Cisco Finesse 12.5(1)

Технические характеристики

• Cisco Finesse 12.5 Data Sheet 28-Jan-2020
• Cisco Finesse 12.0 Data Sheet 18-Jan-2019
• Cisco Finesse 11.0 Data Sheet 06-Oct-2015
• Cisco Finesse 10.0 Data Sheet 10-Aug-2014
• Cisco Finesse 9.1 Data Sheet 22-Jan-2016
• Cisco Finesse 9.0 Data Sheet 22-Jan-2016
• Cisco Finesse 8.5 Data Sheet 25-Jan-2016

Уведомления о снятии продуктов с производства и о прекращении продаж

• End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1 11-Jan-2019

Уведомления о дефектах

• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended 30-Mar-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended 12-Dec-2018
• Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended 06-Dec-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

Рекомендации по вопросам безопасности, ответы и уведомления

Самые последние

• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Cisco Finesse and Cisco Virtualized Voice Browser OpenSocial Gadget Editor Vulnerabilities 13-Jan-2021
• Cisco Finesse Cross-Site Scripting Vulnerability 04-May-2020
• Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability 03-May-2020
• Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Multiple Vulnerabilities in Cisco Finesse 18-Jul-2018
• Cisco Finesse Reflected Cross-Site Scripting Vulnerability 02-Aug-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Finesse Cross-Site Request Forgery Vulnerability 12-Oct-2016
• Cisco Finesse HTTP Request Processing Server-Side Request Forgery Vulnerability 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016

Комментарии к выпуску

Cisco Finesse 12.5(1)

• Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 26-Jul-2020

Планы подготовки документации

Cisco Finesse 12.5(1)

• Cisco Finesse Documentation Guide, Release 12.5(1) 17-Aug-2020

Информация

• Open Source Used In Cisco Finesse Release 12.0(1) 12-Jan-2019 (PDF - 10 MB)
• Open Source Used In Cisco Finesse Release 11.6(1) 22-Mar-2019 (PDF - 8 MB)
• Open Source Used in Cisco Finesse Release 11.5(1) 23-Aug-2016 (PDF - 9 MB)
• Open Source Used in Cisco Finesse Release 11.0(1) 26-Aug-2015 (PDF - 7 MB)
• Open Source Used in Cisco Finesse Release 10.5(1) 16-Jun-2020 (PDF - 4 MB)
• Open Source Used in Cisco Finesse Release 10.0(1) 16-Jun-2020 (PDF - 4 MB)
• Open Source Used in Cisco Finesse Release 9.1(1) 10-Jan-2013 (PDF - 1 MB)

Справочные технические руководства

Cisco Finesse 12.5(1)

• Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 05-Mar-2020
• Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.5(1) 31-Jan-2020

Руководство по установке и модернизации

Cisco Finesse 12.5(1)

• Cisco Finesse Installation and Upgrade Guide, Release 12.5(1) 30-Jan-2020

Примеры конфигурации и технические примечания

• Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS) 01-Dec-2016
• Configure Finesse 12.0 Agent to Agent Chat 21-Mar-2021
• Configure Nginx Reverse Proxy for VPN Less Access to Cisco Finesse 10-Sep-2021
• Configure Nginx Reverse Proxy for VPN-Less Access to Cisco Finesse (12.6 ES03) 24-Dec-2021
• Configure SNMP trap in Cisco Finesse 29-Jul-2020
• Configure Selective Based Workflow for Incoming Calls on Finesse 14-Sep-2017
• Configure an Auto Answer with Finesse 11-Apr-2016
• How To Configure Precision Queue Live Data Gadget in PCCE 10.5 02-Mar-2017
• Unified CCE Solution: Procedure to Obtain and Upload Third-Party CA certificates (Version 11.x) 20-Sep-2016

Руководства по конфигурации

Cisco Finesse 12.5(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Mar-2020

Руководства пользователя

Cisco Finesse 12.5(1)

• Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 30-Jan-2020

Руководства по поддержке и эксплуатации

Cisco Finesse 12.5(1)

• Cisco Finesse Administration Guide, Release 12.5(1) 30-Apr-2020

Support FAQ

• Error "Unable to Silent Monitor at this time (CTIError=Generic Error)" Occurs in Finesse Silent Monitoring 05-Jun-2017

Технические примечания по поиску и устранению неисправностей

Самые последние

• Troubleshoot WxM Gadgets Failure to Load in Finesse Agent Desktop 08-Dec-2021
• Configure Secure Communication Between Finesse and CTI Server 15-Jun-2021
• Finesse Thirdparty Client Integration with SSO 11-Jun-2020
• Integrate Third Party Gadget with Finesse on SSO Mode 29-Jul-2019
• Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers 15-Jul-2019
• Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA 25-Mar-2019
• Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX 07-Nov-2018
• Finesse Agent/Supervisor Queue/SkillGroup Stats Update Problem 24-Jul-2018
• Troubleshoot Finesse Mobile Agent 18-Jan-2018
• Troubleshoot Cisco Finesse Desktop Persistent Logging Problem 10-Jan-2018
• Troubleshoot Finesse Page Arrival to Foreground on Internet Explorer 07-Nov-2017
• Troubleshoot Finesse Agent State Change Delayed 14-Sep-2017
• Finesse IPPA "Phone URL Authentication" Error Generated After Call Termination 08-Jun-2017
• Troubleshoot Cisco VOS Based Finesse Server With CLI 14-Feb-2017
• SANs issue with a Third Party Signed Certificate in Finesse 01-Sep-2016

Официальные документы

• Integrating Zendesk into Cisco Finesse White Paper 15-Apr-2019