Customer Care, Contact Center and Beyond presentations

"I will transfer your call to an another agent" "Sorry I don't speak Arabic" "This is the credit card department, I can't help, please call again and press 3" "I did enter my credit card, why do I have to enter it again" "Your email is handled by a different department" "Your colleague already contacted me,why are you calling regarding the same thing" "Do I really have to explain my problem again, I called 5 minutes ago and talked to another agent"...


Dear Valued Customer,

Please join us in this focused roundtable session to share with you ideas and solutions to help improve customer experience and customer intimacy...Statistics indicate that it is 6-7 times more expensive to gain a new customer than it is to retain an existing one and a 5% improvement in customer retention can increase profits by between 25 and 95%...Let us help you retain and increase your customer base


  • The roadmap for a better Customer Service ...
  • What's new in Contact Centers ...
  • Case study from a leading bank...
  • Relaxed dinner with the "Contact Center Doctors"

Date: 4th May 2010
Timings: 17:00 to 19:00 followed by dinner
Venue:Saadiyat Meeting Room, Fairmont Bab Al Bahar, Abu Dhabi, UAE

We look forward to seeing you there...

Wael Abdulal
Collaboration Sales Manager
Igor Sikorski
Channel Business Development Manager

Customer Care, Contact Center and Beyond presentations