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Cisco portfolio for financial services: What can we help you solve today?
- Personalize customer experience
- Empower branch staff
- Secure the brand
- Streamline branch operations
- Explore the use cases
- Explore the architectures
- __________
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Personalize customer experience
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Empower branch staff
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Secure the brand
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Streamline branch operations
Omni-channel experience
Leverage insights from digital channels to inform and improve in-branch interactions.
Case studies
10X BankingHuntington Bank
Business overview
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Industry drivers
- Customer-centric branch transformation
- Consumer expectations for integrated branch experiences
- Enhancement of brand image and relevance of financial services
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Business needs
- Rejuvenate image and role of the branch to ensure continued relevance and viability
- Provide real-time intelligence for banker/customer interactions
- Translate digital channel benefits into engaging physical experiences
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Capabilities
- Personalize customer engagements through workflows that activate both digital and physical branch resources
- Enable relevant mobile interactions with in-branch customers
- Leverage understanding of customer digital channel activity to inform in-branch interactions
- Increase branch staff mobility and productivity through mobile devices connected to branch applications
- Enable seamless cross-channel consumer/commercial banking experiences
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Business outcomes
- Increase brand loyalty
- Increase diversification and specialization of branches
- Improve profitability of branches
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Stakeholders
- CMO and CDO (head of digital strategy)
- EVP of retail banking and LOBs
- SVP of branch channel/strategy
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
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Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions such as:
- Customer engagement
- And more
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Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Intelligent guest wireless
Improve your customers’ experience and engage them in new ways from the moment they enter the branch.
Case studies
Bank of PalestineHuntington Bank
Penn Mutual
Business overview
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Industry drivers
- Customer-centric branch transformation
- Compelling in-branch customer experience
- Improved awareness of individual customer behavior
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Business needs
- Value-added service (guest wireless) to enhance bank brand
- Digital engagement with in-branch customers
- Visibility and insights on in-branch customer activity
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Capabilities
- Provide branded captive portal for customer onboarding and engagement
- Deliver value-added services such as notifications, welcome messages, virtual queueing, and targeted product promotions
- Engage customers over SMS, email, app push, etc.
- Trigger post-visit surveys to capture customer sentiment and satisfaction
- Enable targeted selling strategies through branch customer identity mapping
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Business outcomes
- Improved customer experience and NPS
- Enhanced bank brand
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Stakeholders
- Head of omnichannel strategy/digital strategy
- SVP of branch channel strategy
- SVP of branch operations
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet + Fast Lane |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
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Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Interactive digital signage
Offer new ways to engage with customers and provide the information they’re looking for.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Innovative branch designs focused on engaging customer experiences
- Effective in-branch product advertising
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Business needs
- Scalable digital signage platforms
- Delivery of personalized content through signage, wireless, and beacons
- Enhanced in-branch digital experience
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Capabilities
- Capture customer mindshare
- Visually promote products and services
- Respond to customer behaviors/actions
- Create a scalable architecture for multiple screens at branch locations
- Display customer or associate-facing content
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Business outcomes
- Higher engagement and profitability
- Improved customer experience
- Increased brand loyalty
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Stakeholders
- SVP of branch operations
- SVP of branch strategy
- Chief marketing officer
- VP of digital media
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Remote expertise
Bring the full expertise of the bank to every branch with high-definition video consultations.
Case studies
Bank Simpanan NasionalBNL Gruppo BNP Paribas
Business overview
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Industry drivers
- Customer-centric branch transformation
- Branch cost reduction
- Delivery of full range of services in a smaller branch footprint
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Business needs
- Deliver advisory services for all LOBs without increasing branch staffing costs
- Reduce branch follow-up visits due to lack of available expertise
- Meet regulatory requirements for service delivery in rural branch and less profitable branches
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Capabilities
- Seamlessly connect branch customers to remote subject matter experts over HD video
- Support multiple branch environments (from private meeting rooms to interactive kiosks)
- Enable digital concierge to greet customers and triage needs
- Collaborate with multiple experts to share and annotate documents in real-time
- Provide assisted sales service--even for complex interactions--via integrations with printers, card-readers, and scanners
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Business outcomes
- Improve revenue per customer visit
- Improve real-time cross-sell/up-sell
- Improve branch staff productivity
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Stakeholders
- SVP of branch channel/sales and strategy
- SVP of contact centers
- SVP of branch operations
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
In-branch customer insights
Give employees instant access to information and insights about individual customers entering the branch.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Physical and digital channel integration
- Increased branch staff productivity
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Business needs
- Improved visibility and understanding of branch activity
- Real-time, proactive opportunity identification and engagement
- Customer insights from digital channels in branch interactions
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Capabilities
- Unlock branch insights and trends on customer behavior
- Provide branch staff with contextual notifications to foster targeted, informed sales conversations
- Leverage integration with other applications to define compelling customer-centric workflows
- Improve branch space utilization and layouts through visitor behavior insights
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Business outcomes
- Improve branch revenue generation
- Accelerate branch innovation
- Improve customer engagement with physical branch/digital channel integration
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Stakeholders
- Head of retail banking/CDO/CMO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Mobile sales engagement
Provide employees with the tools in hand to engage customers in flexible, personal interactions.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Physical transformation of branches
- Branch staff efficiency and productivity
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Business needs
- Remove friction from customer/banker interaction
- Improve opportunity identification and engagement
- Improve customer engagement outside of the branch
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Capabilities
- Enable branch staff to engage customers using mobile/tablet devices anywhere in the branch
- Secure corporate-owned mobile devices inside and outside branch
- Provide multi-factor authentication to ensure only authorized users access applications and customer data
- Ensure optimal performance, security, and stability for Apple iOS mobile devices
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Business outcomes
- Improved customer experience and NPS
- Improved branch revenue generation
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Stakeholders
- Head of retail banking/CDO/CMO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO/CISO
- SVP of mobility
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions such as:
- Customer engagement
- And more
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Front/back office collaboration
Break down silos with enhanced collaboration across your organization.
Case studies
10x BankingBank Simpanan Nasional
Business overview
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Industry drivers
- Customer-centric branch transformation
- Streamlined sale of more complex financial services products
- Removing silos and improve organizational execution
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Business needs
- Increase business agility
- Simplify processes and remove friction
- Deliver full value of the financial services institution in customer interactions
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Capabilities
- Reduce sales execution cycle times through team collaboration
- Engage SMEs in real time to improve cross-sell/up-sell potential
- Enable collaboration in self-service devices (customer phones, ATM’s, etc) to improve customer experience
- Integrate team collaboration into branch staff and customer-facing applications
- Accelerate digital transformation using collaboration to break down organizational silos
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Business outcomes
- Capture more revenue from product cross-sell
- Capture revenue faster by shortening sales cycle times
- Increase NPS and customer loyalty through high-value interactions
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Stakeholders
- Head of retail banking/CDO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO
- SVP of collaboration technologies/contact center
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
New business applications
Empower employees with seamless access to the latest business applications.
Business overview
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Industry drivers
- Customer-centric branch transformation
- New branch SaaS and cloud apps
- FinTech partnerships
- Optimize data center utilization
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Business needs
- Support an increasing number of branch applications, including SaaS and third-party solutions
- Optimize application workloads using cloud infrastructures
- Reduce data center facilities and square footage
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Capabilities
- Connect securely to public and private clouds directly from the branch
- Access critical cloud business apps like O365 and Salesforce directly from the branch
- Build new apps faster and migrate on-prem financial services ASP apps to the cloud
- Adopt new apps from FinTech/third-party partners more easily into the branch
- Improve branch uptime by enabling branch apps across multiple clouds
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Business outcomes
- Capture more revenue and FinTech business opportunities with new digital services
- Optimize data center and cloud utilization costs
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Stakeholders
- Head of retail banking/CDO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO/CISO
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Cloud policy and management |
Application Centric Infrastructure Intent-based networking |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Cybersecurity
Secure what matters most as you guide your firm into the digital future.
Case studies
ElavonFirst National Bank
Heritage Bank
Huntington Bank
Veterans United Home Loans
Business overview
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Industry drivers
- Customer-centric branch transformation
- Brand impact and loss from cyber breaches
- High cost of regulatory and internal audit compliance
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Business needs
- Ensure security concerns do not hinder business innovation
- Manage cyber risk and regulatory compliance
- Provide greater visibility, intelligence, and responsiveness to cyber threats
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Capabilities
- Protect branch users and devices to prevent security breaches
- Connect branches directly to public/hybrid cloud platforms with robust connectivity security
- Employ advanced analytics and threat detection to prevent hackers from infiltrating enterprise networks
- Reduce deployment errors through automation that assures accuracy of policy-based cyber protection
- Confidently deploy secure mobile devices for customer engagement both in and out of the branch
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Business outcomes
- Increase brand loyalty
- Accelerate investment in branch innovation
- Avoidance of loss and regulatory fines
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Stakeholders
- COO and chief risk officer
- SVP of branch channel/strategy
- CIO and CISO
- SVP of IT operational risk
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Switching |
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Wireless |
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SD-WAN |
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Indentity management |
Identity Services Engine (ISE) |
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Endpoint protection |
Advanced Malware Protection (AMP) |
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Access control |
Identity Services Engine (ISE) TrustSec |
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Cloud security |
Umbrella |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Physical security
Safeguard your assets and your customers with intelligent physical security.
Business overview
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Industry drivers
- Protect brand value and physical assets
- Customer and staff safety
- Customer video analytics
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Business needs
- Improved detection of visual events including fraud detection, safe/safety box monitoring, ATM monitoring, etc.
- Correlate surveillance video to events, including transaction stamping, building entries, sensor events, etc.
- Provide comprehensive surveillance for dynamic business execution within the branch
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Capabilities
- Provide easy-to-deploy IP cameras
- Support cloud-based management
- Deploy both indoor and outdoor physical security
- Reduce ongoing costs
- Enable smart detection--queue growth, dwell, loitering
- Successfully prosecute, if desired
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Business outcomes
- Increase customer and staff safety
- Provide enhanced visibility of customer interaction/behavior throughout the branch
- Reduce risk and liabilities
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Stakeholders
- VP of loss prevention/security
- VP of branch strategy
- VP of branch operations
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Operational risk and compliance
Reduce overall risk and maintain regulatory compliance with a comprehensive security foundation.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Regulatory and audit compliance
- Cyber risk
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Business needs
- Demonstrate IT operational compliance to regulators
- Lower the cost and resource burden of compliance
- Shift investments from compliance to innovation and growth activities
- Provide greater control, visibility, and quantification of IT operational risk
- Comprehensive cybersecurity
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Capabilities
- Demonstrate compliance to regulators and audit via granular visibility of security policy with assurance
- Maintain ethical firewalls between financial services industry LOBs via segmentation and app dependency mapping
- Lower branch security risks through threat analytics and Talos risk intelligence
- Address branch compliance guidelines for mobile devices with multi-factor authentication
- Ensure secure access for third parties/vendors accessing branch (e.g., facilities, HVAC, etc.)
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Business outcomes
- Manage financial impact of risk and compliance
- Avoid regulatory fines
- Improve profitability
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Stakeholders
- Chief risk officer
- SVP of IT operational risk
- CIO/CISO
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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| Cloud policy and management |
Application Centric Infrastructure (ACI) Intent-based networking |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions such as:
- Customer engagement
- And more
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Operational insights
Turn data into intelligent insights about how your branch infrastructure is operating--and how it can operate better.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Operational risk and cyber risk protection
- Future profitability of branch channel
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Business needs
- Deploy new branch concepts and branch innovation faster
- Ensure evolving business capabilities do not expose bank to greater cyber/operational risk
- Lower operational costs of branch network
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Capabilities
- Efficient configuration of new branch services with assurance
- Onboard new branch users, devices, and apps in minutes through global policy-based automation
- Maintain branch uptime through network telemetry and analytics that provide actionable insights
- Connect, manage, monitor, and generate reports on all assets for optimal business workflows
- Reduce time and resources required to provision/manage branch network
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Business outcomes
- Innovate with greater speed
- Enhance agility and compliance
- Improve profitability
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Stakeholders
- SVP of branch operations
- CIO/CTO/CISO
- CIO of infrastructure
- SVP of IT operational risk
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Monitoring |
Network visibility and segmentation |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Secure intelligent facilities
Tap into insights from across your organization to streamline and protect operations.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Better utilization of branch real estate and space
- Smaller branch footprint with increased technical capabilities (“micro branch”)
- Ensure future profitability of branch channel
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Business needs
- Ensure “brand uptime” and consistent customer experience
- Control branch operational risks--safety, security, and resiliency
- Accomplish branch efficiency and CSR/sustainability goals
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Capabilities
- Decrease energy consumption of lighting and other utilities
- Improve visibility and control over energy consumption
- Provide cybersecurity/breach protection from operational (utility/facility) networks
- Improve branch/ATM security through intelligent video surveillance
- Adapt environmental controls to branch business conditions
- Resolve facilities-related issues faster through service-automation platforms
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Business outcomes
- Improve workplace satisfaction and employee retention
- Contribute to corporate social responsibility (CSR) goals
- Increase perceived brand value
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Stakeholders
- SVP of facilities management
- SVP of branch operations
- VP of physical security
- CIO/CTO
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Optimized branch connectivity
Provide reliable, secure connectivity between the branch, data center, and the cloud.
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Shift from transactional to advisory services in branch
- Ensure future profitability of branch channel
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Business needs
- Ensure “brand uptime” and ability to transact business
- Improve performance of increasing number of branch applications and bandwidth-reliant services
- Lower branch operational costs
-
Capabilities
- Introduce new branch apps and services with greater agility
- Optimize bandwidth to best support applications and services
- Support greater use of rich media and video in branch (digital signage, virtual experts, video teller/ ATM, etc.)
- Secure connectivity from branch to public/private clouds
- Provide more engaging customer interactions
- Reduce revenue-loss events from branch outages
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Business outcomes
- Faster capture of new market opportunities
- Lower branch operational costs
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Stakeholders
- SVP of omnichannel/channel experience
- SVP of branch operations
- CIO/CTO
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
|
Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions.
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
Simplified branch compute
Lower operational costs and reduce complexity through cloud-managed branch compute.
Business overview
-
Industry drivers
- Customer-centric branch transformation
- IoT, analytics, and branch intelligence
- Ensuring future profitability of branch channel
-
Business needs
- Control tech costs as branches become more reliant on technology
- Support an increasing number of branch applications including SaaS and third-party solutions
- Ensure compute-intensive and rich media apps can run in the branch
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Capabilities
- Deliver the best application experience using VDI or in-branch compute
- Process branch IoT/sensor data faster for real-time decision support
- Automate compute deployment to hundreds or thousands of branches
- Save valuable tech closet space with space-optimized compute
- Keep branch staff focused on high-value customer activities by reducing tech support burden
-
Business outcomes
- Improve customer engagement
- Consolidate branch expenses
-
Stakeholders
- SVP of branch operations
- CIO/CTO
- CIO of HCI infrastructure
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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| Compute |
HyperFlex Enterprise Network Compute System (ENCS) Integrated Services Router (ISR) 4000 + Unified Computing Servers (UCS) E-Series Unified Computing Servers (UCS) C-Series |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
|
Partnerships overview
-
Understand related partnerships
Cisco partners can complement and enhance this use case by consulting, designing, implementing, and operating solutions such as:
- Virtual desktop infrastructure for retail banks
- And more
-
Find and engage partners
To locate the regional partners for this use case:
- Cisco customers, please contact your Cisco representative or request a call from sales to learn more about related partners.
- Cisco representatives and partners, log in to view more details.
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