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Cisco portfolio for financial services: What can we help you solve today?
- Personalize customer experience
- Empower branch staff
- Secure the brand
- Streamline branch operations
- Explore the use cases
- Explore the architectures
- __________
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Personalize customer experience
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Empower branch staff
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Secure the brand
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Streamline branch operations
Omni-channel experience
- Overview
- Business overview
- Technical overview
- __________
Leverage insights from digital channels to inform and improve in-branch interactions.
Case studies
10X BankingHuntington Bank
Business overview
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Industry drivers
- Customer-centric branch transformation
- Consumer expectations for integrated branch experiences
- Enhancement of brand image and relevance of financial services
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Business needs
- Rejuvenate image and role of the branch to ensure continued relevance and viability
- Provide real-time intelligence for banker/customer interactions
- Translate digital channel benefits into engaging physical experiences
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Capabilities
- Personalize customer engagements through workflows that activate both digital and physical branch resources
- Enable relevant mobile interactions with in-branch customers
- Leverage understanding of customer digital channel activity to inform in-branch interactions
- Increase branch staff mobility and productivity through mobile devices connected to branch applications
- Enable seamless cross-channel consumer/commercial banking experiences
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Business outcomes
- Increase brand loyalty
- Increase diversification and specialization of branches
- Improve profitability of branches
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Stakeholders
- CMO and CDO (head of digital strategy)
- EVP of retail banking and LOBs
- SVP of branch channel/strategy
Technical overview
Cisco products
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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Location services partner |
Intelligent guest wireless
- Overview
- Business overview
- Technical overview
- __________
Improve your customers’ experience and engage them in new ways from the moment they enter the branch.
Case studies
Bank of PalestineHuntington Bank
Penn Mutual
Business overview
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Industry drivers
- Customer-centric branch transformation
- Compelling in-branch customer experience
- Improved awareness of individual customer behavior
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Business needs
- Value-added service (guest wireless) to enhance bank brand
- Digital engagement with in-branch customers
- Visibility and insights on in-branch customer activity
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Capabilities
- Provide branded captive portal for customer onboarding and engagement
- Deliver value-added services such as notifications, welcome messages, virtual queueing, and targeted product promotions
- Engage customers over SMS, email, app push, etc.
- Trigger post-visit surveys to capture customer sentiment and satisfaction
- Enable targeted selling strategies through branch customer identity mapping
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Business outcomes
- Improved customer experience and NPS
- Enhanced bank brand
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Stakeholders
- Head of omnichannel strategy/digital strategy
- SVP of branch channel strategy
- SVP of branch operations
Technical overview
Cisco products
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet + Fast Lane |
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Solution partner(s)
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Location services partner |
Interactive digital signage
- Overview
- Business overview
- Technical overview
- __________
Offer new ways to engage with customers and provide the information they’re looking for.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Innovative branch designs focused on engaging customer experiences
- Effective in-branch product advertising
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Business needs
- Scalable digital signage platforms
- Delivery of personalized content through signage, wireless, and beacons
- Enhanced in-branch digital experience
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Capabilities
- Capture customer mindshare
- Visually promote products and services
- Respond to customer behaviors/actions
- Create a scalable architecture for multiple screens at branch locations
- Display customer or associate-facing content
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Business outcomes
- Higher engagement and profitability
- Improved customer experience
- Increased brand loyalty
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Stakeholders
- SVP of branch operations
- SVP of branch strategy
- Chief marketing officer
- VP of digital media
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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Display vendor Communications partner |
Remote expertise
- Overview
- Business overview
- Technical overview
- __________
Bring the full expertise of the bank to every branch with high-definition video consultations.
Case studies
Bank Simpanan NasionalBNL Gruppo BNP Paribas
Business overview
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Industry drivers
- Customer-centric branch transformation
- Branch cost reduction
- Delivery of full range of services in a smaller branch footprint
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Business needs
- Deliver advisory services for all LOBs without increasing branch staffing costs
- Reduce branch follow-up visits due to lack of available expertise
- Meet regulatory requirements for service delivery in rural branch and less profitable branches
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Capabilities
- Seamlessly connect branch customers to remote subject matter experts over HD video
- Support multiple branch environments (from private meeting rooms to interactive kiosks)
- Enable digital concierge to greet customers and triage needs
- Collaborate with multiple experts to share and annotate documents in real-time
- Provide assisted sales service—even for complex interactions—via integrations with printers, card-readers, and scanners
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Business outcomes
- Improve revenue per customer visit
- Improve real-time cross-sell/up-sell
- Improve branch staff productivity
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Stakeholders
- SVP of branch channel/sales and strategy
- SVP of contact centers
- SVP of branch operations
Technical overview
Cisco products
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Switching |
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Wireless |
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SD-WAN |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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Display vendor Communications partner |
In-branch customer insights
- Overview
- Business overview
- Technical overview
- __________
Give employees instant access to information and insights about individual customers entering the branch.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Physical and digital channel integration
- Increased branch staff productivity
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Business needs
- Improved visibility and understanding of branch activity
- Real-time, proactive opportunity identification and engagement
- Customer insights from digital channels in branch interactions
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Capabilities
- Unlock branch insights and trends on customer behavior
- Provide branch staff with contextual notifications to foster targeted, informed sales conversations
- Leverage integration with other applications to define compelling customer-centric workflows
- Improve branch space utilization and layouts through visitor behavior insights
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Business outcomes
- Improve branch revenue generation
- Accelerate branch innovation
- Improve customer engagement with physical branch/digital channel integration
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Stakeholders
- Head of retail banking/CDO/CMO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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Location services partner |
Mobile sales engagement
- Overview
- Business overview
- Technical overview
- __________
Provide employees with the tools in hand to engage customers in flexible, personal interactions.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Physical transformation of branches
- Branch staff efficiency and productivity
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Business needs
- Remove friction from customer/banker interaction
- Improve opportunity identification and engagement
- Improve customer engagement outside of the branch
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Capabilities
- Enable branch staff to engage customers using mobile/tablet devices anywhere in the branch
- Secure corporate-owned mobile devices inside and outside branch
- Provide multi-factor authentication to ensure only authorized users access applications and customer data
- Ensure optimal performance, security, and stability for Apple iOS mobile devices
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Business outcomes
- Improved customer experience and NPS
- Improved branch revenue generation
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Stakeholders
- Head of retail banking/CDO/CMO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO/CISO
- SVP of mobility
Technical overview
Cisco products
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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Location services partner |
Front/back office collaboration
- Overview
- Business overview
- Technical overview
- __________
Break down silos with enhanced collaboration across your organization.
Case studies
10x BankingBank Simpanan Nasional
Business overview
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Industry drivers
- Customer-centric branch transformation
- Streamlined sale of more complex financial services products
- Removing silos and improve organizational execution
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Business needs
- Increase business agility
- Simplify processes and remove friction
- Deliver full value of the financial services institution in customer interactions
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Capabilities
- Reduce sales execution cycle times through team collaboration
- Engage SMEs in real time to improve cross-sell/up-sell potential
- Enable collaboration in self-service devices (customer phones, ATM’s, etc) to improve customer experience
- Integrate team collaboration into branch staff and customer-facing applications
- Accelerate digital transformation using collaboration to break down organizational silos
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Business outcomes
- Capture more revenue from product cross-sell
- Capture revenue faster by shortening sales cycle times
- Increase NPS and customer loyalty through high-value interactions
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Stakeholders
- Head of retail banking/CDO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO
- SVP of collaboration technologies/contact center
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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CRM partner Omnichannel partner |
New business applications
- Overview
- Business overview
- Technical overview
- __________
Empower employees with seamless access to the latest business applications.
Business overview
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Industry drivers
- Customer-centric branch transformation
- New branch SaaS and cloud apps
- FinTech partnerships
- Optimize data center utilization
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Business needs
- Support an increasing number of branch applications, including SaaS and third-party solutions
- Optimize application workloads using cloud infrastructures
- Reduce data center facilities and square footage
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Capabilities
- Connect securely to public and private clouds directly from the branch
- Access critical cloud business apps like O365 and Salesforce directly from the branch
- Build new apps faster and migrate on-prem financial services ASP apps to the cloud
- Adopt new apps from FinTech/third-party partners more easily into the branch
- Improve branch uptime by enabling branch apps across multiple clouds
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Business outcomes
- Capture more revenue and FinTech business opportunities with new digital services
- Optimize data center and cloud utilization costs
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Stakeholders
- Head of retail banking/CDO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO/CISO
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Cloud policy and management |
Application Centric Infrastructure Intent-based networking |
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Solution partner(s)
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Financial cloud services |
Cybersecurity
- Overview
- Business overview
- Technical overview
- __________
Secure what matters most as you guide your firm into the digital future.
Case studies
ElavonFirst National Bank
Heritage Bank
Huntington Bank
Veterans United Home Loans
Business overview
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Industry drivers
- Customer-centric branch transformation
- Brand impact and loss from cyber breaches
- High cost of regulatory and internal audit compliance
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Business needs
- Ensure security concerns do not hinder business innovation
- Manage cyber risk and regulatory compliance
- Provide greater visibility, intelligence, and responsiveness to cyber threats
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Capabilities
- Protect branch users and devices to prevent security breaches
- Connect branches directly to public/hybrid cloud platforms with robust connectivity security
- Employ advanced analytics and threat detection to prevent hackers from infiltrating enterprise networks
- Reduce deployment errors through automation that assures accuracy of policy-based cyber protection
- Confidently deploy secure mobile devices for customer engagement both in and out of the branch
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Business outcomes
- Increase brand loyalty
- Accelerate investment in branch innovation
- Avoidance of loss and regulatory fines
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Stakeholders
- COO and chief risk officer
- SVP of branch channel/strategy
- CIO and CISO
- SVP of IT operational risk
Technical overview
Cisco products
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SD-WAN |
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Indentity management |
Identity Services Engine (ISE) |
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Endpoint protection |
Advanced Malware Protection (AMP) |
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Access control |
Identity Services Engine (ISE) TrustSec |
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Cloud security |
Umbrella |
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Solution partner(s)
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Cybersecurity monitoring partner |
Physical security
- Overview
- Business overview
- Technical overview
- __________
Safeguard your assets and your customers with intelligent physical security.
Business overview
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Industry drivers
- Protect brand value and physical assets
- Customer and staff safety
- Customer video analytics
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Business needs
- Improved detection of visual events including fraud detection, safe/safety box monitoring, ATM monitoring, etc.
- Correlate surveillance video to events, including transaction stamping, building entries, sensor events, etc.
- Provide comprehensive surveillance for dynamic business execution within the branch
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Capabilities
- Provide easy-to-deploy IP cameras
- Support cloud-based management
- Deploy both indoor and outdoor physical security
- Reduce ongoing costs
- Enable smart detection—queue growth, dwell, loitering
- Successfully prosecute, if desired
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Business outcomes
- Increase customer and staff safety
- Provide enhanced visibility of customer interaction/behavior throughout the branch
- Reduce risk and liabilities
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Stakeholders
- VP of loss prevention/security
- VP of branch strategy
- VP of branch operations
Technical overview
Cisco products
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Operational risk and compliance
- Overview
- Business overview
- Technical overview
- __________
Reduce overall risk and maintain regulatory compliance with a comprehensive security foundation.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Regulatory and audit compliance
- Cyber risk
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Business needs
- Demonstrate IT operational compliance to regulators
- Lower the cost and resource burden of compliance
- Shift investments from compliance to innovation and growth activities
- Provide greater control, visibility, and quantification of IT operational risk
- Comprehensive cybersecurity
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Capabilities
- Demonstrate compliance to regulators and audit via granular visibility of security policy with assurance
- Maintain ethical firewalls between financial services industry LOBs via segmentation and app dependency mapping
- Lower branch security risks through threat analytics and Talos risk intelligence
- Address branch compliance guidelines for mobile devices with multi-factor authentication
- Ensure secure access for third parties/vendors accessing branch (e.g., facilities, HVAC, etc.)
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Business outcomes
- Manage financial impact of risk and compliance
- Avoid regulatory fines
- Improve profitability
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Stakeholders
- Chief risk officer
- SVP of IT operational risk
- CIO/CISO
Technical overview
Cisco products
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SD-WAN |
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| Cloud policy and management |
Application Centric Infrastructure (ACI) Intent-based networking |
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Operational insights
- Overview
- Business overview
- Technical overview
- __________
Turn data into intelligent insights about how your branch infrastructure is operating—and how it can operate better.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Operational risk and cyber risk protection
- Future profitability of branch channel
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Business needs
- Deploy new branch concepts and branch innovation faster
- Ensure evolving business capabilities do not expose bank to greater cyber/operational risk
- Lower operational costs of branch network
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Capabilities
- Efficient configuration of new branch services with assurance
- Onboard new branch users, devices, and apps in minutes through global policy-based automation
- Maintain branch uptime through network telemetry and analytics that provide actionable insights
- Connect, manage, monitor, and generate reports on all assets for optimal business workflows
- Reduce time and resources required to provision/manage branch network
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Business outcomes
- Innovate with greater speed
- Enhance agility and compliance
- Improve profitability
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Stakeholders
- SVP of branch operations
- CIO/CTO/CISO
- CIO of infrastructure
- SVP of IT operational risk
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Monitoring |
Network visibility and segmentation |
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Secure intelligent facilities
- Overview
- Business overview
- Technical overview
- __________
Tap into insights from across your organization to streamline and protect operations.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Better utilization of branch real estate and space
- Smaller branch footprint with increased technical capabilities (“micro branch”)
- Ensure future profitability of branch channel
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Business needs
- Ensure “brand uptime” and consistent customer experience
- Control branch operational risks—safety, security, and resiliency
- Accomplish branch efficiency and CSR/sustainability goals
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Capabilities
- Decrease energy consumption of lighting and other utilities
- Improve visibility and control over energy consumption
- Provide cybersecurity/breach protection from operational (utility/facility) networks
- Improve branch/ATM security through intelligent video surveillance
- Adapt environmental controls to branch business conditions
- Resolve facilities-related issues faster through service-automation platforms
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Business outcomes
- Improve workplace satisfaction and employee retention
- Contribute to corporate social responsibility (CSR) goals
- Increase perceived brand value
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Stakeholders
- SVP of facilities management
- SVP of branch operations
- VP of physical security
- CIO/CTO
Technical overview
Cisco products
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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Intelligent lighting vendor |
Optimized branch connectivity
- Overview
- Business overview
- Technical overview
- __________
Provide reliable, secure connectivity between the branch, data center, and the cloud.
Business overview
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Industry drivers
- Customer-centric branch transformation
- Shift from transactional to advisory services in branch
- Ensure future profitability of branch channel
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Business needs
- Ensure “brand uptime” and ability to transact business
- Improve performance of increasing number of branch applications and bandwidth-reliant services
- Lower branch operational costs
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Capabilities
- Introduce new branch apps and services with greater agility
- Optimize bandwidth to best support applications and services
- Support greater use of rich media and video in branch (digital signage, virtual experts, video teller/ ATM, etc.)
- Secure connectivity from branch to public/private clouds
- Provide more engaging customer interactions
- Reduce revenue-loss events from branch outages
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Business outcomes
- Faster capture of new market opportunities
- Lower branch operational costs
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Stakeholders
- SVP of omnichannel/channel experience
- SVP of branch operations
- CIO/CTO
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
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Network monitoring partner |
Simplified branch compute
- Overview
- Business overview
- Technical overview
- __________
Lower operational costs and reduce complexity through cloud-managed branch compute.
Business overview
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Industry drivers
- Customer-centric branch transformation
- IoT, analytics, and branch intelligence
- Ensuring future profitability of branch channel
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Business needs
- Control tech costs as branches become more reliant on technology
- Support an increasing number of branch applications including SaaS and third-party solutions
- Ensure compute-intensive and rich media apps can run in the branch
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Capabilities
- Deliver the best application experience using VDI or in-branch compute
- Process branch IoT/sensor data faster for real-time decision support
- Automate compute deployment to hundreds or thousands of branches
- Save valuable tech closet space with space-optimized compute
- Keep branch staff focused on high-value customer activities by reducing tech support burden
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Business outcomes
- Improve customer engagement
- Consolidate branch expenses
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Stakeholders
- SVP of branch operations
- CIO/CTO
- CIO of HCI infrastructure
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Switching |
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Wireless |
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| Compute |
HyperFlex Enterprise Network Compute System (ENCS) Integrated Services Router (ISR) 4000 + Unified Computing Servers (UCS) E-Series Unified Computing Servers (UCS) C-Series |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Solution partner(s)
| Strategy consulting partner |
No theme selected
