Introduction

    Este documento descreve como solucionar problemas do Hosted License Manager (HLM) e do Prime License Manager (PLM) quando um novo PLM foi adicionado. Execute esta lista de verificação antes de abrir um caso no TAC.

    Prerequisites

    Requirements

    A Cisco recomenda que você tenha conhecimento destes tópicos:

    • Cisco Hosted Collaboration Solution (HCS)
    • Cisco Hosted Collaboration Mediation Function (HCM-F)
    • Instalação de licença no ELM/PLM

    Componentes Utilizados

    As informações neste documento são baseadas nestas versões de software e hardware:

    • HCM-F 10.6.2
    • PLM 10.5.2

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

    Problema: O administrador do HCM-F não pode adicionar uma nova instância do PLM2

      

    Esta é a mensagem de erro exibida. 

    Para solucionar esse problema, os registros detalhados do HLM são necessários, pois várias condições podem levar ao mesmo erro de GUI.

    1. Efetue login no HCM-F. A CLI ativa o nível de logs e coleta os logs.

    2. Execute o comando set trace traclevel.

    3. Digite o tracelevel (use CLI show traconze para localizar os níveis de rastreamento permitidos).

    4. Insira o nome do serviço: Cisco HCS License Manager Service.

    5. Reproduza o problema e colete os registros com este comando file get ativelog /hcs/HLM/*.

    Solução 1.

    Os registros de HLM mostram que o HLM não pode criar uma conexão de Transferência de Estado Representacional (REST) para o PLM devido a um tempo limite de conexão.

    | 2016-09-02 04:52:55.025 | [63406] | SdlSig | CreateELMRequest | null0 | HLM(HLMCORE) | SDRUI(NBI-HLM-v90-                       LIB0) | null

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest is fired...

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest recieved

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:elmName PLM2

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:elmHost PLM2

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:elmUser administrator

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:elmPass ******

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:deploymentMode HCS

2016-09-02 16:52:55,025 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest opening REST connection to supplied                        LM

2016-09-02 16:52:55,025 INFO  [63406] ELMApi: init, connecting to PLM2

2016-09-02 16:52:55,025 DEBUG [63406] Got the sslCtx

2016-09-02 16:52:55,025 INFO  [63406] Initialized the context

2016-09-02 16:52:55,096 INFO  [63406] ELMApi: initialized with connection timeout, connected to PLM2

2016-09-02 16:52:55,096 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest validating connection to LM

2016-09-02 16:52:55,096 DEBUG [63406] ELMApi: validateConnection Called

2016-09-02 16:52:55,097 ERROR [63406] ELMApi: ClientHanglerException caught validating connection, throwing C                       onnectException

2016-09-02 16:52:55,097 ERROR [63406] HLMCoreAgent:CreateELMRequest Exception: java.net.UnknownHostException:                        PLM2

 

---------

 

2016-09-02 16:52:55,100 DEBUG [63406] Agent: Sent message to SDRUI(NBI-HLM-v90-LIB0)

2016-09-02 16:52:55,100 DEBUG [63406] HLMCoreAgent:CreateELMResponse message was sent.

2016-09-02 16:52:55,100 ERROR [63406] Sdl...

5 | 2016-09-02 04:52:55.100 | [63406] | SdlExcept | CreateELMRequest | null0 | HLM(HLMCORE) | SDRUI(NBI-HLM-v                       90-LIB0) | Error in fire: java.net.UnknownHostException: PLM2

2016-09-02 16:52:55,101 ERROR [63406] Agent caught exception while processing message type CreateELMRequest

com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: PLM2

        at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.j                       ava:151)

    Adicione uma pesquisa direta e reversa no gerenciamento HCS do Domain Name Server (DNS) e verifique qualquer problema de conectividade, como mostrado nessas imagens.

    Verificar

    Execute os comandos.

     

admin:show network eth0
Ethernet 0
DHCP : disabled Status : up
IP Address : 10.48.50.70 IP Mask : 255.255.255.128
Link Detected: yes Mode : Auto disabled, Full, 1000 Mbits/s
Duplicate IP : no

DNS
Primary : 10.48.55.76 Secondary : Not Configured
Options : timeout:5 attempts:2
Domain : hcslab.com
Gateway : 10.48.50.1 on Ethernet 0

 


admin:utils network ping plm2
PING plm2.hcs10.com (10.48.50.72) 56(84) bytes of data.
64 bytes from plm2.hcs10.com (10.48.50.72): icmp_seq=1 ttl=64 time=0.484 ms
64 bytes from plm2.hcs10.com (10.48.50.72): icmp_seq=2 ttl=64 time=0.493 ms
64 bytes from plm2.hcs10.com (10.48.50.72): icmp_seq=3 ttl=64 time=0.441 ms
64 bytes from plm2.hcs10.com (10.48.50.72): icmp_seq=4 ttl=64 time=0.590 ms

--- plm2.hcs10.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3021ms
rtt min/avg/max/mdev = 0.441/0.502/0.590/0.054 ms

    Solução 2.

    Os registros de HLM mostram que o HLM pode criar uma conexão REST com a instância PLM, mas o PLM responde com a mensagem de erro "404 Not Found" (404 não foram encontrados).

    2016-09-02 17:01:08,561 INFO  [63414] ELMApi: initialized with connection timeout, connected to 10.48.55.29

2016-09-02 17:01:08,561 INFO  [63414] HLMCoreAgent:null0_CreateELMRequest validating connection to LM

2016-09-02 17:01:08,561 DEBUG [63414] ELMApi: validateConnection Called

2016-09-02 17:01:08,614 ERROR [63414] HLMCoreAgent:CreateELMRequest Exception: GET https://10.48.55.29/elm-resources returned a response status of 404 Not Found

2016-09-02 17:01:08,616 DEBUG [63414] Agent: sending to [SDRUI]

-------

<com.cisco.hcs.HLM.jms.CreateELMResponse>

  <messageType>CreateELMResponse</messageType>

  <source>

    <serviceName>HLM</serviceName>

    <instance>HLMCORE</instance>

  </source>

  <destination>

    <serviceName>SDRUI</serviceName>

    <instance>NBI-HLM-v90-LIB0</instance>

  </destination>

  <sessionID>b0a354ec-6249-4cf6-ac7d-f73bac6918d4</sessionID>

  <fault>true</fault>

  <exception>

    <detailMessage>GET https://10.48.55.29/elm-resources returned a response status of 404 Not Found</detailMessage>

    <stackTrace>

      <trace>com.cisco.hcs.HLM.core.HLMCoreAgent$null0_CreateELMRequest.fire(HLMCoreAgent.java:363)</trace>

      <trace>com.cisco.hcs.hcsagent.agent.AgentFSM.fireTransition(AgentFSM.java:554)</trace>

      <trace>com.cisco.hcs.hcsagent.agent.AgentFSM.fire(AgentFSM.java:445)</trace>

      <trace>com.cisco.hcs.hcsagent.agent.Agent.process(Agent.java:324)</trace>

      <trace>com.cisco.hcs.hcsagent.agent.AgentTask.run(AgentTask.java:75)</trace>

      <trace>java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)</trace>

      <trace>java.util.concurrent.FutureTask.run(FutureTask.java:262)</trace>

      <trace>java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)</trace>

      <trace>java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)</trace>

      <trace>java.lang.Thread.run(Thread.java:745)</trace>

    </stackTrace>

    <suppressedExceptions class="java.util.Collections$UnmodifiableRandomAccessList" resolves-to="java.util.Collections$UnmodifiableList">

      <c class="list"/>

      <list reference="../c"/>

    </suppressedExceptions>

  </exception>

  <Fork>false</Fork>

  <requeueCount>0</requeueCount>

</com.cisco.hcs.HLM.jms.CreateELMResponse>

---------

 

2016-09-02 17:01:08,618 DEBUG [63414] Agent: Sent message to SDRUI(NBI-HLM-v90-LIB0)

2016-09-02 17:01:08,618 DEBUG [63414] HLMCoreAgent:CreateELMResponse message was sent.

2016-09-02 17:01:11,625 INFO  [63414] AgentFSM::currentState changed from null0 to null0

 

 

The PLM API services must be activeted in order to fix the issue.

Run the following commands from PLM CLI.

 

admin:utils service activate Cisco Prime LM Resource API

Service Manager is running

Cisco Prime LM Resource API[STARTED]

 

admin:utils service activate Cisco Prime LM Resource Legacy API

Service Manager is running

Cisco Prime LM Resource Legacy API[STARTED]

    Verificar

    Execute o comando da CLI do PLM.

    admin utils service list

 

Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Resource API[STARTED]
Cisco Prime LM Resource Legacy API[STARTED]

    Solução 3.

     Os registros HLM mostram que o PLM é executado no modo de demonstração.

    11 | 2016-09-02 05:21:07.615 | [63406] | SdlSig | CreateELMRequest | null0 | HLM(HLMCORE) | SDRUI(NBI-HLM-v90-LIB0) | null

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest is fired...

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest recieved

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:elmName PLM2

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:elmHost 10.48.55.29

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:elmUser administrator

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:elmPass ******

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:deploymentMode HCS

2016-09-02 17:21:07,615 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest opening REST connection to supplied LM

2016-09-02 17:21:07,615 INFO  [63406] ELMApi: init, connecting to 10.48.55.29

2016-09-02 17:21:07,615 DEBUG [63406] Got the sslCtx

2016-09-02 17:21:07,615 INFO  [63406] Initialized the context

2016-09-02 17:21:07,687 INFO  [63406] ELMApi: initialized with connection timeout, connected to 10.48.55.29

2016-09-02 17:21:07,687 INFO  [63406] HLMCoreAgent:null0_CreateELMRequest validating connection to LM

2016-09-02 17:21:07,687 DEBUG [63406] ELMApi: validateConnection Called

2016-09-02 17:21:07,795 DEBUG [63406] ELMApi: connection Validated

2016-09-02 17:21:07,795 DEBUG [63406] ELMApi: getELMReg Called

2016-09-02 17:21:07,846 INFO  [63406] HLMCoreAgent:Found LM to be in Demo Mode

2016-09-02 17:21:07,846 DEBUG [63406] HLMCoreAgent: CreateELMRequest closing the connection

2016-09-02 17:21:07,847 DEBUG [63406] Agent: sending to [SDRUI]

-------

<com.cisco.hcs.HLM.jms.CreateELMResponse>

  <messageType>CreateELMResponse</messageType>

  <source>

    <serviceName>HLM</serviceName>

    <instance>HLMCORE</instance>

  </source>

  <destination>

    <serviceName>SDRUI</serviceName>

    <instance>NBI-HLM-v90-LIB0</instance>

  </destination>

  <sessionID>ae3b7f12-d5cb-4db4-bc37-291833d00f83</sessionID>

  <fault>true</fault>

  <exception>

    <detailMessage>ELM is in demo license.</detailMessage>

    <stackTrace>

 

 

 

<com.cisco.hcs.HLM.jms.CreateELMResponse>

  <messageType>CreateELMResponse</messageType>

  <source>

    <serviceName>HLM</serviceName>

    <instance>HLMCORE</instance>

  </source>

  <destination>

    <serviceName>SDRUI</serviceName>

    <instance>NBI-HLM-v90-LIB0</instance>

  </destination>

  <sessionID>ab8cbfc5-cbe5-4c3f-8c33-324517d69d7d</sessionID>

  <fault>true</fault>

  <exception>

    <detailMessage>ELM is in demo license.</detailMessage>

    <stackTrace>

    Adicione licenças HCS ao PLM e tente novamente adicionar o PLM.

    Verificar

    Faça login na interface de usuário do PLM e clique em Sobre. Depois de adicionar as licenças HCS, o PLM mostra uma ID de registro válida conforme mostrado na imagem:

    Solução 4.

    O HLM pode entrar em contato com o PLM, mas o PLM responde com a mensagem 401.

    12 | 2016-09-02 05:22:51.594 | [63414] | SdlSig | CreateELMRequest | null0 | HLM(HLMCORE) | SDRUI(NBI-HLM-v90-LIB0) | null

2016-09-02 17:22:51,594 INFO  [63414] HLMCoreAgent:null0_CreateELMRequest is fired...

2016-09-02 17:22:51,594 INFO  [63414] HLMCoreAgent:null0_CreateELMRequest recieved

2016-09-02 17:22:51,595 INFO  [63414] HLMCoreAgent:elmName PLM2

2016-09-02 17:22:51,595 INFO  [63414] HLMCoreAgent:elmHost 10.48.55.29

2016-09-02 17:22:51,595 INFO  [63414] HLMCoreAgent:elmUser administrator

2016-09-02 17:22:51,595 INFO  [63414] HLMCoreAgent:elmPass ******

2016-09-02 17:22:51,595 INFO  [63414] HLMCoreAgent:deploymentMode HCS

2016-09-02 17:22:51,595 INFO  [63414] HLMCoreAgent:null0_CreateELMRequest opening REST connection to supplied LM

2016-09-02 17:22:51,595 INFO  [63414] ELMApi: init, connecting to 10.48.55.29

2016-09-02 17:22:51,595 DEBUG [63414] Got the sslCtx

2016-09-02 17:22:51,595 INFO  [63414] Initialized the context

2016-09-02 17:22:51,673 INFO  [63414] ELMApi: initialized with connection timeout, connected to 10.48.55.29

2016-09-02 17:22:51,673 INFO  [63414] HLMCoreAgent:null0_CreateELMRequest validating connection to LM

2016-09-02 17:22:51,673 DEBUG [63414] ELMApi: validateConnection Called

2016-09-02 17:22:53,546 ERROR [63414] HLMCoreAgent:CreateELMRequest Exception: GET https://10.48.55.29/elm-resources returned a response status of 401 Unauthorized

2016-09-02 17:22:53,548 DEBUG [63414] Agent: sending to [SDRUI]

-------

<com.cisco.hcs.HLM.jms.CreateELMResponse>

  <messageType>CreateELMResponse</messageType>

  <source>

    <serviceName>HLM</serviceName>

    <instance>HLMCORE</instance>

  </source>

  <destination>

    <serviceName>SDRUI</serviceName>

    <instance>NBI-HLM-v90-LIB0</instance>

  </destination>

  <sessionID>06e919ba-1c30-47bb-b72d-a4a0a1ca049c</sessionID>

  <fault>true</fault>

  <exception>

    <detailMessage>GET https://10.48.55.29/elm-resources returned a response status of 401 Unauthorized</detailMessage>

    <stackTrace>

      <trace>com.cisco.hcs.HLM.core.HLMCoreAgent$null0_CreateELMRequest.fire(HLMCoreAgent.java:363)</trace>

    Adicione a ID de usuário e a senha de administrador do SO PLM.

    Solução 5.

    O HLM é capaz de entrar em contato com o PLM, no entanto, o PLM responde com uma versão incompatível.

    2016-09-05 11:53:19,131 INFO  [63394] HLMCoreAgent:null0_CreateELMRequest is fired...

2016-09-05 11:53:19,131 INFO  [63394] HLMCoreAgent:null0_CreateELMRequest recieved

2016-09-05 11:53:19,132 INFO  [63394] HLMCoreAgent:elmName PLM11

2016-09-05 11:53:19,132 INFO  [63394] HLMCoreAgent:elmHost 10.48.53.120

2016-09-05 11:53:19,132 INFO  [63394] HLMCoreAgent:elmUser admin

2016-09-05 11:53:19,132 INFO  [63394] HLMCoreAgent:elmPass ******

2016-09-05 11:53:19,132 INFO  [63394] HLMCoreAgent:deploymentMode HCS

2016-09-05 11:53:19,132 INFO  [63394] HLMCoreAgent:null0_CreateELMRequest opening REST connection to supplied LM

2016-09-05 11:53:19,132 INFO  [63394] ELMApi: init, connecting to 10.48.53.120

2016-09-05 11:53:19,132 DEBUG [63394] Got the sslCtx

2016-09-05 11:53:19,132 INFO  [63394] Initialized the context

2016-09-05 11:53:19,206 INFO  [63394] ELMApi: initialized with connection timeout, connected to 10.48.53.120

2016-09-05 11:53:19,206 INFO  [63394] HLMCoreAgent:null0_CreateELMRequest validating connection to LM

2016-09-05 11:53:19,206 DEBUG [63394] ELMApi: validateConnection Called

2016-09-05 11:53:19,457 DEBUG [63394] ELMApi: connection Validated

2016-09-05 11:53:19,457 DEBUG [63394] ELMApi: getELMReg Called

2016-09-05 11:53:19,560 DEBUG [63394] ELMApi: getELMVer Called

2016-09-05 11:53:19,667 DEBUG [63394] HLMCoreAgent:null0_createELMRequest LM PLM11 version is 11.0.1.10000-2

2016-09-05 11:53:19,667 DEBUG [63394] hlmSDRUtil.createELM

2016-09-05 11:53:19,669 DEBUG [63394] hlmSDRUtil.getHCMFDeploymentMode

2016-09-05 11:53:19,669 DEBUG [63394] hlmSDRUtil.beginTransaction

2016-09-05 11:53:19,670 DEBUG [63394] hlmSDRUtilcommitTransaction

2016-09-05 11:53:19,671 DEBUG [63394] hlmSDRUtil.beginTransaction

2016-09-05 11:53:19,672 INFO  [63394] LM version is 11.0.1.10000-2

2016-09-05 11:53:19,673 ERROR [63394] hlmSDRUtil.createELM: SDR exception(SDRSyncSession): null

2016-09-05 11:53:19,673 DEBUG [63394] hlmSDRUtil.rollbackTransaction

2016-09-05 11:53:19,673 ERROR [63394] HLMCoreAgent:CreateELMRequest Exception: Attribute TypeELMVersion is required.

    Certifique-se de que a versão do PLM adicionada é suportada pelo HCM-F e é chamada de matriz de compatibilidade do HCS.

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