Дополнительный модуль компьютерной телефонии Cisco Computer Telephony Integration

Информационные бюллетени и сведения о продуктах

Технические характеристики

• Cisco Computer Telephony Integration 08-Aug-2008

Уведомления о снятии продуктов с производства и о прекращении продаж

• End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hosted Collaboration Solution for Contact Center, and Packaged CCE 16-Jan-2015
• End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0 16-Sep-2014
• EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0 26-Apr-2011
• EoS and EoL for the Cisco Computer Telephony Integration Object Server 5.0 / 5.1 30-May-2006
• Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases 21-Feb-2006

Уведомления о безопасности

Рекомендации по вопросам безопасности, ответы и уведомления

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

Уведомления о дефектах

• Field Notice: FN - 63291 - Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions - Software Upgrade Recommended 13-Oct-2017
• Field Notice: Cisco Hosted and Enterprise Intelligent Contact Center - Applying Microsoft's Windows XP SP2 on Contact Center CTI OS Desktop Products Will Adversely Affect System Operation 01-Nov-2004
• Intelligent Contact Manager, CTIOS Memory Leak 24-Sep-2003

Выпуск и совместимость

Информация о совместимости

• Cisco Agent Desktop for Unified CCX 8.0(x) and CCE 8.0(x) - Features by Package 04-Apr-2010

Комментарии к выпуску

• Release Notes for Cisco CTI OS, Release 7.5(1) 25-Apr-2011 (PDF - 866 KB)
• Release Notes for Cisco CTI OS, Release 8.0(1) 29-Nov-2010 (PDF - 236 KB)
• Release Notes for Cisco CTI OS Software Release 7.2(1) (Updated January 3, 2008) 03-Jan-2008 (PDF - 688 KB)
• Release Notes for Cisco CTI OS Software Release 6.0(0) 29-Jun-2007 (PDF - 444 KB)
• Release Notes for Cisco CTI OS Software Release 7.1(1) 01-Sep-2006 (PDF - 485 KB)
• Release Notes for Cisco CTI OS Software Release 7.0(0) 18-Nov-2005 (PDF - 538 KB)

Ссылки

Информация

• Open Source Licensing Information for Cisco CTI OS 29-Feb-2008 (PDF - 47 KB)

Справочные технические руководства

• cti_server_message_reference_guide.book 13-Mar-2014 (PDF - 2 MB)
• CTI OS Bandwidth Calculator 01-Jul-2010

Установка и обновление

Руководство по установке и модернизации

• CTI OS System Manager's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1a) 17-Aug-2011 (PDF - 4 MB)
• CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 09-Aug-2010 (PDF - 4 MB)
• Cisco ICM Software Release 6.0(0) CTI OS System Manager's Guide 29-Jun-2007 (PDF - 2 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Dec-2005 (PDF - 1 MB)

Настройка

Примеры конфигурации и технические примечания

• Logging into Cisco Supervisor Desktop Fails - Supervisor Desktop ID without a Team 22-Jun-2011
• Recommended Base Levels for Debugging Cisco Agent Desktop 27-Jun-2006
• BA Dialer Fails to Connect with CTI Server - NIC Binding Order 16-Sep-2005
• Dynamic Changes to Agent Name or Skill Group Does Not Appear in the Titlebar of CTIOS Agent Desktop/IPCC Supervisor Desktop 24-Jan-2005

Руководства по конфигурации

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Service Environment, Release 8.5(x) 10-Jul-2011 (PDF - 1 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment for Cisco Unified Contact Center Enterprise 01-Mar-2010 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.5(1) 23-Jul-2008 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.1(1) 25-Sep-2006 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server Environment 21-Nov-2005 (PDF - 2 MB)

Руководства по программированию

• Дополнительный модуль компьютерно-телефонной интеграции Cisco 11.0(1)

  • CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.0(1) 26-Aug-2015

• ПО Cisco Toolkit Desktop

  • Cisco ICM Software Release 4.6.1 CTI OS Developer's Guide 03-Aug-2007 (PDF - 3 MB)
  • Cisco ICM Software Release 4.6.2 CTI OS Developer's Guide 03-Aug-2007 (PDF - 4 MB)
  • Cisco ICM Software Release 4.6 CTI OS Developer's Guide 03-Aug-2007 (PDF - 2 MB)
• CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1) 19-Jun-2014
• Cisco ICM Software Release 6.0(0) CTI OS Developer's Guide 20-Dec-2013 (PDF - 4 MB)
• CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2013 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 9) for ICM Enterprise and Hosted Editions 20-Dec-2013 (PDF - 9 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(2) 23-Aug-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(3) 22-Aug-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 16-Jul-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 27-Sep-2011 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 13) for ICM Enterprise and Hosted Editions 14-Jun-2010 (PDF - 8 MB)
• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 23-Jul-2007 (PDF - 10 MB)
• CTI OS Release 6.0(0) Internationalization Toolkit 29-Jun-2007 (PDF - 813 KB)
• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 10 MB)
• CTI OS Release 7.0(0) Internationalization Toolkit 02-May-2006 (PDF - 492 KB)
• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 9 MB)

Руководства по функциям

• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 736 KB)
• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 17-Mar-2010 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI Product Description 29-Jun-2007 (PDF - 1 MB)
• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 740 KB)
• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 535 KB)

Обслуживание и эксплуатация

Руководства пользователя

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 16-Jul-2014
• CTI OS Agent Desktop and Supervisor User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.5(1) 20-Dec-2010 (PDF - 859 KB)
• CTI OS Agent Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 2 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Supervisor Desktop for IPCC Enterprise User Guide 29-Jun-2007 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Agent Desktop User Guide 29-Jun-2007 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco ICM/IPCC Enterprise & Hosted Editions , Release 7.0(0) 29-Jul-2005 (PDF - 636 KB)
• CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition, Release 7.0(0) 29-Jul-2005 (PDF - 591 KB)

Технические примечания по поддержке и эксплуатации

• View Agents Logged into CTI OS Sides 19-Jun-2013

Поиск и устранение неполадок

Руководства по поиску и устранению неисправностей

• CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Troubleshooting Guide 29-Jun-2007 (PDF - 863 KB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 831 KB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 630 KB)

Технические примечания по поиску и устранению неисправностей

• Set and Collect UCCE Trace Logs 03-Jan-2018
• UCCE CTIOS Server Private Bytes 11-Jul-2016
• View Agents Logged into CTI OS Sides 19-Jun-2013
• Troubleshooting IPCC Login Failure: CF_Generic_Unspecified_Rejection 25-Oct-2006
• Recommended Base Levels for Debugging Cisco Agent Desktop 27-Jun-2006