목차

소개

사전 요구 사항

요구 사항

사용되는 구성 요소

로그 분석

솔루션

소개

이 문서에서는 GUI(Graphical User Interface)의 Cisco CUC(Unity Connection) 버전 12.5(1)에서 오류 메시지를 표시할 때 수행할 작업에 대해 설명합니다. 라이센스 데이터를 가져오지 못했습니다. 자세한 내용은 Speech view 서비스를 활성화/등록하는 CuSlmSvr 진단 로그를 확인하십시오.

사전 요구 사항

요구 사항

다음 주제에 대한 지식을 보유하고 있으면 유용합니다.

- Cisco Unity Connection입니다.

- Cisco Speech 보기 기능

사용되는 구성 요소

이 문서는 특정 소프트웨어 및 하드웨어 버전으로 한정되지 않습니다.

이 문서의 정보는 특정 랩 환경의 디바이스를 토대로 작성되었습니다. 이 문서에 사용된 모든 디바이스는 초기화된(기본) 컨피그레이션으로 시작되었습니다. 네트워크가 작동 중인 경우 모든 명령의 잠재적인 영향을 이해해야 합니다.

로그 분석

표시된 오류 메시지가 표시되면 CuSlmSvr 로그(RTMT의 Connection Smart License Manager 서버)를 수집하여 문제를 자세히 조사해야 합니다.

프로세스가 시작됩니다.

19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.common.SmartLicenseUtility#isSttEnabled - STT Enabled Status :1

19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbCrudOperationsImpl#get - Exceute Query : select sttdataacquired from vw_elmlicensestatus

19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#getDbConnection - Getting DB connection for executing query

19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#executeQuery - Query executed succesfully

19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#closeResources - closeResources Statement : DbHelper

19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.common.SmartLicenseUtility#isSttDataAcquired - STTDataAquired Status :0

19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbCrudOperationsImpl#get - Exceute Query : select count from UnityDirDb:vw_LicenseStatusCount where tagname='LicSTTProSubscribersMax'

19:19:03.397 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#getDbConnection - Getting DB connection for executing query

19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#executeQuery - Query executed succesfully

19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#closeResources - closeResources Statement : DbHelper

19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.core.SmartLicenseManager#fetchThirdPartyKeys - Values of parameter passed in requestThirdPartyKeys method :: isLive :: true isComplianceRequired :: true thirdPartyKeysParamArr [ThirdPartyKeysParam [id=2017844434, keyId=0, name=VOUCHER_CODE, value=regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb, routing=NUANCE, action=GENERATE]]

19:19:03.403 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().getName: CN=Cisco Unity Connection,2.5.4.5=#132434643437646630342d616538392d346466362d626331352d643137633161336631353366,O=Cisco

19:19:03.403 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().toString: CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco

19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractSubjectAlternativeNames - Entered extractSubjectAlternativeNames(null)

19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#getSUDIList - Collection<List<?>> is null, exiting - extractSubjectAlternativeNames

19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractSubjectAlternativeNames - returning sudiList : [], exiting extractSubjectAlternativeNames(Collection<List<?>>

19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractCertificateType - Entered extractCertificateType(subjectDnName = CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco)

19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractCertificateType - Matched subjectDnName - CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco, pattern1=CN=.*SERIALNUMBER.*, match1=true, pattern2=O=.*SERIALNUMBER=.*CN=.*, match2=false, returning certificate = ID_CERT

19:19:03.404 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().getName: CN=MMI Signer,O=Cisco

19:19:03.404 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().toString: CN=MMI Signer, O=Cisco

서버에서 BUMETRATION_CODE를 요청합니다.

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.agent.impl.MessageComposer#composeTPK - composedMesg: {"signature":{"type":"SHA-256","value":"Pf9POO6+YzchhKnZ3Q0SMamccnS/FPcoRSTdhJNyJkr0EHeDm3bU3FzUqneuKZuw4vfP3nsGP0OzwcY8tzOszcoK3JJDpi5y4wPm2IijLwGZSx0eQVatt7kXxbZ5PU25y4ZKY/egd1hANOn3E7lcLAXAgmgNR5A2exxrgkLt5pHo1mAVTSaDGag0+YqKRXxOTTyJPs1pmeIj6z7ELwWlwBD4QQANYdFj+leHChq9figxcE1ftcXHn1dy2nWl9musbfZu9B+Vb/32kusoRq/uEuxn2YbBQ3wsjq5yLQM8iDNzF7vzcZC1JsgyO3qn3jxzRYPrfhTHr2LY6WGcRcJ37g=="},"credential":null,"request":"{\"header\":{\"version\":\"1.1\",\"locale\":\"en_US.UTF-8\",\"sudi\":{\"suvi\":null,\"uuid\":\"0cd5739043bf4318aae467eacec7dbb9\",\"host_identifier\":null,\"mac_address\":null,\"udi_pid\":\"Cisco Unity Connection\",\"udi_serial_number\":\"0cd5739043bf4318aae467eacec\",\"udi_vid\":null},\"timestamp\":0,\"nonce\":\"7648446339161391345\",\"request_type\":\"THIRD_PARTY_KEY\",\"agent_actions\":null,\"connect_info\":null,\"product_instance_identifier\":\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\",\"id_cert_serial_number\":\"16451298\",\"signing_cert_serial_number\":\"3\"},\"nonce\":\"7648446339161391345\",\"request_data\":\"{\\\"sudi\\\":{\\\"suvi\\\":null,\\\"uuid\\\":\\\"0cd5739043bf4318aae467eacec7dbb9\\\",\\\"host_identifier\\\":null,\\\"mac_address\\\":null,\\\"udi_pid\\\":\\\"Cisco Unity Connection\\\",\\\"udi_serial_number\\\":\\\"0cd5739043bf4318aae467eacec\\\",\\\"udi_vid\\\":null},\\\"timestamp\\\":1597792743402,\\\"nonce\\\":\\\"7648446339161391345\\\",\\\"live\\\":true,\\\"data\\\":[{\\\"id\\\":2017844434,\\\"name\\\":\\\"VOUCHER_CODE\\\",\\\"value\\\":\\\"regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb\\\",\\\"routing\\\":\\\"NUANCE\\\",\\\"action\\\":\\\"GENERATE\\\",\\\"key_id\\\":0}],\\\"product_instance_identifier\\\":\\\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\\\",\\\"compliance_required\\\":true}\"}"}

키 가져오기 요청과 함께 메시지가 CSSM으로 전송됩니다.

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - in sendMessage(), resetProfileHttpAddr to: https://tools.cisco.com/its/service/oddce/services/DDCEService

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - EmbeddedGCHCommunication [callHomeProps={devUrl=https://tools.cisco.com/its/service/oddce/services/DDCEService}, url=https://tools.cisco.com/its/service/oddce/services/DDCEService, transportMode=TransportCallHome, parentFactory=com.cisco.nesla.agent.SmartAgentFactory@158cfc5, gchClient=com.callhome.service.CallHome@cb4b0, SA_PROFILE=null, dualUrl=null]

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - effective Authenticator URL: https://tools.cisco.com/its/service/oddce/services/DDCEService

19:19:03.417 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.config_manager.ProfileManager#resetProfileHttpAddr - reset http url Cisco-TAC-1 for profile https://tools.cisco.com/its/service/oddce/services/DDCEService

19:19:03.418 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#setInternalReqData - Set request data: Session_To = http://tools.cisco.com/neddce/services/DDCEService

19:19:03.422 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#setInternalReqData - Set request data: Attachment_Data = {"signature":{"type":"SHA-256","value":"Pf9POO6+YzchhKnZ3Q0SMamccnS/FPcoRSTdhJNyJkr0EHeDm3bU3FzUqneuKZuw4vfP3nsGP0OzwcY8tzOszcoK3JJDpi5y4wPm2IijLwGZSx0eQVatt7kXxbZ5PU25y4ZKY/egd1hANOn3E7lcLAXAgmgNR5A2exxrgkLt5pHo1mAVTSaDGag0+YqKRXxOTTyJPs1pmeIj6z7ELwWlwBD4QQANYdFj+leHChq9figxcE1ftcXHn1dy2nWl9musbfZu9B+Vb/32kusoRq/uEuxn2YbBQ3wsjq5yLQM8iDNzF7vzcZC1JsgyO3qn3jxzRYPrfhTHr2LY6WGcRcJ37g=="},"credential":null,"request":"{\"header\":{\"version\":\"1.1\",\"locale\":\"en_US.UTF-8\",\"sudi\":{\"suvi\":null,\"uuid\":\"0cd5739043bf4318aae467eacec7dbb9\",\"host_identifier\":null,\"mac_address\":null,\"udi_pid\":\"Cisco Unity Connection\",\"udi_serial_number\":\"0cd5739043bf4318aae467eacec\",\"udi_vid\":null},\"timestamp\":0,\"nonce\":\"7648446339161391345\",\"request_type\":\"THIRD_PARTY_KEY\",\"agent_actions\":null,\"connect_info\":null,\"product_instance_identifier\":\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\",\"id_cert_serial_number\":\"16451298\",\"signing_cert_serial_number\":\"3\"},\"nonce\":\"7648446339161391345\",\"request_data\":\"{\\\"sudi\\\":{\\\"suvi\\\":null,\\\"uuid\\\":\\\"0cd5739043bf4318aae467eacec7dbb9\\\",\\\"host_identifier\\\":null,\\\"mac_address\\\":null,\\\"udi_pid\\\":\\\"Cisco Unity Connection\\\",\\\"udi_serial_number\\\":\\\"0cd5739043bf4318aae467eacec\\\",\\\"udi_vid\\\":null},\\\"timestamp\\\":1597792743402,\\\"nonce\\\":\\\"7648446339161391345\\\",\\\"live\\\":true,\\\"data\\\":[{\\\"id\\\":2017844434,\\\"name\\\":\\\"VOUCHER_CODE\\\",\\\"value\\\":\\\"regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb\\\",\\\"routing\\\":\\\"NUANCE\\\",\\\"action\\\":\\\"GENERATE\\\",\\\"key_id\\\":0}],\\\"product_instance_identifier\\\":\\\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\\\",\\\"compliance_required\\\":true}\"}"}

19:19:03.422 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.data.statistics.StatisticsMgr#updateSLStatistics - update Smart Lincense Statistics Data

19:19:03.429 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.message_processor.BaseMessage#makeAmlBlockAttachment - create attachment for smart_licensing_data with type inline

그런 다음 응답이 처리됩니다.

19:19:04.741 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#processResponseMessage - Process response message

오류가 표시됩니다.

19:19:04.789 |8060,,,CuSlmSvr,3,18-08-2020 ERROR [SLM-12] com.cisco.unity.slm.rpc.server.SlmRpcHandler#fetchThirdPartyKeys - Exception occured while fetching Third party key from Nesla - LicenseResponse status code: FAILED, message: Product Instance is not consuming this tag :

19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.AsyncResponseProcessor.processTPK(AsyncResponseProcessor.java:676)

19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.AsyncRequestProcessor.sendTPK(AsyncRequestProcessor.java:427)

19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.SmartAgentImpl.requestThirdPartyKeys(SmartAgentImpl.java:1221)

19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.unity.slm.core.SmartLicenseManager.fetchThirdPartyKeys(SmartLicenseManager.java:1206)

19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.unity.slm.rpc.server.SlmRpcHandler.fetchThirdPartyKeys(SlmRpcHandler.java:882)

19:19:04.789 |8060,,,CuSlmSvr,3,sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

19:19:04.790 |8060,,,CuSlmSvr,3,sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

19:19:04.790 |8060,,,CuSlmSvr,3,sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

19:19:04.790 |8060,,,CuSlmSvr,3,java.lang.reflect.Method.invoke(Method.java:606)

19:19:04.790 |8060,,,CuSlmSvr,3,com.retrogui.dualrpc.common.RpcWorker.processRpcCallMessage(RpcWorker.java:231)

19:19:04.790 |8060,,,CuSlmSvr,3,com.retrogui.dualrpc.common.RpcWorker.run(RpcWorker.java:75)

19:19:04.790 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.retrogui.dualrpc.common.RpcWorker#processRpcCallMessage - 29341551:Outbound message id=s79970-1597791156498-12 contains the rpc results for originating message id=c2383379-1597792743384-1

19:19:04.790 |8056,,,CuSlmSvr,3,18-08-2020 DEBUG [com.retrogui.messageserver.common.OutboundMessageHandler:hashcode=564416:sessionId=29341551] com.retrogui.messageserver.common.OutboundMessageHandler#run - 29341551:Outgoing message size. Message id=s79970-1597791156498-12, size=684 bytes

실패한 요청이 표시됩니다.

19:10:22.430 |2334,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-11] com.cisco.unity.slm.core.SmartLicenseManager#requestLicenses - License Usage corresponding to CUC_SpeechView is 0

19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - enter requestEntitlement()

19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - entitlementTag: regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb

19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - count: 0

19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - enter releaseEntitlement()

19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - entitlementTag: regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb

19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.AsyncRequestProcessor#sendAUTH - queue auth message, status: true

19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - exit requestEntitlement()

솔루션

일반적으로 위성에서 CUC 서버에 대한 새 토큰을 발급하고 전체 서버를 다시 등록하여 Failed to fetch License Data 오류를 넘길 수 있습니다.

그런 다음 다음 다음 단계를 시도하고 그 후에 추가로 테스트합니다.

Class of Service에서 음성 메시지의 SpeechView를 활성화합니다. 서비스 클래스 구성원은 사용자 메시지에 액세스하도록 구성된 IMAP 클라이언트를 사용하여 음성 메시지의 변환을 볼 수 있습니다.

절차:

1단계. Cisco Unity Connection Administration(Cisco Unity Connection 관리)에서 Class of Service(서비스 클래스)를 확장하고 Class of Service(서비스 클래스)를 선택합니다.

2단계. Search Class of Service 페이지에서 SpeechView 기록을 활성화할 서비스 클래스를 선택하거나 Add New를 선택하여 새 서비스 클래스를 만듭니다.

3단계. Edit Class of Service(서비스 클래스 편집) 페이지의 Licensing Features(라이센싱 기능) 섹션에서 Use Standard SpeechView Transcription Service(표준 SpeechView 트랜스크립션 서비스 사용) 옵션을 선택하여 표준 기록을 활성화합니다. 마찬가지로 SpeechView Pro Transcription 서비스 사용 옵션을 선택하여 전문 기록을 활성화할 수 있습니다.

4단계. 기록 서비스 섹션에서 해당 옵션을 선택하고 저장을 선택합니다. 각 필드에 대한 자세한 내용은 도움말 > 이 페이지를 참조하십시오.

관찰된 오류 메시지는 이전 단계가 실행된 후 사라져야 하며 Speech view 서비스 등록을 계속할 수 있습니다.