Why is transforming the network crucial for the CIO (and your team)?
The shifting role of the CIO
In the past, the healthcare CIO worked exclusively on computer-related issues in relative isolation from the rest of the business. But today, with technology touching every piece of healthcare, the CIO has a seat at the boardroom table. There, discussions about competition, growth, and long-term strategies come with tough questions.
How fast can we develop a new app to help drive patient engagement?
Can we implement advanced telehealth services such as telestroke and e-ICU?
Our clinicians want to use mobile devices – can we trust that they’re secure?
How can we prevent cyber attacks from affecting our operations (and our reputation)?
Are we getting the maximum value from our electronic health records?
The engine for innovation
The network fuels cutting-edge tools and services in your healthcare facility. It can help your executive team cut waste, improve productivity, transform the workforce experience, and grow your patient base. This strengthens your seat at the table when business strategies are being decided.
Continuous threat protection
By monitoring even encrypted network traffic and applying analytics, a next-generation network can proactively identify attacks and other network threats that are so common – and so damaging – in healthcare. It can enforce policies and, in many cases, automatically adjust to quickly mitigate any attacks.
confidence to think big and act quickly.
How can an advanced network improve healthcare operations and help the COO?
Aim: Operational efficiency
Hospital operating expenses are rising faster than revenues. That makes the COO’s mission very clear: to improve productivity and streamline workflows. One way make a difference? Technology solutions such as location and asset tracking, video collaboration, and mobile device implementation.
Where human meets machine
Healthcare is being revolutionized by the Internet of Things (IoT) and a rising number of connected devices. The network provides a common platform to safely deploy and integrate IT into both clinical and business environments.
Cutting 15 minutes per nursing shift by reducing the time spent locating equipment could generate $92 billion in value through 2024.1
The rise in total yearly expenses for US hospitals from 2012 ($829B) to 2016 ($991B).2
of healthcare organizations surveyed have a medical device network converged with a main hospital network.3
Cybersecurity: Regulatory compliance and reputation management
Nowhere are the security stakes higher than in healthcare. Beyond regulatory concerns such as HIPAA compliance, breaches of data can affect the bottom line and negatively influence the facility's standing in the community.
of healthcare organizations said that targeted attacks are a high risk to their organizations.4
Healthcare had the highest cost per data breach ($380 per record) among surveyed industries in 2017.5
An explosion of technology beyond treatment spaces
Next-generation technology in healthcare isn't exclusive to patient care. As digital becomes a bigger aspect of the enterprise, technology spending can quickly escalate and spread within different line-of-business (LoB) silos.
Through 2020, line-of-business spending on IT purchases is expected to grow by a compound annual growth rate of 5.9%, more than double the rate of technology spending by IT buyers.6
- End-to-end quality of experience
- Network scalability
- Network visibility and analytics
- Automated threat response
- Network-enabled identity, access, compliance, and policy
How can an advanced network help your CXO and improve patient experiences?
Meeting rising patient expectations
Patients want healthcare to be as convenient and efficient as other modern consumer transactions. Apps, Wi-Fi, mobile usage, and automation are all network-driven tools that can help deliver value and influence population health.
Gaining a patient for life, not just an episode
Data is king. CxOs need to capture contextual patient insights to inform initiatives across the continuum of care to help delight and retain patients. Analytics systems will need to work in real time and be more agile and all-encompassing.
of patients say they would choose a primary care doctor who offers a patient mobile app over one that does not.7
Deloitte found that hospitals with “excellent” patient ratings had a net margin of 4.7%, as compared to just 1.8% for hospitals with “low” ratings.8
Creating meaningful, personalized patient experiences
What if your patients could have full transparency during the treatment process, with a mobile experience that keeps them up to date? What if you could remotely monitor chronic conditions without requiring a face-to-face visit? Meeting your patient engagement goals takes a network that can support these kinds of initiatives and more.
Protecting patient data
As the amount of data flowing through technology, such as electronic health records (EHR), continues to increase, it becomes even more important to ensure the protection of that data – so you can maintain a competitive advantage, stay in compliance with regulations, and gain the patient’s trust.
of patients in a survey admitted to being nervous about the privacy of their digital health information.10
- Real-time intelligence
- Holistic approach to analytics
- Improved service levels
- Enhanced mobile experiences
- Software-defined segmentation
- Secure mobile access and segmentation
How can an advanced network help your CNO, CMO, and clinical team?
Save time and get to the heart of the matter
The EHR often serves as the single source of truth for doctors, nurses, and other healthcare workers. The network can support high availability and performance of this critical tool, helping increase clinical efficiency.
Deliver the right data to the right caregiver
An advanced network can automate and enforce policies that ensure that the appropriate patient data is accessed only by the person who needs to have it. This helps cut “data overload” as well as strengthen privacy and security.
physicians use smartphones at work.11
Physicians spend half of their workday on computer-related tasks.12
of organizations using two-way video use it for physician-to-physician communication.13
The rapid surge of mobility in healthcare
The integration of mobile devices into the patient care workflow is fundamental to many quality improvement initiatives. This can result in a massive increase in the number of connected devices and open up new security risks.
IDC forecasts as many as 30 billion IoT devices by 2020.14
Breaking down silos
Chief medical and nursing officers are usually the unifying force between the clinical and business sides of the organization. Network-driven technology can help improve collaboration and break down silos.
clinical leaders need
- Network automation and adaptability
- Real-time insights
- Built-in analytics and AI capabilities
- Cross-environment support
- Excellent mobile user experience
- Identity-based software-defined segmentation
How can an advanced network help your HR leader?
Engaging the healthcare workforce
Healthcare organizations with engaged employees have significantly higher productivity and patient ratings, less turnover and absenteeism, and fewer safety incidents.
Healthcare leader engagement dropped by 4 percentage points from 2012 to 2014.16
One disengaged employee costs an organization approximately $3400 to $10,000 per year.17
More than half of doctor's appointments do not require a face-to-face interaction. Virtual care technologies could help address the physician shortfall.
Dealing with a shortage of clinicians
The Association of American Medical Colleges predicts a shortfall of between 40,800 and 104,900 doctors from 2015 to 2030.18 That means it's even more important to retain your current physicians while working to attract new ones.
Optimizing workforce resources
Staffing is notoriously difficult in healthcare due to fluctuating patient volumes. Advanced predictive analytics could help facilities maximize their staffing levels and utilization.
Delivering the environment healthcare workers want
The competition for talent continues to increase. An appealing workplace with modern tools and technologies helps keep current and potential employees productive, secure, and engaged.
Clinicians spend 25 hours per week on mobile devices.20
The workplace is among the top two reasons given for leaving in exit interviews.21
- Easy and secure onboarding
- Real-time interaction and collaboration
- Support for flexible workspace configurations
- Excellent mobile user experience
- Simplicity, agility, and security
- Mobile protection
- Digital Healthcare Providers: Forget Sexy, Focus on Boring, Connected Futures, 2016
- American Hospital Association, Fast Facts on US Hospitals, 2018
- Cisco 2018 Annual Cybersecurity Report
- Cisco 2017 Midyear Cybersecurity Report
- Healthcare Data Breach Costs Highest for 7th Straight Year, HealthIT Security, 2017
- Technology Purchases from Line of Business Budgets Forecast to Grow Faster Than Purchases Funded by the IT Organization, According to IDC, IDC, March 2017
- Survey: Patients Want More Digital Health Tools from Primary Care Physicians, Healthcare Informatics, 2016
- The Value of Patient Experience, Deloitte, 2016
- Social Media ‘Likes’ Healthcare: From Marketing to Social Business, PWC 2012
- Patient Data Breach Fear Hinders Health Data Sharing, HealthIT Security, 2017
- In-Depth: Mobile Adoption Among US Physicians, Mobihealthnews, 2014.
- Beast of Burden: Study Finds EHR Tasks Take Too Much Time, Healthcare Dive, 2016
- HIMSS Analytics Telemedicine Study, 2016
- Worldwide Internet of Things Forecast Update, 2016–2020 IDC, December 2016
- Digital Transformation Making Steady Inroads in Healthcare, Digitalist Magazine, 2018
- The Data-Driven Prescription for Leader Engagement, The Advisory Board Company, 2016
- Calculating the Cost of Employee Disengagement, PeopleMetrics, June 2011
- Physician Shortage and Projections, Association of American Medical Colleges, 2017
- 3 Solutions for Emergency Department Delays, Forbes, 2018
- Mobile Devices and Apps for Health Care Professionals: Uses and Benefits, Ventola, 2014
- Building the Business Case for Digital Workplace, Cisco Live Berlin presentation, February 2017