Cisco Unified Web Interaction Manager

Информационные бюллетени и сведения о продуктах

Технические характеристики

• Cisco Unified Web Interaction Manager 11.0 for Cisco Unified Contact Center Enterprise and Hosted and Cisco Unified Intelligent Contact Management Data Sheet 26-Aug-2015

Уведомления о снятии продуктов с производства и о прекращении продаж

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Email Interaction Manager 4.2 and Cisco Unified Web Interaction Manager 4.2 for Cisco Unified Contact Center Enterprise 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified E-Mail Interaction Manager and Cisco Unified Web Interaction Manager 25-Aug-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified E-Mail Interaction Manager et de Cisco Unified Web Interaction Manager 25-Aug-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified E-Mail Interaction Manager and Unified Web Interaction Manager 9.0 18-May-2016
• Annonce d’arrêt de commercialisation et de fin de vie du gestionnaire des échanges courriels Cisco Unified E-Mail Interaction Manager et du gestionnaire des échanges Web Unified Web Interaction Manager 9.0 18-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web Interaction Manager and Unified E-Mail Interaction Manager 4.3 and 4.4 02-Aug-2013

Уведомления о безопасности

Рекомендации по вопросам безопасности, ответы и уведомления

• Cisco Unified Email Interaction Manager and Cisco Unified Web Interaction Manager XSS Vulnerability 10-Dec-2015
• Cisco Unified Email Interaction Manager and Cisco Unified Web Interaction Manager SQL Injection Vulnerability 08-Oct-2015
• Cisco Unified Interaction Manager Web Interface Authorization Bypass Vulnerability 08-Oct-2015
• Cisco Unified Interaction Manager Web Interface Security Bypass Vulnerability 08-Oct-2015
• Cisco Unified Interaction Manager Cross-Site Scripting Vulnerability 08-Oct-2015
• Cisco Unified Web Interaction Manager Cross-Site Scripting Vulnerability 02-Oct-2015
• Cisco Unified Web and E-mail Interaction Manager Cross-Site Scripting Vulnerability 02-Oct-2015
• Cisco Unified Web and E-Mail Interaction Manager Broken Authentication Vulnerability 02-Oct-2015
• Cisco Unified Web and E-mail Interaction Manager XML External Entities Vulnerability 02-Oct-2015

Уведомления о дефектах

• Field Notice: FN - 70402 - Java Applet Certificate Expiry - Cisco Unified E-Mail Interaction Manager (EIM) and Web Interaction Manager (WIM) - Software Upgrade Recommended 29-Mar-2019
• Field Notice: FN - 64262 - EIM\WIM 11.0(3) Installer Intermittently Fails with Error Message - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64113 - E-mail and Web Interaction Manager (EIM/WIM) Expired Java Certificates 11-Mar-2016
• Field Notice: FN - 63477 - License file for Cisco Unified WIM page push will expire on 12/28/2011 30-Jan-2012
• Field Notice: FN - 63401 - EIM with CCX integrated License expired after 12th of December, 2010 20-Apr-2011
• Field Notice: FN - 63208 - Cisco Interaction Manager 4.2(5) upgrade fails due to SQL Collation Incompatibility 02-Apr-2009

Выпуск и совместимость

Комментарии к выпуску

• Cisco Unified Web Interaction Manager 11.0(3)

  • Release Notes for Cisco Unified Web and E-Mail Interaction Manager, Release 11.0(3) 21-Dec-2016 (PDF - 377 KB)

• Cisco Unified Web Interaction Manager 9.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Release Notes 09-May-2014 (PDF - 543 KB)

• Cisco Unified Web Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release Notes, Release 9.0(1) 22-Mar-2017 (PDF - 457 KB)

• Cisco Unified Web Interaction Manager 4.4(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release Notes 24-Jan-2015 (PDF - 702 KB)
  • Cisco Medial Blender Release Notes, Release 7.1(3) 08-Nov-2011 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 4.3(2)

  • Cisco Unified Web and E-Mail Interaction Manager Release Notes 23-Jun-2011 (PDF - 621 KB)

• Cisco Unified Web Interaction Manager 4.3(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release Notes 15-May-2014 (PDF - 453 KB)

• Cisco Unified Web Interaction Manager 4.2(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Release Notes - for Unified Contact Center Express 17-Mar-2017 (PDF - 383 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Release Notes - for Unified Contact Center Enterprise, Hosted and ICM 26-May-2014 (PDF - 447 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Release Notes - for Unified Contact Center Enterprise, Hosted and ICM 17-Mar-2017 (PDF - 213 KB)

Ссылки

Информация

• Cisco Unified Web Interaction Manager 11.0(2)

  • Open_Source_Used_in_Cisco_Unified_Web_and_E-Mail_Interaction_Manager_11_0_2 18-Apr-2016 (PDF - 17 MB)

• Cisco Unified Web Interaction Manager 11.0(1)

  • Open Source Used In Cisco Unified Email Interaction Manager for Unified Contact Center Enterprise 11.0(1) 02-Sep-2015 (PDF - 18 MB)

• Cisco Unified Web Interaction Manager 9.0(1)

  • Open Source Software Used in Cisco Unified Web and E-Mail Interaction Manager 9.0(1) 25-Jan-2013 (PDF - 105 KB)

• Cisco Unified Web Interaction Manager 4.3(2)

  • Open Source Software Used in Web Interaction Manager 4.3(x) 07-Jul-2011 (PDF - 50 KB)

Справочные технические руководства

• Cisco Unified Web Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Hardware and System Software Specification 31-Aug-2015 (PDF - 380 KB)

• Cisco Unified Web Interaction Manager 9.0(2)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 03-Oct-2014 (PDF - 373 KB)

• Cisco Unified Web Interaction Manager 9.0(1)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 13-Jan-2013 (PDF - 396 KB)

• Cisco Unified Web Interaction Manager 4.4(1)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 07-Oct-2011 (PDF - 406 KB)
  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 06-Oct-2011 (PDF - 406 KB)

• Cisco Unified Web Interaction Manager 4.3(2)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 23-Jun-2011 (PDF - 404 KB)

• Cisco Unified Web Interaction Manager 4.3(1)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 15-Nov-2009 (PDF - 408 KB)

• Cisco Unified Web Interaction Manager 4.2(5)

  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.2(5) - for Unified Contact Center Express 29-Oct-2009 (PDF - 404 KB)
  • Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.2(5) 29-Oct-2009 (PDF - 402 KB)

• Cisco Unified Web Interaction Manager 4.2(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Enterprise, Hosted and ICM 19-Nov-2007 (PDF - 467 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Express 19-Nov-2007 (PDF - 464 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Tools and Considerations for Users of Cisco E-Mail Manager Option - for Unified Contact Center Enterprise, Hosted and ICM 28-Aug-2007 (PDF - 518 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Schema Guide - for Unified Contact Center Express 05-Aug-2007 (PDF - 9 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Daylight Savings Time (DST) Changes in 2007 - for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 352 KB)

Проектирование

Руководства по дизайну

• Cisco Unified Web Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 11.0(2) 14-Apr-2016 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 11.0(1) 03-Sep-2015 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 9.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 9.0(2) 04-Jun-2015 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide 01-Mar-2017 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 4.4(1)

  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 4.4(1) 16-Aug-2012 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 4.2(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Solution Network Reference Design (SRND) Guide - for Unified Contact Center Enterprise, Hosted, and ICM 17-Mar-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Solution Network Reference Design (SRND) Guide - for Unified Contact Center Express 06-Aug-2007 (PDF - 798 KB)
• Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 4.3(1) 11-Nov-2009 (PDF - 1 MB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Deployment Sizing Guide for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 1 MB)

Установка и обновление

Руководство по установке и модернизации

• Cisco Unified Web Interaction Manager 11.0(3)

  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 11.0(3) 21-Dec-2016 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 11.0(2) 12-Jan-2017 (PDF - 1019 KB)

• Cisco Unified Web Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Installation Guide, Release 11.0(1) 03-Nov-2017 (PDF - 2 MB)
  • Cisco Unified E-Mail and Web Interaction Manager Installation Guide, Release 11.0(1) 19-Oct-2017 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 11.0(1) 11-Oct-2015 (PDF - 914 KB)

• Cisco Unified Web Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Installation Guide, Release 9.0(1) 06-Feb-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide, Release 9.0(1) 03-Oct-2014 (PDF - 767 KB)

• Cisco Unified Web Interaction Manager 4.3(1)

  • Cisco Media Blender Installation Guide for Cisco Unified Contact Center Enterprise and Hosted Editions, Release 4.3(1) 20-Mar-2017 (PDF - 619 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Installation Guide, Release 4.3(1) 20-Mar-2017 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Upgrade Guide (From Release 4.2(5) to 4.3(1)) 24-Jan-2015 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 4.2(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Installation Guide - for Unified Contact Center Express 17-Mar-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Installation Guide - for Unified Contact Center Enterprise, Hosted and ICM 19-Jun-2009 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), System Requirements Guide - for Unified Contact Center Enterprise, Hosted and ICM 28-Aug-2007 (PDF - 383 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), System Requirements - for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 298 KB)
• Cisco Unified Web and E-Mail Interaction Manager Release 4.1(1), Installation Guide - for Unified Contact Center Enterprise, Hosted and ICM 02-Nov-2007 (PDF - 1 MB)

Технические примечания по установке и модернизации

• Cisco Unified Web and E-Mail Interaction Manager: Unable to Install or Configure Secondary Web/Application and Archive Components 26-Sep-2008

Настройка

Примеры конфигурации и технические примечания

• CIM FAQ: How do you change the IP address on CIM Version 9? 27-Sep-2013
• E-Mail Interaction Manager: How To Install the WIM Component on a Separate Server During E-Mail Interaction Manager Installation 13-Jan-2010

Руководства по конфигурации

• Cisco Unified Web Interaction Manager 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016

Обслуживание и эксплуатация

Руководства по поддержке и эксплуатации

• Cisco Unified Web Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Routing and Workflows, Release 11.0(2) 19-Apr-2016 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to System Console, Release 11.0(2) 19-Apr-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources, Release 11.0(2) 18-Apr-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Email Resources, Release 11.0(2) 18-Apr-2016 (PDF - 627 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Administration Console, Release 11.0(2) 15-Apr-2016 (PDF - 3 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Deployment and Maintenance Guide, Release 11.0(2) 14-Apr-2016 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Deployment and Maintenance Guide 02-Sep-2015 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Data Adapter 31-Aug-2015 (PDF - 774 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Tools Console 31-Aug-2015 (PDF - 949 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Administration Console 31-Aug-2015 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Chat and Collaboration Resources 31-Aug-2015 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Email Resources, Release 11.0(1) 31-Aug-2015 (PDF - 620 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Routing and Workflows, Release 11.0(1) 31-Aug-2015 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Offers Console 31-Aug-2015 (PDF - 888 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Reports Console 31-Aug-2015 (PDF - 1 MB)

Руководства пользователя

• Cisco Unified Web Interaction Manager 11.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide 11.0(2) 23-Mar-2017 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Solution Reference Network Design Guide, Release 11.0(2) 15-Dec-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Manager’s Guide, Release 11.0(2) 19-Apr-2016 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author’s Guide, Release 11.0(2) 18-Apr-2016 (PDF - 982 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 11.0(2) 14-Apr-2016 (PDF - 812 KB)

• Cisco Unified Web Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Agent Console User’s Guide, Release 11.0(1) 31-Aug-2015 (PDF - 2 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 11.0(1) 31-Aug-2015 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Console, Release 11.0(1) 31-Aug-2015 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 9.0(2)

  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author’s Guide, Release 9.0(2) 07-Feb-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Agent’s Guide, Release 9.0(2) 07-Feb-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 9.0(2) 03-Oct-2014 (PDF - 986 KB)

• Cisco Unified Web Interaction Manager 9.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide, Release 9.0(1) 16-Mar-2017 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Agent's Guide, Release 9.0(1) 25-Jan-2013 (PDF - 1 MB)
  • Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Author Guide, Release 9.0(1) 25-Jan-2013 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 4.4(1)

  • Cisco Unified Web and E-Mail Interaction Manager Administrator's Guide to Report Console 14-May-2012 (PDF - 1 MB)

Технические примечания по поддержке и эксплуатации

• Cisco Unified Web Interaction Manager 4.4(1)

  • CIM Retriever Polling Interval to POP3 Server Verification 25-Oct-2013

• Cisco Unified Web Interaction Manager 4.3(2)

  • CIM Retriever Polling Interval to POP3 Server Verification 25-Oct-2013

• Cisco Unified Web Interaction Manager 4.3(1)

  • CIM Retriever Polling Interval to POP3 Server Verification 25-Oct-2013

Поиск и устранение неполадок

Support FAQ

• CIM FAQ: How do you change the IP address on CIM Version 9? 27-Sep-2013
• EIM/WIM FAQ: Why are log files generated on a local server instead of on a File server in a distributed deployment? 01-Jul-2013

Руководства по поиску и устранению неисправностей

• Cisco Unified Web Interaction Manager 11.0(1)

  • Cisco Unified Web and E-Mail Interaction Manager Troubleshooting Guide 02-Nov-2015 (PDF - 1 MB)

• Cisco Unified Web Interaction Manager 4.4(1)

  • Cisco Unified Web and E-Mail Interaction Manager Troubleshooting Guide 24-Jan-2015 (PDF - 2 MB)

• Cisco Unified Web Interaction Manager 4.3(1)

  • Cisco Unified Web and E-Mail Interaction Manager Troubleshooting Guide 01-Aug-2011 (PDF - 895 KB)

• Cisco Unified Web Interaction Manager 4.2(5)

  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(5), Troubleshooting Guide - for Unified Contact Center Express 17-Mar-2017 (PDF - 822 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(5), Troubleshooting Guide - for Unified Contact Center Enterprise, Hosted and ICM 17-Mar-2017 (PDF - 909 KB)

• Cisco Unified Web Interaction Manager 4.2(1)

  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Troubleshooting Guide - for Unified Contact Center Enterprise, Hosted and ICM 17-Mar-2017 (PDF - 903 KB)
  • Cisco Unified Web and E-Mail Interaction Manager Release 4.2(1), Troubleshooting Guide - for Unified Contact Center Express 05-Aug-2007 (PDF - 1 MB)

Технические примечания по поиску и устранению неисправностей

• Cisco Unified Web Interaction Manager 4.4(1)

  • CIM Retriever Polling Interval to POP3 Server Verification 25-Oct-2013

• Cisco Unified Web Interaction Manager 4.3(2)

  • CIM Retriever Polling Interval to POP3 Server Verification 25-Oct-2013

• Cisco Unified Web Interaction Manager 4.3(1)

  • CIM Retriever Polling Interval to POP3 Server Verification 25-Oct-2013
• Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency 19-May-2017
• UCCE: Troubleshoot ICM Agent Chat Issue 21-Sep-2011
• Unified Web and E-Mail Interaction Manager 4.2(4) and 4.2(5) Upgrade Fails due to License Error 23-May-2011
• Unified Contact Center Enterprise: No Option to Choose a Media Routing Domain for Each Media Class in the CIM Integration Manager Wizard 14-Sep-2009
• Cisco Unified Web and E-Mail Interaction Manager Version 4.2(5): Unable to Encrypt Database Password 11-Mar-2009
• Unified Web and E-Mail Interaction Manager Version 4.2(5): Weblogic Causes ISAPI Error After WIM 4.2(5) Upgrade 26-Feb-2009
• Cisco Unified Web and E-Mail Interaction Manager Version 4.2(5): New Categories do not Show Up in List or Tree View 26-Feb-2009
• Creation of Knowledge Base Article with Cisco Unified Web and E-Mail Interaction Manager Version 4.2(5) Results in "Article Could Not Be Created" Error 23-Feb-2009
• Cisco Interaction Manager 4.2(5) upgrade fails due to SQL Collation incompatibility 12-Feb-2009
• Cisco Unified Web and E-Mail Interaction Manager version 4.2(4) Listener Service Instance hangs while Starting 09-Feb-2009
• Cisco Unified Web and E-Mail Interaction Manager: Unable to Install or Configure Secondary Web/Application and Archive Components 26-Sep-2008
• Blended Agents are not Assigned Email Activities from ICM 09-Jul-2008