Cisco Finesse
| Обзор | Обзор продукта |
|---|---|
| Состояние | Имеющиеся Заказ продукта из серии |
| Дата релиза серии | 29-OCT-2010 |
Обратная связь-
- Finesse 11.6(1)
Состояние: Недоступно для заказа | Дата окончания поддержки: 30-Sep-2023
- Finesse 12.0(1)
Состояние: Имеющиеся | Дата выпуска: 11-Jan-2019
- Finesse 12.5(1)
Состояние: Имеющиеся | Дата выпуска: 21-Jan-2020
- Finesse 12.6(1)
Состояние: Имеющиеся | Дата выпуска: 10-May-2021
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Основные сведения
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Мои последние просмотренные документы
Последние уведомления о безопасности
- 27-Aug-2021
- 25-May-2021
- 25-May-2021
- 13-Jan-2021
- 04-May-2020
- 03-May-2020
- 30-Mar-2020
- 04-Feb-2020
- 04-Sep-2019
- 12-Dec-2018
Категории документации
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Информационные бюллетени и сведения о продуктах
- Cisco Finesse 12.5 Data Sheet
- Cisco Finesse 12.0 Data Sheet
- Cisco Finesse 10.5 Data Sheet
- Cisco Finesse 8.5 Data Sheet
- Cisco Finesse 9.0 Data Sheet
- Cisco Finesse 9.1 Data Sheet
- Cisco Finesse 11.0 Data Sheet
- Cisco Finesse 10.0 Data Sheet
Технические характеристики
- End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1
Уведомления о снятии продуктов с производства и о прекращении продаж
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Уведомления о безопасности
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Finesse and Cisco Virtualized Voice Browser OpenSocial Gadget Editor Vulnerabilities
- Cisco Finesse Cross-Site Scripting Vulnerability
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in Cisco Finesse
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Finesse Cross-Site Request Forgery Vulnerability
- Cisco Finesse HTTP Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
Рекомендации по вопросам безопасности, ответы и уведомления
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
Уведомления о дефектах
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Выпуск и совместимость
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 11.5(1)
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Cisco Finesse 10.5(1)
Комментарии к выпуску
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Ссылки
- Open Source Used in Cisco Finesse Release 10.5(1) (PDF - 4 MB)
- Open Source Used in Cisco Finesse Release 10.0(1) (PDF - 4 MB)
- Open Source Used In Cisco Finesse Release 11.6(1) (PDF - 8 MB)
- Open Source Used In Cisco Finesse Release 12.0(1) (PDF - 10 MB)
- Open Source Used in Cisco Finesse Release 11.5(1) (PDF - 9 MB)
- Open Source Used in Cisco Finesse Release 11.0(1) (PDF - 7 MB)
- Open Source Used in Cisco Finesse Release 9.1(1) (PDF - 1 MB)
Информация
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 11.5(1)
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Cisco Finesse 11.0(1)
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Cisco Finesse 10.5(1)
- Cisco Finesse Documentation Guide Release 10.0(1) (PDF - 1 MB)
- Cisco Finesse Documentation Guide for Release 9.1(1) (PDF - 585 KB)
Планы подготовки документации
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 11.5(1)
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Cisco Finesse 11.0(1)
Справочные технические руководства
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Проектирование
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 11.5(1)
Руководства по дизайну
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Установка и обновление
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 11.5(1)
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Cisco Finesse 11.0(1)
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Cisco Finesse 10.5(1)
Руководство по установке и модернизации
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Настройка
- Configure Nginx Reverse Proxy for VPN-Less Access to Cisco Finesse (12.6 ES03)
- Configure Nginx Reverse Proxy for VPN Less Access to Cisco Finesse
- Configure Finesse 12.0 Agent to Agent Chat
- Configure SNMP trap in Cisco Finesse
- Configure Selective Based Workflow for Incoming Calls on Finesse
- How To Configure Precision Queue Live Data Gadget in PCCE 10.5
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x)
- Configure an Auto Answer with Finesse
Примеры конфигурации и технические примечания
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 11.5(1)
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Cisco Finesse 11.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Руководства по конфигурации
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Обслуживание и эксплуатация
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.6(1)
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Cisco Finesse 11.5(1)
Руководства по поддержке и эксплуатации
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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Cisco Finesse 12.0(1)
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Cisco Finesse 11.5(1)
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Cisco Finesse 11.0(1)
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Cisco Finesse 10.5(1)
Руководства пользователя
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Поиск и устранение неполадок
- Error "Unable to Silent Monitor at this time (CTIError=Generic Error)" Occurs in Finesse Silent Monitoring
Support FAQ
- Troubleshoot Finesse Custom or New Gadgets Issue
- Troubleshoot WxM Gadgets Failure to Load in Finesse Agent Desktop
- Configure Secure Communication Between Finesse and CTI Server
- Finesse Thirdparty Client Integration with SSO
- Integrate Third Party Gadget with Finesse on SSO Mode
- Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers
- Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA
- Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX
- Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem
- Troubleshoot Finesse Mobile Agent
- Troubleshoot Cisco Finesse Desktop Persistent Logging Problem
- Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer
- Troubleshoot Finesse Agent State Change Delayed
- Finesse IPPA "Phone URL Authentication" Error Generated After Call Termination
- Troubleshoot Cisco VOS Based Finesse Server With CLI
Технические примечания по поиску и устранению неисправностей
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Литература
- Integrating Zendesk into Cisco Finesse White Paper
Официальные документы
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Переведенные документы
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Cisco Finesse 10.5(1)
Переведенные руководства для конечного пользователя
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