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Introduction

Think about the last time you, a loved one, or a friend needed medical care.

It can be an overwhelming, confusing, and often daunting experience. There isn’t a lot of transparency around what is happening, where you need to go, what you need to do—all of which compounds the stress of dealing with a routine visit or an ailment.

In a world where patients are center stage as consumers, differentiation through improved experiences has become a key business priority for healthcare providers.

IoT and connected healthcare solutions can improve experiences by optimizing access to information, education, convenience, well-being, and entertainment.

Read on to learn what is at stake and how Cisco is helping four providers deliver better experiences today.

Patient demand for digital experiences

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70% of patients say scheduling ease is an important factor in their care experience.1

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30% of first-time visitors get lost and confused in hospitals.2  This comes with a high cost of $150B in the U.S. due to missing appointments.3

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60% of patients said free Internet in the waiting room would completely or somewhat minimize frustration.4

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69% of patients feel that video can stimulate an in-office experience, resulting in accurate diagnosis.5

  1. “The value of patient experience,” Deloitte, 2016.
  2. “Deloitte Digital Report,” Deloitte, 2013.
  3. “The cost of missed appointments,” Health Management Technology, 2017.
  4. “The Cure for Wait-Time Woes,” Software Advice, 2013.
  5. “Telehealth Index,” American Well, 2017.
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