Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

Технические характеристики

• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0 Data Sheet 03-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Collaboration Flex Plan Contact Center Data Sheet 01-Feb-2021

Уведомления о снятии продуктов с производства и о прекращении продаж

Самые последние

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Centre de contact Cisco: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 21-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018

Бюллетени

• Cisco Context Service Product Bulletin 19-May-2020
• Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018
• Cisco Customer Contact Software Policy for Using Microsoft Security Updates on Products Deployed on a Retail Installation of Windows Operating System 09-Jan-2012

Уведомления о дефектах

Самые последние

• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 07-May-2020
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014

Рекомендации по вопросам безопасности, ответы и уведомления

• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
• Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability 07-Oct-2015
• OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products 10-Jul-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 12-Jun-2015
• Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products 10-Mar-2015
• Multiple Vulnerabilities in ntpd Affecting Cisco Products 22-Dec-2014
• Cisco Unified Communications Web-based Management Vulnerability 09-Nov-2014
• Vulnerabilities in Cisco Unified Contact Center Express 09-Nov-2014
• GNU Bash Environment Variable Command Injection Vulnerability 26-Sep-2014
• Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products 31-May-2014

Информация о совместимости

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Unified CCE Solution Compatibility Matrix for 11.6(x) 25-Mar-2020

Комментарии к выпуску

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 11.6(1) 16-Sep-2020

Планы подготовки документации

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Cisco Unified Contact Center Enterprise Documentation Guide, Release 11.6(1) 24-Aug-2017

Информация

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
• Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

Справочные технические руководства

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• CTI Server Message Reference Guide (Protocol Version 21) for Cisco Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 08-Nov-2018

Руководства по дизайну

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 11.6 22-Mar-2019

Технические примечания по дизайну

• Router Failover Not Working in a Duplexed Mode 23-Feb-2005

Руководство по установке и модернизации

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 11.6(1) 17-Sep-2020
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 28-Aug-2017
• CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 24-Aug-2017

Технические примечания по установке и модернизации

• SNMP Service Reinstallation 19-Jun-2013

Примеры конфигурации и технические примечания

• CIM Alarm Workflow to Reprocess Exception Queue Activities to Mapped Queues Configuration Example 11-Oct-2013
• Configure Auto-Populating User ID on AD FS Login Page for UCCE SSO 19-Jun-2019
• Configure Default Domain Name and Multi PG Supervisor in Cisco CCE 12.X 19-Jun-2019
• Configure Enterprise Chat and Email (ECE) Quick Links and Responses 06-Dec-2018
• Configure HTTPS Access for UCCE Diagnostic Framework Portico Tool with Certificate Authority (CA) Signed Certificate 28-Oct-2016
• Configure the Identity Provider for Cisco Identity Service to enable SSO 24-Apr-2020
• Contact Center SSO with Okta Identity Provider 07-Nov-2017
• Distributor AW SQL Server Message: The server principal is not able to access the database under the current security context 04-Apr-2014
• ICM DBLookup Function Configuration Example 13-Apr-2017
• IP IVR Load Balance - Translation Route to VRU Node 22-Oct-2018
• Integrate Webex Experience Management (WxM) Deferred Survey with UCCE Solution 15-Jul-2020
• Logger Restart Generates Old SNMP Traps 10-May-2007
• The Cisco ICM rttest Utility 08-Nov-2004
• UCCE Integration with CM Configuration Example 23-Mar-2016
• Unified Contact Center Enterprise (UCCE) / Customer Voice Portal (CVP) Simple Network Management Protocol (SNMP) Trap Receiver Tool 21-Apr-2017
• Unified Contact Center Enterprise (UCCE) Single Sign On (SSO) Certificates and Configuration 30-May-2017
• Use CTITest to Troubleshoot IPCC Agent Login Problems 01-Nov-2006

Руководства по конфигурации

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise,Release 11.6(1) 24-Aug-2017
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 12-Apr-2019
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 29-May-2018

Руководства по функциям

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Cisco Unified Contact Center Enterprise Features Guide, Release 11.6(1) 08-Sep-2020

Руководства по программированию

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.6(1) 24-Aug-2017
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 11.6 24-Aug-2017
• Cisco Unified Contact Center Enterprise Developer Reference, Release 11.6(1) 24-Aug-2017

Руководства пользователя

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11.6(1) 30-Oct-2018
• Outbound Option Guide for Unified Contact Center Enterprise, Release 11.6(1) 08-Nov-2018
• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 26-May-2018
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 13-Jun-2018
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.6(1) 13-Jun-2018

Руководства по поддержке и эксплуатации

Унифицированный контакт-центр Cisco Unified Contact Center Enterprise 11.6(1)

• Administration Guide for Cisco Unified Contact Center Enterprise, Release 11.6(1) 27-May-2018

Технические примечания по поддержке и эксплуатации

• Logger Restart Generates Old SNMP Traps 10-May-2007
• Understand UCCE 12.5 Security Enhancements 22-Apr-2020
• Using the OPCTest Command-Line Utility 01-Oct-2006
• View Agents Logged into CTI OS Sides 19-Jun-2013

Support FAQ

• UCCE FAQ: How is a personal callback rescheduled when the customer does not answer? 14-Jun-2013
• Useful Trace Settings For Cisco Unified Contact Center Enterprise Re-skilling Tool 23-Mar-2017

Технические примечания по поиску и устранению неисправностей

Самые последние

• Unified Contact Center Enterprise Diagnostic Portico Does Not List the Processes or Services 11-Feb-2021
• Troublshoot UCCE Tomcat Upgrade Failure 01-Feb-2021
• How to Perform Service Level Calculation for Calltypes 15-Nov-2020
• Troubleshoot Cisco UCCE Mobile Agent MTP Pass-Through Issue 23-Oct-2020
• Provision Google CCAI With CCE 07-Aug-2020
• Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget 24-Jul-2020
• How to change Max Time in Queue value in ICM Router. 23-Jul-2020
• Finesse Thirdparty Client Integration with SSO 11-Jun-2020
• Troubleshoot PQ Agent Availability and Attribute Priority 24-Apr-2020
• Exchange Self-Signed Certificates in a UCCE Solution 24-Apr-2020
• Understand CCE Smart License Agent Consumption 22-Apr-2020
• UCCE Windows Server NIC Binding and Interface Metrics 03-Mar-2020
• Troubleshoot Diagnostic Framework Portico Log in Fails With Errorcode HTTP 403 12-Nov-2019
• Troubleshoot Agent Targeting Rules in Cisco UCCE 22-Oct-2019
• How to Verify Version of Stock CUIC Reports 22-Oct-2019

Обзоры решений

• Solution Overviews 25-Jan-2015

Официальные документы

• Cisco Customer Virtual Assistant White Paper 22-Mar-2020
• Work-from-Home Solution Deployment Guide White Paper 09-Jul-2020