Cisco Systems, Inc.

Fair Practice Code


Cisco Systems Capital (India) Private Limited, a Non-Banking Finance Company registered with Reserve Bank of India ("RBI") is in the business of providing different types of loans/leases for the IT assets to its customers which are Companies and other Corporate/Legal entities.

Cisco Systems Capital (India) Private Limited ("the Company"), through its Board of Directors (the "Board"), has framed and adopted a fair practices code. The Fair Practices Code is aimed to provide to the customers effective overview of practices, which will be followed by the Company in respect of the financial facilities and services offered by the Company to its customers. This Code will facilitate the customers to take informed decisions in respect of the financial facilities and services to be availed by them and will apply to any loan that the Company may sanction and disburse. This Code is in conformity with the Reserve Bank of India’s circulars, DNBS.CC.PD.No.266 /03.10.01/2011-12 dated March 26, 2012 and the Master Circular No. DNBS (PD) CC No. 286/03.10.042/2012-13 dated July 2, 2012.

The Company's business shall be conducted in accordance with prevailing statutes and regulations, with due focus on efficiency, customer-orientation and corporate governance principles.

In addition, the Company will adhere to a Fair Practices Code, as follows:

Objective & Commitment

The Company shall act and continually improve upon:


This code shall apply to the Company's employees and its duly authorized representatives / partners.

Non - Discrimination Policy

The Company will not discriminate between its customers on the basis of gender, race or religion.

Applications for Loans and their processing

Loan Appraisal and Terms/Conditions

Disbursement of Loan including Changes in Terms and Conditions


Customer Grievance Redressal Mechanism

Any complaint against the Company is to be addressed as follows:

By letter: Mr.Amit Mehra (Credit Manager), Cisco Systems Capital (India) Private Limited, 7th & 8th Floor, East Tower, 25 Barakhamba Road, New Delhi - 110 001

By email:

Policy for Determining Interest Rates, Processing and Other Charges

To ensure that there the customers are not charged excessive interest rate and charges on loans and advances by the Company, the Board of directors of the Company has adopted a Policy for Determining Interest Rates and Other Charges (“Interest Rate Policy”) and the same has been put up on the Company’s website. The changes in the interest rates are also displayed on the website on a regular basis. Further the Board of the Company also undertakes periodical review of the Interest rate Policy.

Wide Dissemination and Periodic Review

The Company shall put the above Fair Practices Code on its website, for the information of various stakeholders. The Company shall also review and refine this Code, as may be required periodically - based on its own experience and fresh guidelines, if any, to be issued by the RBI in this regard.