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Mercy

Locator icon Chesterfield, Missouri, U.S.
Employees icon 40,000 employees

Mercy is one of the largest Catholic healthcare systems in the United States, serving millions of people throughout Arkansas, Kansas, Missouri, and Oklahoma. Mercy includes 45 hospitals and more than 700 physician practices and outpatient facilities with a commitment to develop healthier communities.

Challenge
  • Provide continuous care through centralized medical history tracking
Solution
  • Connecting hundreds of locations to electronic medical records for uninterrupted healthcare with Cisco UCS
  • FlexPod-integrated architecture delivering simplified management and high scalability to support innovative healthcare services for patients and clinicians
  • Reaching more patients with virtual healthcare and monitoring systems using Cisco Unified Communications
Results
  • Concentrated IT resources because of consolidated EHR record storage, enabling a 50% increase in virtual server count without expanding staff
  • Simplified IT management by increasing automation
  • Ability to offer Epic as a cloud-based service to other healthcare organizations because of reliable infrastructure, creating a net-new revenue stream

It’s not good enough to have data that is one day old, two days old, or a month old. It has to be real time. And to be able to do that, you have to have the infrastructure that can provide the performance to deliver on that goal.”

Gill Hoffman
CIO
Mercy

“When we made the big bet on Epic, we decided to make the big bet on infrastructure. Cisco was a key turning point for our success.”

Scott Richert
VP of Enterprise Infrastructure Services
Mercy

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