Cisco CX Apprenticeship application for 2023 is closed. Please visit the Cisco Talent Bridge to stay connected to other opportunities with Cisco and partner employers.
Learn moreWho should apply?
We’re looking for individuals who have been displaced from their country of origin or place of residence for political, economic, ethnic, environmental, or human rights pressures. Basic English level required.
What we offer
Apprenticeship Powered by CX Academy for roles in Project Specialist & High Touch Operations Analyst.
Mentoring, coaching & facilitated learning.
Wellbeing & health programs.
For continued candidate success, we offer a range of business skills that include Cross-cultural
Teamwork, Communication, Presentation skills, and Adopting a customer-centric mindset.
About Apprenticeship
The Cisco CX apprenticeship combines on-the-job experience with training. Apprentices work with experienced professionals in real live projects and go through relevant training, while earning a wage. This program offers a Cisco fixed-term contract of 2 years. During this time, Apprentices develop their skills and talent towards securing a permanent position at the end of their contract.
Available Job Roles
Project Specialist
In this role you’ll be part of an actively growing Professional Services (PS) team. The Cisco PS organization helps customers optimize their network investment and speed adoption and migration of advanced technologies. A key component of the PS portfolio is our Project Management capability and expertise.
For Project Specialist, day to day activities include:
- Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved.
- Ensuring compliance with legislation and regulatory requirements.
- Managing internal and external stakeholders, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems
High Touch Operations Analyst
Cisco seeks High Touch Operations Analyst to work with designated customers, such as Large Enterprise Companies, ensuring they receive premium-level service. As the person between the customer and Cisco Support Services, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role.
For High Touch Operations Specialist, day to day activities include:
- Support delivery of High Touch Technical Care program to major accounts.
- Regularly interact with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution.
- Identify, build and maintain relationships with customer's operational teams, and their management
- Co-ordinate technical support to properly manage operational issues and customer needs, and ensure service delivery meets customer expectations.
FAQs
What does Cisco offer during this apprenticeship?
- Understanding of core Project Management/Business Operations knowledge areas with focus on time-scope/quality-cost constraints.
- Opportunity to shadow technology professionals and understand a broad range of Cisco Technologies.
- Interaction with Cisco employees and clients.
- A competitive salary and generous benefits.
- Being part of a diverse and international team composed by people with different backgrounds and areas of expertise.
- Dedicate part of your time to lead/be part of Cisco’s internal initiatives where you can deliver results by applying your creativity and motivation to make the difference.
What are the requirements to be eligible for a role?
- You are able to live and work in the country where you’re based (VISA sponsorship from Cisco may be considered if needed).
- Basic English level.
- You are willing to join a dynamic team.
What are the needed skills to succeed?
- You have strong organizational and analytical skills.
- You have interest in technology.
- You produce quality work.
- You are able to adjust in rapidly changing environment and to prioritize your activities/set the right expectations with your internal and external stakeholders.
- You have basic written and verbal English communication skills.
Through The Opportunity Platform (TOP) we are committing to power an inclusive future for communities & individuals impacted by conflict. Connecting their talents with the diverse offerings from Cisco and our partners, we aim to help build a better, brighter and more hopeful future for all.
Our Partners
We have established partnerships with leading non-profit technical training institutions across Europe that allows us to amplify the value of The Opportunity Platform (TOP)
ReDI School of Digital Integration is a non-profit tech school providing migrants and marginalized locals free and equitable access to digital education. We offer our learners high quality coding and basic computer courses in combination with a unique career and mentorship program
Empowering displaced women through qualified & sustainable tech & digital jobs since 2018.
Start IT program.Cisco4Ukraine is an educational program offered by the University of Information Technology and Management in Rzeszów (Poland) in partnership Cisco Networking Academy to support Ukrainian refugees in building their digital skills and employability.
Tent work with the world’s leading companies to connect refugees to jobs – at scale – harnessing what employers do best to overcome refugees’ pervasive exclusion from the workforce.