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CX offers for Webex Contact Center

Quickly enable contact center employees to work from home.

What are CX offers for Webex Contact Center?

Cisco Customer Experience (CX) offers for Webex Contact Center provide self-help resources plus leading collaboration expertise to help you design, implement, and test a scalable cloud-based solution. Delivered by the Cisco CX team and available in three levels, the Quick Start Services will help your agents and supervisors take full advantage of contact center features, work remotely and deliver a rewarding customer experience.

Benefits

Get up-and-running

Deploy with confidence and speed using help from Cisco experts to implement your unique business requirements, assist with testing, and support your first day in production

Enhance the customer and user experience

Take advantage of a smart strategy for routing calls and queuing so you can provide a better experience for your agents and customers

Improve call-center operations

Leverage our help to correctly configure reporting codes so that you can optimize your operations and scale up or down efficiently

Service highlights

Expert and self-help resources

Cisco provides technical documentation for expanding Webex Contact Center technology and Ask the Expert webinars led by seasoned professionals.

Quick Start Services

CX Quick Start implementation services are available to help your IT department rapidly design and customize a new cloud-based solution to meet specific business needs.

Training options

Free up your staff by taking advantage of an additional Cisco-led training option to make sure agents, supervisors, and IT thoroughly understand how to use the new solution.