Cisco Unified IP Interactive Voice Response (IVR)

Информационные бюллетени и сведения о продуктах

Технические характеристики

• Cisco Unified IP Interactive Voice Response Data Sheet 07-Aug-2017
• Cisco Unified IP Interactive Voice Response 8.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 7.0 15-Jan-2016
• Cisco Unified IP Interactive Voice Response 8.5 Data Sheet 14-Jan-2016
• Cisco Unified IP Interactive Voice Response 9.0 Data Sheet 10-Aug-2014

Уведомления о снятии продуктов с производства и о прекращении продаж

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Cisco Unified IPIVR Upgrades and Spares 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.0 14-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 8.5 11-Jan-2019
• EoS/EoL for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications 10-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IPIVR 10.x 10-Jul-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IPIVR 10.x 10-Jul-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 9.0 16-Feb-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 7.0 25-Oct-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 6.0 25-Oct-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 5.0 16-Mar-2009
• EoS/EoL for the Cisco Unified IP Interactive Voice Response (IP IVR) 4.1 03-Dec-2007
• EOS/EOL for the Cisco Unified IP Interactive Voice Response (IP IVR) 4.5 13-Nov-2007
• EOS/EOL for the Cisco Unified IP Interactive Voice Response (IP IVR) 4.0 08-Nov-2007

Уведомления о безопасности

Бюллетени

• Instructions for Configuring Speech SW for Cisco IPCC Express and Cisco IP IVR 4 14-Jan-2019

Рекомендации по вопросам безопасности, ответы и уведомления

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011

Уведомления о дефектах

• Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

  • Field Notice: FN - 70182 - Unified Contact Center Express Database Mastership Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 09-Jul-2018
  • Field Notice: FN - 64240 - Unified Contact Center Express (UCCX) LiveData Stabilization Enhancements - Software Upgrade Recommended 13-Oct-2017
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Cisco Unified IP Interactive Voice Response (IVR) 10.6(1)

  • Field Notice: FN - 70090 - Service Interruption on IP IVR/UCCX 10.6(1)SU3 When Integrated with Any Supported Version of ICM - Software Upgrade Recommended 20-Dec-2017
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)

  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)

  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Система интерактивного голосового меню (IVR) Cisco Unified IP 11.6(1)

  • Field Notice: FN - 70182 - Unified Contact Center Express Database Mastership Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 09-Jul-2018
  • Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018

• Система интерактивного голосового меню (IVR) Cisco Unified IP 11.5(1)

  • Field Notice: FN - 70182 - Unified Contact Center Express Database Mastership Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended 09-Jul-2018
  • Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

• Система интерактивного голосового меню (IVR) Cisco Unified IP 9.0(2)

  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017
  • Field Notice: FN - 63895 - Russian Time Zone Changes for Cisco Unified Contact Center Enterprise Products 22-Dec-2014

• Система интерактивного голосового меню (IVR) Cisco Unified IP 9.0(1)

  • Field Notice: FN - 64203 - UCCX Historical Reports: Overflow occurred on a datetime or interval operation - Software Upgrade Recommended 13-Oct-2017

Проектирование

Технические примечания по дизайну

• IPCC Express IP/IVR FAQ 14-Dec-2011

Установка и обновление

Технические примечания по установке и модернизации

• IPCC Express IP/IVR FAQ 14-Dec-2011

Настройка

Примеры конфигурации и технические примечания

• IP IVR Load Balance - Translation Route to VRU Node 22-Oct-2018
• How do I Change the Maximum Time for Calls in Queue? 30-Sep-2014
• IPCC Express IP/IVR FAQ 14-Dec-2011
• Recommended Trace Levels for IVR Translation Routing 03-Oct-2008
• VoIP with IVR 17-Jan-2007
• Setting Up, Viewing, and Collecting Cisco IPCC Express Traces 30-Nov-2005

Обслуживание и эксплуатация

Технические примечания по поддержке и эксплуатации

• Toll-Fraud Prevention Feature in IOS Release 15.1(2)T 29-Jul-2010

Поиск и устранение неполадок

Support FAQ

• IPCC Express IP/IVR FAQ 14-Dec-2011

Технические примечания по поиску и устранению неисправностей

• IP IVR Load Balance - Translation Route to VRU Node 22-Oct-2018
• ICM Drops Translation Route to IP IVR Calls 02-Oct-2014
• IP IVR Fails to Route Calls from the ICM - Script Name Issue 08-Apr-2014
• Toll-Fraud Prevention Feature in IOS Release 15.1(2)T 29-Jul-2010
• Recommended Trace Levels for IVR Translation Routing 03-Oct-2008
• Setting Up, Viewing, and Collecting Cisco IPCC Express Traces 30-Nov-2005