Learning
Enabling end-user success through training and education.
Consultants
Consultants provides business and technology consulting capabilities well before the systems integration phase.
Digital solutions integrators
DSIs are niche consulting companies with specialized focus on workflows for industries/critical business processes. They specialize in making digital business transformation a reality. They help integrate digital capabilities across all business operations and are experts at driving those conversations with customers in new buying centers and line-of-business.
Global industry partners
GIPs lead Cisco’s market penetration into industry verticals through their RTM by integrating Cisco technologies into their operational technology solution platforms.
Independent hardware vendors
IHVs specialize in hardware-based solutions. The hardware might be combined with Cisco platforms to provide customers with integrated systems or appliance stack. Typically, this is a meet-in-the-channel model.
Independent software vendors
ISVs specialize in developing and selling software solutions. The software might be integrated with Cisco platforms to enable more capabilities for customers, or it could be that Cisco features are part of the ISV application modernization and re-architecting roadmap. Some ISVs are on the Cisco GPL, but most meet in the channel.
IT resellers
IT resellers partner with a resale contract agreement with Cisco to resell Cisco technology and services.
Service providers
SPs specialize in large-scale deployment of communications and technology solutions built on Cisco platforms.
Systems integrators
SIs create complex information systems that may include designing or building a customized architecture or application, integrating it with new or existing hardware, packaged and custom software, and communications.
Cisco portfolio for financial services: What can we help you solve today?
- Customer experience
- Banker productivity
- Operational risk management
- IT and branch operations
- Explore the use cases
- Explore the architectures
- __________
-
Customer experience
-
Banker productivity
-
Operational risk management
-
IT and branch operations
Omni-channel experience
Leverage insights from digital channels to inform and improve in-branch interactions.
Case studies
10X BankingHuntington Bank
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Consumer expectations for integrated branch experiences
- Enhancement of brand image and relevance of financial services
-
Business needs
- Rejuvenate image and role of the branch to ensure continued relevance and viability
- Provide real-time intelligence for banker/customer interactions
- Translate digital channel benefits into engaging physical experiences
-
Capabilities
- Personalize customer engagements through workflows that activate both digital and physical branch resources
- Enable relevant mobile interactions with in-branch customers
- Leverage understanding of customer digital channel activity to inform in-branch interactions
- Increase branch staff mobility and productivity through mobile devices connected to branch applications
- Enable seamless cross-channel consumer/commercial banking experiences
-
Business outcomes
- Increase brand loyalty
- Increase diversification and specialization of branches
- Improve profitability of branches
-
Stakeholders
- CMO and CDO (head of digital strategy)
- EVP of retail banking and LOBs
- SVP of branch channel/strategy
Technical overview
Collaboration-enabled Mobile Banking Demo
See how B2C collaborative experiences, such as digital appointment scheduling and e-signature solutions, are enabled inside a mobile banking app with Webex app.
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Intelligent guest wireless
Improve your customers’ experience and engage them in new ways from the moment they enter the branch.
Case studies
Bank of PalestineHuntington Bank
Penn Mutual
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Compelling in-branch customer experience
- Improved awareness of individual customer behavior
-
Business needs
- Value-added service (guest wireless) to enhance bank brand
- Digital engagement with in-branch customers
- Visibility and insights on in-branch customer activity
-
Capabilities
- Provide branded captive portal for customer onboarding and engagement
- Deliver value-added services such as notifications, welcome messages, virtual queueing, and targeted product promotions
- Engage customers over SMS, email, app push, etc.
- Trigger post-visit surveys to capture customer sentiment and satisfaction
- Enable targeted selling strategies through branch customer identity mapping
-
Business outcomes
- Improved customer experience and NPS
- Enhanced bank brand
-
Stakeholders
- Head of omnichannel strategy/digital strategy
- SVP of branch channel strategy
- SVP of branch operations
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet + Fast Lane |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Virtual expertise
Bring the full expertise of the bank to every branch with high-definition video consultations.
Case studies
Bank Simpanan NasionalBNL Gruppo BNP Paribas
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Branch cost reduction
- Delivery of full range of services in a smaller branch footprint
- Expand advisory sales and services capabilities on digital channels
-
Business needs
- Deliver financial advisory services on demand across digital and physical channels
- Reduce branch follow-up visits and lower staffing costs
- Meet regulatory requirements for service delivery in rural branch and less profitable branches
-
Capabilities
- Seamlessly connect customers from digital or physical channels to subject matter experts over video
- Support multiple branch environments (from private meeting rooms to interactive kiosks)
- Enable digital concierge to greet customers and triage needs
- Collaborate with multiple experts to share and annotate documents in real-time
- Provide assistance with complex interactions via integrations with workflow components
-
Business outcomes
- Improve revenue per customer interaction
- Improve real-time cross-sell/up-sell
- Improve branch staff productivity
-
Stakeholders
- SVP of branch channel/sales and strategy
- SVP of contact centers
- SVP of digital/SVP of digital channels
Technical overview
Collaboration-enabled Mobile Banking Demo
See how B2C collaborative experiences, such as digital appointment scheduling and e-signature solutions, are enabled inside a mobile banking app with Webex app.
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
In-branch customer insights
Give employees instant access to information and insights about individual customers entering the branch.
Case studies
Arcc SpacesSwiss Re Management Ltd
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Physical and digital channel integration
- Increased branch staff productivity
-
Business needs
- Improved visibility and understanding of branch activity
- Real-time, proactive opportunity identification and engagement
- Customer insights from digital channels in branch interactions
-
Capabilities
- Unlock branch insights and trends on customer behavior
- Provide branch staff with contextual notifications to foster targeted, informed sales conversations
- Leverage integration with other applications to define compelling customer-centric workflows
- Improve branch space utilization and layouts through visitor behavior insights
-
Business outcomes
- Improve branch revenue generation
- Accelerate branch innovation
- Improve customer engagement with physical branch/digital channel integration
-
Stakeholders
- Head of retail banking/CDO/CMO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Sales and service collaboration
Break down silos with enhanced collaboration for your customer-facing teams.
Case studies
10x BankingBank Simpanan Nasional
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Streamlined sale of more complex financial services products
- Removing silos and improve organizational execution
-
Business needs
- Increase business agility
- Simplify processes and remove friction
- Deliver full value of the financial services institution in customer interactions
-
Capabilities
- Reduce sales execution cycle times through team collaboration
- Engage SMEs in real time to improve cross-sell/up-sell potential
- Enable collaboration in self-service devices (customer phones, ATMs, etc.) to improve customer experience
- Integrate team collaboration into branch staff and customer-facing applications
- Accelerate digital transformation using collaboration to break down organizational silos
-
Business outcomes
- Capture more revenue from product cross-sell
- Capture revenue faster by shortening sales cycle times
- Increase NPS and customer loyalty through high-value interactions
-
Stakeholders
- Head of retail banking/CDO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO
- SVP of collaboration technologies/contact center
Technical overview
Collaboration-enabled Mobile Banking Demo
See how B2C collaborative experiences, such as digital appointment scheduling and e-signature solutions, are enabled inside a mobile banking app with Webex app.
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
SaaS and cloud applications
Empower employees with seamless access to the latest business applications.
Case studies
BBVATokio Marine and Nichido Fire Insurance Co., Ltd.
Business overview
-
Industry drivers
- Customer-centric branch transformation
- New branch SaaS and cloud apps
- FinTech partnerships
- Optimize data center utilization
-
Business needs
- Support an increasing number of branch applications, including SaaS and third-party solutions
- Optimize application workloads using cloud infrastructures
- Reduce data center facilities and square footage
-
Capabilities
- Connect securely to public and private clouds directly from the branch
- Access critical cloud business apps like O365 and Salesforce directly from the branch
- Build new apps faster and migrate on-prem financial services ASP apps to the cloud
- Adopt new apps from FinTech/third-party partners more easily into the branch
- Improve branch uptime by enabling branch apps across multiple clouds
-
Business outcomes
- Capture more revenue and FinTech business opportunities with new digital services
- Optimize data center and cloud utilization costs
-
Stakeholders
- Head of retail banking/CDO
- Head of customer experience/banking channels
- SVP of branch strategy/branch operations
- SVP of branch applications
- CIO/CISO
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Cloud policy and management |
Application Centric Infrastructure (ACI) Intent-based networking |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Secure remote worker
Enable financial services employees to connect securely to corporate and cloud resources and to collaborate with colleagues and customers from home or remote work locations.
Case study
Citizens BankBusiness overview
-
Industry drivers
- Improve business resiliency
- Digitize customer experience and lower operational costs
- Improve organizational efficiency and execution
-
Business needs
- Ensure business continuity
- Increase business agility
- Attract talent and expertise
- Deliver the full value of the financial services institution in customer interactions
-
Capabilities
- Verify identity and establish trust
- Enable work from any connection on any device
- Secure access to company applications and data
- Protect data from threats
- Simplify security with a single, integrated platform
-
Business outcomes
- Digitization of a greater percentage of financial services offers
- Increase customer satisfaction through more flexible interactions
- Lower real estate and branch costs
-
Stakeholders
- EVP of retail and commercial banking
- Chief digital officer
- CIO/CISO
- Head of IT operations
- Head of telecommunications
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing/switching |
Integrated Services Router (ISR) |
Meraki MX Cloud Managed Security Portfolio |
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Wireless |
|
Meraki MR Access Points Portfolio |
|
Application performance |
AppDynamics |
|
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Integration services |
DevNet + Fast Lane |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Cybersecurity
Secure what matters most as you guide your firm into the digital future.
Case studies
ElavonFirst National Bank
Huntington Bank
Veterans United Home Loans
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Brand impact and loss from cyber breaches
- High cost of regulatory and internal audit compliance
-
Business needs
- Ensure security concerns do not hinder business innovation
- Manage cyber risk and regulatory compliance
- Provide greater visibility, intelligence, and responsiveness to cyber threats
-
Capabilities
- Protect branch users and devices to prevent security breaches
- Connect branches directly to public/hybrid cloud platforms with robust connectivity security
- Employ advanced analytics and threat detection to prevent hackers from infiltrating enterprise networks
- Reduce deployment errors through automation that assures accuracy of policy-based cyber protection
- Confidently deploy secure mobile devices for customer engagement both in and out of the branch
-
Business outcomes
- Increase brand loyalty
- Accelerate investment in branch innovation
- Avoidance of loss and regulatory fines
-
Stakeholders
- COO and chief risk officer
- SVP of branch channel/strategy
- CIO and CISO
- SVP of IT operational risk
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Wireless |
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SD-WAN |
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Identity management |
Identity Services Engine (ISE) |
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Endpoint protection |
Secure Endpoint |
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Access control |
Identity Services Engine (ISE) |
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Cloud security |
Umbrella |
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Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Surveillance and safety
Safeguard your assets and your customers with intelligent physical security.
Business overview
-
Industry drivers
- Protect brand value and physical assets
- Customer and staff safety
- Customer video analytics
-
Business needs
- Improved detection of visual events including fraud detection, safe/safety box monitoring, ATM monitoring, etc.
- Correlate surveillance video to events, including transaction stamping, building entries, sensor events, etc.
- Provide comprehensive surveillance for dynamic business execution within the branch
-
Capabilities
- Provide easy-to-deploy IP cameras
- Support cloud-based management
- Deploy both indoor and outdoor physical security
- Reduce ongoing costs
- Enable smart detection--queue growth, dwell, loitering
- Successfully prosecute, if desired
-
Business outcomes
- Increase customer and staff safety
- Provide enhanced visibility of customer interaction/behavior throughout the branch
- Reduce risk and liabilities
-
Stakeholders
- VP of loss prevention/security
- VP of branch strategy
- VP of branch operations
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Switching |
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Wireless |
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Cameras |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Application security
Modern applications are dynamic, requiring an "application-first" security approach to protect the business.
Case studies
First National Bank (FNB)TMX Group
Vietnam International Bank (VIB)
Business overview
-
Industry drivers
- Customer-centric branch transformation
- New branch SaaS and cloud applications
- FinTech partnerships
-
Business needs
- Accelerate feature delivery for a growing number of branch applications
- Optimize agile development pipelines and cloud application workloads
- Ensure that accelerated application deployment doesn’t increase operational risk
- Ensure applications perform optimally
-
Capabilities
- Enable trusted access through automated, application-level segmentation and behavioral analysis
- Gain insight into applications on the network with high-precision alerts using machine learning, behavioral modeling, and telemetry
- Block untrusted endpoints and give users secure application access without using VPNs
- Monitor application performance with key behavior insights and metrics
-
Business outcomes
- Lower operational risk from better operational visibility and security in the application development process
- Accelerated adoption of cloud and agile development environments
- New application features = increased opportunity capture
- Improved customer experience through improved application performance and timely, value-added application updates
-
Stakeholders
- Chief digital officer
- CISO/CSO
- Head of cloud strategy
- Head of application development
- Head of IT operations
- Agile development/DevOps lead
Technical overview
Cisco products
| Component | Cisco | Meraki |
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Application security |
Duo multi-factor authentication Secure Cloud Analytics Secure Workload |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Smart branch facilities
Tap into insights from across your organization to streamline and protect operations.
Case studies
KB SecuritiesSwiss Re Management Ltd
Business overview
-
Industry drivers
- Customer-centric branch transformation
- Better utilization of branch real estate and space
- Smaller branch footprint with increased technical capabilities (“micro branch”)
- Ensure future profitability of branch channel
-
Business needs
- Ensure “brand uptime” and consistent customer experience
- Control branch operational risks--safety, security, and resiliency
- Accomplish branch efficiency and CSR/sustainability goals
-
Capabilities
- Decrease energy consumption of lighting and other utilities
- Improve visibility and control over energy consumption
- Provide cybersecurity/breach protection from operational (utility/facility) networks
- Improve branch/ATM security through intelligent video surveillance
- Adapt environmental controls to branch business conditions
- Resolve facilities-related issues faster through service-automation platforms
-
Business outcomes
- Improve workplace satisfaction and employee retention
- Contribute to corporate social responsibility (CSR) goals
- Increase perceived brand value
-
Stakeholders
- SVP of facilities management
- SVP of branch operations
- VP of physical security
- CIO/CTO
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
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Application performance |
AppDynamics |
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Integration services |
DevNet |
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Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Simplified branch compute
Lower operational costs and reduce complexity through cloud-managed branch compute.
Business overview
-
Industry drivers
- Customer-centric branch transformation
- IoT, analytics, and branch intelligence
- Ensuring future profitability of branch channel
-
Business needs
- Control tech costs as branches become more reliant on technology
- Support an increasing number of branch applications including SaaS and third-party solutions
- Ensure compute-intensive and rich media apps can run in the branch
-
Capabilities
- Deliver the best application experience using VDI or in-branch compute
- Process branch IoT/sensor data faster for real-time decision support
- Automate compute deployment to hundreds or thousands of branches
- Save valuable tech closet space with space-optimized compute
- Keep branch staff focused on high-value customer activities by reducing tech support burden
-
Business outcomes
- Improve customer engagement
- Consolidate branch expenses
-
Stakeholders
- SVP of branch operations
- CIO/CTO
- CIO of HCI infrastructure
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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| Compute |
HyperFlex Enterprise Network Compute System (ENCS) Integrated Services Router (ISR) 4000 + Unified Computing Servers (UCS) E-Series Unified Computing Servers (UCS) C-Series |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
|
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Application performance |
AppDynamics |
|
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Integration services |
DevNet |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Secure connectivity and infrastructure
Provide reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating and can operate better.
Case study
BBVABusiness overview
-
Industry drivers
- Customer-centric branch transformation
- Shift from transactional to advisory services in branch
- Ensure future profitability of branch channel
- Operational risk and cyber risk protection
-
Business needs
- Business continuity across branch footprint
- Deploy new branch concepts and innovations faster
- Ensure performance of bandwidth-reliant branch services
- Lower cost of operating branch network
- Ensure that expanding business capabilities do not increase operational risk
-
Capabilities
- Efficient configuration of new branch services with assurance
- Secure connectivity from branch to public/private clouds
- Onboard branch users, devices, and applications in minutes through global, policy-based automation
- Maintain branch uptime through network telemetry and analytics with actionable insights
- Reduce time and resources required to provision/manage branch network
-
Business outcomes
- Faster capture of new market opportunities
- Lower costs = improved profitability
- Innovate with greater speed
- Enhance agility and compliance
-
Stakeholders
- CIO/CTO/CISO
- Head of infrastructure/telecommunications
- Head of IT operations
- Head of branch strategy/operations
- Head of IT operational risk
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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Wireless WAN |
Meraki MG21 |
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SD-WAN |
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Location-based services |
Cisco DNA Spaces |
|
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Application performance |
AppDynamics |
|
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Integration services |
DevNet + Fast Lane |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
Application performance management
Give mobile financial professionals, remote workers, and customers the application experience they expect.
Case studies
ABN AMRO Bank N.V.BECU
Heartland Payment Systems
Business overview
-
Industry drivers
- Personalized, mobile-first omnichannel experiences
- Expanding range and sale of financial services on mobile and online channels
- Business continuity for increasingly distributed workforce
-
Business needs
- Ensuring applications are stable and available to customers, branch staff, and remote workers
- Efficiently delivering relevant information to branch staff and mobile financial professionals in real time
- Delivering information, products, and services wherever and however customers want to receive them
-
Capabilities
- Actively monitor, analyze, and optimize complex application environments
- Visualize revenue paths and correlate customer and application experiences to find and fix application issues
- Optimize key business transactions with a complete view of the customer journey
- Enterprise-grade visibility and insights to monitor cloud-native technologies in real time
- Complete visibility across infrastructure and containers on-premises and in the cloud
-
Business outcomes
- Improved customer experience and satisfaction
- Lower customer abandonment rates = increased sales conversions
- Faster IT and DevOps remediation of application performance issues
- Increased brand affinity and loyalty
-
Stakeholders
- Chief digital officer
- Chief marketing officer
- Digital product owners
- Head of application development
- Head of AIOps
- Agile development/DevOps lead
Technical overview
Cisco products
| Component | Cisco | Meraki |
|---|---|---|
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Routing |
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Switching |
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Wireless |
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SD-WAN |
|
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Location-based services |
Cisco DNA Spaces |
|
|
Application performance |
AppDynamics |
|
|
Integration services |
DevNet + Fast Lane |
|
Free trials and special offers
Partnerships overview
Find and engage partners
Cisco partners can complement and enhance this use case by providing capabilities such as consulting, designing, implementing, and operating solutions.
Partner success stories
No filter appliedFinancial services architecture
- Contact Cisco
-
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