CSS 2017 Event Dashboard. Date: Wed Jun 5- Jun 8 2012 9:00 am. Duration: Full Day. Location: Bedfront Lake, UK. Attendance: In Person. Fee: Free.

The Cisco Americas Customer Care Sales Summit brings together contact center thought leaders, product and industry experts, and hundreds of your sales peers, providing two amazing days of best knowledge sharing, networking and fun.

At the end of summit, attendees will leave with all the tools needed to win more deals; be more educated in effective sales strategies and latest product developments and messaging; be well-connected within the industry; and have renewed motivation and enthusiasm.

Like with previous sales summit, this year's summit promises to deliver a highly impactful experience. Need to convince your boss? Click here for the top reasons why you won't want to miss this once-a-year opportunity.

Register and book your room for the summit!


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Agenda

A more detailed agenda including session titles and description is forthcoming, so please be sure to check back soon.

For the purpose of planning your travel the following is noted below. Event dates, open and closing times, pre-event party and dinner and entertainment. -->
Tuesday, October 3, 2017

1:00 - 6:00 PM

 

Registration and Information Desk Opens

7:00 - 10:00 PM

 

Pre-Summit Party @ Cowboy Lounge Tavern co-sponsored w/ B+S - Cisco and Partners Only
Wednesday, October 4, 2017
7:00 AM - 6:30 PM Registration and Information Desk Opens
Exhibit Hall Open
TIME GENERAL SESSIONS
7:00 - 8:00 AM Breakfast
8:00 - 8:15 AM

Opening Remarks

8:15 - 8:45 AM Ride the Storm: Profit During Disruption
8:45 - 9:45 AM Digital Transformation and Customer Care: The Collision Course
9:45 - 10:45 AM The Cisco Power Chord - CDX Double Click
10:45 - 11:00 AM Break
11:00 - 11:15 AM Platinum Sponsor Presentation
11:15 - 12:20 AM Cisco Customer Care Portfolio Innovation
12:20 - 12:35 PM Platinum Sponsor Presentation
12:35 - 1:45 PM Lunch and Exhibit Hall Open
12:45 - 1:30 PM Optional Birds of Feather sessions:
  BoF: Increase your Express Attach Rate
  BoF: Remote Expert
  BoF: Overcoming Context Service Barriers to Adoption
  BoF: Analytics for Customer Care
  BoF: AI BOTs for Customer Care
  BoF: Evolution of the Agent Desktop
  BoF: Making the Contact Center Secure
1:30 - 1:45 PM Break
1:45 - 2:00 PM Platinum Sponsor presentation
2:00 - 2:05 PM Gold Sponsor presentation
2:05- 3:35 PM Cisco Customer Care Portfolio Innovation - Bringing it to Life
3:35 - 3:40 PM Gold Sponsor presentation
3:40 - 3:45 PM Gold Sponsor presentation
3:45 - 3:50 PM Gold Sponsor presentation
3:50 - 4:10 PM Exhibit Hall Hours
4:10 - 5:10 PM Cisco's Connected Digital Experience - Bringing it all Together
5:10 - 5:30 PM Day 1 Closing Remarks and Prize Giveaways and Survey Reminder
5:30 PM Conclusion of Day 1: SHOW CISCO LOGO with Survey Reminder
5:30 - 7:00 PM Welcome Reception and Exhibit Hall Hours
7:00 PM Transportation to Off-site Evening Event
7:30 - 10:30 PM Dinner and Evening Entertainment
Thursday, October 5, 2017
7:00 AM - 5:00 PM Registration and Information Desk Open
TIME GENERAL SESSIONS
7:30 - 8:30 AM Breakfast and Exhibit Hall Open
7:45 - 8:00 AM Passport Prize Drawings and Opening Remarks
8:00 - 9:00 AM The Competitive Edge, One Step Ahead...
9:00 - 10:00 AM Crushing the Competition - Sales Success Stories!
10:00 - 10:10 AM Passport Prize Drawings
10:10 - 10:30 AM Break and Exhibits
10:30 - 11:30 AM Winning with Licensing - Flex Plan
11:30 -12:00 PM Cisco Customer Care Portfolio, A Glimpse of the Future
12:00 - 1:15 PM Exhibit Hall Open and Lunch
12:15 - 1:00 PM Optional Birds of Feather sessions:
  BoF: Increase your Express Attach Rate
  BoF: Remote Expert
  BoF: Overcoming Context Service Barriers to Adoption
  BoF: Analytics for Customer Care
  BoF: AI BOTs for Customer Care
  BoF: Evolution of the Agent Desktop
  BoF: Making the Contact Center Secure
BREAKOUT SESSIONS BREAKOUT: SALES TRACK BREAKOUT: TECHNICAL SALES TRACK BREAKOUT: EXPRESS TRACK
1:00 - 1:30 PM Don’t Tell Me, Show Me -- Closing Deals with Demos Behind Spark Care Omnichannel Customer Care with Contact Center Express 11.6
1:30 - 2:30 PM Don’t Tell Me, Show Me -- Closing Deals with Demos CONT

Behind Spark Care

CONT
Omnichannel Customer Care with Contact Center Express 11.6

CONT
2:30 - 2:45 PM Afternoon Break
2:45 - 3:30 PM How To Increase Your Deal Size With SolutionsPlus

Behind Spark Care Part II

How to Compete and Win with Express in the Mid-market
3:30 - 4:15 PM Project Liberator Selling Tools and Resources

Behind Spark Care Part II

Unified Contact Center Express Open Mic Session
  GENERAL SESSION
4:15 - 4:30 PM Closing Remarks and Prize Giveaways and Survey Reminder

 

 

 

Sheraton Denver Downtown
1550 Court Place
Denver, CO 80202

This year's Cisco Americas Customer Care Sales Summit will be held at the Sheraton Denver Downtown. Located at the heart of downtown Denver, this hotel is just steps away restaurants, boutiques and downtown entertainment.

Cisco has negotiated for you the best rooms at special discounted rates of $189/night (fees/taxes are not included) based on a single or double occupancy.*

A select number of rooms are available on a first come, first serve basis, so please reserve your rooms at your earliest convenience.


*Attendees are financially responsible for their flight and hotel accommodations.

Please click the green 'Register Now' button to register for the 2017 Cisco Americas Customer Care Sales Summit.

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Frequent Questions

Registration

Answers

Q: How much does it cost to attend the Cisco Americas Customer Care Sales Summit?

A: There is no registration fee to attend the summit.

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Q: I've completed my registration and need to make a change. What do I do?

A: If you need to make a change to your registration, your confirmation email contains a confirmation code and link that allows you to access your registration to make edits. If you still have questions, please contact Sarah English.

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During the Summit

Q: What is the schedule/agenda for the summit?

A: Click on the 'Agenda' tab for the latest agenda. There is no need to register for any of the sessions, although registration to the pre-summit party on October 3rd is required.

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Q: Will meals be provided at the summit?

A: Breakfast, breaks and lunch will be provided during the event. Dinner will also be provided on the evening of October 4th.

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Q: Are there meeting space provided at the Sheraton Denver Downtown?

A: Cisco encourages attendees to plan your team offsite before or after the summit. For any meeting space requests, please contact Yolanda Hamer.

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Travel

Q: When should I plan on arriving and departing Denver?

A: Attendees are invited to a pre-summit kick-off party on the evening of October 3 (attendance is limited to the first 225). The summit officially starts at 8:00 a.m. on Wednesday, October 4th, and ends on Thursday, October 5th at 4:45 p.m. We encourage you to stay throughout the entire summit until the very end. We have an exciting line up of dynamic speakers to wrap up the summit, which you won’t want to miss.

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Q: What are the transportation options from the airport to the hotel?

A: Sheraton Denver Downtown is located 16 miles from Denver International Airport. Transportation details can be found here.

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Q: What are the parking options at the Sheraton Denver Downtown?

A: Parking options and rates can be found here.

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Q: How do I book my hotel room for the summit?

A: A room block has been secured for the negotiated rate of $189/night + tax. You may book your hotel room during the registration process. Please do not contact the hotel directly, as you will not receive the negotiated Cisco rates.

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Q: What if I need to make a change to or cancel my hotel reservations?

A: If you need to make changes to your hotel reservation, please contact Troy Sterling.

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Q: Will I receive a hotel confirmation number after booking my hotel room?

A: Yes, your hotel confirmation number will be emailed to you two weeks prior to the summit.

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Q: What is the weather like in Denver in October?

A: October in Denver begins to cool down. The average temperature is 66°f during the day. The first snow usually falls in the city in late September through early October, so be sure to pack a jacket.

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Other

Answers

Q: What is the attire for the summit?

A: Attire is business casual.

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Q: What if I still have questions about the summit?

A: Please contact Yolanda Hamer at yhamer@cisco.com For housing-related questions, please contact Troy Sterling at trsterli@cisco.com. .

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Platinum Sponsors

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Gold Sponsors

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Opantix upstream

Silver Sponsors

Exony ctintegrations
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Specorp SpinSci telstrat
Verba webtext
Nuance
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Platinum Sponsors

Verint

Gold Sponsors

ir upstream eloyalty
Exony

Silver Sponsors

Exony
Jabra Specorp
webtext