Cisco SocialMiner

Информационные бюллетени и сведения о продуктах

Технические характеристики

• Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
• Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
• Cisco SocialMiner 9.0 Data Sheet 13-Jan-2016
• Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015
• Cisco SocialMiner 10.0 Data Sheet 11-Aug-2014
• Cisco SocialMiner 10.5 Data Sheet 29-May-2014

Уведомления о снятии продуктов с производства и о прекращении продаж

• End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco SocialMiner 9.0(1) 31-Aug-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

Уведомления о безопасности

Бюллетени

• Removal of Social Monitoring Starting with Cisco SocialMiner 11.6(2) Product Bulletin 28-Jul-2018

Рекомендации по вопросам безопасности, ответы и уведомления

• Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
• Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
• Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
• Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
• Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• Cisco SocialMiner WeChat Page Cross-Site Scripting Vulnerability 04-Nov-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015

Уведомления о дефектах

• Cisco SocialMiner 10.5(1)

  • Field Notice: FN - 63980 - SocialMiner No Longer Works with Facebook API Version 1.0 04-May-2015

• Cisco SocialMiner 10.0(1)

  • Field Notice: FN - 63980 - SocialMiner No Longer Works with Facebook API Version 1.0 04-May-2015
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 25-Jul-2018
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

Выпуск и совместимость

Комментарии к выпуску

• Cisco SocialMiner 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Release Notes for Unified Contact Center Express Solution, Release 11.5(1)SU1 31-Mar-2017

• Cisco SocialMiner 10.6(1)

  • Release Notes for Cisco SocialMiner Release 10.6(2) 23-May-2017
  • Release Notes for Cisco SocialMiner Release 10.6(1) 05-Dec-2014

• Cisco SocialMiner 10.5(1)

  • Cisco SocialMiner Release Notes, Release 10.5(1) 03-Jun-2014

• Cisco SocialMiner 10.0(1)

  • Cisco SocialMiner Release Notes, Release 10.0(1) 12-Dec-2013
• ReadMe for COP 901040 07-Aug-2013 (PDF - 393 KB)
• Read Me file for COP 901030 27-Feb-2013 (PDF - 396 KB)
• ReadMe file for COP 901020 29-Nov-2012 (PDF - 373 KB)
• Release Notes for Cisco Social Miner, Release 9.0(1) 11-Oct-2012 (PDF - 616 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(5) 31-Jan-2012 (PDF - 150 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(3) 26-Jan-2012 (PDF - 246 KB)
• Release Notes for Cisco SocialMiner, Release 8.5(4) 17-Oct-2011 (PDF - 568 KB)

Ссылки

Информация

• Cisco SocialMiner 11.6(1)

  • Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)

• Cisco SocialMiner 11.5(1)

  • Open Source Used in Cisco SocialMiner 11.5(1) 17-Aug-2016 (PDF - 8 MB)

• Cisco SocialMiner 11.0(1)

  • Open Source Software used in Cisco SocialMiner, Release 11.0(1) 07-Sep-2015 (PDF - 7 MB)

• Cisco SocialMiner 10.6(1)

  • Open Source Software used in Cisco SocialMiner, Release 10.6(1) 02-Dec-2014 (PDF - 5 MB)

• Cisco SocialMiner 10.5(1)

  • Open Source Software used in Cisco SocialMiner, Release 10.5(1) 05-Jun-2014 (PDF - 5 MB)
• Open Source Software used in Cisco SocialMiner, Release 10.0(1) 29-Sep-2013 (PDF - 5 MB)
• Open Source Software used in Cisco SocialMiner, Release 9.0.1.0.3 17-Jan-2013 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 9.0.1.0.2 19-Nov-2012 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 9.0(1) 14-Jun-2012 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(5) 30-Jan-2012 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(4) 17-Oct-2011 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(3) 10-Jun-2011 (PDF - 1 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(2) 03-Mar-2011 (PDF - 12 MB)
• Open Source Software used in Cisco SocialMiner, Release 8.5(1) 15-Dec-2010 (PDF - 9 MB)

Планы подготовки документации

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Cisco SocialMiner Documentation Guide, Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Cisco SocialMiner Documentation Guide, Release 11.0(1) 27-Aug-2015

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014
• Cisco SocialMiner Documentation Guide 04-Jun-2012 (PDF - 587 KB)

Проектирование

Руководства по дизайну

• Cisco SocialMiner 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.5(1) 10-Aug-2016

Установка и обновление

Руководство по установке и модернизации

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide, Release 11.0(1) 06-Mar-2018

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2) 23-May-2017

Настройка

Примеры конфигурации и технические примечания

• Cisco SocialMiner 11.6(1)

  • Integration of SocialMiner with Gmail on UCCX 11.6 24-Nov-2017
• Understand ECDSA certificates in an UCCX Solution 04-Apr-2017
• Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat 18-Mar-2016

Руководства по конфигурации

• Cisco SocialMiner 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 08-Jan-2018
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.0(1) 27-Aug-2015

Обслуживание и эксплуатация

Руководства пользователя

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner User Guide Release 11.6(2) 03-Jan-2020

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019

• Cisco SocialMiner 11.5(1)

  • Cisco SocialMiner User Guide for Cisco Unified Contact Center Enterprise Solution, Release 11.5(1) 10-Aug-2016
  • Cisco SocialMiner User Guide for Cisco Unified Contact Center Express Solution, Release 11.5(1) 10-Aug-2016
  • Cisco SocialMiner User Guide, Release 11.5(1) 10-Aug-2016

• Cisco SocialMiner 11.0(1)

  • Cisco SocialMiner User Guide, Release 11.0(1) 27-Aug-2015

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner User Guide Release 10.6(1) 09-Dec-2014

• Cisco SocialMiner 10.5(1)

  • SocialMiner User Guide Release 10.5(1) 03-Jul-2014

• Cisco SocialMiner 10.0(1)

  • Cisco SocialMiner User Guide, Release 10.0(1) 23-Jan-2015
  • Cisco SocialMiner Documentation Guide, Release 10.0(1) 27-Nov-2013
• Cisco SocialMiner User Guide Release 901 26-Jul-2013 (PDF - 813 KB)

Поиск и устранение неполадок

Технические примечания по поиску и устранению неисправностей

• Cisco SocialMiner 11.5(1)

  • TechNote on Handling TLS Support with UCCX 27-Feb-2017
  • UCCX Integration with Office 365 for Agent Email 27-Feb-2017

• Cisco SocialMiner 11.0(1)

  • SHA-256 Support for UCCX 20-Apr-2017

• Cisco SocialMiner 10.6(1)

  • SHA-256 Support for UCCX 20-Apr-2017
• Troubleshoot SocialMiner Agent Request (Call back) Feature With UCCE 17-Apr-2020
• UCCX & SocialMiner: Bubble Chat and Post Chat Rating Log Analysis 23-Jan-2019
• Unable to Authorize New Facebook Feed with Error: "Can't Load URL: The domain of this URL isn't included in the app's domains" 25-Jul-2018
• Facebook Graph API changes (Spring 2018) and its Implications on Cisco SocialMiner 17-Apr-2018
• Integrate UCCX with SocialMiner for Agent Email - Exchange Best Practices 12-Oct-2017
• Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features 30-Aug-2017