Cisco Packaged Contact Center Enterprise 10.0(2)

Технические характеристики

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• Cisco Contact Center Enterprise 12.6 Data Sheet 14-May-2021
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

Уведомления о снятии продуктов с производства и о прекращении продаж

English

• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

French - Canadian

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016

Уведомления о дефектах

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Рекомендации по вопросам безопасности, ответы и уведомления

• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

Комментарии к выпуску

Cisco Packaged Contact Center Enterprise 10.0(2)

• Packaged Contact Center Enterprise 10.0(2) Release Notes 30-Sep-2014

Примеры конфигурации и технические примечания

• Configure FTP Server on PCCE 22-Apr-2020
• Configure PCCE Outbound Option - Disable Ringback When Transferred to Agent for SIP 30-May-2017
• Configure and Troubleshoot CVP Smart License on PCCE 12.5 06-May-2021
• Configure the Identity Provider for Cisco Identity Service to enable SSO 24-Apr-2020
• Contact Center SSO with Okta Identity Provider 07-Nov-2017
• Integrate Third Party Gadget and User Interface into PCCE 22-Apr-2020
• Understand PCCE Command Execution Pane 22-Apr-2020

Руководства по конфигурации

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

Технические примечания по поиску и устранению неисправностей

• ADFS/IdS Troubleshooting and Common Problems 19-Sep-2016
• Configure PCCE Local Authorization 21-Apr-2020
• Exchange Self-Signed Certificates in a PCCE Solution 21-Apr-2020
• Implement CA Signed Certificates in a CCE Solution 29-Sep-2020
• Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts Screen 25-May-2017
• Troubleshoot PCCE - How to Restore FQDN of Finesse and CUIC in Inventory Page 20-Jan-2021
• Troubleshoot CVP on SPOG that Shows Out of Sync 27-May-2020
• Troubleshoot Certificate Exchange Between CVP 12.5 and PCCE 12.0 21-Apr-2020
• Troubleshoot PCCE 12.0 SPOG File Transfer Failure 27-May-2020
• Troubleshoot PCCE Unable To Connect To SideA Or SideB Vmware ESXi Host 08-May-2019