Support FAQ 16-Mar-2012

• Cisco Unified Communications Manager версии 9.0

  • Unified Communications Manager Support FAQ 16-Mar-2012
• Apple Push Notifications Updates 12-May-2020 (PDF - 163 KB)
• Upgrade CUCM/CUC/CUPS with Prime Collaboration Deployment 29-Jan-2015
• Converting a Cisco 7940/7960 CallManager Phone to a SIP Phone and the Reverse Process 19-Sep-2014
• CUCM License Migration from Version 8.x to Version 9.x 02-Aug-2013
• CUCM 9.x+ and ELM - License Upgrade and Installation 26-Apr-2013
• Unified Communications Manager (CallManager) Upgrade Tool 17-Feb-2012
• United Kingdom Numbering Plan for CallManager 05-Jan-2012
• Rollback Procedure for Migration from Unified Communications Manager 4.x to 6.x 09-Dec-2010
• Cisco CallManager Upgrade Paths and Cisco Unified Communications Product Names 23-Oct-2009
• Install and Configure IP Communicator with CallManager 29-May-2008
• CallManager Approved Methods for Remote Cisco Technical Support Access 20-Nov-2007
• Problems Setting Ring Types on IP Phones After Upgrading Cisco CallManager 21-May-2007
• Upgrading a Cisco CallManager Cluster 12-Apr-2007

Настройка

Примеры конфигурации и технические примечания

• Cisco Unified Communications Manager версии 12.5

  • Proxy Server Scaling for Push Notifications 02-Apr-2020

• Cisco Unified Communications Manager версии 11.5

  • Proxy Server Scaling for Push Notifications 02-Apr-2020

• Cisco Unified Communications Manager версии 11.0

  • Configure CDR on CCM 11.5 30-Jul-2018
  • Installation of Cisco Call Manager Device Pack through Prime Collaboration Deployment 28-Jul-2016
  • Configure the Enterprise Group for CUCM & IM/P 15-Jul-2016

• Cisco Unified Communications Manager версии 10.5

  • Cluster migration using Cisco Prime Collaboration Deployment 23-Feb-2020
  • Unified Communications Manager Version 10.5 SAML SSO Configuration Example 02-Mar-2018
  • Configure V.150 with Cisco Unified Communications Manager 11-Feb-2016

• Cisco Unified Communications Manager версии 9.1

  • Unified Communications Manager Support FAQ 16-Mar-2012
  • Jabber для примера конфигурации Android 15-Mar-2012

• Cisco Unified Communications Manager версии 9.0

  • Unified Communications Manager Support FAQ 16-Mar-2012
  • Jabber для примера конфигурации Android 15-Mar-2012

• Инструмент массового администрирования Cisco Bulk Administration Tool

  • VG224 and VG350 Simultaneous Bulk Import of Device and Line Configuration Example 07-Apr-2015
  • CUPS User Contact Lists Import with BAT Configuration Example 21-Jun-2013
  • Associate Existing Users to IP Phones with BAT 13-Oct-2011

Руководства по конфигурации

• Cisco Unified Communications Manager версии 12.5

  • System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1) 17-Jun-2020
  • System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 17-Jun-2020
  • System Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 17-Jun-2020
  • Database Setup Guide for the IM and Presence Service, Release 12.5(1) 09-Jun-2020
  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 05-Jun-2020
  • Push Notifications Deployment for Cisco Jabber on iPhone and iPad with Cisco Unified Communications Manager 01-Jun-2020
  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 27-May-2020
  • Instant Messaging Compliance for the IM and Presence Service, Release 12.5(1) 02-Apr-2020
  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.5(1) 20-Mar-2020
  • Database Setup Guide for the IM and Presence Service, Release 12.5(1)SU2 03-Feb-2020
  • Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 12.5(1)SU2 03-Feb-2020
  • Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU2 03-Feb-2020
  • Database Setup Guide for the IM and Presence Service, Release 12.5(1)SU1 24-Jan-2020
  • Jabber for Everyone Quick Start Guide 09-Dec-2019
  • Configuration and Administration of the IM and Presence Service, Release 12.5(1) 19-Sep-2019

Руководства по программированию

• Cisco Unified Communications Manager версии 12.5

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 12.5(1) 23-Jan-2019
  • Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager Release 12.5(1) 23-Jan-2019

• Cisco Unified Communications Manager версии 12.0

  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 29-May-2019
  • SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 12.0(1) 14-Sep-2017
  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager 12.0(1) 05-Sep-2017
  • Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, 12.0(1) 05-Sep-2017

• Cisco Unified Communications Manager версии 11.5

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 11.5(1) 04-Oct-2019
  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 29-May-2019
  • Cisco Unified TAPI Developer Guide for Cisco Unified Communications Manager Release 11.5(1) 20-Sep-2018
  • SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 11.5(1) 25-Oct-2016

• Cisco Unified Communications Manager версии 11.0

  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 29-May-2019
  • Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 11.0(1) 21-Jul-2015
  • Cisco Unified TAPI Developer Guide for Cisco Unified Communications Manager Release 11.0(1) 15-Jun-2015
  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 11.0(1) 10-Jun-2015

• Cisco Unified Communications Manager версии 10.5

  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 29-May-2019

Обслуживание и эксплуатация

Руководства по поддержке и эксплуатации

• Cisco Unified Communications Manager версии 12.5

  • Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)SU2 02-Jun-2020
  • Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)SU1 02-Jun-2020
  • Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 13-Mar-2020
  • Cisco Unified Serviceability Administration Guide, Release 12.5(1)SU1 04-Mar-2020
  • Bulk Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 03-Feb-2020
  • Security Guide for Cisco Unified Communications Manager, Release 12.5(1)SU2 03-Feb-2020
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2 17-Jan-2020
  • Cisco Unified Serviceability Administration Guide, Release 12.5(1) 14-Jan-2020
  • Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU1 19-Dec-2019
  • Security Guide for Cisco Unified Communications Manager 12.5(1) SU1 24-Sep-2019
  • Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1) 26-Jul-2019
  • Administration Guide for Cisco Unified Communications Manager, Release 12.5(1) 11-Jul-2019
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5.1 SU1 19-Jun-2019
  • Prime Collaboration Deployment Administration Guide, Release 12.6(1) 19-Jun-2019
  • Bulk Administration Guide for Cisco Unified Communications Manager, Release 12.5(1) 24-Jan-2019

Руководства пользователя

• Cisco Unified Communications Manager версии 12.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) SU1 09-Jun-2020
  • Портал самообслуживания системы Cisco Unified Communications — руководство пользователя, выпуск 12.5(1) 15-Feb-2019
  • Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) 23-Jan-2019

• Cisco Unified Communications Manager версии 12.0

  • Cisco Unified Communications Self Care Portal User Guide, Release 12.0(1) 13-Mar-2018
  • Manager Assistant User Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017
  • Портал самообслуживания системы Cisco Unified Communications — руководство пользователя, выпуск 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager версии 11.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 11.5(1) 10-Oct-2018
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager, Release 11.5(1) 21-Jun-2016

• Cisco Unified Communications Manager версии 11.0

  • Cisco Unified Communications Self Care Portal User Guide, Release 11.0(1) 10-Oct-2018
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 11.0(1) 08-Jun-2015

• Cisco Unified Communications Manager версии 10.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 10.5(1) 28-Sep-2017

• Cisco Unified Communications Manager версии 10.0

  • Cisco Voice Log Translator 2.7(9) User Guide 28-Apr-2014
  • Cisco Unified Communications Self Care Portal User Guide, Release 10.0.0 06-Mar-2014
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 10.0(1) 27-Nov-2013

• Cisco Unified Communications Manager версии 9.1

  • User Guide for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1) 05-Dec-2013

Технические примечания по поддержке и эксплуатации

• Cisco Unified Communications Manager версии 9.1

  • DX650 FAQ: How do you take a screenshot? 23-Aug-2013
  • Unified Communications Manager Support FAQ 16-Mar-2012

• Cisco Unified Communications Manager версии 9.0

  • Unified Communications Manager Support FAQ 16-Mar-2012

• Инструмент массового администрирования Cisco Bulk Administration Tool

  • Unified Presence Server FAQ: How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool? 26-Jun-2013

• Средство административной отчетности Cisco Administrative Reporting Tool

  • Capture Voice Messaging Utilization Reports 21-Nov-2006
• Managing Voice Quality with Cisco Voice Manager (CVM) and Telemate 26-Jun-2019
• Enable the Encrypted Configuration Feature on the CUCM 12-May-2015
• Obtain and Run Recovery Software on the CUCM VM 30-Apr-2015
• MotoPBX and CUCM Integration 10-Apr-2015
• CUCM Publisher Node Restoration from Subscriber Database without Prior Backup or Root Access 30-Mar-2015
• CUAC Integration with Microsoft AD 30-Mar-2015
• Часовой пояс Версий 8. X/9. X/10. X CUCM и Изменения DST 17-Feb-2015
• Export Data from the RTMT 27-Oct-2014
• Converting a Cisco 7940/7960 CallManager Phone to a SIP Phone and the Reverse Process 19-Sep-2014
• License Calculation in CUCM release 9.x+ 28-May-2014

Поиск и устранение неполадок

Support FAQ

• Cisco Unified Communications Manager версии 9.1

  • DX650 FAQ: How do you create a problem report? 30-Aug-2013
  • DX650 FAQ: How do you take a screenshot? 23-Aug-2013
  • Unified Communications Manager Support FAQ 16-Mar-2012

• Cisco Unified Communications Manager версии 9.0

  • Unified Communications Manager Support FAQ 16-Mar-2012

• Инструмент массового администрирования Cisco Bulk Administration Tool

  • How do you Bulk Migrate UM Accounts from Exchange to Office 365 in CUC? 15-Nov-2017
  • Unified Presence Server FAQ: How do you migrate contact lists from Cisco Unified Presence Server Release 8.x to Release 9.x with use of the Bulk Administration Tool? 26-Jun-2013
• Q.A for CUCM PHONE CERTIFICATES (LSC/MIC) 21-Nov-2016
• Cisco CallManager: Call Back Feature FAQ 25-Feb-2009
• CallManager Issue Resolution with CDR and ART FAQ 09-Jul-2008
• Вопросы и ответы по запросам программного обеспечения на компакт-диске системы унифицированных коммуникаций 07-Apr-2008
• Obtaining Cisco CallManager 3.3 Upgrade Software for ICS 7750 FAQs 08-Oct-2006
• Manually Check the JTAPI Version on the CRS Server 21-Aug-2006
• Cisco CallManager 4.0 Software Upgrade FAQ 27-Jun-2006
• Codec Support FAQ 30-Mar-2005

Ошибки и системные сообщения

• Cisco Unified Communications Manager версии 12.5

  • System Error Messages for Cisco Unified Communications Manager 12.5(1) 18-Jul-2019

• Cisco Unified Communications Manager версии 12.0

  • System Error Messages for Cisco Unified Communications Manager 12.0(1) 21-Sep-2017

• Cisco Unified Communications Manager версии 11.5

  • System Error Messages for Cisco Unified Communications Manager 11.5(1) 06-Jun-2018

• Cisco Unified Communications Manager версии 11.0

  • System Error Messages for Cisco Unified Communications Manager 11.0(1) 26-Jun-2015

• Cisco Unified Communications Manager версии 10.0

  • System Error Messages for Cisco Unified Communications Manager 10.0(1) 23-Dec-2013

• Cisco Unified Communications Manager версии 9.1

  • System Error Messages for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1) 11-Mar-2014
  • System Error Messages for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1) 20-Dec-2012

• Cisco Unified Communications Manager версии 9.0

  • System Error Messages for IM and Presence Service on Cisco Unified Communications Manager, Release 9.0(1) 11-Mar-2014
  • System Error Messages for Cisco Unified Communications Manager 9.0(1) 22-Dec-2013

Руководства по поиску и устранению неисправностей

• Cisco Unified Communications Manager версии 12.5

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.5(1) 15-Oct-2019

• Cisco Unified Communications Manager версии 12.0

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager версии 11.5

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 11.5(1) 22-Apr-2016

• Cisco Unified Communications Manager версии 11.0

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 11.0(1) 08-Jun-2015

• Cisco Unified Communications Manager версии 10.0

  • Cisco Server Recovery 03-Sep-2015
  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 10.0(1) 06-Mar-2014

• Cisco Unified Communications Manager версии 9.1

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 9.1(1) 22-Aug-2012

• Cisco Unified Communications Manager версии 9.0

  • Cisco Server Recovery 30-Jul-2012 (PDF - 432 KB)
  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 9.0(1) 18-Jul-2012

Технические примечания по поиску и устранению неисправностей

• Cisco Unified Communications Manager версии 12.5

  • Troubleshoot Cisco Headset 5XX series 28-Oct-2019

• Cisco Unified Communications Manager версии 11.0

  • Troubleshoot Telepresence Endpoint Added to TMS Changing to Behind the Firewall Status Automatically 09-Oct-2015

• Cisco Unified Communications Manager версии 10.5

  • Troubleshoot Telepresence Endpoint Added to TMS Changing to Behind the Firewall Status Automatically 09-Oct-2015

• Cisco Unified Communications Manager версии 10.0

  • Troubleshoot PCD Migration Error 07-Sep-2017

• Cisco Unified Communications Manager версии 9.1

  • Phone Designer - Communications Failure Error Message 24-May-2012

• Cisco Unified Communications Manager версии 9.0

  • Phone Designer - Communications Failure Error Message 24-May-2012

• Инструмент массового администрирования Cisco Bulk Administration Tool

  • CUCM 6.x/7.x/8.x: Bulk Administration Tool (BAT) Errors 22-Jun-2012
  • Associate Existing Users to IP Phones with BAT 13-Oct-2011

• Средство административной отчетности Cisco Administrative Reporting Tool

  • Capture Voice Messaging Utilization Reports 21-Nov-2006
• Phones Out of Service Alarm Definitions for CUCM 11.5 and Above 10-Jun-2020
• Smart License Reservation for CUCM Version 12.5 04-Jun-2020
• Network Time Protocol (NTP) on CUCM 01-Jun-2020
• How to Export TLS Certifcate from CUCM Packet Capture (PCAP) 23-Apr-2020
• Update ASA Certificate on CUCM for Phone VPN with AnyConnect Feature 22-Apr-2020
• Certificate Regeneration Process for ITLRecovery on CUCM 12.x and later 22-Apr-2020

Литература

Официальные документы

• Payment Card Industry Data Security Standard White Paper 21-May-2020 (PDF - 220 KB)
• Infographic: Key Considerations Before Investing in a Collaboration Solution 17-Jul-2015 (PDF - 265 KB)
• Understanding the Total Cost of Unified Communications 13-Dec-2011 (PDF - 483 KB)
• Case Study IP Telephony Deployment: National Bulletin Singapore 02-Feb-2006
• Case Study IP Telephony Deployment: Australian Catholic University 02-Feb-2006
• Case Study: Nortel 61C PBX to Cisco IP Telephony Migration 20-Jan-2006

Переведенные документы

Переведенные руководства для конечного пользователя

• Cisco Unified Communications Manager версии 12.5

  • Портал самообслуживания системы Cisco Unified Communications — руководство пользователя, выпуск 12.5(1) SU1 31-Jul-2019 (PDF - 2 MB)
  • Korisnički priručnik za Cisco Unified Communications Self Care Portal, izdanje 12.5(1) SU1 31-Jul-2019 (PDF - 2 MB)
  • Cisco Unified Communications Self Care 入口網站用戶指南，版本 12.5(1)SU1 31-Jul-2019 (PDF - 2 MB)
  • מדריך למשתמש עבור פורטל שירות עצמי Cisco Unified Communications, הפצה 12.5(1) SU1 31-Jul-2019 (PDF - 2 MB)
  • Портал самообслуживания системы Cisco Unified Communications — руководство пользователя, выпуск 12.5(1) SU1 19-Jun-2019
  • ПорталсамообслуживаниясистемыCiscoUnified Communications—руководствопользователя,выпуск12.5(1) 05-Mar-2019 (PDF - 2 MB)

• Cisco Unified Communications Manager версии 12.0

  • 思科协作系统 12.x 解决方案参考网络设计 (SRND) 22-Jun-2018 (PDF - 66 MB)
  • Korisnički priručnik za Cisco Unified Communications Self Care portal, izdanje 12.0(1) 24-Oct-2017 (PDF - 2 MB)
  • Портал самообслуживания системы Cisco Unified Communications — руководство пользователя, выпуск 12.0(1) 24-Oct-2017 (PDF - 2 MB)
  • Cisco Unified Communications Self Care 入口使用者指南，版本 12.0(1) 24-Oct-2017 (PDF - 2 MB)
  • Cisco Unified Communications Self Care Portal User Guide, Release 12.0(1)‎ - מדריך למשתמש 23-Oct-2017 (PDF - 1 MB)

• Cisco Unified Communications Manager версии 11.5

  • Портал самообслуживания системы Cisco Unified Communications — руководство пользователя, выпуск 11.5(1) 27-Jan-2017 (PDF - 1 MB)
  • Cisco Unified Communications Self Care Portal User Guide, Release 11.5(1)‎ - מדריך למשתמש 27-Jan-2017 (PDF - 967 KB)

• Cisco Unified Communications Manager версии 10.5

  • 思科协作系统 10.x 解决方案参考网络设计 (SRND) 05-Feb-2015 (PDF - 47 MB)
  • Korisnički priručnik za Cisco Unified Communications Self Care portal, izdanje 10.5(1) 22-Jan-2015 (PDF - 1 MB)