Cisco Unified Contact Center Management Portal

Выпуск и совместимость

Комментарии к выпуску

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) (PDF - 160 KB)
• Release Notes for Cisco Unified Contact Center Management Portal Release 7.2(1) (PDF - 411 KB)
• Release Notes for Cisco Unified Contact Center Management Portal Release 7.1(1) (PDF - 381 KB)

Ссылки

Информация

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)

• Cisco Unified Contact Center Management Portal 10.5(1)

  • Open Source Software Used in Unified Contact Center Management Portal 10.5(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) (PDF - 926 KB)

• Cisco Unified Contact Center Management Portal Release 10.0

  • Open Source Software used in Unified CCMP, Release 10.0(1) (PDF - 964 KB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) (PDF - 27 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.5(1)

  • Open_Source_Used_in_Cisco_Unified_Contact_Center_Management_Portal_11_5_1 (PDF - 1 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.0(1)

  • Open Source Used In Cisco Unified Contact Center Management Portal 11.0(1) (PDF - 1 MB)

Справочные технические руководства

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) (PDF - 2 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.6(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 11.6(1) (PDF - 928 KB)
  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.6(1) (PDF - 2 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.5(1) (PDF - 2 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 11.0(1) (PDF - 3 MB)

Установка и обновление

Руководство по установке и модернизации

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 10.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal Release 10.0

  • Installation and Configuration Guide for Unified Contact Center Management Portal, Release 10.0(1) (PDF - 1 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) (PDF - 1 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) (PDF - 1 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) (PDF - 1018 KB)
• Install and Upgrade Guide for Cisco Unified Contact Center Management Portal Release 7.2(1) (PDF - 586 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal Release 7.1(3) (PDF - 580 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal Release 7.1(1) (PDF - 478 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal, Release 8.0(1) (PDF - 331 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal, Release 7.5(1) (PDF - 685 KB)
• Installation Guide for Cisco Unified Contact Center Management Portal, Release 7.2(3) (PDF - 657 KB)

Технические примечания по установке и модернизации

• Upgrading Dual Sided Unified CCMP

Настройка

Руководства по конфигурации

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1)

Обслуживание и эксплуатация

Руководства по поддержке и эксплуатации

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) (PDF - 1014 KB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 10.5(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal 9.1 (PDF - 1 MB)
  • Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal Release 10.0

  • Administration Guide for Cisco Unified Contact Center Management Portal Release 10.0(1) (PDF - 1 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) (PDF - 1015 KB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.5(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) (PDF - 1 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.0(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 11.0(1) (PDF - 1 MB)
• Administration Guide for Cisco Unified Contact Center Management Portal Release 7.1(1) (PDF - 366 KB)
• Administration Manual for Cisco Unified Contact Center Management Portal Release 7.2(1) (PDF - 502 KB)
• Administration Manual for Cisco Unified Contact Center Management Portal Release 7.1(3) (PDF - 506 KB)
• Administration Manual for Cisco Unified Contact Center Management Portal, Release 7.5(1) (PDF - 1 MB)
• Administration Manual for Cisco Unified Contact Center Management Portal, Release 7.2(3) (PDF - 605 KB)

Руководства пользователя

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) (PDF - 961 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) (PDF - 980 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 10.5(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) (PDF - 949 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 10.5(1) (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Security Guidelines for Cisco Unified Contact Center Management Portal, Release 9.1 (PDF - 1011 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 9.1 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal Release 10.0

  • Security Guide for Unified Contact Center Management Portal Release 10.0(1) (PDF - 963 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 10.0(1) (PDF - 1 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.6(1)

  • User Guide for Cisco Unified Contact Center Management Portal, Release 11.6(1) (PDF - 2 MB)

• Портал управления унифицированным контакт-центром Cisco Unified Contact Center 11.5(1)

  • ICE for Cisco Unified Contact Center Management Portal Release 11.5(1) (PDF - 928 KB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 11.5(1) (PDF - 959 KB)

Поиск и устранение неполадок

Руководства по поиску и устранению неисправностей

• Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.2(1) (PDF - 867 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.1(3) (PDF - 865 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 7.1(1) (PDF - 596 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal, Release 7.5(1) (PDF - 823 KB)
• Troubleshooting Guide for Cisco Unified Contact Center Management Portal, Release 7.2(3) (PDF - 941 KB)

Технические примечания по поиску и устранению неисправностей

• CCMP DBCheck Tool Does Not Launch
• CCMP Reskill attempt generates error "Global Operation request failed: SEC_Provision_Route"
• CCMP Version 9.x Unified Config Web Service Connection Fails with Error "HTTP Status 403"
• SSL Certificate for Unified Customer Voice Portal 8.5
• Troubleshoot Cisco Unified Contact Center Management Portal Issues
• Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
• Upgrading Dual Sided Unified CCMP