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Making Healthcare Work Better
Why is transforming the network crucial for the CIO (and your team)? Learn More
1

Why is transforming the network crucial for the CIO (and your team)?

Brain

The shifting role of the CIO

In the past, the healthcare CIO worked exclusively on computer-related issues in relative isolation from the rest of the business. But today, with technology touching every piece of healthcare, the CIO has a seat at the boardroom table. There, discussions about competition, growth, and long-term strategies come with tough questions.

How fast can we develop a new app to help drive patient engagement?

Can we implement advanced telehealth services such as telestroke and e-ICU?

Our clinicians want to use mobile devices – can we trust that they’re secure?

How can we prevent cyber attacks from affecting our operations (and our reputation)?

Are we getting the maximum value from our electronic health records?

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The engine for innovation

The network fuels cutting-edge tools and services in your healthcare facility. It can help your executive team cut waste, improve productivity, transform the workforce experience, and grow your patient base. This strengthens your seat at the table when business strategies are being decided.

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Continuous threat protection

By monitoring even encrypted network traffic and applying analytics, a next-generation network can proactively identify attacks and other network threats that are so common – and so damaging – in healthcare. It can enforce policies and, in many cases, automatically adjust to quickly mitigate any attacks.

The new network lets you give your leaders the
confidence to think big and act quickly.
How can an advanced network improve healthcare operations and help the COO? Learn More
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How can an advanced network improve healthcare operations and help the COO?

Aim: Operational efficiency

Hospital operating expenses are rising faster than revenues. That makes the COO’s mission very clear: to improve productivity and streamline workflows. One way make a difference? Technology solutions such as location and asset tracking, video collaboration, and mobile device implementation.

Where human meets machine

Healthcare is being revolutionized by the Internet of Things (IoT) and a rising number of connected devices. The network provides a common platform to safely deploy and integrate IT into both clinical and business environments.

15 Mins

Cutting 15 minutes per nursing shift by reducing the time spent locating equipment could generate $92 billion in value through 2024.1

162 Billion

The rise in total yearly expenses for US hospitals from 2012 ($829B) to 2016 ($991B).2

82%

of healthcare organizations surveyed have a medical device network converged with a main hospital network.3

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Cybersecurity: Regulatory compliance and reputation management

Nowhere are the security stakes higher than in healthcare. Beyond regulatory concerns such as HIPAA compliance, breaches of data can affect the bottom line and negatively influence the facility's standing in the community.

of healthcare organizations said that targeted attacks are a high risk to their organizations.4

Healthcare had the highest cost per data breach ($380 per record) among surveyed industries in 2017.5

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An explosion of technology beyond treatment spaces

Next-generation technology in healthcare isn't exclusive to patient care. As digital becomes a bigger aspect of the enterprise, technology spending can quickly escalate and spread within different line-of-business (LoB) silos.

2x

Through 2020, line-of-business spending on IT purchases is expected to grow by a compound annual growth rate of 5.9%, more than double the rate of technology spending by IT buyers.6

Network

Network capabilities
COOs need

  • End-to-end quality of experience
  • Network scalability
  • Network visibility and analytics
  • Automated threat response
  • Network-enabled identity, access, compliance, and policy
How can an advanced network help your CXO and improve patient experiences? Learn More
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How can an advanced network help your CXO and improve patient experiences?

Meeting rising patient expectations

Patients want healthcare to be as convenient and efficient as other modern consumer transactions. Apps, Wi-Fi, mobile usage, and automation are all network-driven tools that can help deliver value and influence population health.

Gaining a patient for life, not just an episode

Data is king. CxOs need to capture contextual patient insights to inform initiatives across the continuum of care to help delight and retain patients. Analytics systems will need to work in real time and be more agile and all-encompassing.

of patients say they would choose a primary care doctor who offers a patient mobile app over one that does not.7

Deloitte found that hospitals with “excellent” patient ratings had a net margin of 4.7%, as compared to just 1.8% for hospitals with “low” ratings.8

42% of consumers say that content found on social media will likely affect their choice of hospital or treatment center.9
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Creating meaningful, personalized patient experiences

What if your patients could have full transparency during the treatment process, with a mobile experience that keeps them up to date? What if you could remotely monitor chronic conditions without requiring a face-to-face visit? Meeting your patient engagement goals takes a network that can support these kinds of initiatives and more.

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Protecting patient data

As the amount of data flowing through technology, such as electronic health records (EHR), continues to increase, it becomes even more important to ensure the protection of that data – so you can maintain a competitive advantage, stay in compliance with regulations, and gain the patient’s trust.

of patients in a survey admitted to being nervous about the privacy of their digital health information.10

Network

Network capabilities
CXOs need

  • Real-time intelligence
  • Holistic approach to analytics
  • Improved service levels
  • Enhanced mobile experiences
  • Software-defined segmentation
  • Secure mobile access and segmentation
How can an advanced network help your CNO, CMO, and clinical team? Learn More
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How can an advanced network help your CNO, CMO, and clinical team?

Save time and get to the heart of the matter

The EHR often serves as the single source of truth for doctors, nurses, and other healthcare workers. The network can support high availability and performance of this critical tool, helping increase clinical efficiency.

Deliver the right data to the right caregiver

An advanced network can automate and enforce policies that ensure that the appropriate patient data is accessed only by the person who needs to have it. This helps cut “data overload” as well as strengthen privacy and security.

4 Out 5

physicians use smartphones at work.11

50 Percent

Physicians spend half of their workday on computer-related tasks.12

42 Percent%

of organizations using two-way video use it for physician-to-physician communication.13

The shift to value-based care has forced today's chief medical officer to come up with new ways to care for patients beyond the walls of the hospital.
Mobility

The rapid surge of mobility in healthcare

The integration of mobile devices into the patient care workflow is fundamental to many quality improvement initiatives. This can result in a massive increase in the number of connected devices and open up new security risks.

30 Billion

IDC forecasts as many as 30 billion IoT devices by 2020.14

Silos

Breaking down silos

Chief medical and nursing officers are usually the unifying force between the clinical and business sides of the organization. Network-driven technology can help improve collaboration and break down silos.

Only 2% of healthcare organizations in a study said their digital transformation was mature across the entire enterprise.15
Network

Network capabilities
clinical leaders need

  • Network automation and adaptability
  • Real-time insights
  • Built-in analytics and AI capabilities
  • Cross-environment support
  • Excellent mobile user experience
  • Identity-based software-defined segmentation
How can an advanced network help your HR leader? Learn More
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How can an advanced network help your HR leader?

Engaging the healthcare workforce

Healthcare organizations with engaged employees have significantly higher productivity and patient ratings, less turnover and absenteeism, and fewer safety incidents.

4 Percent

Healthcare leader engagement dropped by 4 percentage points from 2012 to 2014.16

Dollar

One disengaged employee costs an organization approximately $3400 to $10,000 per year.17

Doctor

More than half of doctor's appointments do not require a face-to-face interaction. Virtual care technologies could help address the physician shortfall.

Dealing with a shortage of clinicians

The Association of American Medical Colleges predicts a shortfall of between 40,800 and 104,900 doctors from 2015 to 2030.18 That means it's even more important to retain your current physicians while working to attract new ones.

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Optimizing workforce resources

Staffing is notoriously difficult in healthcare due to fluctuating patient volumes. Advanced predictive analytics could help facilities maximize their staffing levels and utilization.

The average patient spends two hours in the emergency department and more than half an hour in the waiting area.19
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Delivering the environment healthcare workers want

The competition for talent continues to increase. An appealing workplace with modern tools and technologies helps keep current and potential employees productive, secure, and engaged.

Clinicians spend 25 hours per week on mobile devices.20

The workplace is among the top two reasons given for leaving in exit interviews.21

Network

Network capabilities
HR needs

  • Easy and secure onboarding
  • Real-time interaction and collaboration
  • Support for flexible workspace configurations
  • Excellent mobile user experience
  • Simplicity, agility, and security
  • Mobile protection
  1. Digital Healthcare Providers: Forget Sexy, Focus on Boring, Connected Futures, 2016
  2. American Hospital Association, Fast Facts on US Hospitals, 2018
  3. Cisco 2018 Annual Cybersecurity Report
  4. Cisco 2017 Midyear Cybersecurity Report
  5. Healthcare Data Breach Costs Highest for 7th Straight Year, HealthIT Security, 2017
  6. Technology Purchases from Line of Business Budgets Forecast to Grow Faster Than Purchases Funded by the IT Organization, According to IDC, IDC, March 2017
  7. Survey: Patients Want More Digital Health Tools from Primary Care Physicians, Healthcare Informatics, 2016
  8. The Value of Patient Experience, Deloitte, 2016
  9. Social Media ‘Likes’ Healthcare: From Marketing to Social Business, PWC 2012
  10. Patient Data Breach Fear Hinders Health Data Sharing, HealthIT Security, 2017
  11. In-Depth: Mobile Adoption Among US Physicians, Mobihealthnews, 2014.
  12. Beast of Burden: Study Finds EHR Tasks Take Too Much Time, Healthcare Dive, 2016
  13. HIMSS Analytics Telemedicine Study, 2016
  14. Worldwide Internet of Things Forecast Update, 2016–2020 IDC, December 2016
  15. Digital Transformation Making Steady Inroads in Healthcare, Digitalist Magazine, 2018
  16. The Data-Driven Prescription for Leader Engagement, The Advisory Board Company, 2016
  17. Calculating the Cost of Employee Disengagement, PeopleMetrics, June 2011
  18. Physician Shortage and Projections, Association of American Medical Colleges, 2017
  19. 3 Solutions for Emergency Department Delays, Forbes, 2018
  20. Mobile Devices and Apps for Health Care Professionals: Uses and Benefits, Ventola, 2014
  21. Building the Business Case for Digital Workplace, Cisco Live Berlin presentation, February 2017