Contact Centre Excellence Webinar Series

Watch part five of Cisco and Dimension Data's 6-part webinar series that explores key business areas associated with customer care


Key Learnings

  • Understand how to create a business case for positive change.
  • Accelerate cost reduction by identifying gaps in performance.
  • Identify current trends that affect the contact centre.
  • Understand how mobility and agility can transform your business client management

Download the previous webinars below.


Mobility and Agility Whitepaper

Learn how you can transform customer management.

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August 15th Webinar

Security Values Whitepaper

See the security value of voice biometrics for IVRs and call centers.

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Customer Contact Center Services

Customer Contact Center Services

Maximize customer relationships and gain a competitive advantage.

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Whitepaper Offer

Best Practices in IVR Self-Service

Learn how to deliver intelligent interactions that work the way your customers do.

Download now