Cisco Unified Workforce Optimization
| Visão geral | Resumo do produto |
|---|---|
| Status | Disponível Pedido da série |
| Data de lançamento da série | 05-MAR-2007 |
Feedback- A série Cisco Unified Workforce Otimization alcançará o status de fim do suporte em 31 de agosto de 2023 e, em seguida, não será mais suportada pela Cisco.
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Principais resultados da pesquisa
- New
Informações importantes
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Conteúdo salvo
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Agora, você pode salvar documentos e outros conteúdos para uso futuro. Os documentos salvos desse produto serão listados aqui. Ou acesse a página Meu conteúdo salvo para ver e gerenciar todo o conteúdo salvo no Cisco.com.
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Avisos de segurança mais recentes
- 24-Jan-2019
- 14-Jan-2019
- 05-Mar-2008
Categorias de documento
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Data sheets e informações sobre o produto
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Avisos de segurança
- Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2) - Software Upgrade Recommended
- Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up - Workaround Provided
- Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO)
Field Notices
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Versão e compatibilidade
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Release Notes
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Referência
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
- Cisco Workforce Optimization Desktop Requirements Guide, Release 10.0 (PDF - 435 KB)
- Open Source Used in Quality Management 10.0(1) (PDF - 1 MB)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Workforce Management Data Import Reference Guide (PDF - 601 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
- Workforce Management Data Import Reference Guide (PDF - 679 KB)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 844 KB)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
- Workforce Management GIS API Reference Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Error Code Dictionary, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Workforce Management 10.5(1) Open Source Documentation (PDF - 1 MB)
- Calabrio Workforce Optimization Suite Firewall Configuration Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 (PDF - 1 MB)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Referências Técnicas
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Projeto
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
Guias de Desenho
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Instalação e atualização
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Guias de Instalação e Atualização
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Configuração
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
Guias de Programação
- Configuração de Fluxo de Trabalho do Finesse para Marcação de Metadados de Gravações no WFO-QM (Calabrio)
Notas Técnicas e Exemplos de Configuração
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Manutenção e operação
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Guias para o Usuário Final
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Solução de Problemas
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Workforce Management Troubleshooting Guide (PDF - 453 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
Guias de Troubleshooting
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
Mensagens de Erro e de Sistema
- Solucionar problemas de co-residência de máquinas virtuais (VMs), não UC e comunicações unificadas
- Configuração de Fluxo de Trabalho do Finesse para Marcação de Metadados de Gravações no WFO-QM (Calabrio)
- Gerenciador de qualidade 2.7(1): Licença de gravação de conformidade não reconhecida
Notas Técnicas de Troubleshooting
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Documentos traduzidos
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Dutch) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Brazilian Portuguese) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Danish) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (European Spanish) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (French) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (German) (PDF - 4 MB)
Guias Traduzidos para o Usuário Final
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Faça login para ver os downloads disponíveis.
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Abaixo estão as versões na série Cisco Unified Workforce Otimization.
A menos que especificado, a documentação do Cisco Unified Workforce Otimization é aplicável a todas as versões.
- Cisco Unified Workforce Otimization Advanced Quality Management - versões 8.0, 8.5, 9.0, 10.0, 10.5
- Gravação de chamada do Cisco Unified Workforce Otimization - versões 8.5, 9.0, 10.0, 10.5, 11.0
- Cisco Unified Workforce Otimization Call Recording and Quality Management - versão 8.0
- Cisco Unified Workforce Otimization Quality Management - versões 8.5, 9.0, 11.5
- Cisco Unified Workforce Otimization Workforce Management - versões 10.0, 10.5, 11.0, 11.5
De acordo com o anúncio de fim de venda e fim da vida útil do Cisco Unified Workforce Otimization, os usuários são incentivados a migrar para o Cisco Webex Workforce Otimization.
Saiba mais sobre a política de fim da vida útil da Cisco
