Cisco Unified Customer Voice Portal

Информационные бюллетени и сведения о продуктах

Вопросы и ответы

• How to Limit or Purge CVP Call Server and VXML Server Logs

Технические характеристики

• Cisco Unified Customer Voice Portal 12.5 Data Sheet
• Cisco Unified Customer Voice Portal 12.0 Data Sheet
• Cisco Unified Customer Voice Portal 11.6 Data Sheet
• Cisco Unified Customer Voice Portal 11.6 Data Sheet
• Cisco Unified Customer Voice Portal 11.5 Data Sheet
• Cisco Unified Customer Voice Portal 10.5 Data Sheet

Уведомления о снятии продуктов с производства и о прекращении продаж

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
• Change in Product Part Number Announcement for the Cisco Unified Customer Voice Portal 4.x On Demand
• End-of-Sale and End-of-Life Announcement for Audium Studio 3.4
• End-of-Sale and End-of-Life Announcement for the Audium Call Services 3.4 and 3.5
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal: Audium Studio Version 5.1
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
• End-of-Sale and End-of-Life Announcement for the Cisco Internet Service Node
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)

Уведомления о безопасности

Рекомендации по вопросам безопасности, ответы и уведомления

• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
• Cisco Voice Portal Privilege Escalation Vulnerability
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
• Voice Product Vulnerabilities on IBM Servers
• Vulnerabilities in H.323 Message Processing
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page

Уведомления о дефектах

• Загрузки Cisco Customer Voice Portal

  • Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand
  • Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required
  • Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent
  • Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
• Field Notice: FN - 63895 - Russian Time Zone Changes for Cisco Unified Contact Center Enterprise Products
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required

Выпуск и совместимость

Комментарии к выпуску

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Internet Service Node (ISN) Release 2.1 Release Notes (PDF - 353 KB)
  • Release Notes for Cisco Unified Customer Voice Portal Release 10.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • Release Notes for Cisco Unified Customer Voice Portal Release 10.5(1)
• Release Notes for Cisco Unified Customer Voice Portal (CVP), Release 4.1(1) (PDF - 419 KB)

Ссылки

Информация

• Cisco Unified Customer Voice Portal 12.0(1)

  • Cisco_Unified_Customer_Voice_Portal_12_0_1 (PDF - 3 MB)

• Cisco Unified Customer Voice Portal 11.6(1)

  • Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF - 4 MB)

• Cisco Unified Customer Voice Portal 10.0(1)

  • Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1) (PDF - 3 MB)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF - 4 MB)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF - 4 MB)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF - 3 MB)

Планы подготовки документации

• Cisco Unified Customer Voice Portal 12.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release12.5(1)

• Cisco Unified Customer Voice Portal 12.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1)

• Cisco Unified Customer Voice Portal 11.6(1)

  • Cisco Unified Customer Voice Portal Documentation Guide Release 11.6(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.5(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 11.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • Cisco Unified Customer Voice Portal Documentation Guide, Release 10.5(1)

Справочные технические руководства

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Internet Service Node (ISN) Software Release 2.1(0) Bill of Materials (PDF - 197 KB)
  • Hardware and System Software Specification for Cisco Unified Customer Voice Portal, Release 10.0(1)
  • Port Utilization Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1)
  • Port Utilization Guide for Cisco Unified Customer Voice Portal, Release 10.5(1)
• Cisco Customer Voice Portal (CVP) Port Utilization Guide for Release 3.x (PDF - 437 KB)

Проектирование

Руководства по дизайну

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Unified Customer Voice Portal Design Guide, Release 10.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 11.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • Design Guide for Cisco Unified Customer Voice Portal, Release 10.5(1)
• Cisco Customer Voice Portal (CVP) Release 3.1 Solution Reference Network Design (SRND)
• Cisco Unified Customer Voice Portal (CVP) 7.x Solution Reference Network Design (SRND)
• Cisco Unified Customer Voice Portal (CVP) 4.x Solution Reference Network Design (SRND)

Установка и обновление

Руководство по установке и модернизации

• Cisco Unified Customer Voice Portal 12.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)

• Cisco Unified Customer Voice Portal 12.0(1)

  • Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)

• Cisco Unified Customer Voice Portal 11.6(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Internet Service Node (ISN) Release 2.1 Installation Guide (PDF - 1 MB)
  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.5(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 10.5(1)

Технические примечания по установке и модернизации

• Troubleshooting CVP-40-EVAL, CVP-40-DISTI, CVP-40-DART, CVP-41-EVAL,CVP-41-DIST- NFR, CVP-41-DART-NFR, CVP-70-EVAL, CVP-70-DIST-NFR and CVP-70-DART-NFR Licensing Issue

Настройка

Примеры конфигурации и технические примечания

• Cisco Unified Customer Voice Portal 11.6(1)

  • Configure Nuance TTS and ASR for Cisco Unified Contact Center Enterprise (UCCE)
  • Configure Third Party Web Server Certificates for CVP Webservices
  • GUI Client for CVP Reporting Database

• Загрузки Cisco Customer Voice Portal

  • IOS PSTN Ingress Gateway to CVP (Call Queue and Collect) Call Flow

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • CVP Default Media Server Configuration for Failover
  • Generate Certificate Authority (CA) Signed Certificate In CVP Call Server For SIP Transport Layer Security (TLS)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • CVP Default Media Server Configuration for Failover

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • CUCM Network based Recording for Mobile Agents
• Configure CA Signed Certificate on CVP Server for HTTPS Web Access
• Configure CVP and IPIVR in a Dual Independant VRU Setup
• Configure Database Purging schedule on CVP Reporting Server when OAMP Server is unavailable.
• Create an Alias for CVP Reporting Server DB Instance Name
• Heartbeats Dropped / Loss of Connectivity
• How to Collect Heap Dump and Thread dump from CVP VXML Server
• How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP)

Руководства по конфигурации

• Cisco Unified Customer Voice Portal 12.5(1)

  • Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)

• Cisco Unified Customer Voice Portal 12.0(1)

  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)

• Cisco Unified Customer Voice Portal 11.6(1)

  • Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Internet Service Node (ISN) Release 2.1 Configuration and Administration Guide (PDF - 5 MB)
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • Administration Guide for Cisco Unified Customer Voice Portal, Release 11.5(1)
  • Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.5(1)
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1)

Руководства по программированию

• Cisco Unified Customer Voice Portal 12.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 12.5(1)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.5(1)

• Cisco Unified Customer Voice Portal 12.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1)

• Cisco Unified Customer Voice Portal 11.6(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.6(1)

• Cisco Unified Customer Voice Portal 10.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.0(1)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 10.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.5(1)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.5(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.0(1)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.0(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 10.5(1)

  • Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.5(1)
  • Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 10.5(1)

Руководства по функциям

• Cisco Unified Customer Voice Portal 11.6(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.6(1)

• Cisco Unified Customer Voice Portal 10.0(1)

  • Cisco Internet Service Node (ISN) Release 2.1 Product Description (PDF - 1 MB)

Обслуживание и эксплуатация

Руководства по поддержке и эксплуатации

• Cisco Unified Customer Voice Portal 12.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)

• Cisco Unified Customer Voice Portal 11.6(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.5(1)

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • Operations Guide for Cisco Unified Customer Voice Portal, Release 11.0(1)

Руководства пользователя

• Cisco Unified Customer Voice Portal 12.5(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.5(1)
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.5(1)
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.5(1)

• Cisco Unified Customer Voice Portal 12.0(1)

  • Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1)
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
  • Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1)
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)

• Cisco Unified Customer Voice Portal 11.6(1)

  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.6(1)
  • User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1)

• Cisco Unified Customer Voice Portal 10.0(1)

  • Feature Guide – Writing Scripts for Cisco Unified Customer Voice Portal, Release 10.0(1)
  • Operations Guide for Cisco Unified Customer Voice Portal 10.0(1) (PDF - 2 MB)
  • Operations Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)
  • Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 10.0(1)

Технические примечания по поддержке и эксплуатации

• Cisco Unified Customer Voice Portal 11.6(1)

  • Troubleshoot VXML Application Rest Element Fetch Timeouts resulting in BadFetch Errors
• CVP Servers and Call Studio JRE/Java Support, Compatibility, Upgrade Policy, and Files
• Toll-Fraud Prevention Feature in IOS Release 15.1(2)T

Поиск и устранение неполадок

Support FAQ

• How to View Context Service Account POD Statistics on OAMP

Технические примечания по поиску и устранению неисправностей

• Cisco Unified Customer Voice Portal 11.6(1)

  • CVP & VVB Java, Tomcat and Informix Default Versions and Upgrade Procedures
  • CVP Delays The VRU Call Leg By A Few Seconds
  • How to Enable TLS 1.2 on Different Interfaces of CVP VXML Server
  • Solution To Avoid Calls With 488 Error On CVP Comprehensive Call Flow
  • Technote on VVB 11.6 Messge Flow with Comprehensive Call flow
  • Troubleshoot CVP Call Flow Analysis with VVB Server
  • Troubleshoot VXML Server Startup Issues After Installing Customer Voice Portal 11.6(1) ES 7
  • Understand How CVP Error Call Flow Works

• Cisco Unified Customer Voice Portal 10.0(1)

  • CVP Reporting Server DB Purge Schedule When OAMP is Unavailable
  • Troubleshoot CVP VXML Server Out of Memory Error
  • Troubleshoot Cisco CVP OAMP
  • Understand Cisco Voice Portal Courtesy Callback Status Information

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.5(1)

  • How to Change CVP Agent Greeting Name from Login Name to Person Id
  • Troubleshoot Connectivity Issues Between CVP OAMP Server And CVP Call Server

• Пользовательский голосовой портал Cisco Unified Customer Voice Portal 11.0(1)

  • Configure Secure Communication Between CVP and IOS Devices