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Cisco Connect

Next-Generation Customer Care and the Connected Digital Experience

The way people work has changed. Join us as we envision what the future of work looks like

    Time Topic Speaker Description
    1.00PM - 1.30PM The Future of Workspace Technology Paul Pettersson
    Head of Telepresence & Video Sales – APAC
    Cisco Systems
    Organisations are continually trying to define not just the office of the future but also transform their workforce experience. Activity based working and flexible working environments are terms that are becoming more popular to define the next generation workspace. With enhancements in collaboration, mobility and location services, users are no longer tied to a physical space, and therefore you can think differently about the workforce experience you provide
    1.30PM - 2.00PM The New Way of Working - Brilliant Teams Krishna Prasad Jayaprakash (KP)
    Prognosis - Investment Protection; Insure your Return on Collaboration
    The age of individual genius is being overtaken by teamwork. Success requires multiple experts at the table, but now more than ever, that table is virtual. As companies face irrelevance in today’s disruptive market, the tools to simplify and accelerate team productivity have been largely ineffective, until now. Join this session and we will share a vision for a new way of working that inspires teams to brilliance.
    2.00PM - 2.30PM Next-Generation Customer Care and the Connected Digital Experience Carl Borchardt
    APJ Lead
    Contact Center & Customer Experience Solutions
    Cisco Systems
    According to Gartner research, 89% of business leaders consider customer experience the “new battlefield” for competition. Gone are the days of “one-size-fits-all” contact centres. Customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. Personalized care is now the rule, not the exception. Join this session to understand how your digital transformation initiatives can drive competitive differentiation through world class customer experience
    2.30PM - 3.00PM Platinum Sponsor Presentation: IR
    Prognosis - Investment Protection; Insure your Return on Collaboration
    Ben Green
    Director of Client Solutions, APAC / Middle East & Africa Integrated Research Ltd
    3.00PM - 3.20PM Break
    3.20PM - 3.50PM Gold Sponsor Presentation: Shure
    Improving User Experience & Productivity through Innovative Audio Technology in UC-based Collaboration Spaces
    Jayme Quah
    Market Development Manager
    Conferencing continues to evolve, increasingly moving towards software-based collaboration solutions. These offer cost savings and greater flexibility, but user experience can suffer if your audio hardware isn’t up to the job. Does your IT department speak AV? Join us in this session to learn about the most common audio issues, why they exist, and how IT leaders can use new technology to improve your platforms. Sharing a case study of PwC Australia, Shure will provide insights into new ways of working and how latest technologies can increase performance and enhance the collaboration experience for everyone.
    3.50PM - 4.20PM Do More than Keep the Lights On- Direct OpEx to Innovation Shahrukh Patel
    Director, Advanced Services, ASEAN
    Cisco Systems
    Today, 70% of IT budgets are spent on running the business. There is little to invest in growth and transformation. Cloud, big data, IoT are changing the competitive landscape. Organizations need to aggressively address these challenges with new strategies for compliance, automation, and data analytics. In this session, you will understand how Cisco simplifies complexity, improves security, continually optimizes IT, and accelerates transformation with Business Critical Services.
    4.20PM - 4.50PM Cisco Services: Guiding Your Digital Transformation Peter Watson
    Cisco Head of Security Services APJC
    Cisco Systems
    Rolling out fresh technology to support a new line of business? Preparing your company for business and technical challenges that increasingly require a digital network? Find out how Cisco Services blends automation strategies, data analytics and innovative technical-support capabilities to help you make the right moves – quickly, confidently and securely. Learn how to adapted a more proactive approach to managing your networks efficiently and reliably.
    4.50PM - 5.20PM Wrap up and close

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